Ticketweb Reviews
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Reviews (17)
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Event tickets purchase
I recently decided to buy tickets for an event that is a few months away. To my dismay, the tickets never arrived. I reached out to customer service multiple times, but I just kept getting the runaround and was told to wait till it was closer to the event date. This lack of communication and inability to sort out the issue promptly has left me feeling very let down and inconvenienced. It is just not on to be expected to travel to an event without the actual ticket, especially when I paid for it months ago. All in all, my experience with this service has been incredibly frustrating, and I would suggest others think twice before using it for ticket purchases.
Cancelled tickets due to death in the family
I had to cancel my tickets for the event the day before because my cousin's pet goldfish died, and I was too upset to leave the house. But Elaine G and Ann were really lovely and understanding! They sorted out my refund in no time and reassured me about missing the show. I could tell they genuinely cared about me and my sad fish situation. Huge thanks to Elaine G and Ann, you're absolute gems!
Compassionate customer service
I had a bit of bother with my order, but these guys were proper lovely and helpful. They got back to my emails real fast and were dead polite. It proper cheered me up. They fixed my issue in less than a week and made me feel well special. Thanks for being brilliant! 💖
Quick response query
I was really pleased with how fast they got back to me when I had a question. The customer service team was so helpful and sorted out my problem straight away. You don't often find service that good nowadays, so I was quite impressed. I'm grateful for the help and the work they did to sort out my issue. Thanks for doing such a great job.
Four Devin Townsend tickets purchased, missing two e-tickets
I bought four tickets for a Devin Townsend gig in January, choosing e-tickets. Come 28th March, I saw in my email that only two tickets were there. I quickly got in touch with customer service online. Earl got back to me within 15 minutes with the missing tickets. It was sorted out in a jiffy and I was really impressed with the service I got.
Rescheduled event refund denied
The people who work here are only interested in making money and don't care about others. Even though the event was changed, they wouldn't give me my money back. It's obvious that they're more concerned with making a profit than helping customers. I recommend that everyone stay away from this place and not spend any money there.
Lost ticket issue resolved promptly
I had a problem finding my tickets, so I decided to email customer service for help. I was really pleased to get a reply in just 2 hours, giving me the tickets I needed. The service I got was really good and I was very thankful for it.
Sade concert tickets
Well, I tried to buy tickets for a concert I thought was Sade's. I mean, the advert had her album cover and all! But turns out it wasn't her performing, just random musicians. Not cool, mate. And you know what? They wouldn't refund my money. What a rip off!
Ticket reissue after admin issues
I had a bit of a problem with my ticket, but the customer support team really came through for me. They sorted things out fast and got me a new ticket without any trouble. I was really impressed with how well they handled the situation. Thanks a lot for your help!
Quick resolution
I recently had a problem with something I bought, but the customer service team sorted it out quickly and with care. I was a bit nervous at the start, but they took the time to hear me out and fixed everything to my liking. I was quite impressed with how they dealt with it and now I feel reassured about using this service again down the line.
Didn't get tickets on time
I was really stressed when I didn't receive my tickets for the gig, but luckily the issue was resolved really quickly! A big thank you to the team for sorting it out for me.
Ticket purchase mistake
I made a blunder when buying tickets from Ticketweb. As soon as I finished the purchase, I noticed I picked the wrong month for the event. Ticketweb doesn't allow changes or cancellations, as mentioned in their terms and conditions. I contacted customer service through their website and they fixed my mistake for free. But it was a bit annoying not being able to change it myself on the website, which caused me some frustration. I'll definitely double-check all the details before confirming my purchase in the future.
Rianne Downey concert tickets
I bought tickets to see my favourite singer at this really cool venue, but when I got there, it was completely empty! Turns out the concert had been cancelled and I only found out days later. I mean, seriously, could they not have let us know sooner? Anyway, I contacted them and they eventually refunded me, so credit where it's due. It was still a good night overall, but I just wish they had sorted things out earlier.
Quick response ticket solution
Louie E. was an absolute star! I was really stressing out about my ticket problem, but Louie got back to me super quickly and sorted it all out. Now I can kick back and enjoy the event without any worries. Massive thanks to Louie for being so fast and helpful!
Gig tickets purchased
I bought some gig tickets last year for a show happening this week. I only found out by chance today that the venue has been changed. The company didn't bother to let anyone know about the change. I emailed them and they sent me updated tickets, but didn't give me any explanation or even apologise. I'm really not impressed with that at all.
Quick and efficient purchase
I received absolutely outstanding customer service. Louie E and Elaine G really went the extra mile to help me with my purchase. They knew a lot about the event I wanted to attend and gave me all the info I needed. I highly recommend using Ticketweb for buying tickets. I'll definitely use it again in the future. Big thanks to Louie E, Elaine G, and all the Ticketweb staff for their brilliant service.
Fraudulent ticket issue
I purchased a ticket from this website, and it turned out to be fake. When my son tried to use it for the event, he was turned away because someone else had already used it. He was then left stranded and alone at the event, which was very disappointing and frustrating. I am extremely displeased with the service from this company.
Review with most votes
Quick response ticket solution
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