White Stores Reviews

: 17
59% Would buy here again

Spotlight: What are our customers saying?
Write a review

M
Mrs miller
Good service the men who delivered And put it all together was very very good Their names are shaheer and Shaun .they was very good and very polite Read on
K
Kevin ostrehan
Paul and Mark turned up on time with a very friendly smile and positive attitude. They unpacked the sofa and everything is fantastic. I will be recommending your company to my friends.Read on
J
Janice Cave
Mark delivered our furniture today he called and advise us what time he would be with us and he was very prompt. We were very pleased with the delivery. Janice & Alan CaveRead on
R
Ronald Pitts
We visited the Windlesham store after looking online and were greeted politely upon arrival with the offer of tea or coffee after a long drive, which was a nice offer and gladly accepted. The d...Read on
L
Linda Jones
Rang windlesham centre as out of stock on line and customer service received from Chris was more than I expected he went out of his way to find out if he could get them delivered to me and sorted i...Read on

All reviews (17)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Nova six seater table and chairs

    Good service the men who delivered And put it all together was very very good
    Their names are shaheer and Shaun .they was very good and very polite


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Hampton Delux corner sofa

    Paul and Mark turned up on time with a very friendly smile and positive attitude. They unpacked the sofa and everything is fantastic. I will be recommending your company to my friends.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Heritage/skylark/set

    Mark delivered our furniture today he called and advise us what time he would be with us and he was very prompt.
    We were very pleased with the delivery.
    Janice & Alan Cave


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Lots of furniture

    We visited the Windlesham store after looking online and were greeted politely upon arrival with the offer of tea or coffee after a long drive, which was a nice offer and gladly accepted.

    The display was huge and gave us plenty to consider which was exactly why we made the effort to drive almost 2 hours. After some advice and lots of questions on our part we purchased several items all of which were delivered 2 weeks later by two exceptional professional delivery men; Ed and Shaun. It is well worth paying for the ‘White Glove’ delivery service, they spent about 4 hours unpacking, assembling and positioning all our furniture in the garden which meant it was completely hassle free for us and we didn’t need to worry about the heavy lifting or tonnes of packaging.

    Well done from start to finish, we have already recommended you to our neighbours and I think they are planning a visit in the spring!

    I purchased a Nova firepit corner Rattan suite a couple of months ago. The part that attracted me to the furniture was the fire in the centre. I tried to light the fire for the first time and it wasn't working. I was told told to check the batteries so to be on the safe side I bought new ones but there was still problems with the fire. I contacted Whitestores and they sent me a replacement ignition switch. I was very disappointed that considering the amount of money we spent on the furniture we had to change the ignition swich before we could use it. I had to contact Whitestores again because after I used the fire last weekend tidy for the first time yet again the fire would not light so I have sent and Email regarding this and still not received a reply. After placing the order for the rattan corner suite I also placed an order for a cushion storage box. Yet again the storage box came back with slight damage. Im still waiting for then part to be delivered. I would not recommend this company to anyone I have had nothing but trouble with my furniture which I payed nearly £2,000 for.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Reindeer outdoor xmas lights

    Rang windlesham centre as out of stock on line and customer service received from Chris was more than I expected he went out of his way to find out if he could get them delivered to me and sorted it all out. He is an asset to white stores and so grateful to be able to speak with someone so helpful. Thank you Chris and white stores.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Oyster garden furniture

    Fantastic service from Chris at White Stores in Windlesham. I phoned a few times before we went to the store and Chris was informative and professional and returned my calls promptly. In store he was friendly and knowledgeable and we very happily purchased the set. Chris is an asset to White Stores and they are very lucky to have him in their team. Donna Mackinnon.

    We had Ed and Shaun come today to look at our nova furniture .They sorted out the issues we had ,Very pleased with the service we have received today a big thank you


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Go to Homebase

    Go to Homebase, friendlier, cheaper and this company won't price match.
    I visited the new Windlesham store this week and I was left VERY unimpressed.
    Firstly their website states it's in the old Wylevale garden centre. It's not. It's in a warehouse at the back of the carpark. When I mentioned this to the member of staff when I finally located it, I was told there were 4 clear signs and he implied I was blind. Yup a great sales technique for someone wanting to spend over a £1000 on garden furniture. However it took a good 20 mins of me wandering around to get any attention what so ever. It would appear a mother with a toddler in tow doesn't classify as a valid customer worth your salesman's time.
    I was peeved but liked the furniture, so went back with the well behaved toddler and my husband today. Again I was COMPLETELY ignored and the second my husband came off his conference call he was smothered in attention.
    We really liked a set but realised it was over £100 cheaper at Homebase and when we asked if they'd price match they said yes but not Homebase, turned on their heel and stomped off.
    If customer service is not high on your agenda fill your boots, but I'd hate to deal with these guys if anything went wrong.

    Reader, I can not disagree with this review enough. I work in the Windlesham store and it looks absolutely lovely, the company has spent a fortune on our store and I think it's got to be the best display of garden furniture in Surrey, maybe even the entire country. When this lady came into our store she was rather rude and abrupt however as we're a happy, smiley bunch we didn't take any offence. When she returned with her husband we followed the same procedure we would with any other customer, have a look around and we're here to help or answer questions if you have them, otherwise enjoy your browse. The lady's husband was on the phone as he walked through the door and continue his phone call for a good 20 mins so neither myself or my colleagues felt it was appropriate to approach the couple until the gentleman was off this phone call. When we noticed the customer had finished the call, and by this time they had been in the store for over 20 mins we then approached. The lady who has written this review has totally misunderstood our professionalism and believed for some reason we only wanted to talk to her partner which is completely untrue, unfounded and misinterpreted.

    When asked if we would price match Homebase we refused because they did not have stock, they were showing out of stock on their website. We are, as a company not allowed to price match unless certain criteria are met. One of the criteria is that the goods must be available within the same delivery time frame as we offer.

    It is very unusual for us to write such a candid reply to a review but felt Tina Wizard has so unfairly reviewed us that we had respond and put our side of the story across.

    Regards,
    James


Others also viewed