ARKET - Overall Rating based on 20 reviews
Featured Reviews
Reviews (20)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Damaged product arrival
I got my online order the other day and the stuff was all broken when it got here. The plates I bought as a present came smashed into loads of pieces. When I talked to customer service about it, they said I had to send back the broken stuff in the same box to get a refund. But I don't have a car to move it and it's really heavy and could break even more.
Recent online purchase
I made an online purchase recently and was let down by how long it took for my items to arrive. I had ordered quite a few things and the delivery was way later than I thought it would be. It was a bit of a shame really, especially as I had such high expectations due to the brand's good reputation. Looking back, I should have done more research on their delivery times before making my order. It would have been good to have a clearer idea of what to expect from the start.
Slow shipping disappointment
I bought something from your shop not long ago and I was pretty let down by how slow the shipping was. Even though I chose the standard delivery, it took a whole 8 to 10 working days for my order to get to me. Meanwhile, other shops managed to send me stuff for free and get it to me the very next day. This delay has really made me doubt how well your shipping system works and it's left me feeling pretty annoyed.
Online order address update issue
I recently made an online order on the website, and when I got the confirmation email, I saw that bits of my address were missing. So, I got in touch with customer service right away to give them the complete info for my delivery. But they said they couldn't make any changes until the delivery company actually had the stuff. I found this policy really strange because all I wanted was to fix a mistake and make sure my order arrived on time.
Thin, see-through t-shirts
I recently ordered a couple of basic crew-neck t-shirts online because they were recommended on a magazine website. The delivery and return process went smoothly, no complaints there. However, when I got the t-shirts, I was a bit let down because the material was really thin, especially in the white one which was see-through. Also, the cut of the t-shirts was very straight and shapeless, not really flattering my curves. It seems like I'm still on the hunt for the perfect t-shirt for me.
Expensive coat with poor quality pockets
I recently splashed out £250 on a coat from this shop, hoping it would be a long-lasting and stylish addition to my wardrobe. But, to be honest, I was really let down by the pockets - they kept tearing and falling apart, which meant I couldn't use them properly and my stuff kept falling out. I've picked up better-quality clothes for way less money from fast-fashion stores!
When I tried reaching out to their customer service for some help, all they did was tell me to go back to the store - there was no online support available. It was a bit of a pain for me because I'm always on the go and don't really have time to travel back and forth to a physical store just to sort out some quality issues. Overall, I was pretty unhappy with both the product itself and the service I got. Needless to say, I won't be shopping there again in the future.Overpriced clothing
I bought some really expensive clothes from this company not too long ago, and I have to admit I am really disappointed. They said on their website that my order would arrive within 4-5 working days, but it's been six days now and they haven't even sent it out yet. The fact that they're not keeping me in the loop about what's going on is pretty worrying, and their customer service is shockingly slow - it's like they're not even there most of the time. I didn't expect such rubbish service from a European company, especially one that charges such extortionate prices. The clothes might be nice, but their customer service is definitely not up to scratch. It's a real let down for me.
International order
At first, I wasn't too sure about ordering from this company because of the reviews I saw online. But you know what? My experience with them was actually pretty good. My order came all the way from another country and it got to me in just 7 days. I was really impressed with how quickly their customer service team got back to me when I sent them an email. Some people said bad things about their returns process, but my order came with a returns label, even though I didn't need it because the item was really good quality. Overall, I'm happy with how everything went and I might buy from them again in the future.
Clothing items
I bought some clothes from ARKET recently and I have to say, I was really let down by the lack of originality and creativity in their designs. It feels like they've lost their spark and are now just producing plain, boring pieces that don't really stand out. The quality of the items is still good, but the lack of excitement in their range makes shopping there a bit dull. I used to enjoy shopping at ARKET, but now it's starting to feel like any other high street brand with nothing special to offer.
Beanie hat purchase
I bought a Beanie hat from your shop not long ago. The hat was good quality and all, but I noticed on my bank statement that a payment had gone to Klarna, a service I didn't choose to use. I didn't agree to this, so it's worrying as it might affect my credit rating down the line. It would be helpful if the checkout process made it clear when a third-party service is being used to handle payments.
