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alarm system and camera
AWFUL experience with Verisure. Biggest regret is deciding to go with their security system. Wait until you try to cancel - be prepared for endless stress, Verisure make it almost impossible to cancel. Customer service is an absolute joke - SCAMMERS who want your money. They try to charge you after you cancel too. Lies lies all lies, don't fall into their trap! You are better off securing your property independently!
Anyone who needs advice on how to get rid of them ... further info on my experience, please get it touch, get in touch! Willing to help anyone out, AWFUL company and should not be operating at all.Home Security
Was informed that there was an offer of no installation charge and you paid for the cameras instead and they are yours. This was a sales lie and after 6 months we asked to go to the un-monitored system as per the sales person to be told we still had to pay a monthly fee. On installation they leave a mess blue dye all over my hall way the packaging a bits everywhere. They don't care, they don't listen to instructions on where you would like certain things. They also ask you to sign to say it has been installed you can't leave notes and they copy your signature across to there T...C's.
I have been asking for a copy of my contract since Novemeber and i recieved it last week to find that my partners signature was copied over and not a separtate signature each time.
They never come and service.
I have been trying to get the equipment removed from my property since November 2022 and it is still there. i have written about 15 emails of complaint and still no resolve. 5 Cancelled call outs to remove the equipment. Cancelled on there end due to unforeseen circumstance and are still chasing us for money.
Please avoid at all costs. They have no care for there customers and will leave you stressed, depressed and frustrated.Did you manage to get this resolved? If not, please reach out - I'm willing to help based on my experience with them!
Hotel California
You may wonder about the title of this review. There is a line in The Beachboys song Hotel California that goes, "You can check in but you can never leave" and that accurately describes Verisure's attitude to its customers
When I subscribed to Verisure six years ago their equipment seemed top of the range. However, today, they have been overtaken by more sophisticated, cheaper and user friendly technology.
Three months ago I decided to cancel my out-of-contact account and contacted Verisure by phone and email to confirm my decision and to tell them that their kit was sitting in a box for them to collect. Since then I have been subjected to a blizzard of ... phone calls from Verisure that haven't addressed the issue of cancelling my account and sending me round and round their departments until I gave up.
I cancelled my direct debit and reluctantly sent them a cheque three months for the outstanding balance on my account. Since then - nothing from them.
So we are at a stalemate. I won't pay them further for their equipment sitting in a box awaiting collection and they won't cancel my account.
What an appalling way to run a company.Smart Home Alarm System with Verisure
My experience with Verisure has not been plain sailing. The alarm system is hi tech and all that and worked well when I had it installed in my house for over a year. But what I disliked was the monthly maintenance fees that rose after two months of having the alarm installed and the problems I experienced when I requested I wanted to cancel the DD'S due to my circumstances changing.
They advised I would have to either wait until the anniversary of having it installed to cancel it and when I do the products would be mines, but the goal post changed again when I rang up on the anniversary and was told I had to give Verisure 3 months notice during which time they would arrange a un- installation of the equipment which occurred and on top of that a final bill. How bad is that.
I feel cheated, lied to and give false information and I would not recommend your services to anyone because it's misleading.Security Alarms
Absolutely disgusting customer service!
I tried to cancel my account with this company for over 3 months with no support or help from their team. The team were completely unequipped to deal with my problem, constantly contacted numbers which they had been told were not available. I was passed back and forth between agents and managers constantly over the 3 months with only one person (Lorraine) providing any ounce of kindness for my circumstances. In my last phone call I was patronised, laughed at and taunted by a customer service member who refused to offer me his name or put me through to his manager and then subsequently hung up on me.
Verisure should be ashamed of themselves for the way they have treated myself and members of my family in our current circumstances. What was already an incredibly stressful period in our lives was made worse by their lack of support and complete lack of respect.
They have consistently refused to cancel the contract despite me waiting their 3 month cancellation period. I will now be cancelling the direct debit. I have made countless phone calls in what has been the most difficult period of my life to try and do the right thing and cancel within the terms of the contract. I would never recommend this company to anyone and will warn people in the future to stay away from them.Jess
I've just seen your post about Verisure on britainreview.com. It mirrors my current experience of this awful company and you might like to have a look at it. It was posted 3 or 4 days ago. I don't monitor this email address constantly but would be happy to keep you updated on events!Alarm System
Not happy about alarm system, camera and door bell don't work, we had a lot of people trying to sort out but unsuccessfully, I have canceled service, cancelation time takes 4 month and they anyway charging money all this time, really disappointing.
