Aurelia London Reviews
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Subscription service issue
I recently had a really stressful and annoying time with this company's subscription service. I've always liked their products, but I got really irritated because there were hardly any options for me to control my subscription. The website said I could pause it, but I couldn't see how to do that when I checked my account. I spent ages, over an hour, trying to figure it out on the site, but in the end, I just decided to cancel my subscription completely. Even that was tricky because there didn't seem to be a clear way to delete my account, which left me feeling frustrated and not sure what to do next. I tried contacting them by phone and email, but it took a few goes before I finally got a response and managed to cancel my subscription.
Eye & Lash Cleanser
I recently bought the Eye & Lash Cleanser to step up my skincare routine. Before, I just used a basic cleanser to take off my eye makeup, but I wanted something that would really work and care for my skin. This cleanser has gone above and beyond what I expected. It not only easily removes eye makeup and mascara, but it also looks after my lashes and helps them grow. It's a brilliant all-in-one product that I now use every day in my skincare routine. As I'm going through menopause, I make sure to use products that are gentle on my skin and show results, and this cleanser does it all. I really suggest giving it a go if you want healthier, livelier lashes.
Cell repair night oil
I absolutely love the cell repair night oil from this brand, it has been a game-changer for me. I am a big fan of scented oils and creams, and this product definitely lived up to my expectations. The scent is subtle but really refreshing, making it perfect for a relaxing bedtime routine. The oil feels so luxurious on my skin, and I have definitely seen a difference in how my skin looks and feels ever since I started using it in my skincare routine. Just a heads up though, if you have sensitive skin, I would recommend doing a patch test first as the fragrance might be a bit too strong for some people.
Citrus botanical cream deodorant, balance and glow day oil, cell revitalise night moisturiser
I recently bought a citrus botanical cream deodorant, balance and glow day oil, and got a sample of the cell revitalise night moisturiser from this company. Honestly, all three products are amazing and they smell so good. The deodorant keeps me feeling fresh without any harsh chemicals, the day oil makes my skin feel nourished and glowing, and the night moisturiser works wonders while I sleep to rejuvenate my skin. I really can't recommend these products enough for anyone wanting top-quality skincare that actually works.
Subscription issue
I'm really disappointed with the customer service I got after having an issue with a product I accidentally bought on a subscription. I was told over a year ago that I'd get a refund and be reimbursed for the postage, but every time I've tried to check on it since then, I've had no luck. It's really disheartening to see a company just ignoring their responsibilities and not taking care of their customers. The lack of accountability and respect for us customers is just not on and it's made me feel unimportant and like they don't value me at all. This kind of behaviour isn't what you'd expect from a good company that cares about its customers and appreciates their business.
Bamboo face cloths
I recently bought some bamboo face cloths and I was really let down by the excessive packaging they came in! The box they were delivered in was huge and filled with unnecessary Polystyrene, which was totally pointless as the cloths were not fragile at all. Plus, the cloths were wrapped in yet another box that ended up in the bin as well. It's frustrating how some companies still don't seem to care about the environment, especially with everyone talking about it so much lately. I've definitely decided not to purchase from them again!
Skincare products
I must say, I am really impressed with the skincare products from this brand. Since I started using them, my skin has improved so much in terms of texture, hydration, and overall appearance. I would definitely recommend these products to anyone wanting to boost their skincare routine. The ingredients are fantastic and the formulas actually work. I've tried a lot of brands before, but none have worked as well as these. I am super happy with my purchase and will definitely be sticking with this brand as a loyal customer.
Present purchase
Thank you so much for getting back to me. I'm pleased to say that my order arrived today and it was well packaged and looks great. It's actually a gift, so I'm hopeful that it will go down well. One thing I noticed is that it would be helpful to have an automatic confirmation email when making a purchase and possibly improve your customer service communication. I've heard great things about your products, so it's a shame when administrative issues get in the way.
Skin products, quick dispatch, reasonable price
I've just bought some skincare products from this company and I'm really happy with how they've worked for me. My skin looks brighter and more radiant already, a noticeable improvement. The delivery was fast, and I got my order on time. The prices were quite fair considering the quality of the products. All in all, I'm really pleased with my purchase and would definitely suggest this company to others.
Kit with cleanser, serum, face cloth and two moisturisers
I bought a kit from your shop not long ago that had a cleanser, serum, face cloth, and two moisturisers - one for the morning and one for the evening. The stuff is definitely top-notch, with really good ingredients that do wonders for my older skin. I was surprised at how little of the product I needed to use, so even though they're small, I know each one will last me ages.
