AnyVan142 reviews
This score is based on 142 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.What a complete shower! USELESS
Booked over the phone to transport a 20 foot very heavy roll of chinese carpet. Had to pay in advance. Made very clear the size and the fact that it ... be folded when booking. Woman on phone asked if there would be people to help at both ends as so big and heavy. Then she confirmed a 1(cubic?) metre "rug". I rang up and sent photos and repeated size and weight by WhatsApp as requested by them. 4 hours later, still no van, Driver then called... driving 2 metre van... So AnyVan cancelled my booking and the refund will take "several days". What a total shower! No carpet and £230 out of pocket!
That odd little moment I actually felt relieved
take photos as you go, be persistent on the chat/phone, and don’t rely on the live chat on Sundays. If you’re lucky you’ll get a decent rep who sorts things out. Would I use them again? Maybe, but only if I can book a weekday and I’m prepared to stay on top of things.
Don’t trust them with pricey stuff — honestly learnt the hard way
avoid using them for anything valuable. I’m glad I found out before it got worse. My delivery turned up five days late, the driver went quiet and the live tracker was basically useless — just “missed” and then nada, so I had no idea where my things were or when they might arrive. Customer service kept saying they’d sort it, kept apologising, but nothing actually changed, just delays and vague promises. If something’s lost or damaged they shove you onto a third party dispute and wash their hands. Super stressful, to be honest. I’d say don’t risk it; if you must use them, insure everything and push for proof. I’m a bit miffed but at least I’m wiser now.
Not careful with antiques
I hired them last week to collect and deliver some family antiques from my grandmother’s house. First impression was OK — I was hopeful; booking was quick — but the delivery was awful. They arrived two hours late because they’d taken another job en route, and the van had caused nicks in a piece. While unloading drawers were allowed to fall out, causing further breaks. Customer service has been unhelpful, and I’m left throwing away several heirlooms. Avoid if you care about fragile items.
Half annoyed, half relieved
here we go again — I tried to cancel 36 hours before the slot and was told only 50% back, stuck to the 'terms' they mentioned like everyone reads them, ha. Had bad memories of a messy collection before — driver late, traffic, drop-off shut, etc. But then someone on the phone was actually helpful, offered a practical workaround and arranged the rest quickly. That moment I felt relieved, not completely thrilled but satisfied enough.
Rough start, worthwhile move
I'd use them again — despite a chaotic start it worked out. They arrived hours late and the van was smaller than we'd been told, so we ended up ferrying boxes ourselves in the rain, which was grim. Still, the crew were upbeat and worked hard; they wrapped what they could and apologised when some items got scratched and one crib had a broken slat. Sorting compensation took time (a few weeks), but they kept in touch and offered a fair settlement. Not perfect, but competent and reasonably priced — I'd book them again.
Wrong day, poor follow-up
I was standing in the half-unpacked kitchen wondering why nothing had turned up — turns out AnyVan gave the removers the wrong delivery date. I wasn’t home on the day they came and the crew charged me £240 for storage, which felt rough given the contract had the correct date. I emailed AnyVan straight away asking them to sort it since the error was theirs, and then… nothing. No proper reply, just silence. The removal team on the day were fine and helped me out, but the broker’s communication and aftercare really let me down. For moving day stress, I’d now go direct to a removal company.
Not what I paid for
In short, I wouldn't use this firm again. I expected a full removal company but ended up with what was basically a man-and-van setup. I paid about £1,300 because the sales pitch made it sound proper. On the day they turned up understaffed despite me paying for extra crew. The two blokes there struggled. Heavy pieces were slid on blankets instead of being carried, and my table — which cost me £8,000 — came back with chips and a crack. My house also picked up scuffs. Nobody seemed to care. The sales team sounded scripted and didn't listen when I raised concerns. I had to book a second, competent van a week later and that cost me another £220. I'm annoyed and a bit out of pocket. If you're thinking of them, get everything in writing, take photos, or better still, go elsewhere.