Verisure
Had ongoing wifi issues ever since the system was installed. One minute the wifi will connect to the system, next minute it will randomly disconnect. Don't understand why considering the wifi is able to connect to the smart tv, phone, ipad and work fine. Feel ripped off.
Verisure home alarm
Don't understand how an alarm system can fail to work? My parents place was broken into last week even though the alarm was on, turns out the system's motion sensors didn't even detect that the window was broken into. Right before Christmas as well. What a joke
Alarm system
I never write reviews but I felt the urge to share how ... awful the system is especially with people trying to save money at this time of the year. The system's sensors are not only easily activated ie: will be triggered by literally nothing but the noise of the system is really deafening. I understand the alarm needs to be loud, but its insanely loud. Had a few false alarms now and the neighbors are always complaining. Stay away
Verisure alarm
I grew up with home alarms all my life and i am so disappointed by the moonshot system which my housemates decided to set up in the house. My flatmates and I all tend to tend to travel a lot and we have had to deal with 2 false alarms in the last week, apparently the sensors were triggered by something but literally nothing triggered them, its insane we have cameras also
Verisure alarm
I am shocked there are so many positive reviews?!! I am a lodger and I live with a woman who works as a dog trainer and often has dogs stay overnight when their owners are away. She was recommended the alarm by clients who said the system was super pet friendly. If only they were right, we have experienced countless false alarms with the moonshot system waking all of us up and leaving our neighbors super ... with us. The shock sensors are not very useful at all, do not recommend
Verisure alarm
My parents got the moonshot shock sensors on their windows installed a while back. Last week they got burgled while out and the guy literally broke into a window that had the shock sensors installed but guess what?? The sensors did nothing, they didn't even realize that the glass had been broken into which in turn meant that no one called to alert my parents. Really let down with the product
Verisure Alarm system
Well if you are prepared to put up with annual price increases - I have had no problems with the system and it working. However if you find you can't afford it or need it anymore then beware! I negotiated a two month price rebate then that stopped and I had to cancel. Three months notice needed at full price and then the cost of "deinstalling" the sytstem which "might vary" Rip off. Cannot recommend
Moonshot wifi issues
My parents have absolutely no internet issues, I've run checks online and with their internet provider who both tell me that they have 500mbps+ on both download and upload speed. Despite this, my family keep encountering wifi connectivity issues with the system?? I fail to understand how the system can fail to connect despite the wifi signal being very strong???
Verisure
Do not ever ever use this service, rlly it's a trap. My mum purchased the Moonshot system after being burgled a few months back. Now the alarm keeps going off which sends her into a panic that someone is trying to burgle her again but really there is NOTHING going on. She doesn’t feel safe without a system, especially after she paid for it.
Verisure alarm system
Do not buy!! My neighbour subscribed to the moonshot package just before he went abroad. Since he’s been on holiday his alarm has gone off several times both in the daytime and at night. I don’t know if the alarm is faulty or if it is just super sensitive, but either way it has ruined what was a very quiet road.I've been searching online all day to get some answers as I've also been having problems with my sensors being easily triggered, found out I also have the moonshot sensors. Has anything worked for you??
Alarm System
Absolutely PISS POOR - I initially signed up for 3 years the went onto a rolling contract to be told over the phone I could cancel with 30 days notice. No new contract was ever sent out to me, and my fault for not chasing. Now being told 3 months notice period and they will come to take the equipment back.
NEVER EVER BUY FROM THESE SCUM BAGS AGAIN EVEN IF THEY HAVE GOOD REVIEWS.Alarm system
One more time, a very disappointed service and no reply to written complaint even if they say it would be responded in 24h.
On the 24th of June I left my home at 3pm to go on holiday abroad and my husband disconnected by mistake the socket where the panel control is connected. This caused the alarm to go off after some hours when the battery of the panel run out.
When I go on holidays, my neighbor next door goes twice a day to my house to feed my cat, and the next day, on the 25th, she texted me saying that the alarm was not working when she entered and she could not connect it after leaving. I tried to have a look in the app but we were not able to do anything.
