Verisure Smart Alarms98 reviews
This score is based on 98 genuine reviews submitted via BritainReviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Verisure alarm
I grew up with home alarms all my life and i am so disappointed by the moonshot system which my housemates decided to set up in the house. My flatmates and I all tend to tend to travel a lot and we have had to deal with 2 false alarms in the last week, apparently the sensors were triggered by something but literally nothing triggered them, its insane we have cameras also
Verisure alarm
I am shocked there are so many positive reviews?!! I am a lodger and I live with a woman who works as a dog trainer and often has dogs stay overnight when their owners are away. She was recommended the alarm by clients who said the system was super pet friendly. If only they were right, we have experienced countless false alarms with the moonshot system waking all of us up and leaving our neighbors super ... with us. The shock sensors are not very useful at all, do not recommend
Verisure alarm
My parents got the moonshot shock sensors on their windows installed a while back. Last week they got burgled while out and the guy literally broke into a window that had the shock sensors installed but guess what?? The sensors did nothing, they didn't even realize that the glass had been broken into which in turn meant that no one called to alert my parents. Really let down with the product
Verisure Alarm system
Well if you are prepared to put up with annual price increases - I have had no problems with the system and it working. However if you find you can't afford it or need it anymore then beware! I negotiated a two month price rebate then that stopped and I had to cancel. Three months notice needed at full price and then the cost of "deinstalling" the sytstem which "might vary" Rip off. Cannot recommend
Moonshot wifi issues
My parents have absolutely no internet issues, I've run checks online and with their internet provider who both tell me that they have 500mbps+ on both download and upload speed. Despite this, my family keep encountering wifi connectivity issues with the system?? I fail to understand how the system can fail to connect despite the wifi signal being very strong???
Verisure
Do not ever ever use this service, rlly it's a trap. My mum purchased the Moonshot system after being burgled a few months back. Now the alarm keeps going off which sends her into a panic that someone is trying to burgle her again but really there is NOTHING going on. She doesn’t feel safe without a system, especially after she paid for it.
Verisure alarm system
Do not buy!! My neighbour subscribed to the moonshot package just before he went abroad. Since he’s been on holiday his alarm has gone off several times both in the daytime and at night. I don’t know if the alarm is faulty or if it is just super sensitive, but either way it has ruined what was a very quiet road.I've been searching online all day to get some answers as I've also been having problems with my sensors being easily triggered, found out I also have the moonshot sensors. Has anything worked for you??
Alarm System
Absolutely PISS POOR - I initially signed up for 3 years the went onto a rolling contract to be told over the phone I could cancel with 30 days notice. No new contract was ever sent out to me, and my fault for not chasing. Now being told 3 months notice period and they will come to take the equipment back.
NEVER EVER BUY FROM THESE SCUM BAGS AGAIN EVEN IF THEY HAVE GOOD REVIEWS.Alarm system
One more time, a very disappointed service and no reply to written complaint even if they say it would be responded in 24h.
On the 24th of June I left my home at 3pm to go on holiday abroad and my husband disconnected by mistake the socket where the panel control is connected. This caused the alarm to go off after some hours when the battery of the panel run out.
When I go on holidays, my neighbor next door goes twice a day to my house to feed my cat, and the next day, on the 25th, she texted me saying that the alarm was not working when she entered and she could not connect it after leaving. I tried to have a look in the app but we were not able to do anything.
After a few days with my alarm disconnected at home I contacted Verisure by phone and you told me straight away that the problem was the power supply, so I called back my neighbour and told her to switch on the socket where the panel is plugged and the alarm worked again. That happened on the 27th, that means 4 days WITH NO ALARM DESPITE OF BEING PAYING A MONTHLY FEE FOR YOU TO MONITOR THE STATE OF MY ALARM.
I am extremely disappointed to YOU NOT CONTACTED MY ABOUT THIS POWER CUT. You sent me an email on the 1st of July for the power cut that happened on the 24th June, 7 days later and when the problem was already sorted. It passed 4 days until the issue was resolved and ONLY BECAUSE I CALLED YOU, NOT BECAUSE YOU CONTACTED ME.
Very disappointed with the service, I do not not for what I am paying a monthly fee. Definitely, I regret every day to have chosen Verisure, absolutely terrible.Alarm system
After about 6 weeks we are still waiting for damage to our property to be repaired. Customer service is non existent. Wouldn't recommend this company to anyone.
