Astrid and Miyu26 reviews
This rating is based on 26 genuine user reviews submitted directly through BritainReviews.
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Keira, the lady who helped me, was really nice and sorted out my broken earrings for me. She fixed them up so quickly, and now I love this shop even more!
Warranty query assistance by Keira
Keira really saved the day when I had a question about the warranty. She was so helpful and made everything so easy. I didn't have to stress at all and felt confident that my problem was being sorted out quickly. I'll definitely be returning for more shopping in the future, I know the customer service here is excellent.
Sentimental bracelet replacement
The service at this place is fantastic! I lost a bracelet that was really important to me, and the staff here were so helpful in finding a replacement even though it had been discontinued. Zee really went above and beyond to help me, and I am so thankful. The new bracelet is of such high quality, and it has become my favourite piece of jewellery. I highly recommend this place for their amazing service and beautiful jewellery designs. Thank you so much, Zee, for everything you did!
Sterling Silver Earring Purchase
I bought a sterling silver earring from your store for my birthday recently. But then, the clasp screw back got all wonky not long after I started wearing it. As a result, the front part of the earring fell off and I couldn't find it. Obviously, I was not happy about it, so I decided to get in touch with your customer service team to sort it out. I told them how disappointed I was not just about the earring's quality, but also because your company didn't communicate or respond to me properly.
Ear cuff purchase
Keira was absolutely amazing at the store! She was so friendly and efficient, and she really knew her stuff. She made me feel like a valued customer, I can't praise her enough.
Tattoo appointment cancellation
We were really gutted when our tattoo appointment got cancelled last minute. We'd come all the way from Devon for it, arrived early like they told us to, then they asked us to come back later. But then, just 15 minutes before our appointment, we got a call saying it was cancelled. It's a shame because we've always had such good service here before.
Shiny bracelet
I bought this really lovely bracelet, but it broke really quickly. I mean, I only wore it twice and then, bam, it snapped! I tried to get a refund, but the customer service was a complete disaster. It took ages just to get a response, and when I finally did, the return process was glitchy and wouldn't work properly. Honestly, why is it so difficult to get a refund for a faulty bracelet? Now I'm out of pocket for something that didn't even last two weeks. Definitely wouldn't recommend it!
Earrings and piercing
I've been a loyal customer for quite a few years now. I've bought several sets of earrings and also got my new piercings done at one of their stores. The jewellery is really top quality and absolutely beautiful, plus the prices are pretty reasonable. The customer service at the store has been fantastic, and my piercing experience was really good too. I'll definitely keep coming back as a customer for a long time.
Recent jewellery purchase
I recently bought a lovely piece of jewellery from this shop, and I have to say I'm really impressed. The quality of the item is outstanding, it looks and feels amazing. My shopping experiences, whether online or in-store, have always been enjoyable. I've also had piercings done in-store and was happy with how they turned out. Overall, I would definitely recommend this shop to anyone in search of trustworthy and top-notch jewellery.
Nose piercing at store
I had my nose pierced and it was really cool! Chloe was the one who did it and she was really lovely. She explained everything to me and made sure I was feeling relaxed. She even listened to why I wanted to have it done. I've been considering it for ages, like literally 20 years! We had a nice chat afterwards and I didn't feel like she was rushing at all. It was a fantastic experience and I'm absolutely thrilled with it!
Welded bracelet purchase
I had a great time at the store. The staff were really friendly and helpful from the moment I walked in. Kiera, who I had been emailing with, was super nice and really helped me out. I'm looking forward to going back to the store again soon.
Delicate and well-made earrings
The earrings were stunning, really delicate and expertly crafted. The packaging was top-notch, giving the earrings a luxury touch. With such a wide selection to choose from, it was tough to make a decision, but eventually, I managed to find the perfect pair. I would definitely suggest this brand and their items. The order process was easy and quick, and the delivery was speedy. I didn't need to make any returns, so I can't speak on that, but overall, my shopping experience was fantastic, and I'll certainly be purchasing more jewellery from them in the future.
