All reviews of Sonia
Review about: Fhr Parking
Car park booking query
I recently needed some information about my car park booking arrival time, so I decided to get in touch with the company through their online chat system. I wanted to check if there was a specific deadline after the booked time, and that's when I was connected with Ceri. She was really helpful, friendly, and polite the whole time we were chatting. Her answers were really clear and to the point, which made things a lot easier for me. When it seemed like the car park wasn't responding, Ceri took the initiative to contact me by phone and email the next day with the information I needed. I was relieved to find out that there wasn't actually a deadline for me to arrive after the booked time.
Ceri's customer service really went above and beyond, it definitely exceeded my expectations. It's made me feel more confident about using online chat for communication in the future. I'm really thankful for Ceri's dedication and commitment to making sure my query was sorted out properly. Thanks a lot, Ceri, for your excellent service.Review about: Bax Music
Behringer XR Rack Ears
The XR rack ears were exactly what I was looking for! I searched everywhere but only Bax Music had them. The price was really good, to be honest. Plus, the delivery was fast - I received my order in record time! Overall, I had a great experience and I would definitely shop here again.
Review about: Boxt
New boiler installation
Oh my goodness, I'm so happy with the new boiler I got from this place! It really was the best decision I could've made. Ben, the guy who sold it to me, was incredibly friendly. The delivery person was really fast, and the engineer, Alexander, did an amazing job installing it. And can you believe it? It was way cheaper than British Gas! Boxt, you guys are amazing!
Review about: Anglian Home Improvements
Door and window replacement
I just had my doors and windows replaced by this company, and I have to say, the service was excellent. The team who did the fitting were really professional and got the job done in only 3 days. I'm really pleased with how everything turned out and I would definitely suggest this company to anyone wanting to improve their home.
Review about: Belle Lingerie
First time purchase from Belle Lingerie
I was so impressed by how fast they processed and delivered my order to New Zealand. They've definitely gained a returning customer in me with their excellent service.
Review about: Cazaar
3 costumes
I ordered three costumes and they arrived the next day with free shipping. The quality of the costumes is amazing, they are really well made. I will definitely be shopping here again.
Review about: FlowerCard
Basket arrangement purchase
The flowers at this place are top-notch, no doubt about it. I bought a basket arrangement as a gift and I have to say, the recipient was absolutely thrilled. I've bought quite a few things here and I'm always impressed with how great the products are and how quickly they arrive. It's a real pleasure shopping here and I always feel like I'm getting value for my money. Keep it up!
Review about: Coolshop
Guinea pig sticks
I was really chuffed to come across those guinea pig sticks that my pets go mad for at a much better price than what I've seen in shops nearby. Ordering them was dead easy, found what I wanted and checked out without any bother. It was proper handy being able to keep an eye on my delivery and get updates about where it was at. It did take a bit longer to arrive than I expected, but eventually, Royal Mail came through and dropped off my package. All in all, I was well pleased with shopping at Coolshop.
Review about: England Store
Personalised birthday shirt
I ordered a personalised birthday shirt for my brother's 40th, but it arrived late and when it finally came, the numbering was all wrong. I had to send it back and then wait for up to 24 hours for someone to get in touch about the return. The product was really shoddy, the service was rubbish, the communication was poor, and it was clear that they just didn't care.
Review about: Bensons for Beds
Bed purchase, Syd from Morecambe
My partner and I were looking for a new bed, so we went to different bed shops to check out what they had. The first place we went to was a store where we met Syd from Morecambe. As soon as we walked in, Syd showed us all the different beds and mattresses they had, and he answered all our questions patiently. He was really knowledgeable and made us feel at ease, without pressuring us to buy anything. This kind of service was what made Bensons for Beds stand out from the other shops we had been to.
Review about: Moda Furnishings Limited
Outdoor sofa and table
What a nightmare! I ordered an outdoor sofa and table from this company and it has been a disaster. To begin with, they weren't honest about how long it would take for my order to arrive. They only admitted the truth after I made a complaint. When the delivery eventually turned up after being two weeks late, only the table was included. And to make matters worse, they haven't even contacted me about the missing sofa. I'm really thinking about cancelling my order completely.
Review about: Olivia & Pearl
Xmas gifts purchase
I bought some Christmas presents from here recently and I was really happy with my experience. The gifts came in lovely boxes, which made them look extra special even before they were unwrapped. The quality of the products was top-notch and the recipients loved them. I'll definitely be coming back for more gifts in the future.
Review about: Aspen Woolf
House purchase
Alec was absolutely brilliant, always on hand to help with any questions we had. Both him and Samantha were so patient with us, and they really made the whole process seamless and hassle-free.
