Beer52 - Overall Rating based on 64 reviews
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beer52 subscription
Scam. Impossible to cancel. Best way to cancel is ring your credit card company and ask for a "Merchant Block".
Wine box
AVOID! Awful company. Sneakily signed me up to subscription without me knowing after free box. As soon as I noticed and contacted them to cancel, refund and stop dispatch they refused and basically said its tough luck. I would certainly not recommend, very overpriced and jot very friendly or helpful customer service. AVOID!
Beer
This is a total con, avoid it like the plague. Introductory offer lures you in the you get a box of ... for an ongoing £27 per month you weren’t aware you were subscribed to. Hidden in the detail and small print deliberately. Customer service terrible. Do not subscribe to this con.
Wine52
DO NOT TRUST THIS COMPANY
impossible to cancel. have to call and they dont answerWine Subscription
Terrible experience. Signed up due to the nature and price of the deal on offer however the company then employed underhanded tactics into keeping me signed up whilst also automatically charging my card the following month leaving me in a financially precarious position.
There is NO option to cancel your subscription online once you have made the first payment which is incredibly shady as you have to pay money in order to call the company directly by phone, wait on hold, before speaking to a customer representative in order to cancel. THINK CAREFULLY BEFORE SIGNING UP TO THIS COMPANY as my card was charged without my knowledge and once it had been charged beer52 did nothing to help me out.
They claimed once my card had been charged the wine/... was automatically sent out for delivery, which was strange because I had not received any message from the courier company that it was out for delivery. The delivery was only dispatched 2 days after this claim which shows they are also willing to tell mistruths in order to keep peoples money!
At this point I offered to send the delivery back to them at my own cost which was met with a resounding NO. I also then asked if there could be some kind of discount offered as I had a bill to pay and the amount beer52 took from my card meant I could not pay my bill in full. Again this was met with a resounding NO.
Basically my interactions with this company left a sour taste in my mouth and I believe people need to hear what happened to me before deciding whether to spend their hard earned cash on a company such as beer52.
PS. The actual ... and wine isn't even all that great either. I would personally stay well away!Beer subscription
It’s made very difficult to cancel despite emailing and telephoning I was still charged... a month on again despite endless emails and telephone conversations I have not received a refund... the unhelpful polite responses are strategic in the companies intention not to refund, never again.
Beer Subscription
DISHONEST AVOID!
Once signed up they will continue to charge your credit card even after you cancel your subscription!
Any free crate offered is purely a hook to get your card details, please see the numerous reviews saying the same thing and avoid subscribing.10 beer pack
beers nothing special and cancellation was a pain. On hold for 30+ minutes. Would not buy again
Cancelation difficult and customer services are very bad!!
I bought a subscription, when I went to cancel a message comes up after going through the process to call as it a small business and that's how it works! Fine but its difficult for most people who work for obvious reasons. I did call, my cancelation was not processed and I was charged again!! I bought as a gift for my husband at Christmas but he thought the beers were very average and the subscription not worth it. I have now emailed as I have proof and even though I emailed long before the Beers sent the company are refusing to give me a refund!
None. Some how they was continuing my subscription without my knowledge
customer service is awful.
This company is awful. No one should order ... from here. Firstly customer services are not helpful they not doing the job in a right way. They are useless for sorting their mistakes. Be careful with subscriptions if they can charge even if you don't want it they will and they not even going to put an effort to sort out their mistakes.
I asked for a refund for their mistake and they offered me 6 pounds and a refund of 24 pounds. It shows their attitude toward a customer.
No one should go with them. It is expensive and they are not helpful for you.brewing the fututre
Shockingly Disappointing. Arrived nearly a month late (was supposed to be before Christmas, finally turned up in January). mediocre beers in small tins, inedible snacks that went straight in the bin.
Ignored email to cancel then steamrolled ahead with the next order. Various emails to customer services (never the same person), to be told that I have to organise return to sort out their mistakes.
Don't be fooled by the special offers, it's poor value for money and an absolute pain to get out of.Monthly beer box of 10 cans
Signed up to Beer 52 for December, tempted by their Beers of Croatia for said month. The box all comprising 330ml cans finally arrived on 29th Dec with only 2 cans related to beers from Croatia, the remainder coming from UK. So certainly nothing to get excited about. They call them awesome beers but I was totally underwhelmed. I had retained the box in case they had dispatched the wrong box or a generic box however given they could not be bothered to respond I will today dump all of their glitzy product into the bin..Is it worth £29 a month,,definately not.
