Verisure Smart Alarms Reviews

: 68
41% Would buy here again

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DAVID WAKE
Well if you are prepared to put up with annual price increases - I have had no problems with the system and it working. However if you find you can't afford it or need it anymore then beware! I neg...Read on
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Anthony
My parents have absolutely no internet issues, I've run checks online and with their internet provider who both tell me that they have 500mbps+ on both download and upload speed. Despite this, my f...Read on
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Mick
Do not ever ever use this service, rlly it's a trap. My mum purchased the Moonshot system after being burgled a few months back. Now the alarm keeps going off which sends her into a panic that some...Read on
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Sam
Do not buy!! My neighbour subscribed to the moonshot package just before he went abroad. Since he’s been on holiday his alarm has gone off several times both in the daytime and at night. I don’t ...Read on
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Mitesh
Absolutely PISS POOR - I initially signed up for 3 years the went onto a rolling contract to be told over the phone I could cancel with 30 days notice. No new contract was ever sent out to me, and...Read on

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    Verisure Alarm system

    Well if you are prepared to put up with annual price increases - I have had no problems with the system and it working. However if you find you can't afford it or need it anymore then beware! I negotiated a two month price rebate then that stopped and I had to cancel. Three months notice needed at full price and then the cost of "deinstalling" the sytstem which "might vary" Rip off. Cannot recommend


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    Moonshot wifi issues

    My parents have absolutely no internet issues, I've run checks online and with their internet provider who both tell me that they have 500mbps+ on both download and upload speed. Despite this, my family keep encountering wifi connectivity issues with the system?? I fail to understand how the system can fail to connect despite the wifi signal being very strong???


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    Verisure

    Do not ever ever use this service, rlly it's a trap. My mum purchased the Moonshot system after being burgled a few months back. Now the alarm keeps going off which sends her into a panic that someone is trying to burgle her again but really there is NOTHING going on. She doesn’t feel safe without a system, especially after she paid for it.


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    Verisure alarm system


    Do not buy!! My neighbour subscribed to the moonshot package just before he went abroad. Since he’s been on holiday his alarm has gone off several times both in the daytime and at night. I don’t know if the alarm is faulty or if it is just super sensitive, but either way it has ruined what was a very quiet road.

    I've been searching online all day to get some answers as I've also been having problems with my sensors being easily triggered, found out I also have the moonshot sensors. Has anything worked for you??


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    Alarm System

    Absolutely PISS POOR - I initially signed up for 3 years the went onto a rolling contract to be told over the phone I could cancel with 30 days notice. No new contract was ever sent out to me, and my fault for not chasing. Now being told 3 months notice period and they will come to take the equipment back.

    NEVER EVER BUY FROM THESE SCUM BAGS AGAIN EVEN IF THEY HAVE GOOD REVIEWS.


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    Alarm system

    One more time, a very disappointed service and no reply to written complaint even if they say it would be responded in 24h.

    On the 24th of June I left my home at 3pm to go on holiday abroad and my husband disconnected by mistake the socket where the panel control is connected. This caused the alarm to go off after some hours when the battery of the panel run out.

    When I go on holidays, my neighbor next door goes twice a day to my house to feed my cat, and the next day, on the 25th, she texted me saying that the alarm was not working when she entered and she could not connect it after leaving. I tried to have a look in the app but we were not able to do anything.

    After a few days with my alarm disconnected at home I contacted Verisure by phone and you told me straight away that the problem was the power supply, so I called back my neighbour and told her to switch on the socket where the panel is plugged and the alarm worked again. That happened on the 27th, that means 4 days WITH NO ALARM DESPITE OF BEING PAYING A MONTHLY FEE FOR YOU TO MONITOR THE STATE OF MY ALARM.

    I am extremely disappointed to YOU NOT CONTACTED MY ABOUT THIS POWER CUT. You sent me an email on the 1st of July for the power cut that happened on the 24th June, 7 days later and when the problem was already sorted. It passed 4 days until the issue was resolved and ONLY BECAUSE I CALLED YOU, NOT BECAUSE YOU CONTACTED ME.

    Very disappointed with the service, I do not not for what I am paying a monthly fee. Definitely, I regret every day to have chosen Verisure, absolutely terrible.


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    Alarm system

    After about 6 weeks we are still waiting for damage to our property to be repaired. Customer service is non existent. Wouldn't recommend this company to anyone.


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    Alarm

    Very disappointed with Verisure.
    Told when we purchased that because we’d bought the kit outright, we could cancel our monitoring at any point - we wouldn’t be tied into a contract. These guys lie to get a sale then follow up with a poor customer experience for good measure. I will certainly not recommend them to anyone. I can see some positive reviews on here, that’s all well and good. The mark of a credible and trustworthy organisation though, is how they deal with things when there’s a dispute, or things just go wrong. This is where they fall short in my opinion
    AVOID AVOID AVOID


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    Alarm system


    I have tried for weeks to get some cameras added on to my account this is proving impossible with this company. I have there alarm system and just wanted some extra cameras added a simple job you would think not for these. There customer service is extremely poor and they don’t care about there customers at all I’ve put my cancellation in ive only been with them 3-4 months and I’ve been trying for the last 2 months to get cameras ive lost all my trust in them and for the money they charge I’m going to go elsewhere with people who don’t lie and let you down constantly. It wouldn’t let me put a 1 star only 2


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    Alarm system

    the apartment was robbed, the door was broken, I have been trying to contact the company for 8 days, they say they will call back 24-48 hours, but no one calls, the door should be replaced at the expense of the company, but no one says anything, we have been living in a hole in the door, I don't understand what to do next, the company does not respond to my requests


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