Home Emergency Assist Reviews

: 17
88% Would buy here again

Most relevant positive review

  2024-06-01
Home Emergency Assist service
I've just used the Home Emergency Assist service and I was really impressed with how profess... Read on
Taylor

Review with most votes

  2024-02-19
Emergency home cover purchase
I recently bought emergency home cover from this company and my experience was a bit mixed. On th... Read on
mia

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    Emergency home cover purchase

    I recently bought emergency home cover from this company and my experience was a bit mixed. On the positive side, I was happy to talk to an actual person on the phone instead of dealing with automated systems online. The advisor I spoke to was really friendly and helpful, they gave me different coverage options and explained everything clearly. I was also pleased with the price of the cover I chose. However, there was one issue that stopped me from giving a full 5-star rating. Even though I asked for the cover to start in two weeks, the payment was taken straight away. It was a bit frustrating as I had to wait longer than I expected for the cover to kick in.


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    Home Emergency Assist customer service

    I recently had the chance to speak with someone from the customer service team at Home Emergency Assist, and I have to say, I was really impressed with how professional and efficient they were. The person on the phone was so nice and helpful, they listened to my issue and quickly resolved it. They not only did everything I asked for, but also gave me clear information every step of the way, making sure I was fully informed and happy with the outcome. I couldn't fault the service at all, and I would definitely recommend Home Emergency Assist to anyone who needs help.


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    Home emergency insurance

    I've just bought home emergency insurance, and I'm really satisfied with the service I got. When I phoned to ask about the policy, the person I spoke to was Peter. He was really friendly, easy to talk to, and he knew his stuff. Peter took the time to explain all the details of the policy to me, making sure I understood everything. I was impressed by how patient and professional he was during our conversation. And I was pleasantly surprised to find out that the price was really good. All in all, I had a great experience with Home Emergency Assist.


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    Lock repair service

    One Saturday afternoon, our back door lock suddenly broke, which meant we couldn't lock up. We got in touch with the service centre right away, and they were really helpful. They quickly organised for a locksmith to come over, who showed up within an hour. The locksmith sorted out the lock in no time, and we were able to lock our door again. We're really pleased with the service and feel like happy customers.


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    Home Emergency Assist service

    I've just used the Home Emergency Assist service and I was really impressed with how professional and efficient they were. The person who helped me was so nice and supportive the whole time. They took the time to explain everything clearly and made sure I knew what was happening at each stage. I'm really thankful for the great service they gave me and I'll definitely be using them again in the future.


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    Emergency repair service

    I had a really good experience with the service I got from this company. The team were proper professional and got the repairs sorted out quickly. They even talked me through some extra options for possible future services, which I thought was a nice touch.


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    Home insurance policy purchase

    The insurance policy I got from this company was really easy to understand. They set out the terms and conditions really clearly, and they answered any questions I had quickly and accurately. It made me feel sure about choosing this company for my home insurance. The customer service was excellent, giving me all the info I needed to make a good decision. All in all, I'm really happy with how everything went.


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    Appliance insurance policy

    I've just got myself a new appliance insurance policy and I must say, my experience with their customer service chap, Peter, was top-notch. He was so polite, friendly, and really went out of his way to help me out. He took the time to explain all the nitty-gritty details of the policy and answered all my queries. All in all, I'm pretty chuffed with the service I received from the company.


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    Emergency home assistance service

    I recently had a great experience with this guy from customer service named Peter. He really knew his stuff and took the time to explain everything about the emergency home assistance service. Talking to him made me feel much better and sure about the service. Peter's professionalism and knowledge definitely made my customer experience stand out.


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    Premium policy

    I had Zoe as my customer services rep and she was great! Her voice was really clear, she was really calm, and she explained everything well. I chose the premium policy because I want to make sure I'm fully covered if anything goes wrong. Hopefully, I won't have to use it, but if I do, I hope it's as good as it seems. Thanks, Zoe!


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    Switched to new company

    I was thinking about changing my plumbing and drainage to this new company and it turned out to be really straightforward! I gave them a call and the man I spoke to was very friendly and talked me through everything. The switch was done in no time and I even managed to save a bit of money as well!


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    Home Emergency Assist purchase experience

    I've just bought this Home Emergency Assist thing and it turned out that the engineer found some problems that weren't included in the service. When I tried to complain about it, I felt like they were just shrugging me off. I'm definitely not renewing it next year.


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    Cancellation of home emergency insurance policy

    I've just had a bit of bother with my home emergency insurance policy that I got through a third-party company. Even though I cancelled the policy within the 14-day cooling-off period, I got a letter from the finance company saying I still needed to pay. But that wasn't right, because I'd already sorted out the cancellation with the insurance provider. The fact that the two companies weren't talking properly was pretty annoying and it stressed me out for no reason. I'm going to keep pushing to get this sorted out quickly and correctly.


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    Value for money and great coverage

    I was really pleased with the good deal I got from Home Emergency Assist. I'd been with another company for ages, but their prices went up a lot. Switching to Home Emergency Assist saved me a decent amount of money and I still have all the protection I need for my appliances. I'm impressed with the great service they offer.


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    First-time customer, fair premiums

    As first-time customers, we were really impressed with the reasonable prices offered by the company. We're thinking about getting more of our appliances protected by them in the future. The whole process was easy peasy, and we felt good about picking this company for our home emergency support.


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    Home emergency cover purchase

    My experience with this service was really good. I managed to speak to an agent quickly who was really helpful and answered all my questions about the policy. Setting up the cover was also quick and I got confirmation soon after. I liked how efficient the service was and how clear the agent was in explaining everything.


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    Home emergency cover purchase

    The customer service I got from the guy at Home Emergency Assist was brilliant. He really knew his stuff and guided me through the various cover options to find the perfect one for me. His expertise made everything much easier and smoother.


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