eFlorist26 reviews
This score is based on 26 genuine reviews submitted via BritainReviews since 2022.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Flowers took the scenic route
they left Milton Keynes, popped into St Helens (practically next door to us), then, for reasons unknown, went off to Manchester. Two days late. Two days less fresh. Annoying, obviously. I complained, expecting nothing, and to my surprise got a partial refund and a polite apology — so yes, service redeemed itself slightly, but only after I'd fumed a bit. The blooms were still nice when they arrived, just a bit tired-looking, you know? All in all: ordering was easy, delivery was a mess, and I’m relieved my wife still smiled, though I’ll be wary next time. Lesson learnt: don’t trust the tracker too blindly.
Not perfect, but they fixed it
the mistake happened, but they owned it and made it right. I’m cautious about recommending them now but I’ll admit they sorted it in the end.
Pretty picture, sad handful
one rose, two lilies, a woeful splash of green and that was it. It felt limp, a bit sad (my colleague literally called it a posy and she wasn’t far off). I messaged customer service and sent photos; after a bit of back-and-forth they offered a replacement, which I appreciated, but the swap was basically the same — maybe worse, one bloom looked like it had seen better days. Opening it was underwhelming. I wanted something that felt generous and seasonal; instead it felt fiddly and stingy. If you’re buying to mark a birthday, maybe look elsewhere unless small, scrappy bouquets are your thing.
Not what I expected, but pleased in the end
It was a grey, drizzly morning and I nearly pulled the order. I was sceptical — mixed reviews and an earlier disaster with another florist had me bracing for the worst. I needed something bright for my mum's 70th; she'd just come home from a short hospital stay and I wanted to cheer her up. The bouquet arrived on time, which mattered most. It wasn't the exact picture on the site — more foliage and fewer big blooms than I pictured — and I did pause when I saw it. But my mum loved it. The colours still popped and the arrangement felt cheerful, even if less flamboyant than the photo. I messaged customer service with a grumble and got a prompt, reasonable reply, an apology and a small voucher for next time, which smoothed things over. So yes, I had doubts; they didn't vanish straight away, but by the end I was glad I went ahead. Would use again.
A birthday bouquet that fell short
tucked in among the foliage was a single rose that still smelled lovely, which was surprisingly nice and actually cheered her up for five minutes. Anyway, I got in touch with customer care because I thought they’d want to know and sort it. Their reply basically said they couldn’t do anything because of a 7‑day complaints window, and that was that. I tried to explain it was a birthday present and that she’d opened it on the day, but they stuck to the policy and didn’t offer any goodwill gesture. Delivery itself didn’t seem to be the problem — it arrived on the day — but the quality and the follow‑up were disappointing. All in all, the product didn’t match the promise and the customer service was pretty unsympathetic. If you’re buying something for a special occasion I’d be cautious; the one nice rose was a surprise, but it wasn’t nearly enough to make up for the rest.
Birthday flowers surprise
I ordered some birthday flowers for my friend and they arrived on time, which was good. However, there wasn't a message included with the flowers! So my friend had no idea who they were from, and it completely ruined the surprise. I tried to complain but couldn't find an email address on the website. When I attempted to use the chat function, it just sent me a list of unhelpful answers. I'm really frustrated with the service and definitely won't be using them again.
Flower order with personalized card
I ordered some flowers and requested a personalised card with a lovely message on it. However, I was disappointed to discover after paying that the card would be blank. I got in touch with them immediately after receiving the email confirmation, within just 4 minutes. Unfortunately, they were unhelpful and refused to fix the mistake, insisting it was my fault. They wouldn't even cancel my order when I requested it. Their customer service left a lot to be desired.
Dead flowers for wife's 50th.
I can't believe how disappointing the flowers I ordered from this place turned out to be. They were the saddest, most dead-looking bunch I've ever seen! When they arrived for my wife's 50th birthday, I was in shock. It not only ruined the occasion but also left me feeling helpless as I couldn't get a refund or properly express my dissatisfaction. The chat bot just ignored me like I was insignificant. Do yourself a favour and head to Waitrose instead. Their peonies are much cheaper and actually look alive and fresh. If anyone from that flower place actually gives a care, my order number is WA20536153.
Forgot birthday delivery
I ordered some flowers for my friend's birthday and made sure to choose her actual birthday as the delivery date. But, you know what? It was all a bit of a letdown because the flowers didn't turn up on time like they said they would. Pretty disappointing, to be honest – it totally spoilt the surprise I had in mind for her big day. It left me feeling embarrassed and annoyed, and I reckon I won't be using this service again in the future.
