Verisure Smart Alarms97 reviews

58% Would buy here again

This score is based on 97 genuine reviews submitted via BritainReviews since 2019.


Featured Reviews

Most relevant positive review

  2026-01-16
Quietly reliable

I wasn't sure at first — had a few poor experiences with other alarm firms — but their fault response is impressively quick. Technicians arrive aware, do the job without fu... Read onBy: Roberts

Most relevant negative review

  2024-04-19
Alarm system purchase

I bought an alarm system from this company not long ago and I have to say, I'm pretty disappointed with how things have turned out. The system keeps having glitches and doe... Read onBy: Yasmine Saunders

Review with most votes

  2019-09-18
Home Alarm Kit

I was burgled recently and wanted an alarm to feel safe again. In less than 24h I had the Verisure kit installed and it is brilliant. There is now no fixed term contract and you... Read onBy: Pep Halep



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    Basic kit

    I have recently applied to get a basic Verisure alarm .. with two shock sensors one camera one fog barrier a free doorbell deterrent sign 3G Control Panel one smart key reader and it only cost ... £298 one time... paying £45 a month... The guy who came round to assess my property was very pleasant And very professional... so for the professionalism of the person who was it everything I have heard about this company. The reasons for my scores are below

    Ordering 5 stars.. I got a phone call instantly as soon as I applied on line

    Service five stars due to the understanding and the professionalism of the person who assessed my property

    Pricing five stars I give this five stars because of the 50% off everything which I think is a really good deal

    And score for delivery one star due to its not been delivered yet. Due to be delivered on. Friday, the 9th of April... I would definitely recommend this to anyone who wants a safe property or business



    My immediate neighbour had a Verisure alarm system installed last week with two CCTV cameras. One camera is 2 mtres away from our house and points directly into our bathroom and connecting bedroom and the other directly into our kitchen. we trip the recording sensors from inside our house and the spotlights come on to get better images of us having a shower too. So far NO response from Verisure

    Hi just wanted to give a little warning regards to versure, I was told the up front payment was buying the equipment and it was an 18 month contract.. this wasn’t true! They always on the equipment and the contract was actually 36 months which by the way I would of never signed.. only giving the heads up ????????

    I second the above. Read the contract thoroughly before signing. I paid over £700 for the kit. I wasn’t told when signing up that I did not own the kit. When trying to cancel contract early she tried to get more out of me than needed. I was 27 months into the contract and she tried to tell me I owed £350 which was for cancellations under 24months. They are not upfront and everyone pays different amounts every month which they seem to make up on the spot. In March I was told they’d reduce my monthly payments from £52.60 to £30 a month. So I paused the account for 4 months. Then called again today and was told they absolutely couldn’t go less than £40 a month. Just don’t appreciate company’s who aren’t completely upfront.

    I am ending my subscription with Verisure. The process takes 3 months apparently for them to disconnect the alarm.
    I was told I would receive a phone call within a week to start the process, on the 6th October, but after not hearing anything in regards to my request, I called again today, only to be told it has not been updated or passed on to the customer care team.
    I also thought the initial payment was for the equipment, only to be told that was payment for the installation only. I personally would rather pay for any future loses via my home insurance as this service was a waste of time for my personal purpose.
    The sale was based on desperation from the sales person, lying and fast talking his way into a sale.
    We live and we learn.
    I agree with the above customers, I don’t appreciate company’s who are not honest with their potential customers. Buyer Beware!

    This company are the biggest cones don’t trust them cut your losses now and leave them if not I am sure we can report them to trading standard I was told many lies don’t trust them I have a bad experience I given them notice to leave in August they don’t won’t to accept it


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    Verisure alarm system

    Paulo came the following day after I had talked to someone about alarms at Verisure. My wife and I are both in our late 70's so neither of us are technically savvy. Paulo set out to explain about the alarms, showed us the different tools that would be fitted and finally showed us a video as to how everything works if we were to have a break-in. We went ahead with the purchase and Paulo arrived 2 days later to fit the system. We found him to be extremely polite, very patient and was a very good instructor. He did not object explaining things to us several times and time did not seem to be a problem. He did say that we would make mistakes, which we did the following day, but he said everybody does. The system is so easy to use and you don't have to try and remember a code number - there isn't one.


