Hudson Reed26 reviews
This score is based on 26 genuine reviews submitted via BritainReviews since 2022.
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I left the cheque on the kitchen table because a colleague had pointed them out. I was hesitant. They were in the UK and I wasn't sure about sending a cheque overseas, but the price looked fair so I went ahead. Weeks went by. The cheque cleared. No parcel arrived. I rang, I rang a few times, using expensive international calls. First person said there was no order. Another told me to email the order. I emailed. Months passed. Almost a year later I've spoken to different people at Hudson Reed. Still no product and still no refund. I've spent over £120 on calls chasing the refund. It's been slow, boring and unresolved.
A tiny knob, surprisingly dramatic
Had a tiny chrome trim fall off my shower knob and, honestly, it looked ridiculous for weeks — kept catching my eye. I emailed the company in the spring (needed a spare, model was ancient) and they replied quickly. After I sent my purchase details they told me the model was discontinued but would try to source one — and they did. Shaunna was brilliant, kept me posted and even chased the parcel to make sure it arrived (in the US, no less). Fitted it straight away and it’s like nothing happened. Proper good, personable service — made a small annoyance vanish.
Not a total disaster, but don't be naive
be cautious — this wasn't the smoothest ride, yet it's not the apocalypse either. I found out the hard way when we fitted their taps and showers across seven new-builds last spring. Jumping in halfway through the build, they looked smart and tidy on the spec sheet, but my first impression when unboxing was a faint whiff of cheapness. At first I was properly annoyed — several taps started leaking within weeks and getting any sense from customer support felt like trying to pin jelly to the wall. After a fair bit of nagging they did send replacements and some fixes, and a few units are fine now. Still, expect a fight if something goes wrong and don't assume warranty is effortless.
Half the jets work, oddly enough
UK number only, then transferred to an international line and left on hold — I hung up. Web replies were a bit amateur, replies like “Hmmm” and “Well” and asking why the plumber left. If you’re not in the UK, ask about international support before buying. I’d expect clearer service.
Tap drama that thankfully settled down
they suggested a gentler cleaner and offered to replace the affected heads at a small cost. The moment I knew I was actually pleased was when the replacement arrived — same weight, same feel, and it sits in the sink like it belongs. It’s not perfect and I’ll be gentler with cleaning, but I’m glad it worked out. Bit pricey to start with, but relieved rather than furious now.
Towel warmer purchase
I had a few questions about the towel warmer before I bought it and I was happy with the quick and helpful answers I got. The delivery was fast and the towel warmer fitted perfectly into the small space in my bathroom. It's the perfect size for two big towels. I'm also grateful for the suggestion to use a smart switch to operate the towel warmer - it's a fantastic addition to my bathroom.
Heated towel bar purchase
Hello, I work as a plumber and I ended up purchasing this heated towel bar based on the recommendations. However, the client suddenly changed their mind without informing me, which I found a bit rude. I decided to reach out to customer support via email, and they were really helpful. They provided instructions on how to return the item, so hopefully, I will receive my refund soon. I greatly appreciate their assistance.
Radiator purchase for small job
I've recently bought five radiators for a little project, and I must say I was really impressed with the quality and design. The radiators were packed up nicely and arrived in a decent amount of time. The finish on them is really smooth and they seem to be built to last. Being a small business, I find it easy to work with this company and I'm excited for any future purchases.
1000W electric radiators purchase
I bought two 1000W electric radiators for our living room from this company not long ago. Sadly, the first pair got here in a bit of a state due to some rough treatment during shipping. Nevertheless, the company really stepped up and showed some great customer service by sending out replacement radiators right away, this time with better packaging to keep them safe. Even though one of the radiators still had a small dent, generally speaking, I'm happy with the quality and how they look.
Replacement part for a 10-year-old order
Hey, Summer was absolutely awesome! She managed to track down a really old part for me and went the extra mile to ship it over to the US. Huge shoutout to her for being so determined and keeping me updated every step of the way. Summer, you're amazing!
Shower system purchase
I just wanted to say a big thank you for the amazing service I got when buying my new shower system. The person who helped me out was really friendly and always there to answer any questions I had. The shower I wanted was in stock and got to me in the US super quickly. The tracking they gave me made it easy to see where my package was at all times. I couldn't be happier with how professional and quick the team at Hudson Reed were.
Damaged radiator replacement
I recently bought a radiator from Hudson Reed and unfortunately, it arrived damaged because of issues during shipping. At first, I was pretty annoyed, but when I phoned customer service, they were really quick to help and made sure to replace the damaged radiator straight away. It definitely restored my trust in their service.
Towel warmer purchase
This was actually our first time buying from this company, and kind of annoyingly, the towel warmer we got was all messed up when it arrived, probably from being chucked around in transit. But, on the bright side, the person we spoke to in customer service was dead helpful and quickly sorted out a replacement for us. It turned up a few days later totally fine. The product itself seems decent quality with a nice finish. We're pretty happy with how our first order turned out and grateful for the quick service from the company.