Two bouquet purchase
I recently bought two absolutely lovely bouquets from an online florist. One of them, filled with these beautiful roses, was just breathtaking. I did have a bit of confusion at first about when one of the bouquets would arrive, because I only got an email about one. They later told me it might come as late as 9pm, which they hadn't mentioned before. They also mentioned the possibility of next-day delivery, which I wasn't too happy about. But I was relieved to see that both bouquets arrived on the day I asked for. The flowers were really top quality and the people who got them were over the moon with how they looked. All in all, it ended up being a pretty good experience with a good result.
Fast delivery for birthday
The delivery arrived really quickly and right on time, which was so important for the birthday bash. The bunch of flowers was nice and fresh, just how it was explained. Overall, I was well pleased with the service and would definitely think about using it again next time.
Flower delivery for wife
I've used this flower delivery service a few times now because I'm often working abroad and like surprising my wife with flowers. The website is really easy to use and has different payment options that even I, not great with technology, can handle without any problems. The customer service at this florist is amazing, they deliver my orders super quickly. I placed an order one day and the flowers arrived the next day, which I think is really efficient. In terms of prices, I think this florist is very affordable compared to other places I've looked into. Overall, I'd say my experience has been excellent and I would definitely recommend this florist to anyone wanting to send flowers.
Beautiful bouquet purchase
I'm so happy with the flowers I ordered online! They were absolutely beautiful, and the person who received them was so delighted. Ordering was easy, and the customer service was really good. The prices were reasonable for the great quality of the flowers. They arrived quickly and on time. Overall, it was a fantastic experience and I would definitely recommend this flower delivery service to anyone wanting to send flowers.
Peony flower delivery
I've been using this flower delivery service for a while now and, on the whole, I've been pretty happy with it. The peonies I ordered came in good condition, although they were closed as expected. It was a lovely surprise to see a little box of chocolates along with the flowers, a nice extra touch. The people I sent the peonies to were thrilled with the bouquet, and the flowers opened up quickly once they were put in water. Nevertheless, I was a bit disappointed that the peonies didn't last as long as I had hoped - they only lasted less than a week. I'm not sure if that's the usual lifespan for peonies, but it would have been nice if they lasted a bit longer.
Flowers quantity disappointment
The flowers I got were really nice, but I was a bit disappointed when I saw how few there were. I mean, seriously! You could get double for the same price at a supermarket. It just didn't seem like good value to me. I thought I was splurging on a fancy bouquet, but now I'm not sure if I made the right decision.
Bouquet delivery to a pub
I ordered some flowers online to be delivered to a pub, and I have to say I was really happy with the service. The ordering process was easy and I didn't face any problems. The flowers were delivered quickly and they looked fantastic. The people who received them were really pleased and it made their day. I'll definitely use this service again!
Flowers, chocolates, and a card
I have to say, I was really pleased with my experience ordering from that online florist. The website was so easy to use, it made ordering a piece of cake. The flowers I ordered turned up right on time, along with a sweet card and some tasty chocolates. I've used this service twice now, and I'll definitely be using it again in the future.
Same-day flower delivery
I recently needed flowers delivered urgently for my mum's birthday and was worried about finding a reliable service that could do it quickly. I found this service and decided to give it a try. I was so pleased to see the flowers arrive at my mum's house just two hours after ordering. The delivery was really speedy, and the flowers looked amazing in the photos my mum sent me. Although the price was a bit high, I get why, considering how quickly I needed them. I'm really thankful for the fantastic service this company provided.
Gorgeous surprise bouquet
The bouquet I got from this company was so beautiful! The flowers were absolutely stunning and had a lovely scent that filled the room. I was really surprised that they lasted a whole two weeks before starting to fade. I'm really impressed and will definitely be coming back for more.
Flowers and chocolates purchase
I ordered some flowers and chocolates for a special occasion, really wanting to surprise someone special. But, uh-oh, the delivery turned into a bit of a nightmare. The flowers showed up late, just dumped in the front garden, and the delivery person didn't even bother to knock on the door. And to top it off, the free box of chocolates that was meant to come with the flowers never showed up. It was a total letdown and definitely not the lovely surprise I had in mind.
About eFlorist
eFlorist is an online flower delivery shop established in 1947, dedicated to providing carefully designed bouquets tailored to individual preferences. The company works closely with over 1,500 florist members to handcraft and deliver bouquets daily. They offer a wide range of products, including Valentine's bouquets, same-day flower delivery options, and gift hampers. eFlorist aims to support growers and farming communities worldwide by sourcing their products sustainably. Customers can choose from various delivery options, such as next-day delivery, hand-delivered flowers, flowers by courier, and plants.
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Contact Information
Suite 1 & 2 Stepnell House, Tollgate
SO53 3LU Eastleigh
United Kingdom
📧 customer.services@myeflorist.co.uk
Categories eFlorist
Services | House & Garden Reviews & Experiences
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Last update: November 2025
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Review with most votes
lovely experience shopping fro
I was about going on a business trip that will take me over a month. It was so impromptu that I didn't have time to make adequate preparations. My parents anniversary was in a w... Read onBy: Regan