eCatering Reviews
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Dough mixer replacement
It's such a great feeling to come across a company that really follows through on what they promise! My experience with ECatering was absolutely fantastic. My old dough mixer had stopped working and I urgently needed a replacement to keep my business going smoothly. Not only did ECatering have great prices, but my advisor, Matthew, really went the extra mile to get me an even better deal. He was so friendly, knowledgeable, and really took care of everything. He even sorted out the delivery with the haulage contractors to make sure everything went seamlessly. It was such a relief! The delivery was right on time, and I was kept updated with texts and online tracking throughout. Couldn't ask for more. Top-notch service all round!
Dishwasher spare part
I recently had a problem with my dishwasher, it had stopped heating and was no longer under warranty. I contacted the company for help, and I was really impressed by the service I got. Matthew from the technical team really went out of his way to assist me. Not only did he give me advice on how to fix the problem, but he also sent me a spare part at no cost! Thanks to his knowledge and kindness, my issue was resolved quickly. I am truly grateful for the fantastic service I received and I will definitely continue to be a loyal customer in the future. It's not easy to find this level of exceptional service nowadays, so I highly recommend this company to anyone who needs catering equipment or assistance.
Commercial 1200mm Quattro cooker hood
I recently bought a 1200mm Quattro cooker hood from eCatering and I have to say I'm really pleased with it. Kate at eCatering gave me great advice and technical support to help me pick the right hood for my big home kitchen. The fitting instructions they sent were really helpful and made installing it a piece of cake. The Quattro cooker hood has a stylish design with smooth edges that softened the commercial look, fitting perfectly in my kitchen. The suction power is strong and surprisingly quiet. I'm really pleased with my purchase and would definitely recommend eCatering to anyone in need of quality kitchen appliances.
Commercial fridge purchase
I bought a commercial fridge from this company not long ago and I'm really let down by their aftercare service. The fridge had problems from the start, and despite sending them loads of emails and being promised callbacks, the issue still hasn't been sorted. It's been more than two months now, and I'm no nearer to getting it fixed. The buying and delivery were quick, but the lack of help and follow-up afterwards has been absolutely terrible. They really need to rethink how they handle customer service, it's clear they're struggling to keep up with demand.
Faulty Fridge Purchase
I recently bought a fridge from a company in London, and sadly, it was faulty. I tried getting in touch with them through emails and calls, but they didn't respond or take responsibility. Their unwillingness to fix the problem left me feeling really annoyed and let down. I wouldn't recommend buying anything from them if you care about getting good quality products and great customer service.
Large catering order
The catering service from eCatering really saved the day for our event. We ordered a bunch of food for our company get-together and it was all just spot on. The grub was top-notch, looked amazing, and showed up right on schedule. The staff went above and beyond to help us out with any issues or queries we had. All in all, we were chuffed to bits with how things turned out and we'll definitely be turning to eCatering again down the line.
Order mix-up
I was a bit disappointed with my recent order from this catering service. I had placed an order for a bunch of items for a party I was hosting, but when the delivery arrived, a couple of important things were missing. However, I have to say, their customer service team did a great job in sorting everything out quickly. They fixed the mistake right away and made sure I got the missing items in time for the event. Even though there was a hiccup at the start, I was really impressed with how professional and committed they were to making sure I was happy.
Large food order delivery
I recently ordered a huge load of food for a work event and I must say I was really happy with the service from eCatering. The delivery driver went above and beyond by helping me carry the heavy trays into the building, which was a massive help because I was short on staff that day. The food itself was top-notch, tasty and nicely arranged, and all my colleagues loved it. To sum it up, I was really pleased with the whole experience and I would definitely order from eCatering again in the future.
Dishwasher purchase for coffee shop
I had a fantastic experience with eCatering! Kate in sales was so helpful in helping me choose the best dishwasher for my coffee shop. She gave me loads of information and answered all my questions, which made it really easy to pick one out. And then, Matthew from tech support sent me a simple manual that made setting it up a piece of cake. The customer service at eCatering was amazing, and I'll definitely be back again. Thanks!
Heated cupboard issue resolved
We had a bit of bother with one of our heated cupboards recently and needed help sharpish. I got in touch with the company and was pleasantly surprised to be able to chat to a real person straight away, which doesn't always happen with other catering companies. The person I spoke to was really helpful and managed to sort out the problem in no time. I appreciate the quick and effective service they gave us.
Equipment for our catering business
We recently bought some equipment for our catering business from eCatering and we're really happy with the service we got. Dealing with breakdowns or having to replace equipment can be expensive for us, so having a trustworthy supplier like eCatering is really important. The quick help we got from their staff, who really know their stuff, whether it's over the phone or by email, was top-notch.
Electric insect zappers and large gloves
I recently bought some stuff from this company and I was really let down by the quality of what I got. The second-hand electric bug zapper only had one working bar, which is just not on. On top of that, the large gloves I ordered were the wrong size, making me even more annoyed as I now have to send them back. The loo roll they chucked in with my order was so dodgy it looked like a kid had wrapped it on a stupidly huge cardboard tube. The amount they charged for this rubbish is just way too much and doesn't match up with what I got. I feel like I've been totally ripped off by this lot and wouldn't recommend them to anyone.
Faulty fryer purchase
I bought a fryer for my business not long ago, but less than three months later, it broke down and can't be used. I got in touch with the company, and they told me the replacement part had to be sent from China, which would take about ten days. It's been over a month now, and even after many calls to check on it, the part still hasn't turned up. The customer service has been terrible, with the staff straight up lying about the delivery status. This whole situation has definitely shown me that it's not worth buying cheap equipment from suppliers overseas.
Faulty fridge purchase
I bought a fridge from eCatering not long ago and honestly, it was a nightmare! It broke in less than a month and when I reached out for help, the customer service was absolutely awful. They didn't seem interested in helping me at all and actually asked me to hire my own engineer to prove it was their fault. Can you believe it? So frustrating!
Fridge delivery
After all the problems I faced, I've finally got the fridge I needed from this catering service. It wasn't easy at all - took 3 tries to sort it out. Dealing with eCatering was a bit of a headache due to their poor communication and slow service. But I have to say, in the end, I got what I wanted and paid for.
Prompt delivery, excellent service
The service from eCatering was absolutely amazing. I ordered and within a day, my stuff arrived. They were so quick and efficient, really impressive. Plus, the team was super helpful, answering all my questions straight away. It's not often you find that kind of great customer service nowadays, they really deserve a pat on the back.
Charity in Sunderland
We were really stuck with our glasswashers and needed a fast solution. E-Catering saved the day by opening their shop over a holiday weekend to assist us. Carys was fantastic and we managed to buy what we required just in time for a busy event at our pub. We are so grateful for their help and excellent service!
Quick and efficient service
Having tried a few different catering equipment companies, I was really impressed with eCatering for being so easy to deal with and friendly. Unlike the others, they were easy to get hold of, super helpful, quick to respond, and just genuinely nice. And on top of all that, their prices are really good too. So from now on, eCatering is definitely going to be my first choice for all my catering equipment needs.
Countertop fryer
I recently bought a countertop fryer from a catering company, with them promising me next day delivery. As a cafe owner, this fryer was crucial for our kitchen, especially as our current one broke down out of the blue. The delivery was supposed to be the next day, but it didn't turn up. I was not happy about it because it caused us a lot of trouble, particularly during the busy bank holiday weekend. It's just not on that they said they tried to deliver it when I was in my cafe until 6 pm.
Review with most votes
Commercial 1200mm Quattro cook
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