Lengthy delivery times
I must say, ordering from this place has been really disappointing. The delivery times are just terrible, especially considering the high shipping fee for small orders. It's frustrating to see how out of sync this brand is with other high street stores. Personally, I've never got my orders in less than a week, and they often arrive late without any good reason. If this brand wants to stay current and compete in today's market, they really need to up their shipping and logistics game.
initial online order
I recently made my first order with this company online, and I have to say, it was a bit of a letdown. The service was pretty rubbish from the get-go, with my order taking ages to process and the customer service team not being much help at all. To top it off, I think they might have been a bit dishonest, which has definitely put me off shopping with them in the future. It's really disheartening when a company doesn't meet the expectations and trust of its customers.
Oversized garment
I bought a too-big piece of clothing from this shop and it didn't fit as expected. So, I decided to return it. However, the return process wasn't smooth - there were delays in confirming the return and giving me my money back. They even asked me to hold off on sending it back, which made me worry about how they run things. Eventually, I got my item back but the lack of updates and slow refund left me feeling let down. It wasn't worth all the trouble, so I'd recommend being careful when buying from them.
Recent online purchase
I made a purchase online recently and I'm really disappointed with how long it's taking for my items to arrive. It's been more than a week since I ordered them and there's still no sign of them. I know delays can happen, but it's frustrating when other online shops manage to deliver quickly. I was hoping to have my items before my upcoming trip, but it doesn't look like that's going to happen now. The lack of updates about the delay is also pretty disappointing. All in all, I'm not happy with the service I've received this time.
Digital purchasing experience
My recent experience with the digital shopping system was a bit of a nightmare, to be honest. I had so many problems trying to buy something. At first, my Visa Infinite card wouldn't work, and then my friend's Revolut card had no luck either. I also tried to change my country settings but that option seemed to be broken. On top of that, the cache was playing up, making me add things to my basket over and over because of tech glitches. When I used the desktop site, it was really slow when I tried to add lots of items, but the mobile site was fine. And to add to the mess, using Klarna for payment was also a problem. I tried everything - different devices, web browsers, and cards - but I just couldn't buy anything in the end.
Online shoe purchase
I was really chuffed to get my shoes delivered in top notch condition and looking just like they did on the website. At first, I had my doubts coz the price was so low, thought it might be a con, but turns out it was a cracking deal. Found the same shoes on Amazon, so was well relieved that it wasn't some dodgy advert after all.
Delayed Delivery
I bought some things online and was expecting them to arrive within 3-4 days. But they never showed up, which was a real pain because I needed them for my holiday. I got in touch with customer service, and they told me that the delivery company was sending the items back to the sender. It's really annoying that the delivery didn't work out, and now I'm feeling frustrated, broke, and without the stuff I needed.
Damaged order, return for a refund
I received a damaged order from this store recently. The pictures I sent clearly showed the damage, but they still asked me to return the item for a refund. It was really annoying and inconvenient because the item was obviously not in a condition to be resold. I think they should have just given me a replacement or refunded me without making me send the damaged item back. Overall, this experience was quite disappointing and I won't be shopping with them again.
Winter coat purchase
I bought a winter coat from this shop not long ago, thinking it would be a good quality piece that would see me through a few winters. Sadly, when it arrived, I found it didn't meet my hopes. Even though it cost a lot, the zip broke after just a few wears, which was really disappointing. When I got in touch with their customer service, all they sent me were standard apology emails that seemed like they'd been copied and pasted, and they didn't offer any solution. The quality of the coat didn't match the price, and I felt really let down by the whole thing. I'd advise anyone else thinking of buying from them to look at other options instead.
happy experience shopping from Flannery
I love coffee a lot and I so wanted to have a coffee maker in my house, I talked to my husband and we agreed to get one. So I started searching for where I could get one of great quality and at an affordable rate. I came across Arket and after much consideration, I decided to shop from them. Because I was impressed with what I saw on their page I had to order a microwave oven too. It was delivered to me within a few days and they were exactly what I wanted. I loved their product and will definitely shop from them again whenever I need any of the items that they sell. I recommend Arket to anyone looking to buy quality homeware, clothing, and accessories.
Review with most votes
happy experience shopping from
I love coffee a lot and I so wanted to have a coffee maker in my house, I talked to my husband and we agreed to get one. So I started searching for where I could get one of grea... Read onBy: Flannery