Damaged product
I've just bought something from this company and it was a total let-down. The item arrived damaged and, even after reaching out to customer service, I still haven't got a return label or a replacement. It's really frustrating because now I have to push to get my money back and pay for the return postage. It's been a massive waste of time and money, not to mention it's set back my bathroom renovation plans.
Shipping issue resolution
I had a little trouble with my order shipping recently, but I was really pleased with how quick and efficient the customer service team at the company dealt with it. Despite the hiccup, Hudson Reed sorted things out swiftly and made sure I was happy with my purchase. Their emails were clear, professional, and showed they really cared about my satisfaction as a customer. It's good to know that they really value customer happiness and are willing to do whatever it takes to make things right.
Radiator purchase for home heating
I bought a radiator for my home heating recently and I must say, the customer service team were absolutely fantastic. I had never purchased this kind of product before, but they were so helpful and knew their stuff. They walked me through the whole process, explaining all the options and making sure I had everything I needed. They even gave me some contact numbers in case I had any problems. I really appreciate their great help and support.
Damaged radiator replacement
Recently, I had an issue with a radiator I bought that got damaged during delivery. Luckily, the customer service team at Hudson Reed, especially Curtis, really helped me out and sorted everything efficiently. I sent them photos of the damaged radiator and they sent me a replacement without any problems the next day. Even though it delayed my project a bit, I'm grateful for how quickly and easily Hudson Reed fixed the situation.
Towel Warmer for Bathroom Remodel
I was so impressed with all the choices in the store, and I was really happy with how quickly I got my order. They packaged the towel warmer really well, so it came in perfect condition. I'm really pleased with what I bought and I'll definitely be telling other people about this shop.
Fast delivery of the exact product I ordered
I was really impressed with how quickly my order arrived - it was spot on! Everything was in perfect condition and just what I wanted. Setting it up was a piece of cake, and I was able to start using it straight away. I can honestly say that I'm over the moon with how well everything went with this company.
Heating element purchase
I bought a heating element for my bathroom from your company not so long ago, and I'm really happy with both the product and the service I got. I couldn't find the exact heating element I wanted on the website, so I rang up customer service for some help. The person I spoke to knew their stuff about the products and gave me some great advice on picking the right one for me. I was really impressed with the customer service and it made me feel good about my choice to buy from you.
About Hudson Reed
What will be the need of visiting a bathroom when there's a faulty shower? A good Shower is instrumental in creating a bathroom that is a joy to use and a pleasure to look at. But where can one find a good shower? Hudson Reed an international company with an online presence that asserts to offer a wide range of bathroom and heating products, including showers, bathtubs, towel warmers and many more. But what will be the quality of their showers? Will their showers make you visit the bathroom a nice experience? Are their showers made of quality materials that can prevent rusting? How long do you have to wait before Hudson delivers your order? Do they have a secure platform for payment? Only homeowners and customers who have used their products before can give a good response to these questions. Read unsolicited customer reviews dropped for them here, to have a wholesome knowledge of Hudson Reed products and services. Their comments and experience will be essential in helping you make an informed decision.
About Hudson Reed
Hudson Reed is an international company that specializes in the design and supply of bathroom and heating products. Established over 25 years ago, Hudson Reed alleges to supply a wide collection of products and accessories to suit any bathroom, in addition to stylish domestic heating ranges for every area of homes, each encompassing the very finest elements of European design. The company boasts of taking pride in offering outstanding customer service, top quality products, and receiving regular customer feedback based on rapid delivery service. They operate online, with a commercial presence in about 10 countries of the world.
Products and Services of Hudson Reed
Hudson Reed offers a wide array of luxury products. Their online catalogue of products include; showers, faucets, sinks, bathtubs, bathroom vanities, radiators, towel warmers, and bathroom accessories. They claim their products have been carefully created with our customers in mind, aiming for stylish, practical and reliable solutions. Hudson Reed offers free shipping on all orders to the United States with 30 days’ money-back guarantee. The company also offer a 10-year warranty across its entire bathroom collection. They assert to offering a secure shopping experience, with a site having a 3D secure framework. Customers can get more information about their products and offers by subscribing to their newsletters or by following any of their social media platforms.
Compliments, Complaints and Tips for Hudson Reed
Have you already ordered at Hudson Reed? Are you satisfied with the quality of their towel warmers, or did it stop working after using for not too long? Did you get the best bathtubs from them? What's your take on the price of their products, are they worth the quality offered? Did you experience any challenge locating your desired product on their site? Do they really offer free shipping services as claimed on their website? And how secure is their online payment method? If you were satisfied with your order, or have tips on how the company can up it services, then you're free to leave a sincere review of Hudson Reed here. Your experienceandfeedback are of great importance to prospective customers.
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Homeware Reviews & Experiences | Online shopping
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Last update: December 2025
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Review with most votes
Good collections
When we wanted someone to supply all our bathroom needs, I told my husband to try out Hudson Reed. We've been hearing a lot about them. They were the ones who supplied my friend... Read onBy: Alanna