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    Verisure Alarm

    I paid £400 last October for Chris to…
    I paid £400 last October for Chris to fit the Alarm East Midlands area, and he said it would be another £30 per month for 6 months and then I could cancel and put my own Sim Card in the system.I can’t get hold of Chris and Verisure cancelation procedures is impossible.
    Every time I ring they say someone will call me back, no one never does. Only yesterday I took the awful looking smoke bomb off my wall and someone from Verisure phoned me up and told me to put it back on the wall as I did not own the system. I was in shock and asked what the initial £400 was for? He replied “ It’s for the install!” What a Shambles. Are all these reviews Legitimate????


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    Verisure Alarm

    Wow what a brilliant alarm system. So very happy with my alarm. Rob the tech was a great help after a real incident. So happy with Verisure.


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    Smart Alarm

    Feel my business has been safe for all the years i have been a Verisure customer. So happy with the service they provide. The serice technician Rob was so professional and helpful. WE RECOMMEND


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    Verisure package

    Verisure absolutely scam I was been miss-sold package requested cancellation within 14 days and they said somebody will call you however we marked it as cancelled but nobody did. After chasing them Managed to speak to their adviser who said no cancellation is requested and I’m past my 14 days cancellation. LIE LIE I’m taking this matter to Trading Standards not letting them get away with this.

    I wanted to give 0 Star but this site doesn’t allow you to so had to give 2 stars to be able to leave a comment.


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    Wireless Alarm

    Fantastic alarm system very happy Verisure are protecting our property, Great staff Rob the technician fixed a problem we had with live camera and didn’t leave until we where completely satisfied with how the system was working. Great stuff!


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    Alarm System

    Very happy Verisure customer. We always feel our business is safe with Verisure. Great staff Rob the tech came to replace a a faulty sensor was very professional. We recmmend Verisure

    StarTyres - Preston


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    Verisure Alarm

    So happy with our Alarm system cant fault Verisrue offer me so much peace if mind. Staff have been brilliant Rob the tech came and moved our Alarm to our new home extremely professional and gave excellent advice.


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    Smart alarm system

    I notified Verisure in September 2020 that I wished to cancel my monthly contract and, having received no response from the company, in December 2020 cancelled my direct debit. Their response was to send me an invoice to cover January 2021. I keep emailing to get this matter resolved but without any luck so far. Their customer service is appalling.

    Whoa loads of bneficial advice.
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    Alarm System

    So happy with our new alarm so easy to use with a great app. Feel our new premises are safe and sound. Technician Rob was a great help is showing us how it works, and recommend in more ways we can secure are property more in the future.


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    Verisure Alarm

    Have been a customer since 2017 very happy customer knowing my shop is protected. Very professional staff Rob the technician has sorted when a rare problem has occurred. 5 stars in all departments


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    Smart Alarm

    We are so happy with our new alarm system so simple to use and feel live our new business is in safe hands. Thanks to Rob the technician who showed us how to work the alarm and gave all the information in great detail. Thanks Verisure and Rob!


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    Wireless Alarm

    Love my new Verisure Alarm. So easy to use great service from technician Rob very impressive and informative. Highly recommended Verisure.


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    Smart Alarm

    Verisure have been fantastic over the years. Great product very clever how the whole system work. I have recommended the company to many Friends and family. Engineer Rob came to service our alarm and is a great ambassador to your company. Great friendly professional, polite service. Thank you Verisure

    You must be a Verisure employee/sales person


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    Smart Alarm

    We love our Verisure smart alarm. Feel that our property is safe 24/7 . Thank you to Rob for talking and walking us through the system. Very happy customers

    Pathetic service and even worse product. We ahve been with Verisure for nearly two years and over the last 6-9 months they have become terrible. Our app doesn't work, every time a service is booked there is a 'family emergency or no stock'. I have just processed my cancellation and I would recommend EVERY COMMERCIAL OR RETAILER to think twice before using this company. Over priced, app is useless and the service even worse.


