All reviews of Matilda
Review about: ONLY
Cool clothes with unicorns
I ordered these awesome clothes with unicorns on them, but they are taking ages to arrive. I placed the order on the 29th of May, and now it's the 5th of June, but still no sign of my parcel. I just can't wait to get my hands on those unicorn clothes!
Review about: Chiltern Oak Furniture
Dresser Tops
I recently bought two dresser tops and I have to say, I was pretty happy with how it all went. Unfortunately, one of the items came a bit damaged, but the customer service I got was truly top-notch. They quickly gave me the choice of a new one or a refund, and the replacement I picked came in no time at all and was in perfect condition. The quality of the dresser tops has left me feeling satisfied, and I would definitely recommend this company to other folks.
Review about: ebookers
Cancelled flight to Kenya, refund offered
I had a terrible time trying to get a refund for a flight to Kenya that got cancelled. I got an email about the cancellation and a refund offer, but when I called customer service, I had to wait for 2 hours before being told it could take up to a year to process. Then, after being put on hold again while they looked for other flights, my call mysteriously got cut off right at 8pm. Quite convenient timing, if I do say so myself. The next day, I decided to take matters into my own hands and contacted my credit card company because waiting a whole year for a refund is just absurd. It's absolutely ridiculous.
Review about: ParcelCompare
International parcel delivery
The process of booking my international parcel delivery was easy and straightforward. However, I found that the pricing was a bit steep compared to other options out there. I was happy with how quickly my parcel was collected, as it was picked up within an hour of making the booking. Unfortunately, when it came to the delivery day, I received an email saying that there was no one available to sign for the parcel, even though it was being returned to a warehouse on a weekday morning. This led to unnecessary stress as I tried to sort it out, only to realise that the email had been sent to me by mistake. In the end, the service got the job done but there was definitely room for improvement.
Review about: Trusted Travel
Manchester Airport Parking Issue
I contacted this company three times about my airport parking issue, as they still haven't paid the parking company. Ended up getting turned away, had to fork out more cash at another place, and the only response I got from them was a generic email promising to get back to me.
Review about: Cosmetis
Sunscreen order
I recently purchased this sunscreen that I absolutely adore from France and I must say, Cosmetis did a fantastic job! They shipped it over to the US at a reasonable price, kept me informed every step of the way, and it actually arrived quite promptly. I have no idea how they manage to do it when other websites can't, but I am incredibly pleased that they did!
Review about: Suit Direct
Suit for grandson
When me and my grandson went to the shop, we were greeted by a really helpful guy called Andy Carroll. Andy gave us great help without being too pushy, giving good advice that suited my grandson and showing a real interest in helping us find the right suit. His amazing customer service skills and friendly personality made our shopping trip really nice. We would definitely suggest this shop to others because of Andy's great service. We're even happy to go all the way to Manchester, where Andy usually works, for any future shopping. A huge thank you to Andy for his fantastic help!
Review about: Activewear Group
Activewear item
I recently bought some activewear from Activewear Group, but to be honest, it was a bit of a nightmare. I placed my order at the end of January, but by mid-February, I still hadn't received my item. I tried to contact customer service through email, but all I got back were automated messages blaming technical problems. When I asked for a refund in March, they completely ignored me. In the end, I had to go to my bank, Santander, to sort it out with a chargeback. Dealing with Activewear Group was a real hassle and totally unprofessional.
Review about: YourStride
Innovative product
This product is incredible, it's like having an extra pair of eyes looking out for you, giving you that extra sense of security and peace of mind. The idea behind it is fantastic, and I believe it has the potential to be very successful in the market.
Review about: The Psychic Tree
Study pack with beautiful stones
Oh my goodness, I found the most amazing study pack in the shop today with the most beautiful stones! When my daughter saw it, she was over the moon, saying, "Wow, these are amazing! Thank you!" The packaging was just perfect and everything was in perfect condition. I'm absolutely thrilled with my purchase!
Review about: IndeJuice
Blueberry Sour Raspberry Elf Bar
I just got myself the Blueberry Sour Raspberry Elf Bar from this website, and I have to say it's now my top choice for buying vapes. I signed up for the monthly next day delivery service, which is really affordable and perfect for me as I vape a lot. The customer service has been top-notch, especially Rhys who sent me a lovely message with my delivery today. The Blueberry Sour Raspberry Elf Bar itself is fantastic and I'm absolutely thrilled with my purchase.
Review about: Iheat
Boiler installation
I was so impressed with the service I got from the call centre team and engineer. The engineer really knew their stuff and did a top job getting everything set up quickly and to a really high standard. The call centre staff were so helpful and worked around my schedule. I couldn't have been happier with the service I received.
Review about: Appleyard Flowers
Flower arrangement
I just wanted to share that I recently ordered a beautiful flower arrangement from this place and I was so impressed by how great the flowers looked. They were opening up so nicely and were delivered right on time without any damage. The presentation was really elegant and well put together. I'm definitely thinking of ordering from them again in the future.
