Astrid and Miyu Reviews

: 26
77% Would buy here again

Most relevant positive review

  2024-05-10
Faulty earrings
Keira, the lady who helped me, was really nice and sorted out my broken earrings for me. She fixe...Read on
M. Scott

Most relevant negative review

  2024-04-17
Shiny bracelet
I bought this really lovely bracelet, but it broke really quickly. I mean, I only wore it twice a...Read on
Maisie

Review with most votes

  2017-08-04
beautiful collections
i buying bracelets and jewelry for me, for my friend, for my mom, and the list is little long. o...Read on
Owen Fynn

Reviews (26)

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    Bracelet purchase

    The service I got when buying a bracelet from this shop was really top-notch. When I walked in, the staff were friendly and knew what they were talking about, helping me look through their lovely collection. I found the perfect piece and the salesperson paid close attention to all the details. Unfortunately, I lost my bracelet after a few days. I contacted the main office via email and they quickly arranged a replacement appointment for me. The whole process was smooth, and the staff at the Selfridges store were once again really professional and helpful. It was great to receive such fantastic customer service in today's world, and I wouldn't hesitate to recommend this store to anyone looking for top-quality jewellery.


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    October Charm purchase

    The customer service I got when I bought my October Charm was really great. I went to the shop on Carnaby Street on May 24th and Chad welcomed me. I felt important as soon as I walked in. Even though I didn't have an appointment, Chad really helped me find the October Charm I was looking for. The bracelet means a lot to me, so I had a bunch of questions and things I wanted, but Chad handled everything really well, with professionalism, respect, and kindness. He even took the time to get a hair out that was stuck in the bracelet. Overall, Chad's amazing customer service made my shopping trip one I won't forget.


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    Delicate and well-made earrings

    The earrings were stunning, really delicate and expertly crafted. The packaging was top-notch, giving the earrings a luxury touch. With such a wide selection to choose from, it was tough to make a decision, but eventually, I managed to find the perfect pair. I would definitely suggest this brand and their items. The order process was easy and quick, and the delivery was speedy. I didn't need to make any returns, so I can't speak on that, but overall, my shopping experience was fantastic, and I'll certainly be purchasing more jewellery from them in the future.


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    Gold Heart Hoops earrings

    I’ve just got my third pair of these earrings as a wedding anniversary gift, and I have to say, I absolutely love them. The quality is amazing, they’re beautifully made and they look stunning. The gold heart hoops are just the thing to make any outfit look more special, giving it a touch of elegance and sophistication. Every time I wear them, I get loads of compliments, and I’m so pleased with my purchase. I would definitely suggest these earrings to anyone who wants a chic and stylish addition to their jewellery collection. Highly recommend!


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    Faulty earrings

    Keira, the lady who helped me, was really nice and sorted out my broken earrings for me. She fixed them up so quickly, and now I love this shop even more!


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    Warranty query assistance by Keira

    Keira really saved the day when I had a question about the warranty. She was so helpful and made everything so easy. I didn't have to stress at all and felt confident that my problem was being sorted out quickly. I'll definitely be returning for more shopping in the future, I know the customer service here is excellent.


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    Sentimental bracelet replacement

    The service at this place is fantastic! I lost a bracelet that was really important to me, and the staff here were so helpful in finding a replacement even though it had been discontinued. Zee really went above and beyond to help me, and I am so thankful. The new bracelet is of such high quality, and it has become my favourite piece of jewellery. I highly recommend this place for their amazing service and beautiful jewellery designs. Thank you so much, Zee, for everything you did!


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    Recent jewellery purchase

    I recently bought a lovely piece of jewellery from this shop, and I have to say I'm really impressed. The quality of the item is outstanding, it looks and feels amazing. My shopping experiences, whether online or in-store, have always been enjoyable. I've also had piercings done in-store and was happy with how they turned out. Overall, I would definitely recommend this shop to anyone in search of trustworthy and top-notch jewellery.


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    Nose piercing at store

    I had my nose pierced and it was really cool! Chloe was the one who did it and she was really lovely. She explained everything to me and made sure I was feeling relaxed. She even listened to why I wanted to have it done. I've been considering it for ages, like literally 20 years! We had a nice chat afterwards and I didn't feel like she was rushing at all. It was a fantastic experience and I'm absolutely thrilled with it!


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    Earrings and piercing

    I've been a loyal customer for quite a few years now. I've bought several sets of earrings and also got my new piercings done at one of their stores. The jewellery is really top quality and absolutely beautiful, plus the prices are pretty reasonable. The customer service at the store has been fantastic, and my piercing experience was really good too. I'll definitely keep coming back as a customer for a long time.


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    Sterling Silver Earring Purchase

    I bought a sterling silver earring from your store for my birthday recently. But then, the clasp screw back got all wonky not long after I started wearing it. As a result, the front part of the earring fell off and I couldn't find it. Obviously, I was not happy about it, so I decided to get in touch with your customer service team to sort it out. I told them how disappointed I was not just about the earring's quality, but also because your company didn't communicate or respond to me properly.


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    Ear cuff purchase

    Keira was absolutely amazing at the store! She was so friendly and efficient, and she really knew her stuff. She made me feel like a valued customer, I can't praise her enough.


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    Tattoo appointment cancellation

    We were really gutted when our tattoo appointment got cancelled last minute. We'd come all the way from Devon for it, arrived early like they told us to, then they asked us to come back later. But then, just 15 minutes before our appointment, we got a call saying it was cancelled. It's a shame because we've always had such good service here before.


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    Shiny bracelet

    I bought this really lovely bracelet, but it broke really quickly. I mean, I only wore it twice and then, bam, it snapped! I tried to get a refund, but the customer service was a complete disaster. It took ages just to get a response, and when I finally did, the return process was glitchy and wouldn't work properly. Honestly, why is it so difficult to get a refund for a faulty bracelet? Now I'm out of pocket for something that didn't even last two weeks. Definitely wouldn't recommend it!


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    Welded bracelet purchase

    I had a great time at the store. The staff were really friendly and helpful from the moment I walked in. Kiera, who I had been emailing with, was super nice and really helped me out. I'm looking forward to going back to the store again soon.


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    Recent piercing

    I've just had a new piercing done and honestly, it was amazing! The staff were really friendly and helpful, and the jewellery they had was absolutely beautiful. I'll definitely be returning if I decide to get another piercing or if I need to find a special gift for someone.


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    Wedding jewellery and accessories

    My sister and I went to choose her wedding jewellery and accessories recently, and I have to say, the customer service we got was amazing. The staff member who helped us was really lovely and went out of their way to make sure we found just what we wanted. I can't speak highly enough of this place for all your jewellery needs.


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    Earrings

    I bought a pair of earrings online not long ago and ran into a problem with my order. I sent an email to customer service, and they got back to me quickly and fixed everything smoothly. I was really impressed with their great customer support and will definitely buy from them again. Thanks a lot for your help!


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    Discount issue resolved efficiently

    Zee from the customer service team was brilliant in sorting out my discount issue. I was struggling with a discount code at the checkout, but Zee quickly and efficiently fixed the problem. Their response was quick and the solution they provided was spot on. I was really impressed and will definitely be coming back as a customer because of this great experience. Thanks a lot, Zee!


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