Alarm
Very disappointed with Verisure.
Told when we purchased that because we’d bought the kit outright, we could cancel our monitoring at any point - we wouldn’t be tied into a contract. These guys lie to get a sale then follow up with a poor customer experience for good measure. I will certainly not recommend them to anyone. I can see some positive reviews on here, that’s all well and good. The mark of a credible and trustworthy organisation though, is how they deal with things when there’s a dispute, or things just go wrong. This is where they fall short in my opinion
AVOID AVOID AVOIDAlarm system
I have tried for weeks to get some cameras added on to my account this is proving impossible with this company. I have there alarm system and just wanted some extra cameras added a simple job you would think not for these. There customer service is extremely poor and they don’t care about there customers at all I’ve put my cancellation in ive only been with them 3-4 months and I’ve been trying for the last 2 months to get cameras ive lost all my trust in them and for the money they charge I’m going to go elsewhere with people who don’t lie and let you down constantly. It wouldn’t let me put a 1 star only 2Alarm system
the apartment was robbed, the door was broken, I have been trying to contact the company for 8 days, they say they will call back 24-48 hours, but no one calls, the door should be replaced at the expense of the company, but no one says anything, we have been living in a hole in the door, I don't understand what to do next, the company does not respond to my requests
Alarm system
Didn’t want to put any star rating but only had the option of two stars….?!??
I was mid sold completely,
And customer services just continuously apologising but no action…!! I was told at point of sale the up front payment was buying the equipment and it was an 18 month contract… actually the payment wasn’t for the equipment and I’m still not sure want that payment was for and the contact was for 36 month which I would of never knowingly signed.. spoke to several customer services representatives but they obviously are used to these sort of calls and sales tactics!!! Considering you can have systems monitored with similar and better equipment for half the cost… PLEASE CHECK AND DOUBLE CHECK BEFORE ENTERING INTO A CONTRACT WITH THIS COMPANY…Verisure alarm system
Ordered about 2 yrs and been gd service until end of last year when I wanted to cancel I phoned to cancel got told I had to email I which I did then I was bombarded with calls to stay I told them no I’m leaving was told ok finishes June 2021 three month notice now I been told it not cancelled cause they couldn’t get hold of me even though I spoke to a staff member it’s ruined any chance of me using them again in another property after sales are really rubbish
Verisure home security system
The brief pros: really easy to order, fast installation, cheap.
Once you have the system you realize how extraordinarily awful their customer service is.
Have a problem you need solving? Their call centre workers don't know anything and need to refer you to another department, that never calls back and if they do they have no idea what your issue is - since Verisure's internal communication is clearly awful.
Ask to deactivate an alarm while you're doing building works? They'll say they will, then call you every day for 3 months to say your alarm is malfunctioning. Each time they promise to deactivate it, then call you again the next day - since their workers never do anything they promise.
Try to cancel your account? They won't give you a final invoice to settle up, and will try to stall you, and even send you more invoices past your cancel date.
The best part. During the pandemic these clowns wouldn't pick up the phone at night or on weekends. Your house could literally be getting burgled and not possible to get anyone easily. As long as criminals don't go after your house on nights or weekends I guess you're okay!
Do not buy Verisure. You will regret it terribly.300
i would touch this company again - scam scam scam -
worse customer service ever!Verisure Alarms
I am using Verisure Alarms for 3 years. Service been great end of day no kne is perfect.
Every time Alarm triggered, they called and said ,they have checked the property, they know if someone is in property or not as have I age verification and audio verification.
Happy to recommend to more customers as I recommended many of my family members to verisure.
I seen reviews on trustpilot and I think Verisure checking and replying to reviews there, not here.04/04/2020
Negative,
All is good in general. The alarm goes off.. they ring and is monitored.
If the alarm goes off and you miss a call... well.... how do you contact them to find out whats going on? The app is terrible so the chat keeps diconnecting and cant get thru on phone. Over an hour i was at work trying to contact using the 2 methods. so i had to ring a neighbour to find out if all was ok........ whats the point in a monitored alarm system if you cant actually contact them if the alarm is going off.
The app is terrible and dosnt even notify you if there is a trigger,
Would Half reccoment.... only if you can be 100% sure to answer your phone. ... Im not sure if everyone can say that as i was in the bathroom when my call came thru that i missed.