Misplaced trust on price
previous movers had hit me with surprise fees and their online quotes felt vague. The booking itself was straightforward and they turned up when expected, the crew worked solidly and I can’t complain about the actual move. My doubts weren't fully answered though — at the end I was charged an extra £600 because supposedly we exceeded a weight 'estimate' I'd never been asked to confirm. AnyVan pointed at the driver and wouldn't take responsibility. So it works in practice, but the pricing transparency and customer support need proper sorting; won't use again without guarantees.
Charged for a delay I couldn’t control
no refund and a £120 fee just to move the booking, despite the delay being down to paperwork. I filed a formal complaint; the reply was predictable and didn’t really deal with the issue. The booking system itself seems to work and the drivers would have turned up, so it’s not useless, but the customer service was rigid and not helpful. I’m taking this to Citizens Advice and Trading Standards. Tip: double‑check their rescheduling terms and get anything promised in writing, if possible.
Late, rough and unresolved
Halfway through the move I realised I’d made the wrong call hiring them, which is odd because I was nervous beforehand — bad back, fragile stuff and Christmas looming — I needed professionals. The pickup was delayed and then nothing arrived until the next day, so that worry didn’t go away. When the crew did turn up my table was rolled across the floor, boxes were crushed and a mattress came back soiled; cushions stained too. Every time I rang a different person answered, always a “Chelsea”, and there wasn’t anyone senior to speak to. I’ve asked for a refund and compensation, and I’m still waiting for confirmation; that uncertainty is the worst bit. It’s not all melodrama, the drivers tried at times, but handling and communication fell short. I’m still annoyed, not angry exactly, just disappointed that my doubts before booking were mostly justified.
Midnight packing and a refund
they cancelled again on the very day. Stressful, obviously — and not what you want when you’re living out of a few bags. One small positive: the refund arrived quicker than I expected, which helped. Still, the double-cancel and the lack of proper compensation left us annoyed and scrambling. My tip? If you go with them, chase confirmation the week before and have a backup lined up. I’m upbeat they sorted the money, but I wouldn’t trust them with a tight deadline again.
Bank-holiday let-down
I was stood in the gym on a bank holiday morning, running through a million things, because we suddenly needed kit moved for a 12pm slot. It was only two hours away, so I rang up, spoke to someone who sounded helpful and was given a simple payment link — that part was fine and even a bit of a relief. But then things went south. Collection was pushed to 11am, tracking was rubbish and the van didn’t turn up at the venue until 5.30pm. That lost us a big opportunity; it cost time and money and annoyed the fighters. I asked for an investigation and was told calls would be reviewed and I’d hear back that day. No call. After chasing for three days a senior manager flat-out denied a refund and disputed what was said on the phone, which felt wrong and frankly a bit dishonest. So yeah, useful when it seems easy to arrange, but unreliable when it mattered most, and I was surprised by how poorly they handled the complaint.
Sofa ballet with sensible lads
wrapping corners, checking angles, whispering plans to each other like they were choreographing a dance. That one detail — how gently they handled each piece — made the rest easy. I was moving my flat and also trying to set up a small home office, so I needed things where I wanted them that afternoon. They turned up on time, texted as they went, and didn’t rush but weren’t slow either. Not everything was perfect: one lamp had a tiny scuff (could’ve been from me, honestly) and the online booking could’ve been clearer about arrival window, but nothing major. For everyday life — shifting furniture, sorting rooms, getting the place liveable — they did the job properly. Friendly, practical, and I’d use them again. Also reasonably priced for what you get, too.
Halfway through the pack, it went wrong
We were halfway through packing when the van turned up, and by then things had already felt a bit messy. I booked the move for early June and my first impression was a stream of different account managers calling — four or five people with slightly different stories — which did not fill me with confidence. Two men arrived in a big transit van; they worked flat out, were polite and earnest, but clearly lacked proper removal kit and experience for a four‑bed house. That meant a few scratched bits of furniture and even boxes marked “fragile” ended up dented, which was frustrating. Communication was shaky too — language barriers made some instructions awkward and I had to repeat myself a few times. The job stretched over two days, with four trips back and forth, so it was just as well we weren’t moving far. Oddly, one small antique lamp was wrapped up and handled with real care, which surprised me and felt like a tiny redeeming thing. After the move, though, there was no real follow‑up from the company — an email weeks later didn’t answer my questions about where things were stored overnight or whether the crew had been vetted. Overall useful in a pinch, but more chaotic than I expected and not the level of service I’d hoped for.