Review about: Mad4Tools
Half order delayed
I ordered something at the end of March and they told me half of it wouldn't be ready until the 22nd of March. But since then, I haven't heard anything from them at all. My emails have been ignored and whenever I call, I just get a message saying no one's around to talk. It feels like they've taken my money and left me hanging with no idea about my order. The service is absolutely terrible!
Review about: headout
Ticket purchase for a show
I bought tickets for a show the other day and I thought the whole process was great. The website was really easy to use, I could pick my seats and buy the tickets without any hassle. The cast of the show were amazing, you could tell they put a lot of effort into their performance. Plus, the usher was so enthusiastic about the show, it really added to our enjoyment of the whole experience.
Review about: Halara
Work pants replacement
I swapped some work trousers instead of getting my money back, and it all went really smoothly. The new trousers I got to replace the ones I wasn't keen on are amazing! They're really good quality and great for the summer, whether you're wearing them casually or for work. All in all, I'm really happy with the product.
Review about: Cosmetis
Wrong item sent
I ordered something back in December, but they ended up sending me the wrong item! I've been attempting to contact them via email, but all I've received is a dull automated response. All I really want to know is how to go about returning this item and getting the correct one sent out to me!
Review about: Nova Direct Breakdown Cover
Breakdown cover purchase
I wasn't sure about getting breakdown cover at first, but I thought I'd give it a go. I made a mistake with the payment and RN code, but luckily the customer service rep was really helpful and talked me through it. Charlotte was fantastic and really made the whole thing easier than I thought. I'll definitely be telling others about their services.
Review about: MyMemory
iPhone case
I was searching for a phone case for my iPhone, you know, and I accidentally bought the wrong one. But then I discovered MyMemory and they were really helpful and quick to refund my money without any hassle. I was really impressed and I will definitely recommend them to all my friends. I will certainly be shopping with them again in the future!
Review about: Zaful
Recent order of clothes
Oh my goodness, my order was just awful! It was so difficult to get in touch with anyone. The customer service was really bad and you have to contact a support centre that's super hard to reach. There are many other clothing retailers that have much better communication systems. ZAFUL, if you're listening, please don't send me a standard response apologising because it's not helpful at all!
Review about: Waveinn
Helly Hansen buoyancy aids from outside the UK
I recently bought 2 buoyancy aids from a supplier abroad via Waveinn. Even though the items were shipped from outside the UK, they arrived well-packaged and quickly within 5 days. I was kept in the loop throughout the whole process with 6 informative emails updating me on my order status. The communication and service from Waveinn were top-notch, making my shopping experience smooth and hassle-free.
Review about: Loreto Gallo Pharmacy
Missing item in recent order
My time dealing with the pharmacy has generally been pretty good, but my last order was a bit of a letdown. They forgot to include an item that I'd already paid for. I tried getting in touch with customer service through emails and phone calls several times, but I didn't hear back from them at all. It's disappointing because I used to think quite highly of them.
Review about: ReduceMyExcess
7 day cover, refund
So, I got a 7-day insurance policy for the car rental, but it turns out I didn't actually need it because the company made a big mistake. Luckily, Nadine was really helpful and managed to sort everything out for me. She kept me updated and even gave me a refund, apart from a £5 cancellation charge. It might not sound like much, but it made a big difference and really eased my stress at the time.
Review about: Garden Buildings Direct
Shed purchase
The delivery was a nightmare, didn't get any warning and it was late. It took ages to put it all together, felt like a never-ending jigsaw puzzle. Not enough roof pieces, I had to buy more. There were gaps in the joins because of shoddy workmanship. The instructions and packing list didn't even match. The build times suggested were totally unrealistic. The final product was alright, but definitely not as good as the one I purchased three years ago.
Review about: fixter
MOT and service
I recently used Fixter for the first time and found the whole process to be really easy and straightforward. The staff who came to collect my car from the garage were polite and friendly, and the return was just as smooth. I will definitely be using Fixter again in the future.
Review about: Beachsissi
Cute swimwear
I absolutely love the swimwear I bought from this company, it's honestly top-notch! The colours are so beautiful and the quality is amazing. The pieces are really stylish and flattering – perfect for a day chilling at the beach or by the pool. Wearing them makes me feel confident and comfortable, which is so important to me. I'll definitely be a repeat customer in the future.
Review about: Greaves Sports
Quick and easy purchase
The ordering process was really easy, and my stuff was sent out on time. The staff were so helpful when I had a problem with my loyalty points, which made my shopping experience way better. I'll definitely be coming back to this shop again.
Review about: Sheds
Plastic shed base and Holt shed purchase
The plastic shed base and Holt shed I bought arrived quickly - within 2 days for the base and 3 working days for the shed itself. The shed looks well-built, although I haven't put it together yet as there were no fitting instructions in the package. Luckily, I got a link for the instructions via email, which was useful. Ben was really great in helping me track my delivery and answering my questions promptly. Overall, my experience has been pretty good up to now.
