Kugans Reviews

: 22
82% Would buy here again

Most relevant positive review

  2024-05-17
Multiple orders
I've placed a few orders with this company and I have to say, I've never been let down....Read on
Rogers

Most relevant negative review

  2024-05-04
fresh meat
My fresh meat turned up over a day late and it had lost all its chill! The blood had seeped out o...Read on
Heather

Review with most votes

  2022-04-15
Fast delivery
I got to know about Kugans before the pandemic but not as frequent as before but when the pandemi...Read on
Olivia

Reviews (22)

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    Frozen food purchase

    The company I used to buy my frozen food was absolutely brilliant. As soon as I placed my order, they were really professional, polite, and listened to what I needed. I was glad that they double-checked my address to make sure the delivery was accurate. The package was really secure and well-wrapped, especially considering I live in a different city. I was impressed with how carefully they packed my frozen foods to make sure they stayed frozen during delivery. Plus, they kept me updated on the delivery, so I could track my package all night if I wanted to. I would definitely recommend this company to anyone who wants reliable and fast service. I don't know them personally, I just found them on Google, but I'm really happy with the great service they provided. I would give them more than 5 stars if I could.


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    Fast delivery

    I got to know about Kugans before the pandemic but not as frequent as before but when the pandemic hit hard and strong and people were forced to stay home, I started shopping a lot from them and getting my delivery wasn't a problem. They are up to the task when it comes to delivery. They knew how fast the people wanted it. I get tinned foods,fruits and vegetables mostly. There was a time I decidejd to try Indian meals and I shopped for the ingredients on Kugans. Their customer care service helped out in putting me through. They are a very solid online grocery store that gives the best and leaves a lasting impression on you. Don't need to recommend them again. They are always my favorite.


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    Fast delivery

    I got to know about Kugans before the pandemic but not as frequent as before but when the pandemic hit hard and strong and people were forced to stay home, I started shopping a lot from them and getting my delivery wasn't a problem. They are up to the task when it comes to delivery. They knew how fast the people wanted it. I get tinned foods,fruits and vegetables mostly. There was a time I decidejd to try Indian meals and I shopped for the ingredients on Kugans. Their customer care service helped out in putting me through. They are a very solid online grocery store that gives the best and leaves a lasting impression on you. Don't need to recommend them again. They are always my favorite.


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    Fast delivery

    I got to know about Kugans before the pandemic but not as frequent as before but when the pandemic hit hard and strong and people were forced to stay home, I started shopping a lot from them and getting my delivery wasn't a problem. They are up to the task when it comes to delivery. They knew how fast the people wanted it. I get tinned foods,fruits and vegetables mostly. There was a time I decided to try Indian meals and I shopped for the ingredients on Kugans. Their customer care service helped out in putting me through. They are a very solid online grocery store that gives the best and leaves a lasting impression on you. Don't need to recommend them again. They are always my favorite.


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    Multiple orders

    I've placed a few orders with this company and I have to say, I've never been let down. During my last order, there was a problem with the delivery service not being able to deliver for some reason. But, I got in touch with the company and they sorted it out quickly, sending me updates by email until my order arrived. I can't fault this company at all - they really do their best to make sure customers are happy. I'll definitely be using them again whenever I need to buy something.


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    Broken product delivery

    I recently bought something from that shop, but I wasn't happy with how it all went down. They didn't keep me informed about when my order would come, which left me unsure and stressed. It was tricky to find out where my package was because they didn't give me much info. And when it did eventually turn up, it was damaged, and that really let me down.


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    Fresh meat and veggies

    I recently bought some fresh meat and vegetables from Kugans and I must say, it was a really nice experience. The items always come the next day, nicely packed and still fresh. But last time, there was a bit of a delay in delivery which made me worry about the freshness of the mutton. I got in touch with customer service to share my concerns and they were really kind and helpful. They sent me another batch of fresh mutton right away, which was really impressive. I think Kugans really cares about making their customers happy and I'm very impressed with their top-quality products. I would definitely recommend shopping with them for all your grocery needs.