Half-unpacked relief
slow email replies, promised wardrobe boxes that never arrived, and movers who turned up without the right kit. My own boxes ended up dented, a bed was put together badly (missing bolts, rocked every night), and a few shelves and plates picked up scratches because things weren’t wrapped properly. I use that bed every day, the wardrobe holds my work clothes, and little kitchen things matter in day-to-day life, so it wasn’t just inconvenience — it was practical stress. I sent photos, videos, spent hours on calls and thought it would end in vague apologies. Then the tone changed: someone finally escalated it, arranged a hands-on repair for the bed, sent replacement wardrobe boxes and offered a partial refund that actually covered the hire of a joiner I’d already paid. That was the moment I felt satisfied — not because everything was perfect, but because there was a proper, concrete response for once. It took too long and shouldn’t have happened, but in the end they fixed the key problems. Would I use them again? Tentative yes, but only if I get everything confirmed in writing first.
Anyvan - avoid this company. AT ALL COST
The drivers are experienced thieves - AVOID!
Using this company remains the worst decision l ever made. I rated the company one because there is no option to rate it zero. The drivers broke into my cabinet and STOLE ALL my jewelleries and every single thing in each drawer! They broke my furnitures - bed, cloth airer, under bed storage, my dining chairs. They left holes in most of my furnitures. Most boxes, which were individually and carefully sealed, had the tapes cut open - they were clearly looking for more items to steal.
The most painful part was my cabinet they broke into and they basically emptied all my jewelleries and every content inside each drawer. The customer service team were not helpful either. They made me to waste more of my time to provide pictures and more information - I did! Only for them to email me they were unable to help because l did not put in the complain earlier
I reached out to the customer service team when l noticed ALL the contents of my cabinet drawer had gone. It was a long distance move to a different town due to domestic violence. I needed to get away with my son - so we can live and escape all the abuse we were experiencing and start all over in new a new town where I knew no one.
The cabinet in question contained all my irreplaceable jewelleries which l only wear when l am going out. As l was in a completely new and different town, l had earlier given up work before the move and l was in a new town where l knew no one and was then applying for new jobs from home - ONLINE. So l had no need to open the cabinet and only opened it like 3 weeks after my move to discover every single drawer empty! I have never recovered from the shock
The whole experience left me broken. Needless to say l will never recommend this company. While it’s ok not to process normal complaints about broken items because it was not reported within 3 days, it’s not ok to push aside a complain regarding theft of items from drivers who l paid to MOVE my items and not STEAL from me. Very terrible experienceBit of a faff, but they did sort it in the end
the booking went alright, the price felt high for what showed up, and the actual loading/unloading turned into a bit of a scrum (my wife and I ended up shoving boxes on and off more than we should have). The crew turned out to be independent drivers/labourers rather than company-employed teams — fine, but they weren’t exactly trained packers and it took longer than I’d hoped. A few bits got dinged in transit, which annoyed me, and the initial compensation offer was laughably low (you know the sort, “we can do £45” — seriously?). Where they redeemed themselves was customer service: after a couple of firm calls, emails and sending photos (and yes, nagging more than once), someone escalated it and I got a reasonable settlement plus an apology. So am I delighted? Not exactly, but glad it didn’t end badly and glad they handled the follow-up properly. Would I recommend them? If price is your biggest thing, shop around; if you value someone who’ll actually sort complaints, they’ll do that — eventually. I’ve told one friend about the final outcome, but I also told another to try a local man-and-van first.
Not what I expected, but the crew were decent
I was halfway through packing the box of kettle bits when I realised I really needed help — bad back from a recent flare-up, and we were trying to shift a few awkward pieces between flats. So I booked these chaps, paid the £325 straight away (taken out as soon as I confirmed) and hoped for the best. The company promised a heads-up the day before with an ETA; that didn’t happen. We phoned, used live chat, called the driver — a bit chaotic and no clear info for ages. In the end the driver rang and turned up roughly when he said he would, which was a relief.
