All reviews of Isobel
Review about: Willow And Hall
Fabric samples and tea gift
The swift delivery of my fabric samples was amazing, and I was pleasantly surprised to find Twinings tea bags in Earl Grey and Peppermint included as well. It really showed me that this company pays attention to detail and customer service. Along with the samples, I also received a lovely brochure to read while enjoying my cup of tea, which was a nice touch that made this whole experience stand out from others I've had when shopping online. The samples and tea were presented in a charming pink box with gold edges, making me feel like a valued customer. Overall, my shopping experience was fantastic, and I will definitely be recommending this company to my friends and family.
Review about: Duracell Direct
Simple and efficient purchase process
The ordering process was really easy and user-friendly. I was glad to see that my address was already saved, which saved me time. It was great that all the items I wanted were in stock. Also, the price was fair and I was happy to get free and quick delivery.
Review about: Rugs Direct
Disappointing rug quality
I bought a rug from this company not long ago and I was really let down by the quality and thickness of the product when it turned up. It didn't meet the standard I was hoping for and I knew straight away that I wanted to send it back.
Review about: Technicals
Amazing quality and materials
The products I bought were such good quality, and they were a breeze to wash. I was thrilled with my purchase and I'll definitely be grabbing more in the future.
Review about: Benuta
Recent carpet purchase
I bought a carpet from this company not long ago, and honestly, it's been a bit of a letdown. The design looked fine in the online pictures, but the quality is seriously lacking. When I got in touch with customer service to talk about my issues, I was really put off by how long and complicated they made the whole process for me to make a claim. It's just disappointing to see that what they promise on the website isn't what you actually get. I'd advise anyone thinking of buying from them to think twice if they care about getting good quality and decent customer service.
Review about: Vevor
Carport for my tractor
I put up a carport for my tractor to keep it safe until I can build a proper shed for it in a couple of years. It's doing a great job and does exactly what I expected. A few people have even mentioned that it's better quality than their similar old ones.
Review about: Pro Direct Basketball
My new basketball shoes
I recently bought some awesome basketball shoes from this place and ordering them was a breeze. I could easily track my order and see when it would arrive. When they finally came, I was so excited! I've been using them to play basketball and they perform really well on the court. I have no complaints at all!
Review about: Nvee
Pro device purchase disappointment
I thought I was getting a top-quality device at a good price, but boy was I wrong. The battery life is absolutely terrible - it goes from fully charged to dead in less than 8 hours, even when I use it on the lowest setting. I don't vape all that often, and my old devices lasted me at least 2 days before needing a recharge. I won't be shopping at that store again, and I'll have to splash out on a new device because this one just doesn't cut it. Live and learn, I suppose.
Review about: Duracell Direct
Multiple camera batteries
I want to share that I recently ordered multiple camera batteries and I have to say, I am really pleased with what I got. The batteries are top-notch quality, just as I hoped for from a company well-known for its reliability. To top it off, the shipping to Hungary was surprisingly fast and free, which was a great bonus. I even had a chance to interact with their customer service team and they were quick, knowledgeable, and helpful when I needed assistance with refunds. All in all, my experience with this company has been really positive and I will definitely be coming back as a customer in the future.
Review about: Pamono
Vintage Eames leather chair
I am so happy with my shopping experience at this online store. The communication was brilliant, both before and after I made my purchase. The item arrived earlier than I thought it would, which was a lovely surprise. The vintage Eames EA222 leather chair I purchased was in amazing condition, even better than I expected, especially given the great price I got it for. I am now addicted to looking for more treasures to add to my collection on their website.
Review about: Menai Holiday Cottages
Cottage booking experience
I booked a holiday cottage not long ago and I must say I was really let down by their customer service and lack of responsibility. It felt like whenever there was a problem, they just passed it on to the property owners instead of owning up to it themselves. We've had good experiences with them in the past, but since the takeover, things have really gone downhill. I wouldn't suggest booking with them anymore. It's really disappointing to see smaller cottage brands being bought out by bigger companies like Sykes, because it just seems to result in poorer service and care for customers.
Review about: Preppers Shop
Camping gear purchase
I'm so happy with the camping gear I bought from this store recently! The customer service was fantastic, with the staff being really helpful and knowing loads about their products. I had a couple of questions about my order, and they helped me out quickly. The items I got were even better than I expected, and they arrived really quickly. I'll definitely be shopping here again in the future.
