Giulio - Overall Rating based on 29 reviews
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Moncler Maya jacket
I came across a jacket I liked online, so I gave the store a ring. They delivered it to my nearby store, where I picked it up without any issues. Matt provided fantastic customer service, so I would definitely suggest checking out this store!
Jacket at a discounted price
I was really impressed with the quality of the jacket I bought. It was exactly what I expected and it fit me perfectly. The price was really good too, much better than other sites where I saw the same jacket for a higher price. The delivery was super quick, I got my order just a few days after I placed it. Overall, I had a great time shopping here and I'll definitely come back for more purchases in the future.
Expensive t-shirt, secure signed delivery
Do yourself a favour and steer clear of ordering online from this place. I treated myself to an expensive t-shirt and opted for a secure signed delivery, only to be left empty-handed. I reported the issue on the 24th January, but it took a painful 8 weeks for them to finally send me a lost parcel form. Over the next 8 weeks, I bombarded them with emails, desperately seeking an update on my missing order. The customer service was shockingly bad - I had to email them practically every day and never received a response. Eventually, they did refund the item, but conveniently "forgot" to reimburse me for the postage and packaging costs. This whole experience was a nightmare, leading me to report them to trading standards.
I bought a sick baggy hoodie
So, I thought I was getting a really cool baggy hoodie but it turned out to be a massive disappointment. The material was rough and uncomfortable, definitely not good value for money. When I tried to return it, it was a nightmare - the customer service was incredibly rude and not at all helpful. Now I'm stuck with a hoodie that I'll never wear again. My advice would be to steer clear of this place and not waste your money, folks!
Jumper purchase
My recent experience with the Cambridge head office of this fashion store was disappointing. When I spoke to the Manager, Matt, he couldn't help me with a return I needed to make. It seems like there's a lack of communication within the company, as Matt mentioned that no one at the store would help him with the return process. This left me feeling frustrated and unsure of how to resolve the issue. It's frustrating to hear that Matt has to deal with customer complaints alone every day because of understaffing. This lack of support and communication reflects poorly on the store's customer service. I've tried reaching out through their website and customer service team, but I still haven't received any confirmation about my return.
Jacket purchase
I recently bought a jacket from this online shop, and I have to say, I was really impressed with the whole thing. The whole process was smooth and efficient from the beginning to the end. The website was easy to use, so I had no trouble finding the exact jacket I wanted. Ordering was simple, and I liked being able to track my order every step of the way. When the jacket arrived, it was just like the description on the website, and the quality was even better than I expected. It's clear that the shop takes great care in picking their products and making sure customers are happy. The delivery was super quick, which was a nice surprise. Overall, I can honestly say that my experience with this shop was great, and I'll definitely be coming back in the future.
Bag purchase from a luxury retailer
I bought a designer bag from this posh shop recently, and I have to say, I am really pleased with how everything went. Ordering was super easy, and my bag was sent out quickly, reaching me in just a few days. The company's efficient service and fast delivery have definitely made me a loyal customer. I wouldn't think twice about suggesting this shop to anyone looking for top-notch luxury goods.
Overpriced purchase
I was absolutely gobsmacked when I saw that the things in my trolley cost $300 less yesterday than they do today. What a total rip-off! I tried to get them to stick to yesterday's price, but they were completely dismissive and not helpful at all. The customer service was shocking, to say the least.
Quick coat purchase
I was really pleased with my experience with this company. I was a bit unsure about ordering after seeing some bad reviews, but I thought I'd take a chance, and I'm really happy I did! The coat I bought came quickly and was just as they said it would be. The customer service was excellent, and I was amazed at how quick and efficient they were. Even getting a refund was easy, and I had my money back within just two days of sending back the item. It looks like my experience was totally different from those negative reviews, and I couldn't be happier.
Review with most votes
Jacket purchase
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