My main bug bear is that I wasted my time emailing them on 10th Jan to clarify if this was the correct order. I got a funky holding email and again a week later with zero back emailed once more. As you will find with this company, lots of wow and magic but incapable of helping me. Dont tell me, you were really really busy or you are a really small business or someone has dropped the ball and in 99% of the time you are world beaters in everything you do. As with the other recent review, you can be dazzled by all sorts on their site however try cancelling and thats where their technical limits end. So I have to call them and tell them I want to immediately cancel my membership and guess what the guy having taken my details says 'hey you sound very frustrated, is everything OK with you today'! Like what a joke and the complete nerve of this place to come out with that load of drivel. He then further compounds matters by telling me all about what I am going to lose if I cancel, 100 points for this, 26p discount, a cuddly toy etc--laughable eh--all that effort now but absolutely zero effort beforehand--priceless eh. Tip: If you spent your time actually providing ANY customer service rather than trying to build a deeply insincere empathy for how I feel you would be much better served. Any chance they had of retaining me absolutely went out the window when the guy started with those antics. Yes I am frustrated that your delivery promised to get to me prior to Xmas but arrived on 29th Dec, these things happen. I am frustrated in that when I opened the box I got an underwhelming delivery . I was especially frustrated that I sent 2 emails to your business with regard to my order and as a first time customer you would have thought Beer 52 might have given the illusion of service but you would be wrong. You cared so much about my queries that in return across over a week all I got was silence and then the cheek of your call agent to build empathy when I have to call these people to cancel my service.
I had told a lot of family all about Beer 52 so well done Beer 52 you turn me from an advocate to someone who will proactively be telling all and everyone to avoid this silly company for the reasons listed. Deeply unimpressed by the whole experienceCouldn't agree more
10 beer case
I joined up because of a voucher where the first case of beers was only 6 pounds. However, you are joining a subscription club. They say it is possible to cancel, but this is only possible through a phone call. Calling the number leads to some wait time - 10 minutes. I think it should be made clear that you won't be able to cancel just online.
Beer
I happened upon an advert for these guys, so gave it go!
Lots of different beers with a variety of strengths and nibbles to go with. If you like something different to your normal tipple this is the place to go. I spoke with James, as I was going to cancel due to not getting through all what we have!!(this is unusual!) But instead delayed for a few months, which will give us chance to catch up, ready to resume in a few months, was a lovely happy chat and chappy! HelenBeer52
Subscribed while on offer, then didn't enjoy as much as we thought we would.
Easy to subscribe online, easy to modify account online but have to call to cancel for no clear reason other than to get extra cash from people. I do not recommendm
I had a discount on my first buy from youtube, and the first box I realised they all tasted the same then I have a monthly subscription. I have had about 5 months of these and every time all the ... every single one is exactly the same, only difference is the strength some is stronger than others, but I do love the taste of the ... but there is no point
£24 worth of free beer
Received the ..., which cost £6 to deliver, however is really difficult to cancel and you must call them, and wait a very long time to cancel.
Subscription - lousy customer service and hopeless delivery performance
Firstly, let me say I like the product and although a little high priced, I enjoy having them delivered to me door. The problem is a) terrible customer service and b) that they use the poorest of poor delivery services.
On Customer service, typically you wait 15-20 minutes on the phone to talk to someone, they don't answer e-mails, and don;'t respond to the chatbot which raises a callback if it can't solve the problem.
On Delivery, I won't say which company they use, but they begin with H and have 6 letters. The "2-5 days delivery" window after paying is routinely missed, the deliveries are just left on the doorstep, often upside down or balanced on a corner of the box. I am now having to chase every delivery, but this means contacting the poor customer service system ... :(
I expect I will be cancelling my subscription as it has simply become too difficult to work with them any longer. But looking at the reviews, this will be difficult as well it seems.Subscription
Great beers, lucklastre customer service. Cancelled my subscription of several years after their customer service team refused to help re-direct a delivery, even before it had been collected from them.
Subscription/trial
Weird beers, half unpleasant. Impossible to cancel. Immoral business model, avoid at all costs. Delivery good, except not return and the washy ... keeps piling up.
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