loveholidays61 reviews
This score is based on 61 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.7 day package holiday to Dubrovnik, Croatia
Just booked a week's holiday to Croatia with a Love Holidays travel consultant named Georgina. The booking was easy and straight forward. Georgina was very helpful, informative and extremely professional. In fact she went above and beyond with her information about bedrooms and weather in particular. I received all travel documents etc within minutes of booking. I highly recommend this travel company and would not hesitate to book with them again.
Simply the worst
Awful experience and poor customer service. You pay for a service and you need to keep chasing them. Some of the times that I call them I was on the phone waiting for 1 hour.
Extremely rude customer service representatives and one of them is definitely Miss Nicki.
I will definitely not recommend this company to my family and friends.
Simply the worst!!!Hawaiian trip
Booked a flight to Hawaii’s before the pandemic and obviously it was cancelled. Haven’t been able to get over $1,000 back from the airline because they have requested that loveholidays call them to initiate the process. Loveholidays refuses to do so citing “it’s not our policy to do so.” Have spoken to numerous individuals but they reside to call me or the airline. It’s been a complete disaster working with them. First and last time I’ll book with them.
Holiday to Barbados
May I satrt with saying this was our second holiday booked through Love Holidays, the 1st went very smoothly and we were extremely happy. The 2nd which was to Barbados was booked in January, well before Covid-19 took over the world, we paid our deposit followed by monthly installments. When it came to deciding whether to go or not in these troubled times I looked on thier website for information, it said that they would contact me 10 prioer to travel with an option to travel or not, this they did and we said that we would like to cancel for a full refund, they replied saying we would get a full refung minus our flights which we would get if and once the airline had refunded them, we have now received both refunds well within the timescales that they said and only 17 days after our original departure date. Well done Love Holidays we will have no hesitation in booking with you in the future
i am so angry at love holidays , they canceled my holiday in January and I still have not got my refund they gave me a fake transaction code what I gave to my bank as they stated they had refunded me and the bank told me that is no way a transaction code , I screen shotted the messages but refund was meant to have been sent in march ? still nothing and my bank still have not had any payment , so still waiting what a joke do not use these !!
Hol booked in June 2020 to fly Sept 2020, cancelled due to COVID, still waiting for flights refund, in Dec2020, loveholidays entered into agreement with CMA, to refund all monies by 31 March 2021.
Still waiting....... Contacted CMA, it seems they can’t enforce it, or deal with individual cases, waste of time by government beaurocrats.MAKE YOU CHECK YOUR BOOKING STRAIGHT…
MAKE YOU CHECK YOUR BOOKING STRAIGHT AWAY AS LOVEHOLIDAY HAS Glitchy computer is a scam (asked about the surname of the second guest is exactly the same as the lead passenger? Yes! It turn out the surname of the second guest is THANKS ! Surname in your plane ticket booking a bigtime stressful and hassle ) That is purely and big time scam business, plus a single out using their own email is another scam business guest should be aware of. I will never tolerate and recommend this scambug Loveholiday
BEWARE GO STRAIGHT TO AIRLINE BOOKINGall inclusive to feurtuventura
i cancelled as i had no internet so could not get in touch they offered me another hotel in a different location i didnot want i understand i should have spoken to them first but i panicked as i was feeling sick going away at this time -booked and paid for holiday in january- now no one will answer my emails i will not be booking with them again always used them last few years last year brilliant when thomas cook went refund straight back
avoid this company they are scammers
MR
Have just returned from a package holiday booked through Love Holidays to Kos staying at the Kipriotis Maris Suites in Psalidi.
Although the company was very efficient leading up to the holiday and the hotel and transport were excellent we were very disappointed not to have seen or been contacted by any representative of the company once leaving kos airport at the start of our holiday and it is fortunate that the hotel staff were so efficient it almost felt we were just left to it so despite the current restrictions much improvement required in this area.this company is criminal
Holiday to benidorm
Absolute disgrace. Going on holiday in 2 days and no info. Still not heard anything from this disgraceful company. The thing is my hotel is closed. Cannot contact and am always 260 in live chat. It states on their site we contact you within a week of your holiday. Tip - dont book with these imbecoles.
What a disgusting experience. I would argue however, they are not imbeciles they are clever criminals!
Package to Portugal.
Never got full refund,company has resigned from ABTA.wonder why???
Holiday
Love Holidays: The Worst Travel Company Ever?
Initially booked a holiday to Berlin for August 2020, but this was finally cancelled by Love Holidays for no legitimate reason (i.e. no FCO restrictions on travelling to Germany due to Coronavirus, flights still flying and the hotel still open, etc.) four days before we were due to depart. Indeed, they sent an email stating that their decision was based on “travel advice from government bodies, including the Department of Foreign Affairs and Trade” – REALLY? We live in the UK and not the Republic of Ireland where the above noted Department of Foreign Affairs and Trade operate.
