Watchmaster - Overall Rating based on 20 reviews
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Breitling superocean 2 Abyss
I recently bought a Breitling Superocean 2 Abyss from Watchmaster. At first, I had some problems with the watch breaking, but the folks at Watchmaster dealt with it promptly and effectively. They were really great with their customer service the whole time, and even when I decided to go for a different watch because of the ongoing issues, they handled it really professionally. In the end, I got a full refund, even though I didn't end up with the watch I originally wanted.
Watch needed repair after purchase
I recently bought a watch from Watchmaster which needed to be sent back for repair. Even though it was unexpected, I was really impressed with the way Jayden and the team handled everything. They kept me updated throughout the process and gave me an idea of when I could expect it back. All in all, I'm really happy with the service I received from Watchmaster.
Rolex Datejust 31mm purchase
I bought a watch from Watchmaster recently and I'm really happy with it. The watch I got is just like they described and I couldn't be more pleased. The whole buying process was smooth and straightforward, which made it really enjoyable. I'll definitely be thinking about using Watchmaster again the next time I want to buy a watch.
Luxury watch for a special occasion
I bought a fancy watch for a special event and was really happy with the choice on the website. Ordering it was easy, and I got updates about my order often. The price was fair, and I felt like I got a good deal. The delivery was quick, and the watch came in perfect condition, even better than I expected.
Communication Issue
I've had a big problem trying to get in touch with WatchMaster UK. I've sent loads of emails and tried calling, but I haven't heard anything back from them the whole of April. It's made me think if they're even still open for business. I'm worried about my watches too, if I'll ever get them back.
Recent sale of luxury watch
I recently sold a luxury watch through this company. It did take a bit longer than I thought, but I wasn't in a rush to sell it anyway. The communication was great from the start to the end, especially with Jason who was really professional and helpful. Just so you know, for future sellers, there's a two-week cooling-off period before you get paid, in case the buyer changes their mind. All in all, it was a good experience, just remember to be patient.
Recent watch purchase
I recently got myself a really cool watch from Watchmaster and it's amazing! At first, I was a bit worried because I had heard some negative things about the company, especially in Germany. However, the folks at Watchmaster UK were incredibly friendly and supportive. I received my watch really quickly and it looks fantastic on my wrist. Not to mention, the price was much better than any other place I had checked out.
Breitling Superocean purchase
I recently bought a Breitling Superocean from Watchmaster, and I must say I was really pleased with how everything went. Even though I was a bit worried at first, the watch arrived quickly and was packaged well. I paid by bank transfer and got the watch with its box and papers the very next day. Thomas Rickard gave me excellent service, paying close attention to detail and making sure everything went smoothly. I've bought watches from other online shops in the past, but Watchmaster's service really impressed me. I'll definitely be shopping with them again in the future.
Luxury watch purchase
I bought a luxury watch from this company not long ago, but I had some problems with the insurance and the fact that the watch was reported stolen. They said they gave me all the info I needed, but I struggled to figure out what to do next. My advice is to be really careful and pay attention when you deal with them.
Stolen watch disaster
I can't believe Watchmaster/CHRONEXT had the cheek to nick my watch because of some security mess-up in Germany. It's been a right nightmare trying to get my cash back from them for the past two years. I put my faith in them with my precious timepiece and they totally let me down. Their customer service is atrocious, their business practices are dodgy, and they take no responsibility for anything - best to steer clear of them at all costs.
Luxury watch
I bought this amazing luxury watch from Watchmaster recently, and I was really impressed with how top-notch and genuine the watch is. The customer service team knew their stuff and were super helpful, supporting me through the whole process and making sure all my questions were answered quickly. The price was fair for such a high-quality product, and I felt sure about my purchase from start to finish. The delivery was quick and well-organised, the watch arrived all safe and sound in its packaging and looking brand new. All in all, I had a great experience with Watchmaster and would definitely recommend them to anyone looking for a fancy watch.
Consignment delay update
I've been really frustrated with Watchmaster lately. I've tried calling and emailing them multiple times, but I've just been met with silence and no one picking up the phone. My Rolex watch has been with them on consignment since September 2022, and the lack of communication is really worrying. A good company should always keep their customers informed, especially when it comes to valuable items like this. I did get a standard response with a reference number, saying someone would contact me, but I haven't heard anything since. I really need an update on what's going on with my watch, so I hope Watchmaster can get in touch with me soon.
First-time watch purchase
This was the first time I bought a watch, and honestly, it was so easy and stress-free. I ordered it and got it within a few days, exactly as they said. The customer service, especially Jayden, was really helpful and kept me in the loop about my order. I felt so reassured and sure of everything the whole time. I'd definitely tell other people to use this service if they want to get a watch.
Omega watch purchase
I recently bought a fancy watch from this shop after chatting to the staff a few times. I have to say, I was really impressed with how quickly and efficiently the managers helped me out. Once I'd made my decision and decided to go for it, the watch showed up at my door super fast and was just as they had described it. The whole thing, from beginning to end, was really great and I'm absolutely thrilled with my new watch.
Luxury watch
I bought a fancy watch from Watchmaster and it's been a total nightmare. It's been a year now and I still haven't got my watch or my money back. I've tried getting in touch with them loads of times but they're not giving me any updates on my order. It's been really frustrating and disappointing, so I'd recommend avoiding this company to anyone else.
High-end watch purchase
I bought this fancy watch from Watchmaster not long ago, and everything seemed to be going well with the purchase. But now I've hit a bit of a problem. The warranty that came with the watch is no good, as Watchmaster says the German company in charge of it has gone bust. So now I'm stuck with no way to get help for any issues with my watch. It's really frustrating and disappointing that they're not taking responsibility for this. It's not a great look for them in terms of customer service.
Viewed a limited edition timepiece
I popped into one of your shops recently and had a look at a limited edition watch. The staff there were really nice and helpful, giving me great service while I was there. The watch I saw was just what I was after, and even with a little discount, the price was already pretty good. The watch turned up quickly and well wrapped, all polished up and looking good. I would definitely think about coming back for more purchases in the future.
Watch purchase online
I recently bought a watch online and found this company, their service was top-notch. I was a bit unsure at first, but from my initial call to the swift delivery of the watch, I was really impressed. The watch was in perfect condition and went above and beyond what I expected. I would definitely recommend them to anyone in the market for an online watch purchase. 10/10!
Watchmaster customer service
I recently had a problem with my order from Watchmaster because of a delay from the manufacturer's service, which was out of their control. But I have to say, the customer service I got from Thomas and the team at Watchmaster was top-notch. Thomas really went the extra mile to sort out the issue and make sure my watch arrived in perfect condition. I felt well looked after and taken care of throughout the whole process, which I truly appreciated. So, a big thank you to Thomas and the Watchmaster team for their outstanding customer service!
cool watch
I recently received this amazing watch from Watchmaster. It took a little longer to arrive because it needed some repairs, but now that I have it, it looks fantastic! It's in such good condition that it appears brand new, and I'm really pleased with the price I got it for. Ender and Jayden were both incredibly helpful and pleasant, so I want to give them a big thanks for their assistance!
Review with most votes
Viewed a limited edition timep
I popped into one of your shops recently and had a look at a limited edition watch. The staff there were really nice and helpful, giving me great service while I was there. The ... Read onBy: Ashley Reid