Lexham Insurance - Overall Rating based on 22 reviews
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Car insurance policy
I was happy with the services from this company at first, but things went downhill when they suddenly cancelled my policy after only two months. Even though I had already paid for half of it, they insisted I pay the other ten months in one go or else they would send debt collectors after me. This sneaky move to try and get more money out of me through fear is not okay and shows they lack integrity. I recommend being careful if you're thinking of using their services.
Motorcycle insurance purchase
I've been with this insurance provider for quite a while now and I've always found them to be very helpful. The staff are really well-informed, polite, and they pay attention to what I need. They take the time to explain things clearly, which makes it easy for me to understand what I'm getting. I've always felt secure with the coverage they offer and I've never had any problems with making a claim. In my opinion, they're a great choice for insurance because of their knowledge and top-notch customer service.
Affordable insurance policy
The company had the best price for my insurance, which was obviously a big deal for me. It was a bit tricky at first to sort out all the details, but in the end, I got it sorted. The customer service team really knew their stuff and were great at helping me out. All in all, I'm happy with how everything went with this insurance company.
Campervan insurance
I had a really good experience with the customer service team when I gave them a ring to get insurance for my campervan, as I couldn't do it online. Even though I had to wait on hold for about 20 minutes before I could talk to someone, the service I received was top-notch and really friendly. They knew their stuff when it came to the different insurance choices and assisted me in picking the best policy for what I needed. Plus, the yearly cost was way better than what I had been quoted by other insurance companies I had reached out to. All in all, it was a really good experience.
Quick and easy purchase
I've recently bought insurance and I was really happy with how it all went. I liked that they don't just renew without checking with me first, unlike some other companies who try to trick you. It was nice to be in control of my own policy choices. The service was simple and quick, with no long waits on hold. However, I did find some parts of signing up online a bit confusing, it could be made easier for those of us who aren't great with tech. Despite this small problem, I'm pleased with my new insurance and I'll definitely be recommending Lexham to other bikers and friends on social media.
Motorcycle insurance purchase
I recently got motorcycle insurance from this company and honestly, it's been a complete nightmare. I wanted to add my motorcycle to my policy but I faced so many problems. I spent the whole day trying to speak to someone to help me out but no one seemed capable of fixing the issue. I called several numbers and even had a chat with a really rude person who didn't do anything to help. The lack of customer service has left me feeling really frustrated and stressed out. In the end, I just decided to cancel my insurance and asked for a refund. I also made a complaint but it seems like no one wants to step up and sort things out. Overall, my whole experience has been really disappointing.
Insurance claim assistance
I had a really bad experience recently when I got in a crash while working as a delivery driver in Rushey Green. It was so bad I ended up in hospital and now I can't even go back to work. The other driver involved was really difficult and wouldn't give me the info I needed. When I tried to get help from my insurance company, they weren't very understanding or helpful at all. Even though there was loads of clear proof that it wasn't my fault, they still said no to my claim and now I'm in a really tough spot financially. It's like they don't care at all about supporting me or being there for me when I need them most. It's making me feel even more stressed and worried about what's going to happen next.
Motorhome insurance
I was really impressed by the great price the company offered me for insuring my motorhome. After getting a few quotes, I was pleasantly surprised by how affordable their policy was. I would definitely recommend them to anyone looking for insurance.
Unusual vehicle insurance
I was really impressed with the service I got when I asked about insurance for my unique vehicle. I had loads of questions and worries, but the staff gave me clear and to-the-point answers that made everything much clearer. Also, the price they offered for the policy was really good. All in all, I felt sure I'd made the right choice in going with this insurance provider.
Policy changes
I had a really bad time with the customer service at this insurance company. I was kept waiting on hold for nearly 30 minutes before being transferred to a different service that could only arrange a callback. I waited two days for a call back that never happened, so I had to call again. I ended up facing the same frustrating situation all over again. Even though I picked this company for their cheap prices, the poor customer service has made me decide to go somewhere else for my insurance from now on.
Specialized motorbike insurance purchase
I was really happy when I saw that my bike was on your website's list of manufacturers and models. It made getting insurance a lot simpler, especially when other sites didn't have that option. I'm grateful for the personalised service your company offers.
Insurance Purchase
I recently bought an insurance policy from a company, but things didn't go too well. After having the policy for just two months, I decided to cancel it. But instead of getting a fair refund for the months I didn't use, they threatened me with debt collectors for almost the whole price of the policy. This kind of treatment is totally not okay and no customer should put up with it. I think this behaviour is not only wrong but it could possibly be against the law too. I really recommend that anyone thinking of using this company should think again and find another place for their insurance.
Motorcycle insurance issue
I've bought motorcycle insurance recently, but I'm having loads of problems with the policy. Even though I have a certificate from the insurance company, I've been pulled over by the police multiple times, and they've said my bike isn't insured. It's really frustrating and worrying because I could end up in trouble with the law. Sadly, I haven't been able to get in touch with the insurance company to sort this out, so I'm feeling stuck and not sure what to do next.
Car insurance policy
I bought car insurance from this company and it was a nightmare. Even though I gave them all the info they needed, they still cancelled my policy not just once, but three times for no reason at all. It was so annoying and let me down, especially because I picked them for their good prices. But all these hidden fees and the hassle of their bad communication and service made me wish I hadn't. I really wouldn't recommend using this company - what seems cheap at first actually turns out to be a big mistake in the end.
Account setup
I was really impressed with how easy it was to set up my account with your company. It was simple and stress-free, which I really liked. Also, I was happy to get my documents quickly without any delays. It's always a relief when things go smoothly when dealing with insurance companies, as I've had bad experiences in the past with other providers. All in all, I'm really happy with the service I got from your company.
New Bike Insurance
Their customer service is absolutely dreadful. I was left waiting on hold for ages and constantly being passed around to different departments just to sort out my policy for my new bike. In the end, I had to completely start over with a new policy because I couldn't reach anyone to assist me. It was a complete nightmare!
Quick and professional service
The service I got was absolutely fantastic! The team acted really fast to sort out the problem effectively. I was really impressed with the bloke who turned up in the recovery van and got everything fixed in a jiffy. Not only was he really skilled at his job, but he also showed understanding for my situation, which meant a lot to me. In the end, I am really pleased with the service I received.
Insurance
I can not believe a company like this can exist in this day and age.
Cancelled my policy after two months with them and had to pay 50% of the total policy.
Had to set up a payment plan with them because of the total amount owed.
There is a very good reason why they are cheap just don’t understand how what they do can be legal!Motorcycle insurance
Rang to cancel my insurance with 6 months remaining , when I finally got through was told I would receive nothing back ! Having now read other reviews for lexham seems this is a common thread with their service ..they appear to be reasonably priced , bit then once that have your money they keep it . Assistant I spoke too was rude and kept repeating a few practised quotes without explaining why they thought they could keep all of my money ! Would never use this company again , I've been insuring motorbikes for 40 years and this is the worst service I have encountered
Leaves you with the feeling you have been robbed. I advise others to read a few other review sites where their rating is far lower before using this company .. . there's a reason why their quotes are cheap ! If I could leave zero stars I would ... and strangely their reviews page on their website won't let me upload a poor review of them .. just sayinginsurance
The worst company I have ever dealt with ,do not answer phone and complete rip off advertise cheap price on fishing sites such as compare .com then find a reason to double quote or charge £50 cancellation fee on a £300 policy that run for 2 days. Do not use comparison sites they are built for cowboys like these to rob you .
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