Priceline Reviews
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Reviews (21)
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Vacation round trip airfare
The customer service at Priceline was absolutely brilliant when we booked our holiday round trip flights from Columbus, Ohio to Orlando, Florida. Sandra really went the extra mile to help us find the best flight choices that suited our needs perfectly. She presented us with a variety of options to choose from, taking into account things like when we'd leave and arrive, which airline to travel with, any non-stop flights available, the ticket prices, and extras like checked bag fees. Sandra was so patient, professional, understanding, and just had a wonderful personality that made the whole booking experience incredibly smooth. I honestly can't praise her and Priceline enough for their exceptional service.
A website that handles all my traveling needs
I wanted to take a trip to Europe last two years. I booked my flight through a travel agency only to discover they would help with only my flight and not all that would make my travelling easy. I withdrew my ticket and decided not to travel again till I found a travel agency that would assist with all my travel processes. Then I found Priceline. I booked a flight and they got my accommodation, transportation, and restaurants covered. That was what I wanted. This made my traveling less stressful. I packed my necessities for the trip and traveled on the stated day for my flight. I enjoyed every day of my stay because of Priceline.
Flight booking assistance
I recently had such amazing help from a customer service rep when I was booking my flights. This guy, who I won't mention by name, was so professional, patient, and really paid attention to every detail during the whole thing. He was so polite and helpful, it made everything go really smoothly and without any stress. I used to work in customer service too, so I know how hard it can be, but he really went above and beyond. It's not often you find such top-notch help like that, and he definitely stood out.
Online travel booking
I made a purchase for an online travel booking recently and I was really happy with the service I got. Everything went well and I didn't have any problems when I placed my order. The website was easy to use, so I could easily find the best deals for my trip. They also quickly sorted out any special requests I had, and the customer service team was very professional. Overall, my experience with this online travel booking was great and I would definitely suggest it to others.
Last minute non-refundable booking
I recently made a last-minute booking with this company but had to cancel because I couldn't go. I got in touch with their customer service and I was really happy with how they handled it. Jenny, the customer service rep, was brilliant and went out of her way to sort everything out. I'm over the moon with the help I got and I'll definitely book with them again down the line.
International airline ticket booking
I recently booked some international flights using this online booking site. Sadly, I had to cancel my booking due to unexpected issues, but I made sure to do so within the necessary time frame. However, even though I followed the cancellation rules and canceled within 24 hours, I got charged the full amount for the tickets. This ended up costing me over $3271, which was a pretty big blow for me. I tried to get in touch with customer service about the problem, but they wouldn't give me a refund. They said I didn't stick to the cancellation policy. It was really disappointing to have this happen with the online booking platform - they didn't stick to their own rules and ended up taking a lot of money from me.
My purchase experience
I recently bought something from Priceline and I must say, I had a really good experience. The customer service agent I spoke to was so helpful and patient. They listened to all my worries and gave me different options to make sure I was happy with the result. Their professionalism and understanding really made me see the company in a positive light.
Ticket purchase assistance
I had a really good experience when I was trying to buy tickets thanks to the excellent customer service I received. Morris was so patient and kind, he made sure I fully understood the whole process. I really appreciate his help and how professional he was.
Flight bookings
I was having a tough time trying to find decent flights from JAX to PIT, but then I gave them a call and Charlotte K was a massive help. She provided me with loads of options. Massive thanks to Charlotte K!!
Service feedback
I had a great experience with the customer service person, Lindsay, she was so nice and really helpful. She listened to what I needed and explained everything really well.
Difficulty with receipt
I had a really annoying experience with this website. I tried to get a receipt, but they gave me the runaround and I couldn't get one. The lack of transparency and communication made it really hard to deal with this company. I'd suggest others steer clear of this website if they can.
cancelled trip due to son's injury
I wanted to cancel a trip because my son got injured, so I contacted the company 8 weeks before we were meant to go. Even though I explained the situation, I couldn't get refunds for the flight, rental car, or the hotel room. Dealing with the company was really frustrating and disappointing, so I wouldn't recommend using their services in the future.
Reservation cancellation issue
I had a really bad time with Priceline. I booked something and then changed my mind while chatting with someone from the company. I said clearly that I wanted to cancel and reconsider, but the agent didn't follow through. Now, my booking hasn't been cancelled, and I'm left out of pocket feeling like I've been robbed online. The agent's unprofessionalism and carelessness is just not on, and I'm so frustrated and let down by the whole thing.
VIP Gold Customer booking error
I'm a VIP Gold Customer and have been for a while now, and I recently had a bit of a nightmare with Priceline and Comfort Inn. I made a mistake and booked the wrong Comfort Inn online, only realising my error when I got there. Despite the two locations being close by, both Priceline and Comfort Inn refused to swap my reservation to the right hotel. This meant I ended up paying for two rooms on the same night and wasting a lot of time on the phone trying to sort it out. I was really let down by the lack of flexibility and customer service in this situation, especially considering how loyal I've been to both companies.
Car rental from a different country
So, I thought I was being really clever booking a hire car from another country through Priceline. The price was meant to be $16USD per day, but I was completely surprised when I arrived at the rental location. It was so far from the airport and they wouldn't accept my insurance. On top of that, there were all sorts of extra fees and charges that ended up totalling over $120 per day. My wallet was definitely feeling the pain when I walked out of there. I ended up spending much more than I originally planned, and it's just not right! Priceline, why do you have to do this to me? I won't be relying on online booking sites again, that's certain.
Car reservation
I booked a car with this company and gave them all my details. But when I checked online, I found out they had cancelled my reservation without telling me. Not great customer service at all! I won't be using them again.
Las Vegas trip booking with unexpected hotel fees
We booked our Las Vegas trip with Priceline and thought we had paid all the Hotel Resort Fees in advance, but when we arrived at the hotel, they asked us to pay even more! We were pretty gutted and ended up forking out nearly $600 in hotel fees for just 3 nights. It was a letdown because we've never had this issue with other travel websites such as Expedia before. It felt like we were throwing money away, especially when we could have gone on a beach holiday for the same cost. We definitely won't be using them again!
Refund for missed flight
I had to cancel a flight recently because of some unexpected circumstances, and was told I'd get a refund under the Best Price Guarantee policy. I got an email saying the refund was approved, but it's been nearly two weeks and I haven't got anything yet. Customer service hasn't been much help - they keep blaming the airline and the banks for the delay. It's been really frustrating and I feel like I've been let down and ripped off.
Refund Issue
I recently had a really disappointing experience with an online booking platform. I accidentally booked two hotel rooms and needed to cancel one. The hotel cancelled the deposit for one booking and made it clear that the online platform needed to refund the cancelled amount. I got in touch with the online platform, explained everything, and showed proof of the cancellation. However, they wouldn't refund me. I tried reaching out multiple times to sort it out, but they were no help and didn't reply. Dealing with this has been annoying and has made me really unhappy with their service.