Review about: Freedom Health Insurance
Quick and efficient service
I had a really good experience with the claims assessor, Shannon Bennet. She was so helpful and sorted out my issues really quickly. It was such a relief to have someone who knew what they were doing and could actually help me. I would definitely recommend getting in touch with her if you need any assistance.
Review about: 4th Utility
New connection installation
Adrian Kirkham, the engineer who came over to set up my new connection, was really top-notch. He knew what he was doing and got everything sorted out quickly. I was really impressed with how well he knew his stuff and how careful he was with the details. I'm really thankful for his amazing service.
Review about: Kelkoo
Online advertising analytics
I waited in line for ages, only to find out that the attraction lasted a measly 6 seconds and was only actually enjoyed by one real person. It felt like such a waste of my time and money.
Review about: Handtec
Smartphone
I bought a new smartphone from Handtec recently and I have to say, I am really impressed with the quality of the product. Being a returning customer, I had no hesitation in choosing this company again. The phone arrived quickly and I'm happy to report that it exceeded all my expectations. The device is top-notch and works perfectly, just like I wanted. I am extremely happy with my purchase and will definitely be going back to Handtec for any future electronic requirements.
Review about: Mountain Warehouse
Recent online purchase
I just wanted to say that the customer service I got was amazing. Joanne was really professional, super friendly, and showed she cared. She went above and beyond with how quickly she sorted everything out from when I first called to when it was all resolved. I was feeling pretty annoyed with Canada Post and the delivery mess, but Joanne's help has made me trust online shopping with this company again. I'm ready to keep supporting this brand now. And if Mountain Warehouse ever needs a hand with Canada Post, I'm more than happy to help out. Thanks a lot.
Review about: Begg Shoes
Pink suede trainer
The online delivery service was really fast and efficient. I was so impressed by the huge range of shoes they had available. I thought I'd found the perfect pink suede trainer at first, but I had to return it to get the right fit. However, the return process was simple and easy, even though there was a small charge for it. Overall, I was really happy with my experience shopping at this store.
Review about: Better2know
Travel medical requirements
I've actually been using this service for my travel medical needs for about three and a half years now. I've always received top-notch service during this time, even with the challenges brought about by the pandemic. One person who has really stood out is Louise Wright. She's been amazing in making sure all my questions are answered quickly and that I get my Fit to Fly certificates on time, even when time is tight. I really appreciate her hard work and professionalism.
Review about: Postsnap
Locket photos purchase
I've just bought some locket photos and I have to say, I was really pleased with how good they were and how easy it was to buy them. The photos were amazing quality and still had all the detail even though they were quite small.
Review about: Chronext
Watch purchase
Recently, I bought a watch from Chronext and I must say, it was a pretty good experience. The only thing was, the watch wasn't adjusted to fit my wrist like I asked, but it wasn't a big problem for me. The customer service was really great, with everyone being really helpful and keeping in touch with me the whole time.
Review about: 3Retro
Incorrect item and bad customer service
I ordered a shirt for next-day delivery, but I got sent the wrong one in the wrong size. Now I can't seem to reach them for a refund. Their customer service is absolutely dreadful, and I'm really let down by the whole experience.
Review about: Closet London
Emerald green dress
The emerald green dress I bought was so stunning. The fabric was top-notch, and it looked even more amazing in real life than online. Unfortunately, it turned out to be a bit too small for me, so I had to go through the hassle of sending it back. Despite this hiccup, I was really happy with how quickly the dress arrived and how fast customer service helped me with an issue I had with the returns label. All in all, shopping with Closet London was a great experience, and I'd definitely think about buying from them again in the future.
Review about: Rubbersole
Shoes purchase
I ordered from this website for the first time and wasn't really sure what to expect, but they had the shoes I was looking for at a great price. I also got an extra discount code and the customer service team was really helpful when I had some trouble using it. The shoes arrived on time without any problems and the communication was top-notch. I'll definitely be ordering from here again. Thanks a lot!
Review about: Blindsbypost
Motorised cassette blind purchase
The motorised cassette blind I bought was really good quality and fitted perfectly in my home. The motorised function worked like a dream and gave my room a nice modern feel. However, I was a bit let down by the lack of updates on my order. The expected dispatch date came and went without any word, and when I called to check, the customer service person didn't seem to know what was going on. It ended up taking another week for the blind to arrive, which was quite annoying. They really need to improve their communication with customers to avoid this kind of thing happening again in the future.
Review about: Magee 1866
Luxurious clothing, beautiful design
When it comes to finding top-notch clothing that's stylish and elegant, this place really hits the mark. The website is easy to use, displaying a fantastic selection of clothes that will definitely enhance any wardrobe. Ordering was simple, and my items arrived quickly and in perfect condition. The care taken in packaging was clear to see, making the whole unwrapping experience feel even more special. And with speedy delivery right to my door, I couldn't ask for anything better. I've made several purchases from this shop, and I can confidently say they are the best when it comes to quality and service.
Review about: Highstreet Outlet
Clothes
Highstreet Outlet is amazing! I received my clothes really quickly and they were just what I wanted. Also, they were a great price. And get this - I didn't have to pay for shipping because my order was over £40. I will definitely be shopping here again, no questions asked!
