Laura Geller - Overall Rating based on 20 reviews
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Damaged order, poor customer service
This was my first time ordering from this company and I have to say, I'm completely let down. The package turned up in a right state, the box was wrecked and the stuff inside was unusable. I tried to email them about it but all I got back was a generic response that didn't fix the problem. Trying to sort out a return online was a nightmare, I just kept going round in circles with no end in sight. Honestly, I've never had such bad customer service and I'm so fed up with this company now.
Kit purchase
Ladies, I wouldn't bother buying anything from Laura Geller's website if I were you. It takes absolutely ages for your stuff to arrive! I ordered a kit on April 26th and then tried to cancel it on May 2nd, but all I got was a response from a stupid bot. I couldn't get hold of anyone to cancel it at all. You can easily find Laura Geller products on Sephora, Ulta, and Amazon, so why bother with their slow shipping? I finally received an email on May 5th saying it had been shipped, but I'm still waiting for it to arrive. Come on, Laura Geller, get your act together!
Eye shadow palette
I bought an eyeshadow palette from this company, and I must say it's been a nightmare. They promised a refund for a missing item but haven't bothered to get back to me at all. It's really disappointing that they can just take your money and not follow through on their end. I'm definitely going to take this further and file a claim with my bank. It's really unacceptable for a company to treat their customers this way.
Broken container
I was really excited to try out the product I ordered from this brand, but when the container arrived, it was completely smashed. I tried to contact the company to sort out the issue, but they only let you review the product, not the delivery process, which was frustrating.
Baked blush purchase
I bought a baked blush recently and was so disappointed with it. When I opened the compact, I saw that the top part of the blush had broken off, so I only had half left. Even worse, I found out that the bottom part was filled with plastic that looked like blush but was actually just filler. I've never had this happen with cosmetics before, so it really made me doubt the brand. I definitely won't be buying their products again.
Large eyeshadow kit
I recently bought this big eyeshadow palette from this brand, and I have to say I was really let down by the quality. The eyeshadows just wouldn't stick to the brush properly, so putting them on my eyelids evenly was a bit tricky. When I tried to return the palette because of this problem, I was really disappointed by the customer service I received. There was no option for me to call and speak to someone, and I didn't get a full refund or even a credit to try something else from the company. On top of that, I was asked to agree to some terms that basically meant the company could just delete or not show my review, which made me doubt the reliability of any of the reviews I had seen online.
Baked Balance and Glow
I was so tired of all the problems with deliveries that people had mentioned in other reviews, so I thought I'd just order this product from Amazon to make things easier. And I have to say, the product is really fantastic! I used to always use Benefit face powder, but they stopped making it, so I've been trying to find something just as good. After lots of failed attempts, I finally found this gem and it's exactly what I've been searching for. It's a thick powder that also works as a foundation, giving me great coverage. I went for a shade slightly darker than what they suggested on their website, and it was perfect for me. When Amazon ran out of stock, I ordered straight from the brand and the delivery was quick and simple. I'm definitely going to keep using this product in the future. I absolutely adore it!
Baked Balanced and Brighten
I was really let down by the "Baked Balanced and Brighten" product from this brand. It didn't do what it said on the tin - instead of brightening and giving my skin a glow, it actually made it look dull and flat. I tried it a few times, but every time the results were the same - not what I had hoped for. It was so annoying to spend money on something that didn't work as advertised. I definitely wouldn't suggest this product to anyone else.
Delayed order arrival
I'm really disappointed with the service I got from this company. I placed an order thinking I'd get it by May 13th as they said, but it still hasn't come. This delay has been a right pain and has got me feeling frustrated because I was really excited to use what I ordered. I've tried to get in touch with customer service to find out what's going on with my order, but I haven't had a good answer yet. The lack of communication and the slow delivery have left me feeling unhappy with how things have gone.