Review about: Halara
Shorts purchase issue
I bought two pairs of shorts from this company not long ago, but they turned out to be way bigger than the size guide said they would be. I've bought from them before, so I know their sizes, and it was disappointing to see the discrepancy. When I got in touch with customer support about it, they told me I'd have to pay for the return shipping and buy another pair to get the right size. I was really annoyed with this, because I don't think I should have to pay for their error.
Review about: 365games
Game purchase
I recently purchased this game and it honestly felt like being on a rollercoaster! Initially, I was a bit concerned after reading some negative reviews, but I decided to go for it anyway. The ordering was really straightforward and I received my game in no time. The customer service was fantastic, they even assisted me with a query I had. The pricing was reasonable and the delivery was incredibly fast. All in all, I had a fabulous experience!
Review about: TicketSwap
Event tickets
I was hoping to sell my tickets on this platform, but the event organisers have totally taken over and messed everything up! They're acting like the events are all sold out, but then they flood the site with super cheap tickets, making it really tricky for people like me to sell ours for a reasonable price. It's just not on, and TicketSwap really needs to sort this out!
Review about: loveholidays
Smooth process, affordability, quick service
I had a really good experience with the service. Booking my holiday was easy and stress-free. The website was simple to use and the information was clear. Even though I hadn't used this service before, I was happy with how affordable the holiday package was. The whole process, from booking to getting my confirmation, was quick and satisfying. All in all, I enjoyed my experience and would definitely think about using this service again next time.
Review about: Petwise
Dog insurance
I recently got insurance for my dog, which was a great decision as it covers up to £8000 per year. Vet fees can be so costly these days, so it really gives me peace of mind. The staff at the insurance company were very friendly and made the process of sorting it out and renewing it super easy.
Review about: Attraction Tickets
Customer service assistance
I've just had a bit of bad luck where I lost my booking reference. But with a simple two-minute phone call to customer service, I managed to get all the info I needed and they quickly sent me an email with my tickets. The customer service I got was fantastic, the rep was really helpful, quick, and polite. This whole thing has just made me even more confident in this company, especially since I've bought tickets from them before without any problems.
Review about: Jekyll And Hide
Leather jacket and Chelsea boots
I've got to say, the stuff from this shop is top-notch. I recently bought a leather jacket and a pair of Chelsea boots, and I couldn't be happier. Ordering was easy peasy and the delivery was super quick. The leather jacket is just amazing, you can see the quality in every little detail. Only thing is, the Chelsea boots were a tad small in size, so I'd suggest going up a size for a comfy fit. But overall, I'm really chuffed with my purchases and I would definitely recommend this shop to anyone looking for top-notch leather goods.
Review about: WorldRemit
Payment to Nigeria
I sent some money over to Nigeria on the 19th of May, but it's gone missing. I showed them my proof of deposit and bank statement, but no luck. Dealing with customer service has been a nightmare, I have to keep repeating myself. They won't refund me or give me the credit. Apparently, they've emailed their local partners, but no progress has been made so far.
Review about: TruTravels
Booking a tour
I had an absolutely fantastic time from the moment I booked the tour to the very end! The staff at the office were incredibly friendly, and my tour guide was excellent. I'll definitely be recommending this tour to all my friends!
Review about: DIY Splashbacks
Splashbacks for kitchen.
The splashbacks I got for my kitchen are absolutely fantastic! They really brighten up the whole room and give it a nice pop of colour. I have to give a big shoutout to Craig for his amazing customer service, he was so helpful. They made sure everything was just right for my measurements. The quality of the splashbacks is top-notch, I couldn't be happier with what I bought. Overall, it was a great experience and I would definitely recommend them to anyone in need of splashbacks for their kitchen.
Review about: IKRUSH
Fast delivery, true to size garments
I was so impressed with how quickly my order arrived, and the clothes were just as described - they fit perfectly and are made of lovely material. I'm really happy with my purchase and I'm already thinking about getting the same items in other colours.
Review about: Blueground
Accurate description, responsive team
It was such a relief to be able to book an apartment online and have it turn out exactly like it was advertised. The last thing you want is to arrive and feel let down by false advertising. The team at the company was really responsive and helpful, making sure that any questions or worries were dealt with quickly. Overall, it was a really good experience and I would definitely suggest their service to others.
Review about: Tiger Sheds
Large wooden shed purchase
This company is brilliant at helping customers find exactly what they're looking for. Gareth spent time going through different options with us until we found the perfect large wooden shed for our garden. The quality of the shed is top-notch and we're thrilled with our purchase.