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    New Year party herbs and ingredients

    I bought a load of herbs and ingredients for a New Year party not long ago. But oh, the hassle I had with the billing address and delivery - my order kept getting cancelled! So, I got in touch to stress how vital it was for me to get my order on time. The company really went the extra mile to make sure my order got to me quickly, even though it was the busy post-Christmas period. I was seriously impressed by their top-notch service and quality ingredients. I would definitely urge others to go to this company for their fantastic service and products. Thanks for such a great experience!


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    South Indian grocery items

    I've just ordered a bunch of groceries from Kugans, focusing on South Indian items, and honestly, I have to give a shoutout to their amazing service. Lakshmi, one of their customer service reps, really went above and beyond to help me out. Their range of products is pretty impressive, especially if you're after South Indian ingredients. But I would love it if they could include more Kerala brands like "Malabar Choice." It's a brand I usually have to get from a different online shop, so having it available at Kugans would be fantastic.


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    Natural foods and ayurvedic skin care products

    This shop is a real hidden treasure, I must say! I really adore all the different natural foods and ayurvedic skin care products they stock. The quality is truly top-notch and they have some of the best brands around. I've been shopping here for quite a while now and I'm always amazed by their range. The staff are really informed and are always eager to assist me in finding what I'm after. Plus, the delivery is spot on, always right on time which is a massive bonus for me. So, a big thank you for offering such a fantastic shopping experience!


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    Replacement items

    I went to the shop the other day to get some replacement items, but when they arrived they weren't what I needed. But I have to admit, the stuff I did get was pretty good quality. And, to top it off, everything was nicely packaged and arrived really fast, which was pretty impressive.


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    fresh meat

    My fresh meat turned up over a day late and it had lost all its chill! The blood had seeped out of the packaging too. Apparently, the delivery company messed up and that's what caused the hold-up.


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    Baby formula and diapers

    I recently bought some baby formula and nappies from Kugans, but I have to say, I've been really let down by their service. I ordered online, but it's been taking ages for my stuff to turn up. Even though they told me my order was being processed, I found out that the store only deals with online orders on certain days of the week. When I contacted them to check on my missing order, they said I'd get it in 2 days. But it's been 5 days now since then, and I still haven't received anything. On top of that, they haven't replied to any of my follow-up emails, which is really frustrating and makes me feel ignored. It's just not right to have such poor communication and delays with fulfilling orders.


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    Sought-after item

    I found just what I was after at a good price on this website. Ordering was easy and without any fuss. The product arrived quickly and the shipping cost was fair.


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    Bodrum Mild Pickled Peppers

    I've just bought some pickled peppers online because I always run out when I order my fave kebab. I found Bodrum Mild Pickled Peppers on your site and thought I'd give them a go. They're really tasty and just what I needed. Thanks, Kugans, for selling such a fab product.


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    Fermented gherkins purchase

    I bought some pickles the other day and I have to say, I was really impressed with how good they tasted. They were not only delicious but they were also delivered quite quickly. The price was fair for the quality I got. The thing that really caught my attention was the way they were packaged - the glass jar was well protected and wrapped up nicely in a big box, so they arrived in perfect condition.


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    Grocery items purchased

    I recently ordered some groceries from Kugans and I must say, I was really impressed with the whole experience. I placed my order easily on their website and got a confirmation email almost straight away. The next day, I got a notification with a time slot for the delivery from the courier. And you know what? The delivery actually arrived within that time slot on the same day. Everything went really smoothly and without any bother, and the items I got were just what I wanted.


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    Large order missing items

    Despite trying multiple times, my orders from Kugans have left me feeling really let down and annoyed. Every time I've placed a big order with them, something has been missing. Whether it's a crucial ingredient for a recipe I was keen to try, or just a basic item I needed, I've grown used to being disappointed with each delivery from Kugans. What's even more annoying is that when I've tried to contact them about the missing items, I've heard nothing back. It's just not on to pay for things that never show up, and the lack of customer service is like adding insult to injury. After going through this a few times now, I can say for sure that I won't be ordering from Kugans again in the future.


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    Doggy Doo bags purchase

    I just bought some Doggy Doo bags from Kugans and I was really happy with my purchase. The prices were really good, even with delivery costs included. The bags arrived quickly the next day and were packaged securely. I would definitely recommend Kugans to anyone looking for top-notch products at affordable prices and fantastic service.


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