Recent piercing
I've just had a new piercing done and honestly, it was amazing! The staff were really friendly and helpful, and the jewellery they had was absolutely beautiful. I'll definitely be returning if I decide to get another piercing or if I need to find a special gift for someone.
Wedding jewellery and accessories
My sister and I went to choose her wedding jewellery and accessories recently, and I have to say, the customer service we got was amazing. The staff member who helped us was really lovely and went out of their way to make sure we found just what we wanted. I can't speak highly enough of this place for all your jewellery needs.
Earrings
I bought a pair of earrings online not long ago and ran into a problem with my order. I sent an email to customer service, and they got back to me quickly and fixed everything smoothly. I was really impressed with their great customer support and will definitely buy from them again. Thanks a lot for your help!
October Charm purchase
The customer service I got when I bought my October Charm was really great. I went to the shop on Carnaby Street on May 24th and Chad welcomed me. I felt important as soon as I walked in. Even though I didn't have an appointment, Chad really helped me find the October Charm I was looking for. The bracelet means a lot to me, so I had a bunch of questions and things I wanted, but Chad handled everything really well, with professionalism, respect, and kindness. He even took the time to get a hair out that was stuck in the bracelet. Overall, Chad's amazing customer service made my shopping trip one I won't forget.
Discount issue resolved efficiently
Zee from the customer service team was brilliant in sorting out my discount issue. I was struggling with a discount code at the checkout, but Zee quickly and efficiently fixed the problem. Their response was quick and the solution they provided was spot on. I was really impressed and will definitely be coming back as a customer because of this great experience. Thanks a lot, Zee!
Online shopping experience
I wanted to share about my recent online shopping experience, where I needed some help. I sent an email and got a quick response from a friendly and helpful customer service agent. They sorted out my concerns efficiently. Also, when I needed to book a service appointment, they quickly found a good time for me. I was really happy with the service I got overall.
Gold Heart Hoops earrings
I’ve just got my third pair of these earrings as a wedding anniversary gift, and I have to say, I absolutely love them. The quality is amazing, they’re beautifully made and they look stunning. The gold heart hoops are just the thing to make any outfit look more special, giving it a touch of elegance and sophistication. Every time I wear them, I get loads of compliments, and I’m so pleased with my purchase. I would definitely suggest these earrings to anyone who wants a chic and stylish addition to their jewellery collection. Highly recommend!
Bracelet purchase
The service I got when buying a bracelet from this shop was really top-notch. When I walked in, the staff were friendly and knew what they were talking about, helping me look through their lovely collection. I found the perfect piece and the salesperson paid close attention to all the details. Unfortunately, I lost my bracelet after a few days. I contacted the main office via email and they quickly arranged a replacement appointment for me. The whole process was smooth, and the staff at the Selfridges store were once again really professional and helpful. It was great to receive such fantastic customer service in today's world, and I wouldn't hesitate to recommend this store to anyone looking for top-quality jewellery.
About Astrid and Miyu
Does high-quality, minimalistic, yet sophisticated jewellery interest you? Astrid and Miyu are a recently founded jewellery company that crafts all of their work and aims to find a balanced marriage of class and edge, taking inspiration from the London style its founder enjoys. However, is the quality of the brand’s products up to your standard? Read through the customer reviews below to gain further insight into the experiences of other buyers with Astrid & Miyu. Moreover, reading the Astrid and Miyu reviews will help you determine if the brand is the right fit for you.
About Astrid & Miyu
Astrid and Miyu is a jewellery brand founded by Connie Nam in 2012 after moving to London. Connie, who grew up in Washington D.C. and Seoul, used her experience of working in luxury branding and investment banking in Hong Kong to establish Astrid & Miyu as a rising fashion symbol. Moreover, Astrid and Miyu are both names meaning beautiful in Swedish, Astrid, and Japanese, Miyu, two countries from which the brand's style takes inspiration. Furthermore, the brand aims to revolutionise the jewellery industry by providing customers with contemporary, timeless, and elegant accessories. Since launching their first products, the company name has spread through fashion circles and won the respect of critics, being awarded a place on 'HOT100' by Professional Jewellery (2015), 'Ones to watch' by Management Today (2014) and Smarta 100 winner for the Female Entrepreneur category (2014), as well as being shortlisted for the ‘Brand to watch’ at the UK Jewellery Awards in 2015. Along with the awards, celebrities such as Georgia May Jagger, Pippa Middleton and Jessie J have been seen wearing jewellery by Astrid & Miyu.
