Wisecars Reviews
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Reviews (19)
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Car reservation at LaGuardia airport
I recently booked a car for my trip at LaGuardia airport a few months ahead of time. The original price was quite good compared to other big rental companies. But then, just two days before my journey, I stumbled upon an even better deal on their website. So, I decided to give customer service a quick call to see if I could cancel my original reservation and book at the new lower rate.
The guy I spoke to, Bilol, not only matched the lower price but actually found me an even better deal with the same major rental company. I was really impressed with the level of customer service and how they were so helpful in finding the best option for me. Wise Cars quickly sorted out a refund for the price difference, and I will definitely be using their services for my future car rentals.Age correction and reservation update
I had to ring up the customer service team at Wisecars recently because my age wasn't in the right range on the website until after I'd paid. Hazel, the lady I spoke to, was really patient and helpful. She found my booking quickly and changed it to show my real age. The best bit was, this ended up lowering the fee a bit, which was a nice surprise! I appreciate Hazel for being so professional and going the extra mile to make sure my reservation was right. She even shared some handy tips on picking up my car at Sea-Tac airport.
Flight changes affecting car rental
Our plans changed unexpectedly, so we had to rearrange our car rental times with the company. It was a bit tricky because the prices kept changing. But the customer service team, especially Emanoel and Markus, were brilliant. Emanoel took the time to walk us through all our choices and even sent us an email with more information. Later on, Markus helped us cancel our old booking and make a new one, with just a small increase in price. His tips about the shuttles at Denver airport were really helpful too.
Rental cancellation assistance
I had to cancel my rental with Wisecars recently and I have to admit, the whole process was really easy and stress-free. The customer service rep I spoke to, Adrien, was so helpful and knew what he was talking about. He answered all my questions patiently and helped me cancel my rental smoothly. Even though I didn't end up using the rental in the end, Adrien's support made everything really simple and quick. I was really impressed with the great customer service I got.
Rental uncertainty
The car rental prices at this company seem pretty good, but the lack of information about which agency and where I'll be picking up the car is a big downside. It makes me quite anxious not knowing these details. Also, having to pay when I pick up the car instead of in advance is a bit unsettling. Still, I'm hoping that everything will turn out well in the end. If I don't get an email with the pickup details soon, I'll be really worried. Let's hope for a smooth transaction!
Efficient and courteous service
I had a great experience with the customer service team at this company. Maryna helped me out really quickly and sorted my problem in just a few minutes. The way she dealt with me was very friendly and professional, I was really impressed. I appreciate their fast response to my issue.
Quick and efficient booking
At first, I wasn't sure about booking with this company as I'd never heard of them. But, I got in touch with customer service and spoke to Martin who quickly helped me book the car I wanted. The whole process was fast and efficient, and now I can't wait for my trip. The customer service was top-notch and really made me feel good about my decision. I'd definitely suggest this company to anyone needing to rent a car for their travels.
Rental enquiry
I recently had a question about booking a rental, and I have to say the customer service I got was top-notch. Michael was really knowledgeable and managed to answer all my queries with assurance and accuracy. His professionalism made me feel confident that there wouldn't be any problems when I went to collect the rental car. It's nice to know that Wisecars has a team who are so skilled and committed to making sure customers are happy.
Easy process, unclear insurance coverage
I recently bought a car from Wisecars and I have to say, the whole thing was pretty straightforward and simple. But I was a bit let down by the fact that they didn't really explain the insurance coverage very well. I was left wondering what exactly the "excess" meant and how it would come into play if something went wrong. It would've been really useful to have that info from the start to help me make a better decision.
Customer Service
I recently had a great experience with Wisecars. I had an issue that needed sorting out, and Agent Eduardo Torres was amazing. He not only dealt with my problem quickly, but he was also really professional the whole time. I'd never dealt with Wisecars before, so I was pleasantly surprised by how well they looked after me. It showed me that Wisecars is a company that really cares about its customers.
Easy booking process
My experience booking a car with this company was unexpectedly easy. Everything went smoothly until I had a question after confirming my reservation. I sent an email and got a very helpful and quick response from Adrian, the customer service rep. His professionalism and efficiency reassured me about choosing this service.
First time buying from Wisecars
I've never purchased from Wisecars before, but after reading some good reviews, I thought I'd give them a try. I spoke to a guy named Emanoel and he was super helpful, explaining all the details to me. Hopefully, everything goes smoothly with my purchase and I don't encounter any issues.
Car rental query resolved promptly
I had a question about my car rental booking the other day and needed a quick answer, so I contacted the customer service team. Within minutes, Dominik got back to me. I was really impressed with how fast and efficient the service was. Dominik knew his stuff and was very helpful, which made me feel much better. Sorting out my issue quickly made my experience with Wisecars a good one overall.
Cant get my money back
This company is a nightmare to deal with. I booked a rental car for a holiday weekend and they not only overbooked the reservations, but they also failed to give me the car I booked. I had to come back multiple times, only to be turned away with no rental available. The manager at the rental company confirmed that Wisecars has a bad reputation for overbooking. Now, they won't refund my money without "confirmation", even though the manager already confirmed that no car was available for me. This company is a scam and I urge everyone to avoid them.
Electric car rental refusal
I arranged to hire a car from Wisecars for a specific location, but when I got there they said they only had electric cars left. Obviously, I didn't want an electric one so I asked for my money back. Wisecars said they needed a document from the rental company proving they had no other cars before they could refund me. Even though HERTZ didn't give me that document, Wisecars still haven't given me back my money. It seems like a dodgy situation between the rental company and Wisecars, and now I'm feeling annoyed and out of pocket. I've had to make a complaint to try and sort this out.
Quick Response Time
I sent a message to someone at Wisecars and they got back to me really quickly - in just 10 minutes! They were able to help me change my booking as requested, and I was really pleased with the service!
Expert and friendly service
The staff at this place are absolutely fantastic! Maryna was amazing - she knew her stuff, was really polite and professional. She took the time to explain everything properly and made sure I understood all the details and how long things would take. I was really happy with my purchase and I would definitely tell others to check this place out.
Picking up car questions answered
I was really unsure about how to pick up my car from this place, so I decided to message them on their site. I got a quick response and now everything is clear, yay! I haven't picked up the car yet, so I'll leave another review later. But for now, Wisecars seems pretty good.
Mistake booking
I hadn't heard of this car rental place before, but I'm really glad I booked with them. I accidentally booked at the wrong airport, but they let me change it with no issues. Bilal was really nice and helped me out. Everything went smoothly even though my flight was delayed.
