DotcomBlinds Reviews : Share your review & read experiences

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DotcomBlinds

50% Would buy here again

Spotlight: What are our customers saying?
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G
Gareth
Very pleased with my new blinds and the sample service was excellent also. Great quality product and simple to install. Wish I had known about this company before - will be back for more when needed.Read on
L
Liz Welsh
Fantastic after care service. Bought 2 blinds 1 had a chain fault, it was replaced within days of reporting. Would definitely buy again from them.Read on
R
Raymond Procope
Well where do I start ordered 3 blinds they arrived after about 3 weeks fitted the blinds and 2 of them were faulty fair point Dotcomblinds replaced them straight away had to wait another 2 weeks w...Read on
M
Mary Neville
Negative. Ordering was easy but the order when it arrived was so confusing.It came in 2 boxes but stamped with 1 of 3.Box 3 never arrived. Part 3 was in box 1 but it took ages to work that out. ...Read on

All reviews (4)

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  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    New blinds

    Very pleased with my new blinds and the sample service was excellent also. Great quality product and simple to install. Wish I had known about this company before - will be back for more when needed.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    2 blinds

    Fantastic after care service. Bought 2 blinds 1 had a chain fault, it was replaced within days of reporting.
    Would definitely buy again from them.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Window blinds

    Well where do I start ordered 3 blinds they arrived after about 3 weeks fitted the blinds and 2 of them were faulty fair point Dotcomblinds replaced them straight away had to wait another 2 weeks when the replacement blinds arrived only open tge 1 box and the pull strings were not attached to the bl8nds emailed Dotconblinds and they replied that I must have cut the cords when opening tge box I replied not a chance and woukd not refund me or replace tgw blinds havent even opened tge second box tgat was replaced this company is a joke dont shop here a warning from a very disatified customer they cant even be bother tp ring youvall comunication done by email ... company


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Roller blinds

    Negative.
    Ordering was easy but the order when it arrived was so confusing.It came in 2 boxes but stamped with 1 of 3.Box 3 never arrived.
    Part 3 was in box 1 but it took ages to work that out.
    The instructions are not fit for purpose if you are a beginner.I ordered the rod control and not the chain on one of them and there are no clear instructions .
    I believe these were a total waste of money.

    Hi Mary, thank you for your review.

    Glad to hear you found the ordering process was simple and that your order was delivered altogether within the quoted lead time.

    Labelling on the boxes can often be something used by the courier and added for their reference and so you're correct that it can be a bit confusing, however upon opening the box you'll have seen what has been received and if anything is missing.

    Our instructions are made to be as simple and easy-to-understand as possible, however, we encourage anyone who gets stuck to give us a call so we can talk you through it on the phone. The installation instructions for a chain operated roller blind and a crank-operated roller blind are exactly the same because the only difference is that the handle needs to be hooked on to the mechanism which is very self-explanatory, but the actual installation is exactly the same.

    I'm not sure why you feel these blinds are a 'total waste of money' considering you received exactly what was ordered, within the time you expected and with no issues with what was supplied. Please feel free to get in touch with suggestions on how we can improve this.

    Kind regards,

    Joe | DotcomBlinds


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