loveholidays - Overall Rating based on 62 reviews
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Rhodes package
We had so many issues with our hotel - and went with a package specifically so that this could be resolved if there were any problems. This really didn’t happen and I will never be using love holidays again. You’re honestly just a number and they have total disregard for you being on holiday and your time being precious.
Specific issues with the hotel:
- unreliable hot water in the room
- there was mould in the bath whirlpools
- the main larger pool area/bar is closed
- the larger pool is unclean, green with algae
- the smaller pool that is open is also ...,
- there is very little food options to meet dietary requirements, the salad is frozen. We have spoke to the chef, who was rude to us
- everything is tinned or frozen including salad and fruit
- the dining area is unclean and your are expected to drink from plastic children’s beakers
- there is limited staff, unable to get drinks as and when although it is "all inclusive".
- snack bar is closed, there are two flavours of dry cake left on the bar from breakfast this is uncovered and often had flys nearby
- the wifi is only available in reception and dining room and signal is poor
- there is what looks like blood smeared on our wardrobe
- there is some unknown grease stain on the bathroom wall
- the sunbeds are build from chip board and very unsturdy
- there is no hand soap available in any bathroom including the hotel room
- you are not allowed to keep glasses in to the bedroom, meaning no water in the night
- there are cats everywhere, while they’re cute they beg you for the food constantly (at least someone enjoys it)
We called on the beach twice and sent them photos
We tried our best to raise the issues with the manager of the hotel who was rude and refused to acknowledge anything wrong at all or discuss a refund (via love holidays) but she wouldnt even speak to us.
We called them again but We got no help from on the beach. following another night we moved ourselves as waiting for them would have ruined our holiday.
We advised them of this move. In total we paid 1200 for our holiday, which I recognise was (what we thought) a good deal - this was due to us booking in lock down. 820 of this was for the hotel. We have been refunded 400. This is less than half and we only stayed their 3 nights.
There was no matter of urgency to help us and no understanding that this was a holiday. We are both nurses and worked through the Covid. Only to be treated like cattle by this company.
I will be speaking to a financial ombudsman when I am home, as they promised a service and did not provide it. We were so horrified and to be refunded half for less that a quarter of our stay (3 out of 14 nights) is a joke.
I’m hoping we can resolve this further once we are home
I’ve tried to put 1 star the site isn’t workingI know you're fuming about your holiday, but this thread isn't for On The Beach holidays
i can understand that your angry , but this review is more about the hotel you picked ! rather than love holidays as a company
7 day package holiday to Dubrovnik, Croatia
Just booked a week's holiday to Croatia with a Love Holidays travel consultant named Georgina. The booking was easy and straight forward. Georgina was very helpful, informative and extremely professional. In fact she went above and beyond with her information about bedrooms and weather in particular. I received all travel documents etc within minutes of booking. I highly recommend this travel company and would not hesitate to book with them again.
Simply the worst
Awful experience and poor customer service. You pay for a service and you need to keep chasing them. Some of the times that I call them I was on the phone waiting for 1 hour.
Extremely rude customer service representatives and one of them is definitely Miss Nicki.
I will definitely not recommend this company to my family and friends.
Simply the worst!!!Hawaiian trip
Booked a flight to Hawaii’s before the pandemic and obviously it was cancelled. Haven’t been able to get over $1,000 back from the airline because they have requested that loveholidays call them to initiate the process. Loveholidays refuses to do so citing “it’s not our policy to do so.” Have spoken to numerous individuals but they reside to call me or the airline. It’s been a complete disaster working with them. First and last time I’ll book with them.
Holiday to Barbados
May I satrt with saying this was our second holiday booked through Love Holidays, the 1st went very smoothly and we were extremely happy. The 2nd which was to Barbados was booked in January, well before Covid-19 took over the world, we paid our deposit followed by monthly installments. When it came to deciding whether to go or not in these troubled times I looked on thier website for information, it said that they would contact me 10 prioer to travel with an option to travel or not, this they did and we said that we would like to cancel for a full refund, they replied saying we would get a full refung minus our flights which we would get if and once the airline had refunded them, we have now received both refunds well within the timescales that they said and only 17 days after our original departure date. Well done Love Holidays we will have no hesitation in booking with you in the future
i am so angry at love holidays , they canceled my holiday in January and I still have not got my refund they gave me a fake transaction code what I gave to my bank as they stated they had refunded me and the bank told me that is no way a transaction code , I screen shotted the messages but refund was meant to have been sent in march ? still nothing and my bank still have not had any payment , so still waiting what a joke do not use these !!