Review about: Western Union
Sending money online
Sending money online is pretty straightforward and convenient, but I always find it a bit of a headache when I have to ring up customer service. I know it's all for keeping things secure, but it can be a bit annoying. It's not a big deal overall, just a bit of a nuisance.
Review about: eHarmony
Initial subscription
I really wish I didn't decide to join a dating site, especially when I picked eHarmony. I had used it before with no problems, but it has definitely changed now. The basic features are all behind expensive paywalls, so even just trying it out turned out to be a costly mistake. I thought I was signing up for a monthly subscription, but it wasn't the high-quality service I was expecting. Trying to cancel was a nightmare, with hidden charges and really high fees for a report that seemed more about making money than helping people find love. If you're thinking about joining, my advice would be to avoid this total scam!
Review about: Credit Spring
Quick and efficient process
Filling out the online form was a piece of cake, and as soon as I sent it in, the cash was quickly put into my account. I was glad that the customer service team was not only easy to get hold of but also really helpful and attentive when we had a chat. All in all, I was happy with how easy everything was with this service.
Review about: Shuttle Direct
Shared Shuttle Booking
To be honest, I was really pleasantly surprised by the service I got when booking a shared shuttle. When I got to the airport, I found the desk easily and then was quickly taken to the bus. I was actually the only passenger, so the bus left right away with no waiting around. The pick-up was just as good, the driver came early. All in all, a really easy and smooth experience that I would definitely recommend to other people.
Review about: Boiler Central
New boiler installation
I had a new boiler fitted yesterday and I have to say, the service I received was outstanding. Throughout the whole process, I was really impressed with how professional and knowledgeable the team was, especially James who did the installation. He was really polite, helpful, and made sure everything was done to a really high standard. I'm really happy I chose Boiler Central as they were so helpful and knew their stuff. The follow-up after the installation was quick and on point, showing they really care about making sure customers are happy.
Review about: Coopers of Stortford
Weed blast order
I am sorry to say that my experience with my recent weed blast order has been pretty bad, much like another reviewer. Basically, the item never arrived and when I called twice, they told me the courier sent it back because it was out of stock. It's not on, especially since they had already taken my money. I am not happy with the service I received and I think they need to sort out a better way to track orders.
Review about: Not In The Dog House
Pet supplies
What's going on with this place? I've ordered from them before without any problems, but my latest order seems to have vanished. They're not responding to my emails either. Are they still open or have they closed down without telling their customers? I'm not happy about this at all.
Review about: Prestige Hampers
Lovely hampers selection
The hampers here are really lovely and priced quite reasonably. Unfortunately, I had a bit of trouble when I tried to pay on my phone. The payment page didn't show up right, which was annoying, but I was able to finish my order on my laptop instead.
Review about: Guess
White t-shirt from sale
I ordered a white t-shirt from the sale, but ended up getting a pink one instead. I sent it back using the label provided through an approved courier shop. I waited for a month but didn't hear anything, so I decided to dispute it through PayPal. It took nearly six weeks for me to eventually get my refund. I was really let down because I've always been happy with things I've bought from that store. I wish I had looked at their reviews before buying, and I'll definitely steer clear of shopping there in the future.
Review about: Onto
Car subscription
The customer service I got when sorting out my car subscription was outstanding. The lady I spoke to, Sonia, was really helpful and thoughtful. She listened to me and did everything she could to support me during a tricky period. I really appreciated her kindness and hard work, and she kept me up to date with emails and calls. I can't thank her enough for her fantastic customer service.
Review about: Blindsbypost
Custom blinds purchase
I bought some custom blinds online, thinking they'd be great quality and service. But turns out, it was a total letdown. I had to shell out a lot for shipping, only to receive blinds that were totally off. When I got in touch with customer service, they were so dismissive and refused to fix their mistake or give me a refund. It's really shocking how they don't take responsibility or care about their customers. I'd advise anyone to steer clear of this company when making a purchase.
Review about: Discover Cars
Car rental booking
I recently hired a car through this company and to be honest, it didn't leave a good impression on me at all. The website was really awkward to use, the prices weren't clear, and the customer service was almost non-existent. When I had an issue with my booking and tried to get some help, I just got silence in return. It was a total nightmare and you can bet I won't be using this service again.
Review about: 47 Skin
Serum not effective
The 100% money back guarantee is totally false. I've been using the serum for a few weeks now and I haven't seen any improvement at all. I've sent them two emails asking for a refund or a stronger serum, but they haven't responded to either of them. It's really disappointing.