Not what we paid for
Half asleep, watching the clock and trying not to panic — that’s how our moving day started. We booked the removal team weeks ahead because my wife was late in her pregnancy and I wanted the least faff possible. First impression when they finally turned up was... pleasant faces, apologetic smiles. That made me feel a bit better, briefly. But the rest of it wasn’t great.
The van was hours late. We had a window and missed it. Waiting was frustrating and then, because they arrived so late, everything felt rushed. The crew packed badly. Boxes were shoved in awkwardly, which meant a second trip was needed. If they’d taken five minutes extra to load properly, we could have avoided going backwards and forwards. Instead I found myself hauling big things out of the van and into the house, not the kind of thing I thought I’d paid for.
Because of the delay I ended up shifting a lot myself — TVs, lamps, piles of boxes — with a mate’s help, moving carloads while the team sorted the rest. There was a busy, pressured feeling the whole day. At the new place they left most items on the driveway, took a couple of photos and then zipped off, leaving me to carry things upstairs. It was wearisome. Physically demanding. Not what I imagined when we handed over the cash.
Customer support took a while to respond and seemed tied to their policy lines. After a few emails we got a token gesture towards compensation, but it felt reluctant and hard-won. I appreciate that the crew on the day were polite and tried to be helpful. I’m thankful it wasn’t worse, and relieved everything did get moved same day. But the experience cost me stress, time and extra effort I shouldn’t have needed to put in.
Would I use them again? Probably not. If you need punctual, hands-off help — think twice. If you don’t mind being involved and doing the heavy lifting yourself, you might be okay, but it’s a compromise and I’d rather not repeat it.
About AnyVan
Everyone has stuff. Whether it's about books, DVD’s, pots, pans, clothes, gadgets, furniture, or some merchandise and collectables. The aforementioned items probably have a place in your home and you feel comfortable with them being there. You might not even think much about them. Until, of course, you are planning to move. Then you will realise that over the years you have accumulated much more stuff than you realise. And of course, that’s exactly the point that you need to do something with them. You need to figure out a way to get them from A to B. You can do that yourself, but that takes a lot of time. And if you have small car chances are that you have to drive many, many times before you have finally transferred all of your stuff. And maybe the larger items won’t even fit. You can opt for a delivery service like the one from AnyVan. But will they be safe with your valuables? Can you trust them? That’s what the customer reviews on BritainReviews will tell you.
About AnyVan
AnyVan is a European online marketplace where you can find delivery, transport and removal services. The company was founded in 2009, so they have not been around for many years. They offer house removals, car transport, eBay deliveries, piano transport, delivery of furniture and large items, motorbike transport, man & van services and European moves.
AnyVan offers all kinds of deliveries and it does not matter how far they need to take your stuff for you. They also offer business services like office moves, relocations, White Glove services, install and take out service, trade show delivery and more.
Services of AnyVan
You can get a quote via their website. They have an advice centre that can assist you when you don’t really know how to handle a certain transport. They advise you on how to move with pets or how to pack a fragile item. They offer free moves for charity causes and good deeds. In case of problems, they can be contacted. Use the contact form on their website or calling them via telephone.
Complaints, Compliments and Tips for AnyVan
Have you ever moved furniture, fragile items or even a piano via AnyVan? If so, what did you think of their service? Did they transport your stuff safely to where it needed to be? Did they take away some of the stress of moving your stuff and your pets to a new home and you want to compliment them on that? Or did your precious authentic ceramic get damaged during the transport and you filed a complaint about it? And when you filed your complaint, how did AnyVan's customer service react?
Will AnyVan transport your furniture and fragile stuff safe during your move? Read customer reviews about AnyVan's transport service on BritainReviews.
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Contact Information
5-17 Hammersmith Grove
W6 0LG London
United Kingdom
Categories AnyVan
Services | Other Services Reviews & Experiences
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Last update: March 2026
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Review with most votes
Anyvan is great service to hav
Loved the services, I need ANYVAN lot of times while shifting. It is great service when you need some heavy shifting of big furniture, piano, bike or something like that. Read onBy: Tim Butler