Etsy Reviews
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Reviews (24)
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I ordered some cool stuff
I was really looking forward to buying some great stuff from this shop, but then they went and cancelled all my orders! I was really disappointed and they didn't even give me a reason. When I tried to get in touch with them, it was really difficult and they asked for all my account information. To top it off, they're keeping my money for a whole week, even though they've cancelled everything. I'm really angry about it, and now I don't feel like shopping on ETSY anymore, even though most of the sellers are usually friendly.
Sunglasses purchase
I recently bought some sunglasses and they arrived with scratches on them. The seller was really quick at sorting out a refund for me which was good. But then I found out that Etsy has rules that stop sellers from covering return postage costs, which was a bit annoying. It's frustrating that sellers have limits on how they can help their customers because of the platform's rules. I'd advise people to think twice about using Etsy if they want to make sure their return postage is secure.
Cushion from Quiltella
I had a problem with a purchase from a company in India, and will probably avoid ETSY as much as I can in the future. 0 support in a refund request or resolution. I had not appreciated that a seller does not accept refunds and that's deemed acceptable. I returned an item 6 months ago not accepting the original delivery and by the time I received Paypal resolution the item was returned to him automatically. Paypal closed the case and I have yet to get my money back. Quite disheartened.
Disgusted How They Treat Sellers!
I have been with Etsy for 8+years and have a 100% good rating on sales with buyers. no issues and no charge backs in 8 years. suddenly they changed their stance with my account and wanted to hold back most of my money for 45 days ? for no reason and had no explanation for it. I made a complaint and they just said tough. like it or lump it
Customer service
Wouldn't even give 1 star!!!
Made a few orders with Etsy in the past and not had any problems until this year!! The issue is not so much with the shops (some arr absolutely amazing), its Etsy customer service I rate so poorly! I found them extremely patronising, unhelpful, they try to deflect, contradicting themselves and attempts to pass the blame!! Mo accountability whatsoever!!
(I have screenshots of the conversations)
My advice would be to look into each shop before your purchase, and be prepared to not get anywhere, if you need to use Etsy customer services! Absolutely shocking!!!
Review with most votes
earrings from Etsy
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