Beer52 Reviews
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brewing the fututre
Shockingly Disappointing. Arrived nearly a month late (was supposed to be before Christmas, finally turned up in January). mediocre beers in small tins, inedible snacks that went straight in the bin.
Ignored email to cancel then steamrolled ahead with the next order. Various emails to customer services (never the same person), to be told that I have to organise return to sort out their mistakes.
Don't be fooled by the special offers, it's poor value for money and an absolute pain to get out of.Monthly beer box of 10 cans
Signed up to Beer 52 for December, tempted by their Beers of Croatia for said month. The box all comprising 330ml cans finally arrived on 29th Dec with only 2 cans related to beers from Croatia, the remainder coming from UK. So certainly nothing to get excited about. They call them awesome beers but I was totally underwhelmed. I had retained the box in case they had dispatched the wrong box or a generic box however given they could not be bothered to respond I will today dump all of their glitzy product into the bin..Is it worth £29 a month,,definately not.
My main bug bear is that I wasted my time emailing them on 10th Jan to clarify if this was the correct order. I got a funky holding email and again a week later with zero back emailed once more. As you will find with this company, lots of wow and magic but incapable of helping me. Dont tell me, you were really really busy or you are a really small business or someone has dropped the ball and in 99% of the time you are world beaters in everything you do. As with the other recent review, you can be dazzled by all sorts on their site however try cancelling and thats where their technical limits end. So I have to call them and tell them I want to immediately cancel my membership and guess what the guy having taken my details says 'hey you sound very frustrated, is everything OK with you today'! Like what a joke and the complete nerve of this place to come out with that load of drivel. He then further compounds matters by telling me all about what I am going to lose if I cancel, 100 points for this, 26p discount, a cuddly toy etc--laughable eh--all that effort now but absolutely zero effort beforehand--priceless eh. Tip: If you spent your time actually providing ANY customer service rather than trying to build a deeply insincere empathy for how I feel you would be much better served. Any chance they had of retaining me absolutely went out the window when the guy started with those antics. Yes I am frustrated that your delivery promised to get to me prior to Xmas but arrived on 29th Dec, these things happen. I am frustrated in that when I opened the box I got an underwhelming delivery . I was especially frustrated that I sent 2 emails to your business with regard to my order and as a first time customer you would have thought Beer 52 might have given the illusion of service but you would be wrong. You cared so much about my queries that in return across over a week all I got was silence and then the cheek of your call agent to build empathy when I have to call these people to cancel my service.
I had told a lot of family all about Beer 52 so well done Beer 52 you turn me from an advocate to someone who will proactively be telling all and everyone to avoid this silly company for the reasons listed. Deeply unimpressed by the whole experienceCouldn't agree more
10 beer case
I joined up because of a voucher where the first case of beers was only 6 pounds. However, you are joining a subscription club. They say it is possible to cancel, but this is only possible through a phone call. Calling the number leads to some wait time - 10 minutes. I think it should be made clear that you won't be able to cancel just online.
Beer52
Subscribed while on offer, then didn't enjoy as much as we thought we would.
Easy to subscribe online, easy to modify account online but have to call to cancel for no clear reason other than to get extra cash from people. I do not recommend£24 worth of free beer
Received the ..., which cost £6 to deliver, however is really difficult to cancel and you must call them, and wait a very long time to cancel.
Subscription - lousy customer service and hopeless delivery performance
Firstly, let me say I like the product and although a little high priced, I enjoy having them delivered to me door. The problem is a) terrible customer service and b) that they use the poorest of poor delivery services.
On Customer service, typically you wait 15-20 minutes on the phone to talk to someone, they don't answer e-mails, and don;'t respond to the chatbot which raises a callback if it can't solve the problem.
On Delivery, I won't say which company they use, but they begin with H and have 6 letters. The "2-5 days delivery" window after paying is routinely missed, the deliveries are just left on the doorstep, often upside down or balanced on a corner of the box. I am now having to chase every delivery, but this means contacting the poor customer service system ... :(
I expect I will be cancelling my subscription as it has simply become too difficult to work with them any longer. But looking at the reviews, this will be difficult as well it seems.Subscription
Great beers, lucklastre customer service. Cancelled my subscription of several years after their customer service team refused to help re-direct a delivery, even before it had been collected from them.
Subscription/trial
Weird beers, half unpleasant. Impossible to cancel. Immoral business model, avoid at all costs. Delivery good, except not return and the washy ... keeps piling up.
One free month
Good selection happy with what I got, found it slightly overpriced but the fact you can not cancel your subscription with ease is such a huge sign these guys dont rate they're own service. I avoid doing business with any company where it's intentionally difficult to stop buying from them
3 different box
Nasty tastings ..., I don't think my drain like it either.
I lover all types of ... but nothing I had from ... 52 was to be loved.Subscription
It's essentially a subscription marketing con. Easy to sign up. Pain in the proverbial to stop the payments. Effectively impossible to get the money back. If you've clumsily subscribed, I would advise raising it as a fraudulent payment directly with your bank rather than relying on their smug customer service.