Products and Services of Astrid & Miyu
The designs of the jewellery company are inspired by minimalism, geometry and architecture, as well as the edge and sophistication Connie sees in London's style. But, above all else, the company's outlook is that jewellery should in no way override or spoil the wearer's beauty.
Is Astrid and Miyu Good Quality?
Yes! The Astrid and Miyu quality standards are exceptional, meaning every customer’s order is scrutinised and determined as high quality. Moreover, the brand creates the pieces using a combination of 3D printing and handcrafting methods. Furthermore, Astrid & Miyu has a wide range of earrings, necklaces, rings, and bracelets. Along with these categories, their website also displays some of their accessory collections, inspired by themes or in collaboration with other designers, such as the fashion blogger Yanin Namasonthi. These are all sold in its two London outlets, its online store and other retailers such as House of Fraser and Fenwick.
Additional Services of Astrid & Miyu
The brand offers a delivery service, meaning customers can purchase their order on the website and receive the package within 2-10 business days. Moreover, customers can return an item within 28 days following the date of delivery. However, the accessories need to be unworn and in their original condition and packaging. The company also have a loyalty rewards system, giving points for purchases or recommending the brand, which can be cashed in for discounts on your next purchase. Astrid and Miyu accept secure payment methods such as Visa, MasterCard, PayPal, and Klarna, which customers can use when making a purchase on the website. Moreover, the brand offers a customer service page, email, and phone number that you can use for further assistance and queries. Furthermore, Astrid & Miyu has official social media accounts on Facebook, Pinterest, Instagram, and Tik Tok, which have been listed below.
Email: customercare@astridandmiyu.com
Phone: 020 3868 2879
Facebook: @astridandmiyu
Pinterest: @astridandmiyu
Instagram: @astridandmiyu
TikTok: @astridandmiyu
Complaints, Compliments, and Tips for Astrid & Miyu
Have you bought a piece from Astrid & Miyu’s collections? If so, why not let others know about your experience? For example, how well did the sizing fit your requirements? Do you agree with the Astrid and Miyu piercing reviews> Did you feel you could see the quality of the materials used in their products? In your opinion, is Astrid and Miyu worth it? Do you think they are up to date with the styles they used for the jewellery? Or perhaps you have visited one of their London stores and have some experience with their customer experience? Leave a customer review for others to hear about the company first-hand and to give the brand some feedback.
The Importance of Customer Ratings and Feedback
Customer ratings and feedback are important to both Astrid & Miyu and prospective buyers. For example, your experience will help Astrid & Miyu understand your point of view on its products and services. On the other hand, customer feedback will show future buyers what shopping with Astrid & Miyu entails. From there, prospective buyers can determine if the brand is the right company to help them fulfil their accessory shopping needs.
Why Share Positive Astrid & Miyu Reviews?
A positive Astrid and Miyu review will help the brand to determine which of its products and services are already up to standard. Moreover, the Astrid & Miyu review page will show future customers the trust and satisfaction previous buyers have with the brand. As a result, a positive customer review will help the brand to grow and thrive in the jewellery industry.
Why Share Negative Astrid & Miyu Reviews?
Negative Astrid & Miyu reviews are important in assisting the brand in determining which of its products and services customers consider unsatisfactory. From there, the brand can work to solve any issues customers experienced in the past and improve its products and services to ensure an exceptional experience for future users.
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Categories Astrid and Miyu
Online shopping | Fashion Reviews & Experiences | Jewellery Reviews & Customer Experience
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Letzte aktualisierung: November 2024
Review with most votes
beautiful collections
i buying bracelets and jewelry for me, for my friend, for my mom, and the list is little long. overall, i am a very old customer of the Astrid and ordered lots of products, the... Read onBy: Owen Fynn