Terrible and overpriced for the shocking app that comes with it.Smart alarm fulls set
This is the worst company imaginable it has terrible customer service and the policies that don't make any sense.I have been trying to cancel for OVER 3 MONTHS Now! Absolutely no joyWhen you call them their team can only raise a case to the 'customer care' team. Why they are named this is anyone's gues because the level of service they give, very clearly shows an incredible lack of care.They do not provide call back within the given SLA 2-3 working days. They don't cal back within the times provided (I work and cannot answer them phone during work hours), they don't work weekends, they do t take inbound customer calls. And the chance you get to speak to them they are incredibly rude and blunt! What care do they have for customers.?!Due to the incredibly poor customer service I have cancelled the direct debit as I refuse to pay for a seriously poor customer experience and a service that is not being used!The billing team Is incredibly quick to chase up for money! But when asking about the cancelling and unistallling of the equipment (which they charge £70) they have no clue and have to 'raise a case with the customer care team'. That's another 2-3 days for the call back.... Which if they manage to call back within this SLA they do it not within the times requested... The call is missed and I have to ca back! This is a vicious never ending circle.As the direct debit is cancelled they have send a threatening letter saying the 'debt' will be sold to a debt collection agency only after 2 months of non payments! Who does this! Most company will sell the debt to debt collection agencies after 6 months of arrears!I have rang them up today and have been assured by an agent this will not happen and it is their policy that after 6 months of arrears the debt can be sold. But after the terrible customer service I do not believe them.Today is the last day of the 3 month cancellation... Nobody has contacted me to book an engineer.... Rang them... You'd never guess! They have to raise a case with the customer care team!THIS NIGHT MARE IS NEVERENDING! But let this be a warning to everyone!DO NOT BUY THIS SERVICE! YOU WILL REGRET IT! IT IS AN OVERLY PRICED SERVICE WITH A TERIBLY BUILT CUSTOMER SERVICE TEAM.
About Verisure Smart Alarms
Verisure Smart Alarms are one of the leadinghome alarm systems in the UK and the whole of Europe. The fact that they cater to over 3 million customers on the continent is a testament to this. Verisure produces alarm services that you can install in your home or office. The increasing rate of criminal activities all around the world and in Europe has made it imperative to invest as much as possible in security to avoid scenarios where you are attacked or robbed in your home or office. This is where Verisure security systems come in as their services could go a long way to protect you by alerting you and security agencies to any attempt to burgle into your home while you are not at home or while you are inside the house.
What do you want to know about Verisure?
The history of Verisure could be traced back to more than 30 years ago when Securitas Direct was established. Verisure alarm systems currently employ over 16,000 people and operate in 15 different countries in Europe with plans to continue to spread. The 16 countries include the United Kingdom, Peru, Chile, Brazil, Italy, Portugal, France, Netherlands, Belgium, Denmark, Germany, Finland, Norway, Sweden and Spain. Their history has featured significant successes in the protection of homes and small businesses since 1989. By 1995, they started to spread to other European countries and by 2007, they started catering to more than 1 million clients in different parts of the world. By 2008, Securitas Direct named Verisure to be the name of its branch that caters to consumers. In 2008, Verisure ventured into South America with the establishment of their first branch outside Europe in Chile. In 2011, Verisure was acquired by Hellman & Friedman and Bain Capital. By 2015, they were catering to 1.8 million customers, which earned them a leadership position in the alarm sector of Europe. In the same 2015, Hellman & Friedman purchased the shares of Bain Capital in Verisure, thus, making Hellman & Friedman the major shareholder of Verisure Smart Alarms. In 2016, their customer base great to 2 million further strengthening their place as leaders in the alarm sector of Europe. In 2018, the researches at Verisure led to the development of ZeroVision Alarm. This alarm is reputed to be the only alarm currently available that can stop a burglary. As opposed to making them feel relaxed, these successes and achievements only continue to spur them to do more to satisfy the needs of their customer through continuous technological development and innovation.
Verisure burglar alarm systems products and how much does it cost?
The products of Verisure burglar alarm systems are divided into 2 major types: the home alarm systems and the business alarm systems. Thus, you can easily have your home, your office, your factory and/or your warehouse protected by their products among others. Their alarm control panel, PIR motion sensor, smart key reader, door & window alarms, perimeter security systems and panic alarms come in handy to achieve this. The door and window alarms, when activated, automatically alert you when anybody tries to access your house from your window or door. The PIR motion sensor also informs you of any movement around the vicinity it is installed. The smart key reader and perimeter security systems make sure only those authorized can access your premises.