After a few days with my alarm disconnected at home I contacted Verisure by phone and you told me straight away that the problem was the power supply, so I called back my neighbour and told her to switch on the socket where the panel is plugged and the alarm worked again. That happened on the 27th, that means 4 days WITH NO ALARM DESPITE OF BEING PAYING A MONTHLY FEE FOR YOU TO MONITOR THE STATE OF MY ALARM.
I am extremely disappointed to YOU NOT CONTACTED MY ABOUT THIS POWER CUT. You sent me an email on the 1st of July for the power cut that happened on the 24th June, 7 days later and when the problem was already sorted. It passed 4 days until the issue was resolved and ONLY BECAUSE I CALLED YOU, NOT BECAUSE YOU CONTACTED ME.
Very disappointed with the service, I do not not for what I am paying a monthly fee. Definitely, I regret every day to have chosen Verisure, absolutely terrible.Alarm system
After about 6 weeks we are still waiting for damage to our property to be repaired. Customer service is non existent. Wouldn't recommend this company to anyone.
Alarm
Very disappointed with Verisure.
Told when we purchased that because we’d bought the kit outright, we could cancel our monitoring at any point - we wouldn’t be tied into a contract. These guys lie to get a sale then follow up with a poor customer experience for good measure. I will certainly not recommend them to anyone. I can see some positive reviews on here, that’s all well and good. The mark of a credible and trustworthy organisation though, is how they deal with things when there’s a dispute, or things just go wrong. This is where they fall short in my opinion
AVOID AVOID AVOID
About Verisure Smart Alarms
Verisure Smart Alarms are one of the leadinghome alarm systems in the UK and the whole of Europe. The fact that they cater to over 3 million customers on the continent is a testament to this. Verisure produces alarm services that you can install in your home or office. The increasing rate of criminal activities all around the world and in Europe has made it imperative to invest as much as possible in security to avoid scenarios where you are attacked or robbed in your home or office. This is where Verisure security systems come in as their services could go a long way to protect you by alerting you and security agencies to any attempt to burgle into your home while you are not at home or while you are inside the house.
What do you want to know about Verisure?
The history of Verisure could be traced back to more than 30 years ago when Securitas Direct was established. Verisure alarm systems currently employ over 16,000 people and operate in 15 different countries in Europe with plans to continue to spread. The 16 countries include the United Kingdom, Peru, Chile, Brazil, Italy, Portugal, France, Netherlands, Belgium, Denmark, Germany, Finland, Norway, Sweden and Spain. Their history has featured significant successes in the protection of homes and small businesses since 1989. By 1995, they started to spread to other European countries and by 2007, they started catering to more than 1 million clients in different parts of the world. By 2008, Securitas Direct named Verisure to be the name of its branch that caters to consumers. In 2008, Verisure ventured into South America with the establishment of their first branch outside Europe in Chile. In 2011, Verisure was acquired by Hellman & Friedman and Bain Capital. By 2015, they were catering to 1.8 million customers, which earned them a leadership position in the alarm sector of Europe. In the same 2015, Hellman & Friedman purchased the shares of Bain Capital in Verisure, thus, making Hellman & Friedman the major shareholder of Verisure Smart Alarms. In 2016, their customer base great to 2 million further strengthening their place as leaders in the alarm sector of Europe. In 2018, the researches at Verisure led to the development of ZeroVision Alarm. This alarm is reputed to be the only alarm currently available that can stop a burglary. As opposed to making them feel relaxed, these successes and achievements only continue to spur them to do more to satisfy the needs of their customer through continuous technological development and innovation.
Verisure burglar alarm systems products and how much does it cost?
The products of Verisure burglar alarm systems are divided into 2 major types: the home alarm systems and the business alarm systems. Thus, you can easily have your home, your office, your factory and/or your warehouse protected by their products among others. Their alarm control panel, PIR motion sensor, smart key reader, door & window alarms, perimeter security systems and panic alarms come in handy to achieve this. The door and window alarms, when activated, automatically alert you when anybody tries to access your house from your window or door. The PIR motion sensor also informs you of any movement around the vicinity it is installed. The smart key reader and perimeter security systems make sure only those authorized can access your premises.