Offer
I ordered as it was an offer for £5 because I had purchased something else! I think it was fruity beer. I bought as a gift for my mum. I do not drink alcohol due to my medication. It seems I am now signed up, although I thought I was just getting an offer! To cancel I will have to ring a number on Monday. I am not hopeful that this will be straight forward! Mum did not like the beer. I now have the problem of sending the beer back, there is an immenent order arriving! For £24!! I should know better, nothing in life is for free!
Free intro offer - NEVER AGAIN
Took advantage of a free case and then forgot to cancel. Now I am trying to cancel. It's impossible to do online and I've been waiting on the phone line for over 30 minutes. Sometimes I get answered then the line goes dead. It's so frustrating!
The beers are not great or at least not to my taste. I am getting the 'light' beers but more than half the case is >5% ABV with a number of >7%. I persevered with some but did not like them at all. Now I just have a collection of strong beers cluttering up my kitchen cupboard.
This business model is built on a free introductory offer, high prices, low quality and a highly inconvenient cancellation process. They are simply working their way through the population creating active dislike for the company and their product. Feels like a short term smash and grab rather than an attempt to build a long term value proposition. I will advocate against this company.
Waste of money.Subscription
My husband enjoyed the selection of beers over the past year. I got him a subscription for a year on a monthly debit. However, after a year he’d had enough beer to try! So we decided to cancel the subscription. Well -easy to sign up but a nightmare to cancel! Almost an hour holding on the phone still no answer and little response to emails to try and cancel. So I have just cancelled them receiving any further payment from my bank account! Very underhanded way to get money! They keep your card details then make it so hard to cancel payment! Bit of a fraud really! Beers were interesting but whole customer service around cancellation has left a bad taste! I would avoid this company as their beers are expensive and it is difficult to cancel once you subscribe. However, on a positive note the beers are interesting and it’s convenient to have a monthly delivery. Join only if you’re willing to go through this cancellation travesty!
2 boxes purchased
After much direct marketing I bought through hotukdeals a box of soon to be off beers at a seemingly good price. I forgot about it and weeks later it arrived by Hermes. Included was an offer for th next box for postage only. I thought, why not. A couple days later, Yodel confirmed a delivery but no box. 3 days later (Tuesday) the box arrived whilst we were away. None of course Beer52 fault except from choosing shuddy couriers.
The beers however are in my mind closer to icecream flavours, lime, salted caramel, chocolate... there were a few interesting ones but a bit too adventorous and therefore I wished to cancel. The cheese "snack" was so awful that I gave it to the dog.
Cancellation has to be done via phone. Monday, waited and hung up. the entire Tuesday there was a message that no one was available. Wednesday - after reviewing this website - THANK YOU. I got hold of Mark after 20 minutes. He offered the glasses, the discount etc. etc. but I emphasized that I wanted to cancel. He confirmed that to be done with no more quibbles. I received an email shortly after, confirming that our chat agreed to a discounted purchase of £14.5 and will revert back to £29 thereafter???
I have now blocked my credit card as I see no other means of stopping my business with these scammers. Good riddance to them.You're so well out of it !
Trial box
Ordered the trial box for my father, loved the beers! No faults there.
Although having now signed my father up, I called up to cancel and it didn’t seem to matter but they wouldn’t take no for an answer. They have said my subscription has been cancelled now but I’m dubious as to whether it actually has! Bloke made out there was 57 people in the queue at 0915 in the morning.. hence the long 22 minute wait. I beg to differ.
I would avoid this company, pay the little extra to go somewhere local and have the ability to go and physically speak to someone or go into a store. Not worth the hassle.Introductory Offer
Easy enough to sign up. awfully difficult to cancel.
I've been calling since Thursday, its now Monday I have been in the queue for 23 mins. It raises the questions, are they under-staffed? Are they that busy with cancellations? Or, is this a tactic to dissuade you from leaving?
I would not recommend signing up to Beer52. I signed up via our company rewards, I will approach our HR Business Partner and disclose my findings, with the view to remove off our company Perks.Oktoberfest Case - which I never got!
I'm quite sad to write this as I was hoping to have found a company that cares about good beers and people who appreciate them.
I have ordered the Oktoberfest case from them - 8 delicious German beers. However, they just sent me a selection of absolutely disgusting non-beers instead.
Salamander Milk Stout, Oatmeal Nitro, Orange Pastry Stout and Dark Druid Chocolate just to name a few.
On pointing out the mistake I was told that the German beers are not in stock (A lie, as one of their employees checked the stock for me and over 1000 cases are still in stock) and that I should just be happy with having a case of beer.
I have genuinely never experienced such cheek from any company ever before.
Absolutely avoid and get your beers somewhere else. Lots of places online that sell much better beer and actually care about you!!Box
***AVOID***
for some reason this page won’t let me select 1 star.
Cancelled my subscription, start of Oct a box was delivered and I’d been charged, contacted them and suddenly they deny all knowledge of my call, saying it’s mysteriously not on the system.. even after giving them all my details to prove it
3 weeks later still no refund and still battling with them.
AVOIDSubscription box
Decent beers.
Awful cancellation policy. Deliberately behind a phone call to make it as hard to unsubscribe as possible for no reason. Thieving practices when you could just as easily have a cancel button on the website. Kept me waiting forever on the phone too.
Review with most votes
Free case
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