Everyone has stuff. Whether it's about books, DVD’s, pots, pans, clothes, gadgets, furniture, or some merchandise and collectables. The aforementioned items probably have a place in your home and you feel comfortable with them being there. You might not even think much about them. Until, of course, you are planning to move. Then you will realise that over the years you have accumulated much more stuff than you realise. And of course, that’s exactly the point that you need to do something with them. You need to figure out a way to get them from A to B. You can do that yourself, but that takes a lot of time. And if you have small car chances are that you have to drive many, many times before you have finally transferred all of your stuff. And maybe the larger items won’t even fit. You can opt for a delivery service like the one from AnyVan. But will they be safe with your valuables? Can you trust them? That’s what the customer reviews on BritainReviews will tell you.
AnyVan is a European online marketplace where you can find delivery, transport and removal services. The company was founded in 2009, so they have not been around for many years. They offer house removals, car transport, eBay deliveries, piano transport, delivery of furniture and large items, motorbike transport, man & van services and European moves.
AnyVan offers all kinds of deliveries and it does not matter how far they need to take your stuff for you. They also offer business services like office moves, relocations, White Glove services, install and take out service, trade show delivery and more.
Video Explaining what AnyVan is about!
Services of AnyVan
You can get a quote via their website. They have an advice centre that can assist you when you don’t really know how to handle a certain transport. They advise you on how tomove with pets or how to pack a fragile item. They offer free moves for charity causes and good deeds. In case of problems, they can be contacted. Use the contact form on their website or calling them via telephone.
Complaints, Compliments and Tips for AnyVan
Have you ever moved furniture, fragile items or even a piano via AnyVan? If so, what did you think of their service? Did they transport your stuff safely to where it needed to be? Did they take away some of the stress of moving your stuff and your pets to a new home and you want to compliment them on that? Or did your precious authentic ceramic get damaged during the transport and you filed a complaint about it? And when you filed your complaint, how did AnyVan's customer service react?
Will AnyVan transport your furniture and fragile stuff safe during your move? Read customer reviews about AnyVan's transport service onBritainReviews.
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The driver and the service itself were great - no complaints there. What was disappointing was that AnyVan, despite telling us that we could edit the details of our load until a certain point before the pick-up time, charged us a huge and entirely unfair surcharge. None of the customer service reps was able to explain this, and it remains unclear whether there was simply a huge penalty or whether it was the change in the load that caused the price to surge (and in fact double). The size of the load did not really change, not did the load time - but AnyVan's algorithms came to a very different conclusion. Effectively, we switched from a few large boxes to a larger number of small boxes, so this may even have made loading easier.
What I am particularly disappointed by is that the problem only became apparent at a point when we were in no position to look for an alternative provider. Combined with the poor customer service the whole thing felt like a deliberate way of putting the customer in a tight spot with misleading device and then ripping them off when they have no option of backing out of the transaction. The follow-up customer service experience was fairly disappointing, too, and I never really got the feeling that AnyVan had understood how badly they had got it wrong, and how unethical their behaviour is.
I will never use AnyVan again, and I will continue to advise anyone I talk to against using them.
Booked an Anyvan removal as per recommendation of Ebay seller. Did a bit of quick research and saw the high reviews on Trustpilot so decided to go ahead with the move. Pricing was in the ball park of general man in a van type services and as it seemed it was a fully fledged company all seemed to be ok. Collection went ahead for my two items and then the driver did other jobs (which i don't have an issue with) but eventually when my items were delivered, one was broken during transit as it didn't look like it had been secured in the van properly and the leg was broken off of the piece of furniture. Both the driver and I took photos and he said to call Anyvan to report it as there is insurance in place and he left. I called Anyvan as soon as i got in the house and reported it. I received an email the next day asking for all the details which i promptly returned the same day along with pictures of the damage.. I have been calling constantly for the last two weeks trying to get an update and just being told every time that they are trying to get hold of the transport provider to "mediate".. After doing more investigation I found that Anyvan just subcontract all the work out to man in the van people which is misleading because all the images on their website show branded vans and people with branded shirts and jackets etc.. Only when you dig around the website do you see that they mention some "transport providers" don't have branding.. So now i have to sit and wait with a broken piece of furniture, a customer services team that don't really have customer service at mind and still no idea what is going to happen with my claim or anything.. Last update, “we are still trying to get hold of the driver..” but no doubt, that driver is still taking Anyvan jobs!! There is no timeframe as to when this will get sorted out, I just have to sit and wait.. Its absolutely ridiculous how bad the service is from Anyvan! Quick to take your money but wet tar moves faster when you try and get anything done as in this case! Rather look for another moving company that doesn’t subcontract work out otherwise rent a van yourself and save the possible stress if something goes wrong!!
Apart from taking forever to get back to me, this is part of the response i have received:
In light of this, I would like to offer you £100.00 by way of an apology for the issues you have encountered."
So for all their boast of £50k insurance, and with their business being moving of goods, apparently damage while moving is not covered... Great company this is! Steer clear everyone of this sham company! I am going to be posting this on every single review site that i can find!
Oh, and by the way, it clearly states in their insurance T&C's on their website that they do cover damage during moving! So i am fighting them on this!!