Review about: Lamoda
Comfortable and Durable Shoes
I bought three pairs of shoes not long ago - one brand new and two second-hand. The sparkly ankle boots, the vegan leather thigh-highs, and the pink velvet strappy heels have all turned out to be really comfy and long-lasting. I've been wearing them for over two years now, even when dancing on concrete often, and they've held up great. I've not had any problems like the heels coming apart, the material wearing off, or slipping around. All in all, I'm really happy with how good quality and comfy these shoes are.
Review about: Lightzey
LED Lighting Purchase
I bought some LED lights from this company recently, and I have to say I'm really disappointed with the quality of them. Even though they arrived quite quickly, the lights themselves are just poor quality Chinese junk. What's worse is that three out of the four lights I got don't even have the proper CE certification. Ever since I put them up, my house has been having electrical problems, with the circuit breaker tripping all the time, even when nothing is on. Trying to send them back has been a total nightmare, and it looks like I'm stuck with this low-quality stuff.
Review about: Vytaliving
Waist belt for fitness
I bought a waist belt for my fitness from this company not too long ago. I haven't noticed any benefits yet, but I'm still giving it a chance because it's early days.
Review about: Tree2mydoor
Live plant, express next day delivery
I bought a plant last week and paid extra for speedy delivery, but it arrived all dried up a week later. The company didn't even say sorry, just gave me a load of excuses. If you want a reliable and fast service, I would steer clear of this company. I definitely wouldn't recommend them if you want your plant to turn up on time.
Review about: Sport and Leisure UK
Bike rack purchase
I got myself a bike rack that was on sale and it turned out to be a really good deal. The delivery went without a hitch and was stress-free. When I had some queries about how to install it, the customer service team were so helpful. They really went the extra mile by giving me photos, videos, and prompt replies. I can honestly say it was a brilliant experience overall.
Review about: Mozillion
Faulty phone purchase
I bought a phone from this company not long ago, but it turned out to be faulty. It wasn't reading the SIM card properly, and then one day it just stopped working. I sent it back for repairs but was let down by their lack of communication. When I phoned up to find out what was happening, I was told that the warranty didn't cover the repair as the phone wasn't even three months old. This whole situation has made me regret buying from this company.
Review about: CRAFTD LONDON
Necklace purchase
The service I got from this company was absolutely brilliant. They were really quick to respond to my questions and made sure any issues I had were sorted out straight away. I was so impressed by the way they looked after me and I would definitely tell other people to use them.
Review about: Verisure Smart Alarms
New customer satisfaction
I'm really happy to say that my experience with the company has been absolutely brilliant. Right from the first phone call to sort out all the details and receive some advice, to the outstanding service that Adam Roberts provided, I've been really impressed. I really liked how polite and helpful Adam was, and he explained everything clearly about the service. As a new customer, I'm looking forward to a smooth and efficient process in the future.
Review about: eDreams
Dodgy company
I wouldn't even consider doing business with that company - I've actually already made a complaint about those scammers. Their customer service is absolutely useless, and they don't give a damn about helping you with any problems you might have. I'd steer well clear if I were you!
Review about: Bedman
Broken bed, late delivery
It was 8 o'clock at night when the bed arrived. The bed was really bad quality - I regret buying it. And the delivery guy was so rude! Once he got my money, he didn't care at all.
Review about: Future You
Health supplements
I love getting my health supplements from this place because they really know their stuff and don't just push products on you. They actually take the time to understand what you need. It's like having a caring older sibling watching out for you and making sure you're getting the right stuff. Future You is all about helping you feel your best, both inside and out, and that's pretty amazing in my book.
Review about: Ashley Madison
My experience with fake profiles
I was really let down by all the fake profiles on that platform. It felt like there were way more fakes than genuine users and it made it hard to believe in any conversation I had. I got messages from profiles that seemed too perfect to be real, and they weren't. Whenever I replied, the profiles vanished, taking our messages with them. Dealing with those fakes just felt like a waste of my time and money.
Review about: Omnes
Woolfe dress
I've just bought a Woolfe dress from this company and I must say, they really impressed me. I was initially drawn in by their sustainable ethos and I wasn't let down. The dress arrived pretty quickly after I ordered it, but sadly, I had picked the wrong size. So, I contacted customer service for help and was greeted by a lovely and helpful person called Sofia. She sorted out the exchange process promptly and made sure I got the right size in a jiffy. The dress turned out to be even better quality than I expected and I'll definitely be coming back for more in the future.