Starter kit purchase
I bought a starter kit from the website not long ago, and to be honest, I was a bit concerned because I had read a few negative reviews. But, when my order turned up just a week later and everything was in tip-top condition, I was pleasantly surprised. I've fallen head over heels for the products in the kit, and I couldn't be happier with what I got. I'll definitely be coming back for more in the future. The prices were really good, and I even managed to save some cash compared to other similar products out there. All in all, I'm really happy with how it all turned out.
Make up
I've been using these makeup products for ages and they're really great! I don't get why some people are complaining about them. I never had any problems with ordering or delivery because I used to buy them from shops that have unfortunately closed. But honestly, these products are fantastic!
Face powder purchase
I bought some face powder from here recently and I was really let down by the quality. It just made my skin dry and didn't do much else, so I wouldn't advise anyone to try it.
Half of my order missing
I ordered some stuff from this company not too long ago, and I was pretty gutted when only half of it turned up. The first delivery was spot on time, but loads of things I was expecting were missing. I got in touch with customer service to sort it out, and they did respond, but they still haven't actually fixed the problem. It's been weeks since then, and I'm still waiting for the rest of my order. Honestly, it's been proper annoying and disappointing. I was hoping for better service, but they let me down by not paying enough attention to getting my order right.
makeup products
I bought some makeup from the website recently and I must say I was really let down by the whole experience. I got emails saying I'd get a free product with my order, but when my order came, that freebie wasn't there. I tried talking to customer service about it, but all they sent me back were these generic robot-like messages that didn't even touch on what I was worried about. The lack of proper communication and attention to detail left me feeling pretty frustrated and disappointed. It felt like they weren't really listening to me and just kept sending out the same automated responses. It's a shame because I do actually like the products themselves.
Gorgeous eyeshadow palette
I kept hearing different opinions about this eyeshadow palette, but I just couldn't help myself when I saw it popping up on my Facebook timeline so often. The reviews on Trustpilot were a bit discouraging, but the ones on Amazon were actually quite good (even though the price was a bit steep with the shipping from the US to England). Despite the doubts, I decided to go for it and I'm glad I did. The palette arrived swiftly and in great shape, and the colours are truly gorgeous. I would definitely suggest it to others.
Makeup order not arrived
I bought some really nice makeup over a month ago and it still hasn't arrived! I've been checking the tracking but it just says "en route" for weeks. I reached out for assistance but all I got was a generic automated email. Now they want me to send it back for a refund, but how can I do that if it hasn't even been delivered to me yet?! It's really frustrating!
Eye shadow palette
The customer service is really terrible. I placed an order weeks ago and haven't heard anything since. When I asked about my order, all they said was there are delays and no idea when it will arrive. This lack of communication and honesty is not on. Just steer clear of this company and save yourself the hassle.
Overdue delivery issue
My experience with this company has been absolutely awful. I ordered some items a month ago and spent quite a bit of money, but I still haven't received anything. I've tried emailing them several times to ask when my order will arrive, but all I get back are vague replies with no actual information. It's really frustrating to feel like no one is taking my concerns seriously and I've basically paid for something I haven't received. I'm thinking about getting a refund through PayPal because of their poor communication and customer service. I would strongly advise others to avoid buying from this company, as it's clear they have problems with delivering orders and looking after their customers.
First-time purchase
I bought something for the first time and it's been a total disaster. It's been 8 days and my order still hasn't arrived. The tracking info is confusing, mentioning different courier companies like Hermes, Evri, and DHL Global. They even sent me an email saying they couldn't deliver. Laura Geller just keeps telling me it's on its way with a tracking number that doesn't even work. I'm so frustrated and I won't be shopping with them again.
happy shopping experience from Tasha
I love wearing good makeup. I tried so many cosmetic products and none seem to give me what I want. They end up causing more harm than good and, in some cases, they are not the perfect fit for my skin type. However, while I was surfing the internet one day, I came across Laura Geller products. I went through their pages and reviews too. I was impressed and decided to try them out. I placed an order for some makeup products. It was delivered to me within 3 days and the products were amazing and affordable too. I am happy using their products and will shop from them again. I recommend Laura Geller to anyone looking to buy quality makeup products.
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