However, this was the final straw in a catalogue of incompetence’s from Love Holidays, their lack of communication and disgracefully bad customer service. Firstly, our original flights had been cancelled due to the airline withdrawing the flights, while unfortunate, Love Holidays did not attempt to re-book us on an alternative flight despite offering to do so, and never did respond to any further correspondence or requests to discuss or process this option. Finally, we booked and paid for alternative flights with another airline independently, before having to contact the taxi transfer company on our own to amend the times, due to Love Holidays again not responding to any e-mails, messages on My Holiday Booking page or being able to contact them on the telephone or via Live Chat.
While we have thankfully had our money refunded from Love Holidays, our holiday was cancelled for no apparent reason and we incurred additional expenses and had to cancel excursions, etc. However, the worst issue was the utter contempt and lack of customers service for us and other customers whom we have heard from on social media. Consequently, we will never book a trip with Love Holidays ever again and would recommend that people avoid this company at all costs. If possible, we would award this company ZERO STARS!!!Hoilday to Bologna
Booked a flight and hotel package to Italy.
Love holidays have now cancelled the package without a proper explanation. Easyjet had cancelled the flights to Bologna but we managed to find replacements and still want to go ahead.
Customer service is non existent and you cannot speak to anyone. DO NOT BUY FROM THIS COMPANYHoliday to Ras Al Khaimah
I have booked via Love holidays a number of times, when Thomas Cook went bust I was due to fly to Cuba, had a full refund within 3 weeks.
However my holiday to Dubai (Ras Al Khaimah) was cancelled due to Covid - actually Love Holidays had not contacted me by 2nd July and we were due to fly on 4th July, therefore I looked on the Dubai government website and found out that Dubai was closed for tourism until 7th July. I contacted Love holidays and was then issued a partial credit note, no flights included.
I thought I would contact Emirates regarding a flight refund, only to find that Love Holidays had changed my flight provider back in April to an airline called JTA - I have never heard of these and do not know who they are. I checked my confirmation only to find out that the flights that Love holidays changed to are non refundable.
I have messaged Love holidays numerous times via manage my booking, I have received a couple of emails telling me I have a new message only to log in and find that no messages from them are showing up, I have repeatedly asked that they contact me via phone or email, all to no avail. I have requested a full refund on numerous occasions, again no replies. I couldn't find anything on the manage my bookings to submit a complaint so I have finally submitted a complain via the messaging system - no response as yet. This is ridiculous now. I had always rated Love Holidays very highly but I will NEVER book another holiday with them.
Disgusting treatment of numerous people that have put their faith in this company.Italy Holiday
We arrived for a family holiday in Italy to find that Loveholidays had cancelled our booking, After being charged an admin fee for amending a cancelled flight ourselves (It was the same date, just an hours difference surely they need to pay me for doing their job) Its seems the admin fee was them sorting our transfer as luckily that arrived. On arriving we discovered the our booking had been cancelled. We sat on a bench in Rome for for over two hours panicking as the the phone queue was very long, and we literally may have had nowhere to stay, (you can imagine how stressful this is without children crying over being too hot, thirsty and thoroughly disappointed at this stage). Sooo relieved that they managed to get us a room, we failed to realise that we had not been placed in the upgraded room we paid for, which would have had more space and somewhere to keep our food and drinks cold, After wasting the majority of my holiday trying to get through to an agent on chat and via e-mail (as it was not an emergency) a fridge should have been included in our upgrade, but we resorted to using the sink and paper bin with shop bought ice to keep things cool as it was 40 degree heat!! My advice will be that if you can ever manage to get through to loveholidays, triple and quadruple check everything. I understand these are trying times, but customer service is ultimate. A lot of people arriving at the same resort through Loveholidays also had their bookings cancelled. Even have the decency to answer the multiple e-mails you have received, this may just stop people resorting to leaving bad reviews.
Holiday to corsica
Like many others my holiday to corsica hasn't happened my flights were cancelled and I've approached the airline for a refund I let love holidays know straight away I've emailed more than 19 times sat on live chat for days no reply about my refund is there another way to contact them as I'm appalled at the complete lack of communication
Have you heard from them ? did you get a contact number or e-mail?
Holiday to Florida
Used loveholidays numerous times. I find their pricing great and if any problems have occurred they have soon been sorted.
Eg, cancelled thomas cook flight and cancellation due covid.Holiday
Terrible customer service. Switching off all contact for refunds yet taking on new business like there's no tomorrow. Waiting for my refund for over 15 weeks. Why have they not been shut down?!
Package for Malta departing 02/05/2020
Having used them several times before I was happy booking with them early this year.