Review about: Lemonade
Camera insurance purchase
I strongly advise against dealing with this company. I thought by having camera insurance, I would be covered if anything happened to it. However, when my camera was stolen at the airport, they refused to give me any reimbursement. I was asked for excessive proof like a video of me using the camera, which doesn't make sense as the camera is used for recording, not to record me. The person I spoke with was extremely rude and kept saying it was my fault for the theft, calling me careless and negligent for not checking my camera until later. The customer service was terrible, and they made me feel like the theft was my own fault.
Review about: Beachsissi
Cute pink bikini
The bikini was cute on the website, but when it came, it was really badly made and flimsy. The size was all wrong and it was a total disaster. I tried getting in touch with customer service, but they were useless. Honestly, don't bother buying anything from them - it's not worth the money.
Review about: Chromeburner
Leather jacket, gloves, and helmet
I recently ordered some really cool stuff from this shop and most of it arrived really quickly. However, one item took ages to come because of the delivery service, not the fault of the shop. The customer support team was really kind and helped me with all my questions.
Review about: Holiday Extras
Shuttle Bus Service
It was a pretty good experience overall, but things got a bit chaotic with all the people at the bus drop-off and pick-up spots. If you happened to miss a bus, be prepared to wait a while for the next one. Waiting outside wasn't ideal, but I'd probably use the service again.
Review about: Together Price
Easy to use website with great customer service
I found the website dead easy to use, I could easily find what I was looking for. The customer service team were great when I had any questions or problems.
Review about: Pavers
Recent shoe purchase
I went to this shop recently and I have to say, the customer service was absolutely top-notch! There was this tall lady with a blonde bob, who used to work for the NHS, and she really went out of her way to help me and my elderly mother. She was so warm and kind, it made our shopping trip a real pleasure. Big thanks to the other two ladies working with her too. You all did a fantastic job, thank you so much for your amazing service.
Review about: Leather Company
Leather jacket purchase
I bought a leather jacket from this company recently and I have to say, I am really impressed with the service I got. When I reached out to them about the size, they were super helpful. The guy I talked to knew so much and gave me great advice that made everything easy. My order arrived really quickly, the very next day. The jacket is amazing quality and fits me perfectly. I can't praise this company enough, I highly recommend them.
Review about: Yumi
Dress for special occasion
I bought a dress for a special event from this store but it got delivered to the wrong address. When I got in touch with the courier, they told me the tracking number given by the company was wrong. Trying to contact customer service was a nightmare as they took ages to reply to my emails and fix the problem. It was a real pain and it left me feeling annoyed and let down.
Review about: PrinterPix
Frustrating payment issue
The other day I had a pretty annoying time trying to pay on the platform, especially with Google Chrome. The first person I talked to said to try a different browser, but that didn't help at all, and my books were just stuck. Then Joseph Green came along and showed me how to get around the problem. I really appreciated his fast and helpful support, and I'm sure that when I eventually get my order, it will be worth it because the final product is always top-notch. I use the service a lot and will keep on doing so.
Review about: SmartBuyGlasses
Bought Glasses
I recently got myself a pair of glasses and they're honestly so cool. The website I bought them from was super easy to navigate and the prices were quite reasonable. They were really good about keeping me informed on my order and it actually arrived right on schedule. The glasses themselves are really nice and they fit me perfectly.
Review about: Alpinetrek
Ordered a jacket
I got this really awesome jacket from them but when I had to get it sent to a different address they told me it was too late to change it. Oh, it's so annoying!
Review about: Miinto
Order cancellation and returns process
I recently had a bit of a nightmare trying to cancel an order and return some items with Miinto. I tried to cancel my order before it was even dispatched, but for some reason, I just couldn't get it done. Then, when the items (2 of them) arrived and I decided to send them back, the whole returns process was a bit confusing. I didn't realise I had to send the items back in separate packages, so I just popped them both into one package and arranged for them to be collected, which took me about 20 minutes. But, I'm still waiting for my refund and it's pretty disappointing. All in all, I'd say this has been one of the worst online shopping experiences I've had.
Review about: Kugans
Fresh vegetables and quick delivery
It was my first time ordering from this shop, and I have to say I was really impressed. The veggies I got were super fresh and the delivery came really quickly. The packaging was top-notch, especially for the fish - it was all frozen with dry ice to keep it fresh. All in all, I had a great experience and would definitely recommend this shop to others.
Review about: Svinando
Sardinian wine purchase
I came across this online wine shop when I was looking for a specific Sardinian wine that I really enjoyed while on holiday. I was thrilled to find the exact wine I wanted at a lower price than what I had paid at the hotel. They not only had the same vintage, but also a fantastic range of new wines to try. The fact that they offered free delivery was the icing on the cake, making it even easier to place my order. I have to say, I was impressed by the 10-day shipping from Italy, especially considering it was free. I would definitely recommend this website to any wine lovers searching for top-quality products and outstanding customer service.