ClevGuard Reviews
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Reviews (18)
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Tracking Software
I had a big problem when it came to buying tracking software, it really got on my nerves. I got the software with a discount code from a third-party seller, but it never showed up. I got in touch for help and Sarah, a really nice customer service rep, replied quickly via email and sorted everything out. Thanks to her, I finally got the software and I couldn't be happier. It was a bit disappointing though to find out that the brand no longer worked with the third-party seller I bought from, even though they still appeared to be linked. Customers should watch out for that kind of misleading stuff.
Software compatibility issue
I bought this software to keep an eye on my iOS gadgets, but when I downloaded it, I discovered it didn't work properly with the iOS versions I had. I tried my best to get it sorted but found it tricky to make it work right. Feeling irritated, I contacted the customer service team for help. After a few emails back and forth, a lovely lady called Joy gave me fantastic support and ended up giving me a full refund for my purchase. I'm grateful for the quick and professional way they sorted out my problem.
Software troubleshooting
I got in touch with customer service as I needed some help sorting out the issues with the software on my device. The person helping me, Joy, gave me lots of detailed instructions in numerous emails that spanned over a few weeks. Sadly, even with all our hard work, we couldn't fix the problems. Joy was really patient and empathetic the whole time, and in the end, they gave me a full refund. I'm grateful for the great support that Joy and the rest of the customer service team provided.
Kidsguard Pro
I recently bought Kidsguard Pro and I have to say, I am really happy with the customer service I got from Sara, the technical assistant. She quickly answered all my questions and took the time to explain everything about the product. Her expertise and professionalism were really impressive and made buying the product easy and stress-free. I am grateful for the excellent service she gave me and now I feel confident using the product to keep an eye on my child's online activities.
Monitoring software experience
I recently bought some monitoring software and was really pleased with the customer service I got. The program didn't have all the features I wanted but the rep I spoke to said they'd pass on my feedback. Even though I was a bit let down by what it could do now, the help I got made me feel positive about future updates. I'm excited to get the notification that the program now has the features I need. Thanks for the amazing support and great customer service!
Parental control software
My experience with the parental control software was really disappointing. I thought it was so ineffective, always needing loads of updates and my phone kept needing to be restarted. The installation was such a hassle, it took me over 3 hours to finish! Plus, the feedback I got was all jumbled up and hard to understand.
Problem-solving product
I recently tried out a problem-solving product from this company and I have to say, it was really good. The product made it easy for me to sort out a problem, all thanks to the top-notch service from the customer support team. I was lucky to speak with Ada, who not only helped me fix my issue but also made sure the refund went smoothly. I'm really happy with the help and professionalism I got from the customer support team. Thanks for such a great experience.
Subscription renewal
I've just renewed my subscription with this software and I've got to say, I'm really impressed with how easy it is to use. I was able to get up and running within just 20 minutes from starting to use it. The screenshots are clear and the text captures are spot on, which makes it really user-friendly. And on top of that, the tech support team is super responsive, helpful, and professional.
Customer support experience
I've got to tell you, the customer support at this place is simply outstanding. I had the pleasure of interacting with Ivy, who was an absolute delight. She really knew her stuff, got things done quickly, and went the extra mile to assist me. It was truly refreshing to experience such fantastic support, and it definitely put a smile on my face. Big thanks to Ivy for being such a star!
Satisfactory Customer Support
I just wanted to say a big thank you for the amazing customer service I got from the team. They were brilliant from start to finish in helping me with my issue. A special shout out to Sara for all her hard work in guiding me through everything. I couldn't be happier with how things turned out and would definitely suggest their services to anyone else who needs help like I did.
Monitoring software purchase
The software I bought for monitoring was really disappointing. The installation instructions were rubbish and there weren't any apps for checking on the computer. What's more, there wasn't even a phone number to call for help if I had any problems. When I tried to get a refund after receiving a rude email, I showed them evidence of the issues I was having. But the tech support team just ignored me and didn't bother helping. My whole experience with this company has just left me feeling let down and wondering if they really care about families' safety or just care about making money.
Software assistance and customer service
Joy from the technical support team was really helpful and gave me clear instructions, which made me happy. I think it would be a good idea to have a list of all the changes made and keep us updated on server or bug issues in the future.
Easy experience
It was a piece of cake! Sara was really helpful and always got back to me promptly. I'm really impressed with her. The software is decent, but there are occasional server problems. Still, it's definitely value for money!
Unsatisfactory experience
They said they'll give me a full refund, but only if I delete my review...
Customer service experience
I have to say, the customer service I received was absolutely outstanding! Ivy really went out of her way to assist me and made sure I was totally happy. I can't thank her enough for her hard work and professionalism. It's not often you come across such excellent service these days, but Ivy really did impress me.
Customer support excellence
I was really impressed with the customer support I got when using the program. I had a few questions and sent them a few emails, and every time they got back to me quickly, with really helpful and detailed answers. I couldn't have asked for better service.
Smartphone monitoring software purchase
The smartphone monitoring software I bought was a total let down. I decided to cancel my subscription because it didn't have important features like call history and search history. It only works with iPhones through a PC, which is really inconvenient since the phone needs to be connected all the time. I've used free apps that do the same thing, so this purchase was just a waste of money. The adverts were very misleading and I wish I hadn't paid for 3 months in advance.
Purchased monitoring software
Every now and then, it seems like customer service is becoming a lost skill. However, I was really impressed by the amazing assistance I got from Sarah in the technical support team. She really made sure all my needs were taken care of and that the software was running smoothly. Absolutely fantastic service for sure!
Review with most votes
Software troubleshooting
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