They are refusing to refund my cancelled flights for 10 months as that is the terms they have with the airline, and they say that are only an intermediary.We were due to fly to Florida on Thursday. LoveHolidays left it until the last minute to confirm that we couldn't go, which left me four days to try and rearrange the whole thing! They are uncontactable by phone or email and their webchat has been constantly busy for two whole days. We eventually asked for a full refund, but they have issued us a credit note that we don't want! This means we are without the means to independently rebook our hotel and flights. And we're still not even sure if we will get our flight money back, as they seem to be trying to tell us we have to do the legwork with TUI ourselves - even thought this was an ATOL-protected package. Disgusting service and would NOT recommend them.
Package Holiday
Appalling customer service.
Booked a holiday pre-COVID. Cancelled and offered a voucher. Declined voucher to request refund in line with legal rights under EU Regulation 261/2004. Communication only via impossible to reach message service. When finally reached unable to resolve anything and declined to discuss further when advised of passenger legal rights.
I do not recommend this company.LOV1866357u
Company waste of time
Booked a package for 3 people for May 7th had a separate receipt from Jet2 for the airline fare.
holiday cancelled by them .
Jet2 refunded the airline money very quickly
Have been 12 hours trying to contact Love Holidays Chat Line
its never available.
the Hotel booked happens to be a friend of mine and he has not received any payment from them
the whole company is unavailable
will never use them againHotel booking in Turkey
CROOKS! Very quick to take your money. Booking cancelled due to virus situation. No contact from these people whatsoever. Will never ever use again. I want my money back!!!
Incontactable by phone, email or live chat. Took final instalment even though holiday had already been cancelled. Will never use company again EVEN if it means no overseas holidays their customer care is that bad.
11 night all inclusive to Rhodes ZERO STARS FOR LOVE HOLIDAYS
DO NOT USE LOVE HOLIDAYS. I have never received customer service like it. Rude sarcastic unhelpful. They do everything in their power to not allow you to speak to an actual person. I tried to amend my booking to another hotel and kept receiving an email saying unavailable, although the sales team said that it was. After canceling they have taken the full amount and have still not refunded after much chasing.
About loveholidays
If you want to go on holiday, it is not easy to find the right holiday provider and/or travel agency to arrange your stay. So where can you go? One company that offers holidays is loveholidays. But what kind of holidays will this travel agency offer, exactly? Which destinations do they offer? What can you expect from their hotels? Will the hotel rooms and other facilities be clean and neat? At what locations will you find these hotels? Will it be easy to book a holiday at loveholidays‘ website? And how will loveholidays’ customer service respond if you ask for their help or advice? The best people to tell you these things are the travellers and holidaymakers that book a trip at loveholidays before. Take a look at their reviews to understand what loveholidays is all about. Their ratings, comments, experiences and opinions can help you to find out if loveholidays might be the best option for you and your travel companions.
What is loveholidays?
loveholidays is a travel agency that is passionate about travelling and aims to inspire people to travel. The travel agency was founded in 2012, but now they already claim to be one of the fastest-growing travel companies in the UK. Their aim is to provide you with “low-cost holidays that inspire you”. They also want this holiday to reflect what matters to you most. They offer both short and long holidays. Their popular destinations include Spain, Turkey, Canary Islands, Greek Islands and the Balearic Islands. Other European destinations are Malta, Cyprus, Bulgaria, Portugal, Greece and Italy. And they offer long-haul destinations such as Dubai, USA, Caribbean, Mexico, Cuba and Thailand. So they cater travellers that like to go on a package holiday, but also those that like to go on an exotic beach break in the Canaries or Cuba. They even have a range of all-inclusive holidays for holidaymakers that don’t want to worry about a thing and just sit back and relax while your meals and other facilities are well-arranged.
How to book with loveholidays?
You can book a holiday on their website, where you should follow the step-by-step booking journey. Just select a destination or hotel, your departure airport, departure date, number of nights and number of rooms and guests. loveholidays will show you some available option and you can book the one that you like best. After the payment is complete, your booking will be final. loveholidays also has a customer service to assist you whenever you need some help or assistance.
Complaints, Compliments and Tips for loveholidays
Have you ever booked a holiday via loveholidays? If you have done so, we would like to hear more about your experience with this online travel agency. How easy was it to book a hotel or stay via their website? Did they really offer you the best options? Could you easily find the holiday you were looking for? What was the holiday itself like? Did you like the hotel and location? And what did loveholidays’ customer service have to say when something did not go according to play? Were they able to solve the problem? Please write your own review and tell us what your opinion of loveholidays really is.
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Categories loveholidays
Holidays and Trips | Cheap Holidays Reviews & Experiences | Sun & All-inclusive Reviews & Experiences | Accommodation Reviews & Experiences
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Last update: January 2025
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Review with most votes
Easy
Its very easy to plan holidays where i can utilize my days in enjoying instead of knowing what i need to do and what to not. love holidays is really amazing and super easy for t... Read onBy: Neena