Sandy bimaterial

This is hands-down the worst shopping experience of my entire life. My boyfriend ordered a bag for me as a valentines gift. The bag was a specific item I liked. The item was supposed to arrive on feb 16th. On the 18th we look at the tracking number - the shipment is marked as still on hold in Milan. The order was made on feb 6. They send it after this reminder. They mess up the recipient name on the customs form, hence another week’s delay. The bag arrives. It’s a completely different bag. Different size, different shape, different color. Help desk goes missing for a few days despite daily emails. Moreover, there was no return form attached to the invoice. The invoice is for the right bag, the bag that’s arrived isn’t even on the website and looks like a model from a few years back, they don’t even use this type of lock any more. Scam website if you ask me, probably just trying to get rid of their backlog inventory at new season’s prices.