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Having seen an electric chain saw on Gearbest site that popped up on my screen, I thought just what I have been needing and at the right moment in time. But what I got was totally wrong. I was sen...Read on
Gearbest is a right corner from where few items can be purchased,not all in my opinion. I had taken few screwdriver, automatic foam dispenser and one electric item.That was good ,really good and co...Read on
Utterly incompetent and inept at best. Lying cheating con people at worst. Ordered a product and was fobbed off for months. Finally disputed it and they offered a refund to their gearbest wallet s...Read on
Sold me a Asus ROG 2 phone with a warranty that is local to China only. Asus refused to help and asked me to contact Gearbest who refused to help also but said they will issue a partial refund of $...Read on
Products are sold with local warranties meaning any issues and you will have to send the product back to China at YOUR cost. Always pay with PayPal and never cancel the dispute despite Gearbest ask...Read on
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incorrectly stated item
Having seen an electric chain saw on Gearbest site that popped up on my screen, I thought just what I have been needing and at the right moment in time.
But what I got was totally wrong. I was sent instead the stand to put the saw on too!
I have taken a photo of what was on offer and there is no where it states a stand.
I am trying to send it back and get my money back as well. Another thing is, it was not coming from UK but from Sweden so I had to wait three weeks to get it, and lost the time waiting for it to come.
Gearbest is a right corner from where few items can be purchased,not all in my opinion. I had taken few screwdriver, automatic foam dispenser and one electric item.That was good ,really good and costwize ok but some of the the items from lighting were not good and durable.
Also faced delivery issue from GB , hence must visit their site but be selective .
Utterly incompetent and inept at best. Lying cheating con people at worst.
Ordered a product and was fobbed off for months. Finally disputed it and they offered a refund to their gearbest wallet so I could buy something else from them!!!. They didn't want me to raise the dispute with PayPal but having subsequently read reviews on their customer service I thought it safer to do so. I can't believe I didnt read all the reviews first. Expensive lesson
Asus ROG 2 Phone
Sold me a Asus ROG 2 phone with a warranty that is local to China only. Asus refused to help and asked me to contact Gearbest who refused to help also but said they will issue a partial refund of $120 (£88 UK) - but refused to refund it back to my PayPal and instead issued it to their app wallet! . Contacted PayPal and Gearbest asked me to trust them and cancel the dispute and they will refund to my PayPal, which I agreed to. Surprise, they won't refund back to Paypal! And now I am stuck with a store credit to a scam website and paying £248 for screen repair! Unable to raise with PayPal again hense the haha get lost attitude. Dishonest and so disingenuous with their fake overly nice condescending English. Do not use for larger purchases. Suitable for buying cheaper bulk items like face masks! AVOID LIKE THE PLAGUE.
Update: I have seen your copy and pasted reply. You have redunded £88 when you tricked me into thinking it was £120. I know, $120 USD, very clever. But pathetic for a product with a local warranty only with no help to repair or replace. Hurry up with the refund so I can close my Gearbest account.
Update: said refund will be issued to paypal within 48 hours. And now they say 7-8 days which goes against their own policies. As I have cancelled the dispute with PayPal, Gearbest can just lie about their own policies. Avoid at all costs.
Asus ROG 2 Phone
Products are sold with local warranties meaning any issues and you will have to send the product back to China at YOUR cost. Always pay with PayPal and never cancel the dispute despite Gearbest asking you to trust them! If they agree to a refund they will issue you with a store credit and not to your PayPal or bank. Also note, the store credit they issue cannot be used in a whole purchase. You will only be able to use 33% of it at a time. Also some of the most condescending overly nice English.
Very disgusting. Gear best is not the place to shop . They are fraudsters
Avoid, avoid, avoid!!!.
Awful!!!. I paid for a men's watch. One month on, still no delivery. What is really frustrating is that Gearbest's responses to my queries are simply an emailed set script, used with all customer queries. Gearbest are clueless regarding shipping status and resolving customer complaints.
Avoid, avoid, avoid!!!.
6pcs Android tablet devices
I paid almost £400 for the 6pcs Android tablets. Description had detailed specs but turned out it is a scam. The devices are running on Android 4.4 (and not Android 9.0), have screen resolution 1280x800 (and not 1920x1080), have 1 GB RAM (and not 8GB) and only 16GB flash (and not 512 GB). So, now I have 6pcs of 7 years old tablets good for nothing. I raised ticket at GearBest but they keep saying I have to discuss this with the seller. The seller doesn't want to accept return, neither want to refund me. Boom!
Order No.: 20081800944308389518
I cannot access the Gwallet to complete the above purchase and todate gearbest have been completly unhelpful except for instructions that don't work for me.
I'm unable to set a Gwallet password and Gearbest give the impression that they don't wish to set a precedent by being helpful in this respect which is a pity because untill this issue excellent people to deal with.
Rockbros Anti-Dust Bicycle Face Mask Active Carbon Breathing Valve Protective Masks with KN95 Filter
Send from Gearbest - Sorry, we didn’t deceive you. If you still haven’t received it for more than three months, we will give you a refund without charge.is ok?
NO it not OK.
Gearbest = Gearfraud.
61 days, no tracking , no tracing , no package.
Is this just Gearbest = Gearfraud.
No customer services, No refund...
DON'T BUY FROM THIS COMPANY!!!!!!!!!
No, tracking number via our Support Centre supplied.
NO REFUND, NO PACKAGE ....MORE LIES.
King Kong 3
Long delivery time.
Bought the phone as it was advertised as being tough.
Really impressed with the phone, however
I dropped my phone out of my pocket and the screen smashed.
The phone is not fit for purpose or as advertised.
Customer service is shocking. At first they offered me 200pts and told me it couldn't be repaired. I replied saying that that wasn't good enough. They then said I could pay for postage and repair to Poland so I have to pay for it all. They could not tell me how much the repair bill would be! Why would i pay for postage and then wait for a repair cost?? Why should I pay anything when the phone is not tough and cannot survive an accidental drop? Also why could it suddenly be repaired when they first told me it couldn't be??
They keep stating the warranty but it has nothing to do with this. The Main fact is that the phone is not tough and strong like advertised. Please buy this phone from another company as Gear best is shocking and useless. It also the same price on other websites with quicker delivery times. I wish I had seen these companies before buying from Gearbest
Xiaomi Redmi 8
I order Xiaomi Redmi 8 cellphone on Black Friday (28/11/19),was payed additional £3.45 shipping guarantee tax. Nothing received after more than 2 months. One week after delivery deadline expire date they didn't answer to my messages on support tickets.
Stay away from these people, fractured and unhelpful customer service/support. Offered me 10 dollars compensation for a scratches and paint chips. Buy from AliExpress much easier. If you are foolish and buy on gearbest stay away from a supplier called Niubility Store, these guys are nasty. Buy at your peril.