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    Wireless Alarm

    Fantastic alarm. Great experience from start to finish. Great help from Rob the engineer


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    Smart Alarm

    Great system. Really easy to use very happy after Rob the tech came for a review of my system. Very happy Verisure Customer


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    Verisure alarm

    Really happy with my Verisure alarm so easy to use. Can't fault the after service. Especially the engineer Rob he walked and talked through the whole alarm. Top quality premium service


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    Verisure 5/10/2020

    I've read all the complaints below, to be completely honest, I have failed to understand how some people have been missold as everything is on paper.

    I pay roughly 32 as I have few add ons, it secures my family whilst I've traveled. I haven't purchased the product to cancel. I've made a calculated decision and happy with it.

    Had few bits fall off as my property was renovated, called a chap named Abbas or Abas something like that (Birmingham)
    Came the same day, no call out charges. Replaced and also charged all batteries for all equipment.

    Apart from that brilliant service.
    Abas

    Then you were one of the lucky ones ‘ I’ve been let down 3 times this month by engineers supposedly calling in sick ‘ yesterday I took the day off to be here ! Not impressed at all ‘




About Verisure Smart Alarms

Verisure Smart Alarms are one of the leadinghome alarm systems in the UK and the whole of Europe. The fact that they cater to over 3 million customers on the continent is a testament to this. Verisure produces alarm services that you can install in your home or office. The increasing rate of criminal activities all around the world and in Europe has made it imperative to invest as much as possible in security to avoid scenarios where you are attacked or robbed in your home or office. This is where Verisure security systems come in as their services could go a long way to protect you by alerting you and security agencies to any attempt to burgle into your home while you are not at home or while you are inside the house.

What do you want to know about Verisure?

The history of Verisure could be traced back to more than 30 years ago when Securitas Direct was established. Verisure alarm systems currently employ over 16,000 people and operate in 15 different countries in Europe with plans to continue to spread. The 16 countries include the United Kingdom, Peru, Chile, Brazil, Italy, Portugal, France, Netherlands, Belgium, Denmark, Germany, Finland, Norway, Sweden and Spain. Their history has featured significant successes in the protection of homes and small businesses since 1989. By 1995, they started to spread to other European countries and by 2007, they started catering to more than 1 million clients in different parts of the world. By 2008, Securitas Direct named Verisure to be the name of its branch that caters to consumers. In 2008, Verisure ventured into South America with the establishment of their first branch outside Europe in Chile. In 2011, Verisure was acquired by Hellman & Friedman and Bain Capital. By 2015, they were catering to 1.8 million customers, which earned them a leadership position in the alarm sector of Europe. In the same 2015, Hellman & Friedman purchased the shares of Bain Capital in Verisure, thus, making Hellman & Friedman the major shareholder of Verisure Smart Alarms. In 2016, their customer base great to 2 million further strengthening their place as leaders in the alarm sector of Europe. In 2018, the researches at Verisure led to the development of ZeroVision Alarm. This alarm is reputed to be the only alarm currently available that can stop a burglary. As opposed to making them feel relaxed, these successes and achievements only continue to spur them to do more to satisfy the needs of their customer through continuous technological development and innovation.

Verisure burglar alarm systems products and how much does it cost?

The products of Verisure burglar alarm systems are divided into 2 major types: the home alarm systems and the business alarm systems. Thus, you can easily have your home, your office, your factory and/or your warehouse protected by their products among others. Their alarm control panel, PIR motion sensor, smart key reader, door & window alarms, perimeter security systems and panic alarms come in handy to achieve this. The door and window alarms, when activated, automatically alert you when anybody tries to access your house from your window or door. The PIR motion sensor also informs you of any movement around the vicinity it is installed. The smart key reader and perimeter security systems make sure only those authorized can access your premises.