Review about: O'Neill
Online order for clothing
I was a bit disappointed with the ordering process because I thought my browser history would remember my sizes and favourite colours to make shopping quicker, but it didn't. The delivery also wasn't as good as I hoped because I wanted to know exactly where the driver was and if there were any delays because of traffic or closed roads.
Review about: Leather Company
Jacket fell apart
I recently bought this leather jacket, but it completely fell apart after only a few times wearing it. I tried to get in touch with the company, but they totally ignored me - not cool at all! I'm definitely going to warn all my friends to steer clear of that place.
Review about: Sinful
Strapless strap-on with multiple settings
I recently bought a strapless strap-on from Sinful and it was just what I needed. The different settings made it easy to find the right intensity for both me and my partner. The toy itself felt smooth and comfortable to use. Plus, the price was really good considering the quality. As a bonus, my cat had a great time playing with the box it came in, which was a funny surprise. I'm really pleased with my purchase from Sinful and would happily recommend it to anyone in search of a high-quality strap-on.
Review about: Violet Jordan
Dress purchase
I was pretty anxious about ordering from this website as it seemed a bit dodgy, but I thought I'd take a chance. To my delight, the dress arrived quickly and it looked even nicer than I thought it would! I'll definitely be ordering from them again.
Review about: Miista
I bought a pair of boots
I bought a pair of boots, arrived in a broken box, advised luckily, otherwise they would charged me for this.
The boots were extremely tight so I asked to exchange since no money back on sale item(INSANE).I asked for another pair of boots, the told me to wait 14 days to process the exchange...basically 14 days just to send a gift card! Of course the boots I asked were not anymore available! Now I have a gift card, deducted the delivery expenses and no shoes and they are forcing me to buy something paying more since they don't want to give me the money back. Horrible experience, NEVER EVER AGAIN!
NOT RACCOMENDED AT ALL!Review about: 247 Home Rescue
Boiler cover
Great service easy and fast to set up
Review about: PrinterPix
Kayla
muy buena atencion por el chat
Review about: Verisure Smart Alarms
Smart alarm fulls set
This is the worst company imaginable it has terrible customer service and the policies that don't make any sense.I have been trying to cancel for OVER 3 MONTHS Now! Absolutely no joyWhen you call them their team can only raise a case to the 'customer care' team. Why they are named this is anyone's gues because the level of service they give, very clearly shows an incredible lack of care.They do not provide call back within the given SLA 2-3 working days. They don't cal back within the times provided (I work and cannot answer them phone during work hours), they don't work weekends, they do t take inbound customer calls. And the chance you get to speak to them they are incredibly rude and blunt! What care do they have for customers.?!Due to the incredibly poor customer service I have cancelled the direct debit as I refuse to pay for a seriously poor customer experience and a service that is not being used!The billing team Is incredibly quick to chase up for money! But when asking about the cancelling and unistallling of the equipment (which they charge £70) they have no clue and have to 'raise a case with the customer care team'. That's another 2-3 days for the call back.... Which if they manage to call back within this SLA they do it not within the times requested... The call is missed and I have to ca back! This is a vicious never ending circle.As the direct debit is cancelled they have send a threatening letter saying the 'debt' will be sold to a debt collection agency only after 2 months of non payments! Who does this! Most company will sell the debt to debt collection agencies after 6 months of arrears!I have rang them up today and have been assured by an agent this will not happen and it is their policy that after 6 months of arrears the debt can be sold. But after the terrible customer service I do not believe them.Today is the last day of the 3 month cancellation... Nobody has contacted me to book an engineer.... Rang them... You'd never guess! They have to raise a case with the customer care team!THIS NIGHT MARE IS NEVERENDING! But let this be a warning to everyone!DO NOT BUY THIS SERVICE! YOU WILL REGRET IT! IT IS AN OVERLY PRICED SERVICE WITH A TERIBLY BUILT CUSTOMER SERVICE TEAM.
Review about: Dapper Street
Ea7 trackie
Unfortunately I ordered the wrong size tracksuit but quality was fab, I sent back asap and I got my refund very quick would defo shop here again
Review about: TFNC
Terrible service
Wouldn’t let me give less than two stars above. Genuinely wouldn’t even give one star for service or delivery
Great clothes - service team let them down hugely, never respond to emails, never answer and never call back. One of the most frustrating companies I’ve ever had to deal with about a complaint that almost 8 weeks in is not resolved after
Hi
Welcome to 247 Home Rescue 😊 We’re really pleased to have you onboard.
We hope that you never need to call us out for an emergency, but if you do, we are here for you 24/7 as our name suggests. If you ever need our support, you can reach us via our helpline – 0345 0774 177
Kind Regards,
24/7 Home Rescue