Verisure Business Alarm Systems:
The Verisure Business Alarm Systems helps to protect your business premises from burglars and even your staffs through their Verisure alarms for commerce, Verisure alarms for offices, Verisure alarms for warehouses, Verisure alarms for shops and Verisure alarms for business. The reputation of Verisure and the successes of their products easily serves as a deterrent to discourage burglars and dishonest staffs from stealing or carrying out other activities that could harm your firm within your establishment. Just putting up a warning that your business premises is secured by Verisure is enough to deter criminals. However, the effectiveness of Verisure Business Alarm Systems goes beyond that. Their business alarm systems provide you with images, videos and sounds of what is going on in your company. Thus, you can easily know when your staffs enter the business premises and when they leave. The voices and images also help you to know what is going on at your office through the Verisure Mobile App. When you notice something fishy, you could easily use the SOS button to inform security personnel who will be sure to act swiftly to check out the situation. You could also control who can access and not access the business premises at a particular time by activating and deactivating smart alarm keys or particular doors.
Verisure Home Alarm Systems
: With over 3 million customers, including big corporations and organizations, you can be sure that you will be getting more than adequate security should you decide to use Verisure alarms for Sheds, Verisure Alarms for Detached Houses, Verisure Alarms for Garages, Verisure Alarms for Apartments, Verisure Alarms for Villas and Verisure Alarm for Flats. How to use a Verisure alarm? You might have some other questions such as how to set Verisure alarm, who are Verisure and how to activate Verisure alarm. Verisure is an intruder alarm company reputed to be the best home alarm systems UK. Their services are available in all of Europe, parts of South America and expanding to other parts of the world. They offer home security and business security with their intruder alarm systems. Verisure reviews have also been very positive due to the quality and effectiveness of Verisure UK business and home security systems. Setting up a Verisure alarm is usually carried out by their professional staffs after you have reached a deal with them. Activating the alarm after it has been set up is as easy as opening the app and clicking buttons.
Verisure alarm services
Verisure services offered by the alarm company include:
? A fire alarm that alerts you of a prospective fire incident in your home or office upon detecting smoke.
? Access control alarm to ensure only authorized people go in and out of your home or business premises.
? Exterior security to protect your home and office when you are within or outside the premises.
? Web-based control with the Verisure App that allows you to control your alarm as well as call for help when the need arises.
? Verisure Guarantee that your monthly fee covers every expense including repairs and replacement of parts so that you do not have to be scared of sudden charges.
? Guard response that automatically dispatches guards to your house when they suspect your premises is being broken into.
? 24-Hour Alarm Receiving Centre that will immediately react to an alarm that is triggered by Verisure products installed in your house or office.
Benefits of having an alarm system (business and private)
With Verisure alarm system for your business and private premises, you do not have to bother much about thieves as they would most often be caught or chased away before they can carry out their intentions. In very rare cases where they can, the information from the Verisure security system will be enough to find them within the shortest time and recover everything they took.
Verisure Alarm system prices
The products and services of Verisure Intruder Alarm system are very affordable. Furthermore, they regularly provider offers for their customers that could include as much as 50 per cent discount. You can request a quote from their website today.
How to receive a quote from Verisure Alarm systems
To receive a quote from Verisure, all you have to do is visit their website, and click on the Ask for a Quote button on their website. You will be expected to fill in some details such as if you want to protect a home or business as well as the type of security you want and you will get a quote almost instantly.
Share and read your reviews about Verisure Alarm systems here
You can visit the Verisure website today or contact them for their Alarm systems. Before doing so, you can read honest Verisure reviews about Verisure Alarm Systems here. If you have patronized them or are about to patronize them, we implore you to come back to drop a review here after visiting them so others can know your experience with them.
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Contact Information
Quorum Business Park, The Neon Building - Q10 Benton Ln
NE12 8BU Newcastle upon Tyne
United Kingdom
📧 customersupport@verisure.co.uk
Categories Verisure Smart Alarms
Services | House & Garden Reviews & Experiences | Software Solutions Reviews & Experiences
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Seite online seit: 7 January 2019
Letzte aktualisierung: 29 November 2024
Review with most votes
Home Alarm Kit
I was burgled recently and wanted an alarm to feel safe again. In less than 24h I had the Verisure kit installed and it is brilliant. There is now no fixed term contract and you... Read onBy: Pep Halep