Review about: VISUAL CLICK
Unreceived sunglasses
I'm really disappointed with how things have gone with this company. I bought some sunglasses, but they never turned up. UPS says they've been delivered, but there's no proof anyone signed for them or showed ID to get them. I've tried to contact the seller, but they've only sent me unhelpful emails. It seems like they've taken my money, plus the extra fast delivery fee, and not given me what I paid for. It feels like I've been robbed.
Review about: Homesdirect365
Late delivery, poor customer service
I bought something from this company not too long ago and honestly, their customer service was absolutely terrible. The thing I ordered was late and didn't show up when they said it would. I kept asking for a refund because of the delay and because they didn't actually have the item in stock, but they just ignored me and sent it out anyway. Their lack of communication and how they didn't care about my worries just made me feel really annoyed and let down.
Review about: Lebara Mobile
Discounted sim billing issues
I had a discounted sim with the company for 6 months, and every month they kept charging me incorrectly. They kept promising to fix it and give me a refund, but it never actually got sorted out. The refunds were a mess too - one time it didn't even come through and I had to sort it out with the bank, then another time I got two separate refunds for £1.99 each instead of one £5 refund. It was a total nightmare dealing with their customer service every month, so I would definitely recommend avoiding them!
Review about: Vintage Cash Cow
My stuff - old coins, jewellery, and toys
I sent in some old coins, jewellery and toys and I received way more money than I expected! It was amazing. The folks there were really friendly and kept me informed throughout the process. Huge thanks to Vintage Cash Cow!
Review about: TruTravels
Solo trip in northern Thailand
I had a brilliant time up in northern Thailand! The guide I had was absolutely top-notch, they really made my solo trip so much more enjoyable. Having someone who knew so much and was so friendly with me the whole time really made a huge difference. I'm heading home with some fantastic memories and a new pal to boot.
Review about: Staysure Travel Insurance
Competitive quote, good customer service
I checked out a bunch of different travel insurance companies, and found that Staysure was the most affordable option for people with health issues. I ended up sticking with them, and renewing my policy was a breeze. The customer service rep I spoke to on the phone explained everything clearly and actually took the time to listen to my concerns. I received the new documents via email in a jiffy!
Review about: UBEEQUEE
Cat tracker purchase
I bought a cat tracker for my rescue cat not long ago and honestly, I'm so happy with it. It's a huge relief to be able to keep an eye on where she goes during the day, it really puts my mind at ease and stops me worrying so much about her safety. The company's customer service was great when I had a question about the tracker too, they got back to me on the same day with some really useful info. The monthly cost for the service is pretty fair and even though it renews automatically, they let you know well in advance so it's no trouble at all. I like that I can cancel my subscription whenever I want to, it's nice to have that freedom.
Review about: Uber
Polite and talkative drivers
I've always had great experiences with the drivers from this service. They're so friendly and chatty, we often have interesting conversations during the ride. We talk about music, life, and current events, and it makes me feel really relaxed and involved in the chat. It definitely adds a nice personal touch to my journey and makes it a lot more enjoyable.
Review about: Secret Gardening Club
Garden plants
An excellent budget outlet for garden plants and more. I have been a repeat customer now for 12 months plus and will be entering into my second season of ordering within the next couple of days, adding to the healthy and varied plants already purchased. If ever a plant is unavailable a credit has been issued without issue. Delivery times are perhaps slightly longer than some of the premium outlets but this is overshadowed by Secret Gardens pricing structure. Excellent choice and always a bargain to be had.
Review about: Shaw Academy
Diploma in leadership and management
Really easy to understand lectures with examples of the concepts. Prices for the toolkits are too high but overall very good.
Dear Isobel,
We apologize for any harm caused.
We have a customer support team that works 24/7.
Not only that, but we respond to emails, telephone calls, and chats.
Whenever the customer has any questions, we are here to help.
Our customers are our priority, and that's why we care about them.
Note that we have thousands of confirmed reservations every day, with satisfied customers.
We understand that even though we do our best, the customer experience is not always what we would like.
I would like to analyze your case again and find a way to compensate you for this situation.
Send me a message at reviews@discovercars.com with the following information:
1. Link to this review.
2. Reservation number in the format DC-...
(If you are not sure what your reservation number is, you can share with us the email address used for the reservation and the main driver's full name.)
I am waiting for your message to resolve this issue.
Bruno Fernandes,
Community Manager