Verisure Business Alarm Systems:
The Verisure Business Alarm Systems helps to protect your business premises from burglars and even your staffs through their Verisure alarms for commerce, Verisure alarms for offices, Verisure alarms for warehouses, Verisure alarms for shops and Verisure alarms for business. The reputation of Verisure and the successes of their products easily serves as a deterrent to discourage burglars and dishonest staffs from stealing or carrying out other activities that could harm your firm within your establishment. Just putting up a warning that your business premises is secured by Verisure is enough to deter criminals. However, the effectiveness of Verisure Business Alarm Systems goes beyond that. Their business alarm systems provide you with images, videos and sounds of what is going on in your company. Thus, you can easily know when your staffs enter the business premises and when they leave. The voices and images also help you to know what is going on at your office through the Verisure Mobile App. When you notice something fishy, you could easily use the SOS button to inform security personnel who will be sure to act swiftly to check out the situation. You could also control who can access and not access the business premises at a particular time by activating and deactivating smart alarm keys or particular doors.
Verisure Home Alarm Systems
: With over 3 million customers, including big corporations and organizations, you can be sure that you will be getting more than adequate security should you decide to use Verisure alarms for Sheds, Verisure Alarms for Detached Houses, Verisure Alarms for Garages, Verisure Alarms for Apartments, Verisure Alarms for Villas and Verisure Alarm for Flats. How to use a Verisure alarm? You might have some other questions such as how to set Verisure alarm, who are Verisure and how to activate Verisure alarm. Verisure is an intruder alarm company reputed to be the best home alarm systems UK. Their services are available in all of Europe, parts of South America and expanding to other parts of the world. They offer home security and business security with their intruder alarm systems. Verisure reviews have also been very positive due to the quality and effectiveness of Verisure UK business and home security systems. Setting up a Verisure alarm is usually carried out by their professional staffs after you have reached a deal with them. Activating the alarm after it has been set up is as easy as opening the app and clicking buttons.
Verisure alarm services
Verisure services offered by the alarm company include:
? A fire alarm that alerts you of a prospective fire incident in your home or office upon detecting smoke.
? Access control alarm to ensure only authorized people go in and out of your home or business premises.
? Exterior security to protect your home and office when you are within or outside the premises.
? Web-based control with the Verisure App that allows you to control your alarm as well as call for help when the need arises.
? Verisure Guarantee that your monthly fee covers every expense including repairs and replacement of parts so that you do not have to be scared of sudden charges.
? Guard response that automatically dispatches guards to your house when they suspect your premises is being broken into.
? 24-Hour Alarm Receiving Centre that will immediately react to an alarm that is triggered by Verisure products installed in your house or office.
Benefits of having an alarm system (business and private)
With Verisure alarm system for your business and private premises, you do not have to bother much about thieves as they would most often be caught or chased away before they can carry out their intentions. In very rare cases where they can, the information from the Verisure security system will be enough to find them within the shortest time and recover everything they took.
Verisure Alarm system prices
The products and services of Verisure Intruder Alarm system are very affordable. Furthermore, they regularly provider offers for their customers that could include as much as 50 per cent discount. You can request a quote from their website today.
How to receive a quote from Verisure Alarm systems
To receive a quote from Verisure, all you have to do is visit their website, and click on the Ask for a Quote button on their website. You will be expected to fill in some details such as if you want to protect a home or business as well as the type of security you want and you will get a quote almost instantly.
Share and read your reviews about Verisure Alarm systems here
You can visit the Verisure website today or contact them for their Alarm systems. Before doing so, you can read honest Verisure reviews about Verisure Alarm Systems here. If you have patronized them or are about to patronize them, we implore you to come back to drop a review here after visiting them so others can know your experience with them.
Details
Contact Information
Quorum Business Park, The Neon Building - Q10 Benton Ln
NE12 8BU Newcastle upon Tyne
United Kingdom
📧 customersupport@verisure.co.uk
Categories Verisure Smart Alarms
Services | House & Garden Reviews & Experiences | Software Solutions Reviews & Experiences
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Last update: February 2026
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Review with most votes
Home Alarm Kit
I was burgled recently and wanted an alarm to feel safe again. In less than 24h I had the Verisure kit installed and it is brilliant. There is now no fixed term contract and you... Read onBy: Pep Halep