Hol booked in June 2020 to fly Sept 2020, cancelled due to COVID, still waiting for flights refund, in Dec2020, loveholidays entered into agreement with CMA, to refund all monies by 31 March 2021.
Still waiting....... Contacted CMA, it seems they can’t enforce it, or deal with individual cases, waste of time by government beaurocrats.MAKE YOU CHECK YOUR BOOKING STRAIGHT…
MAKE YOU CHECK YOUR BOOKING STRAIGHT AWAY AS LOVEHOLIDAY HAS Glitchy computer is a scam (asked about the surname of the second guest is exactly the same as the lead passenger? Yes! It turn out the surname of the second guest is THANKS ! Surname in your plane ticket booking a bigtime stressful and hassle ) That is purely and big time scam business, plus a single out using their own email is another scam business guest should be aware of. I will never tolerate and recommend this scambug Loveholiday
BEWARE GO STRAIGHT TO AIRLINE BOOKINGall inclusive to feurtuventura
i cancelled as i had no internet so could not get in touch they offered me another hotel in a different location i didnot want i understand i should have spoken to them first but i panicked as i was feeling sick going away at this time -booked and paid for holiday in january- now no one will answer my emails i will not be booking with them again always used them last few years last year brilliant when thomas cook went refund straight back
avoid this company they are scammers
MR
Have just returned from a package holiday booked through Love Holidays to Kos staying at the Kipriotis Maris Suites in Psalidi.
Although the company was very efficient leading up to the holiday and the hotel and transport were excellent we were very disappointed not to have seen or been contacted by any representative of the company once leaving kos airport at the start of our holiday and it is fortunate that the hotel staff were so efficient it almost felt we were just left to it so despite the current restrictions much improvement required in this area.this company is criminal
Holiday to benidorm
Absolute disgrace. Going on holiday in 2 days and no info. Still not heard anything from this disgraceful company. The thing is my hotel is closed. Cannot contact and am always 260 in live chat. It states on their site we contact you within a week of your holiday. Tip - dont book with these imbecoles.
What a disgusting experience. I would argue however, they are not imbeciles they are clever criminals!
Package to Portugal.
Never got full refund,company has resigned from ABTA.wonder why???
Holiday
Love Holidays: The Worst Travel Company Ever?
Initially booked a holiday to Berlin for August 2020, but this was finally cancelled by Love Holidays for no legitimate reason (i.e. no FCO restrictions on travelling to Germany due to Coronavirus, flights still flying and the hotel still open, etc.) four days before we were due to depart. Indeed, they sent an email stating that their decision was based on “travel advice from government bodies, including the Department of Foreign Affairs and Trade” – REALLY? We live in the UK and not the Republic of Ireland where the above noted Department of Foreign Affairs and Trade operate.
However, this was the final straw in a catalogue of incompetence’s from Love Holidays, their lack of communication and disgracefully bad customer service. Firstly, our original flights had been cancelled due to the airline withdrawing the flights, while unfortunate, Love Holidays did not attempt to re-book us on an alternative flight despite offering to do so, and never did respond to any further correspondence or requests to discuss or process this option. Finally, we booked and paid for alternative flights with another airline independently, before having to contact the taxi transfer company on our own to amend the times, due to Love Holidays again not responding to any e-mails, messages on My Holiday Booking page or being able to contact them on the telephone or via Live Chat.
While we have thankfully had our money refunded from Love Holidays, our holiday was cancelled for no apparent reason and we incurred additional expenses and had to cancel excursions, etc. However, the worst issue was the utter contempt and lack of customers service for us and other customers whom we have heard from on social media. Consequently, we will never book a trip with Love Holidays ever again and would recommend that people avoid this company at all costs. If possible, we would award this company ZERO STARS!!!Hoilday to Bologna
Booked a flight and hotel package to Italy.
Love holidays have now cancelled the package without a proper explanation. Easyjet had cancelled the flights to Bologna but we managed to find replacements and still want to go ahead.
Customer service is non existent and you cannot speak to anyone. DO NOT BUY FROM THIS COMPANYHoliday to Ras Al Khaimah
I have booked via Love holidays a number of times, when Thomas Cook went bust I was due to fly to Cuba, had a full refund within 3 weeks.
However my holiday to Dubai (Ras Al Khaimah) was cancelled due to Covid - actually Love Holidays had not contacted me by 2nd July and we were due to fly on 4th July, therefore I looked on the Dubai government website and found out that Dubai was closed for tourism until 7th July. I contacted Love holidays and was then issued a partial credit note, no flights included.