Verisure Business Alarm Systems:

The Verisure Business Alarm Systems helps to protect your business premises from burglars and even your staffs through their Verisure alarms for commerce, Verisure alarms for offices, Verisure alarms for warehouses, Verisure alarms for shops and Verisure alarms for business. The reputation of Verisure and the successes of their products easily serves as a deterrent to discourage burglars and dishonest staffs from stealing or carrying out other activities that could harm your firm within your establishment. Just putting up a warning that your business premises is secured by Verisure is enough to deter criminals. However, the effectiveness of Verisure Business Alarm Systems goes beyond that. Their business alarm systems provide you with images, videos and sounds of what is going on in your company. Thus, you can easily know when your staffs enter the business premises and when they leave. The voices and images also help you to know what is going on at your office through the Verisure Mobile App. When you notice something fishy, you could easily use the SOS button to inform security personnel who will be sure to act swiftly to check out the situation. You could also control who can access and not access the business premises at a particular time by activating and deactivating smart alarm keys or particular doors.

Verisure Home Alarm Systems

: With over 3 million customers, including big corporations and organizations, you can be sure that you will be getting more than adequate security should you decide to use Verisure alarms for Sheds, Verisure Alarms for Detached Houses, Verisure Alarms for Garages, Verisure Alarms for Apartments, Verisure Alarms for Villas and Verisure Alarm for Flats. How to use a Verisure alarm? You might have some other questions such as how to set Verisure alarm, who are Verisure and how to activate Verisure alarm. Verisure is an intruder alarm company reputed to be the best home alarm systems UK. Their services are available in all of Europe, parts of South America and expanding to other parts of the world. They offer home security and business security with their intruder alarm systems. Verisure reviews have also been very positive due to the quality and effectiveness of Verisure UK business and home security systems. Setting up a Verisure alarm is usually carried out by their professional staffs after you have reached a deal with them. Activating the alarm after it has been set up is as easy as opening the app and clicking buttons.

Verisure alarm services

Verisure services offered by the alarm company include:

? A fire alarm that alerts you of a prospective fire incident in your home or office upon detecting smoke.
? Access control alarm to ensure only authorized people go in and out of your home or business premises.
? Exterior security to protect your home and office when you are within or outside the premises.
? Web-based control with the Verisure App that allows you to control your alarm as well as call for help when the need arises.
? Verisure Guarantee that your monthly fee covers every expense including repairs and replacement of parts so that you do not have to be scared of sudden charges.
? Guard response that automatically dispatches guards to your house when they suspect your premises is being broken into.
? 24-Hour Alarm Receiving Centre that will immediately react to an alarm that is triggered by Verisure products installed in your house or office.

Benefits of having an alarm system (business and private)

With Verisure alarm system for your business and private premises, you do not have to bother much about thieves as they would most often be caught or chased away before they can carry out their intentions. In very rare cases where they can, the information from the Verisure security system will be enough to find them within the shortest time and recover everything they took.

Verisure Alarm system prices

The products and services of Verisure Intruder Alarm system are very affordable. Furthermore, they regularly provider offers for their customers that could include as much as 50 per cent discount. You can request a quote from their website today.

How to receive a quote from Verisure Alarm systems

To receive a quote from Verisure, all you have to do is visit their website, and click on the Ask for a Quote button on their website. You will be expected to fill in some details such as if you want to protect a home or business as well as the type of security you want and you will get a quote almost instantly.

Share and read your reviews about Verisure Alarm systems here

You can visit the Verisure website today or contact them for their Alarm systems. Before doing so, you can read honest Verisure reviews about Verisure Alarm Systems here. If you have patronized them or are about to patronize them, we implore you to come back to drop a review here after visiting them so others can know your experience with them.


Details

Contact Information

Quorum Business Park, The Neon Building - Q10 Benton Ln

NE12 8BU Newcastle upon Tyne

United Kingdom

📧 customersupport@verisure.co.uk

☎ 02038853296

🌐 verisure.co.uk



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Last update: January 2026


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