Second purchase issue with DHL
This is the second time I've bought things from this company, and it's been a bit of a nightmare, to be honest. I got a message from DHL saying I needed to pay an extra 90 euros on top of the 200 euros I'd already spent. I checked the invoice and saw I'd already paid the taxes when I ordered, so I was confused about why I was being asked to pay again. I sent a few emails to the company over the past week, but I didn't get any replies. To make things worse, I've already left Europe and now my stuff is stuck somewhere on the way.<br><br>Even though DHL said my order would arrive in 2 working days, it actually took much longer to ship. Up to now, I've still not heard back from the company, and my order could end up getting sent back to them.<br><br>Because of the delays and the fact that they're not talking to me, I asked for a refund, but once more, I didn't get a response. The lack of customer service and their unwillingness to sort out my issues is really disappointing. If my items get sent back, I'll lose my money and my stuff.<br><br>I really wouldn't recommend buying from this company given my experiences. The lack of communication, late delivery, and not fixing customer problems properly make it risky to shop with them online.
Delayed order, inadequate product quantity, missing free gift sample
I made an order with this company around two weeks ago, and I am really disappointed with the service I have got. It's been almost two weeks now, and I still haven't got my items, even though their website says orders usually arrive within 3-5 working days. I have sent a few emails asking about my order, but I haven't got any reply back. This isn't the first time I've had issues like this with this company. Also, I've noticed the bottles don't have as much product in them as they should, and despite being promised a free gift sample at checkout, I've never actually got one. It's frustrating because I do actually like their products, but the lack of reliability in their service is making me think about taking my business somewhere else.
Reusable bamboo cotton pads
I ordered these reusable bamboo cotton pads expecting them to be lovely and soft, but they turned out to be really disappointing. They were rock hard and way too small, like trying to use a tiny marshmallow to remove makeup. I'm really disappointed with this product.
Probiotic concentrate - Great product, Terrible customer service
The probiotic concentrate is amazing, but their customer service is terrible! I tried to contact them on Twitter and Facebook, but they never replied. There was a great sale a while ago, and I wanted to buy something for around £23, but the delivery fee wasn't working properly. Since no one answered my messages, I ended up going elsewhere.
Probiotic supplements purchase
I've been using this brand for a good few years now, but I have to say, my recent experiences with their products have been pretty disappointing. Over the past year, I've bought two things from them, both of which have left me feeling pretty let down. The first thing I got was part of a big order, with some probiotic supplements. When they arrived, I was shocked to see that they were already expired, and the expiration date was only a week away. I got in touch with customer service to tell them about it, because there was no info on the website about the expiration date. Instead of saying sorry, they just updated the website with the new date, which felt a bit sneaky to me. The lack of honesty and the poor quality of the products were a letdown, especially after being a loyal customer for so long. Despite all that, I thought I'd give them another chance and made another big order recently. But, unfortunately, my second experience was just as disappointing. The products arrived all squished up in an envelope with no protective packaging or bubble wrap. The boxes were all crushed, but thankfully the products inside were okay. The lack of care in the packaging made me wonder about the quality and care put into the products themselves. After these experiences, I've decided I won't be buying from them again, and I won't be telling others to either.
Order not received
I sorted an order on their website about a month back, but I still haven't got it. I've tried to contact them through email and Instagram, but I've had no luck in getting it sorted. They said they had delivery problems to my area initially, but promised to send my order soon. Since then, they've gone quiet and haven't sent my order or refunded my money. I'm really let down by their poor communication and customer service.
Various skincare products
I was first attracted to the beautiful packaging and the appealing scent of the products, so I decided to buy a few skincare items. But, unfortunately, my enthusiasm soon turned to disappointment when the face creams I used caused irritation on my cheeks, something I had never previously encountered. On top of that, I ended up with under eye milia from using the products. It's really disappointing that my experience was tainted by these problems, particularly after hearing such great things about the brand.
Recent purchase disappointment
I'm gutted by my recent experience with this company. I've been a loyal customer since 2018 because their products are just top-notch. But my latest order was a letdown. They sent me the wrong size – smaller than what I paid for. It's been almost a month since the mistake, and it took four emails just to get a response. They admitted their error and said they'd send the correct size, but I'm still waiting. They promised to fix things by November 1st, but I've got no replacement, no shipping info, nothing. It's so disappointing to be treated like this, especially when it's an easy fix for them.
Bad customer service
I had a really terrible experience with this company. They didn't even acknowledge my order, ignored my emails, and then the product just turned up at my door out of nowhere. It was very poorly packaged in a massive box with hardly any padding. If it had been damaged, I don't think they would have done anything to assist. I won't be using them again!
Review with most votes
Present purchase
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