I thought I would contact Emirates regarding a flight refund, only to find that Love Holidays had changed my flight provider back in April to an airline called JTA - I have never heard of these and do not know who they are. I checked my confirmation only to find out that the flights that Love holidays changed to are non refundable.
I have messaged Love holidays numerous times via manage my booking, I have received a couple of emails telling me I have a new message only to log in and find that no messages from them are showing up, I have repeatedly asked that they contact me via phone or email, all to no avail. I have requested a full refund on numerous occasions, again no replies. I couldn't find anything on the manage my bookings to submit a complaint so I have finally submitted a complain via the messaging system - no response as yet. This is ridiculous now. I had always rated Love Holidays very highly but I will NEVER book another holiday with them.
Disgusting treatment of numerous people that have put their faith in this company.Italy Holiday
We arrived for a family holiday in Italy to find that Loveholidays had cancelled our booking, After being charged an admin fee for amending a cancelled flight ourselves (It was the same date, just an hours difference surely they need to pay me for doing their job) Its seems the admin fee was them sorting our transfer as luckily that arrived. On arriving we discovered the our booking had been cancelled. We sat on a bench in Rome for for over two hours panicking as the the phone queue was very long, and we literally may have had nowhere to stay, (you can imagine how stressful this is without children crying over being too hot, thirsty and thoroughly disappointed at this stage). Sooo relieved that they managed to get us a room, we failed to realise that we had not been placed in the upgraded room we paid for, which would have had more space and somewhere to keep our food and drinks cold, After wasting the majority of my holiday trying to get through to an agent on chat and via e-mail (as it was not an emergency) a fridge should have been included in our upgrade, but we resorted to using the sink and paper bin with shop bought ice to keep things cool as it was 40 degree heat!! My advice will be that if you can ever manage to get through to loveholidays, triple and quadruple check everything. I understand these are trying times, but customer service is ultimate. A lot of people arriving at the same resort through Loveholidays also had their bookings cancelled. Even have the decency to answer the multiple e-mails you have received, this may just stop people resorting to leaving bad reviews.
Holiday to corsica
Like many others my holiday to corsica hasn't happened my flights were cancelled and I've approached the airline for a refund I let love holidays know straight away I've emailed more than 19 times sat on live chat for days no reply about my refund is there another way to contact them as I'm appalled at the complete lack of communication
Have you heard from them ? did you get a contact number or e-mail?
Holiday to Florida
Used loveholidays numerous times. I find their pricing great and if any problems have occurred they have soon been sorted.
Eg, cancelled thomas cook flight and cancellation due covid.Holiday
Terrible customer service. Switching off all contact for refunds yet taking on new business like there's no tomorrow. Waiting for my refund for over 15 weeks. Why have they not been shut down?!
Package for Malta departing 02/05/2020
Having used them several times before I was happy booking with them early this year.
They are refusing to refund my cancelled flights for 10 months as that is the terms they have with the airline, and they say that are only an intermediary.We were due to fly to Florida on Thursday. LoveHolidays left it until the last minute to confirm that we couldn't go, which left me four days to try and rearrange the whole thing! They are uncontactable by phone or email and their webchat has been constantly busy for two whole days. We eventually asked for a full refund, but they have issued us a credit note that we don't want! This means we are without the means to independently rebook our hotel and flights. And we're still not even sure if we will get our flight money back, as they seem to be trying to tell us we have to do the legwork with TUI ourselves - even thought this was an ATOL-protected package. Disgusting service and would NOT recommend them.
Package Holiday
Appalling customer service.
Booked a holiday pre-COVID. Cancelled and offered a voucher. Declined voucher to request refund in line with legal rights under EU Regulation 261/2004. Communication only via impossible to reach message service. When finally reached unable to resolve anything and declined to discuss further when advised of passenger legal rights.
I do not recommend this company.LOV1866357u
Company waste of time
Booked a package for 3 people for May 7th had a separate receipt from Jet2 for the airline fare.
holiday cancelled by them .
Jet2 refunded the airline money very quickly
Have been 12 hours trying to contact Love Holidays Chat Line
its never available.
the Hotel booked happens to be a friend of mine and he has not received any payment from them
the whole company is unavailable
will never use them againHotel booking in Turkey
CROOKS! Very quick to take your money. Booking cancelled due to virus situation. No contact from these people whatsoever. Will never ever use again. I want my money back!!!
Incontactable by phone, email or live chat. Took final instalment even though holiday had already been cancelled. Will never use company again EVEN if it means no overseas holidays their customer care is that bad.
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