LightInTheBox - Overall Rating based on 39 reviews
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Four faulty lights, poor customer service
I bought four lights from this company and I have to say, I was really let down. When the lights arrived, two of them were faulty and the other two weren't even the ones I picked out. I tried to sort it out and ask for my money back, but they said my situation wasn't enough to get a refund. It seemed like they were just trying to avoid me. I couldn't even find a way to get in touch with customer service on their website, which just made the whole thing even more annoying. Honestly, this company is not to be trusted and has really bad customer service.
Shoes
Be weary, this is a foreign company with no UK site. The company advertised shoes in UK sizes and when received the items were too small and also the quality of the shoes were very poor compared to an equivalent priced shoes that can be purchased here in the UK.
When I asked to return for a full refund which they said I would be eligible to do if I was not happy with the goods, they offered partial refunds and discounts against future purchases with them. When I declined they asked me to return the shoes to China by registered post - which costs a fortune. I never agreed to this clause and it was not made known anywhere during the purchase process. Had this been made known I would never have purchased.3 tops
Ordered 3 tops marked as cotton on the website. When they arrived they were all Polyester. I can’t wear Polyester so tried to return them. They would not confirm they would pay my shipping costs which could be anything up to £40. They weren’t going to pay the total amount I’d paid (£80.27) so I could potentially only have received a refund of less than half that. I went on holiday for a week and because I was away and didn’t respond to another of their ridiculous emails within 7 days they closed the ticket. They won’t respond to me now. I’m left with 3 tops I can’t wear and I’m out of pocket £80.27. I will never order from them again.
Linen Shorts and Pant
Worst quality product I ever brought online
Spend £15 GBP on shorts and £22 on pants, extremely ... quality. Not even worth wearing once. Said linen but has 5% linen, that's it. You get such clothes on extremely cheap UK outdoor markets for £5. Don't buy from if you are looking for quality clothes.
Look at reviews, all good reviews are one from "invited" and all volunteer reviews are average or poor rating wise.A dress for a wedding
I bought a dress for a wedding,looked lovely on the model,it arrived quickly but when it came there was no label on the dress,no invoice and to behinest it looked like a reject,the buttons on a angle because it doesnt sit right on the shoulders and the back which is sewn to the bit of floral dress just tight and uneven in places just a real mess,at £38 in total i thought i would get a lovely dress i asked to return it which they offered a slight refund but to keep the dress,i said return,they said no return lable and i would have to send it back to china and pay between $10/40 , really making it hard to return,its fit for the dustbin..why on earth do i want to keep a dress that look like kids had put it together that is misshapen,very disappointed and money that i need to rebuy another dress somewhere else within 2 weeks i will never buy from here again
T shirts
I ordered several T-shirts . I made sure to look at their size chart.
They have come up really small.
I am trying to return for refund. The system is a minefield you keep going round in circles. Would never buy from them again😤Jacket
Poor quality product and horrendous customer service
The item was sent was too small - by at least 2-3 sizes! The quality was extremely poor - considering the price!
Once I reported the problem, they offered a 10% refund against a future purchase and asked me to post it to China at my own expense!
Then I received an email promising that it will be sorted - only to receive - after many days - exactly the same response as before, except this time they wanted me to accept a 30% discount against a future purchase if I return the item!
What a joke!Smart Watch
Will never buy again .Product arrived 3 weeks after ordering. Will not answer e mails as to the product being faulty. The only communication is for you to close your Pay-Pal complaint for them to negotiate directly. Once thats done you hear no more from them.
Christmas Shirt
Shirt arrived late and the sleeves were far to short and the fit was not good, neither the quality. Tried to return the product for a refund but was told it had to be returned to China, yes ... China, not great customer service the company is all about money and it should state that any returns need to go back to China that way I don't think anyone would use this company at all. Do yourself a favour and unsubscribe and forget you ever looked at this appalling company. Don't forget were covid started!!
footfall shirts
All seemingly OK, stung for insurance on the postage. No option. Clever photography
boys football shirts. Top dollar, market stool quality. Very disappointed. jamesChristmas Jumper
I’ve tried to get a refund on a Christmas jumper I purchased from them, but even logging into my account it won’t accept my e-mail address of the refund request.
The Jumper itself is of poor quality material, far to big for the size described, it feel and look horrible on. I don't think the picture and the actual garment are the same as the picture one looks decent, hence the ordering. and the one in real life is such a disappointment. Also, their returns policy stinks, they are quite happy to take payment immediately and then you state it takes 2 to 6 weeks for a refund. Never again will I shop with them again. Also it is impossible to leave a negative review as everything gets filtered before going onto their site. I am beyond disappointedI had the same problem, paid £25 for a shirt sleeves were 10mm to short wanted a full refund ended up excepting £11.40. Returning the shirt to China was a joke no office based in the UK. Dreadful service please stay away, looks good on the website but if you need a refund be warned it does not come cheap .
Boots
AVOID!! Lousy product, horrendous returns policy!
Ordered some boots on line that looked great, the product that arrived as a poor imitation! Bad stitching and materials, plus the slouchy boots did not slouch!
I should have checked earlier but there is no genuine returns policy, you have to pay for the return to China, which is probably the value of the refund. The offer you gradually increasing %ages of money back as either credit, or vouchers. After one experience of them I would never shop with them again so I went for the final offer of 40% refund (voucher offer was 60%). They did not refund the postage.
So for an overall outlay of £56 (£45 boots and pricey postage), I got to keep the scandalously poor boots and £18 cash
Just AVOID! The products look nothing like the pictures and you’ll never see most of your money back!LightintheBox
Horrible service, and they insist on photos before getting on with a refund, which I cannot manage, with my phone, just now.
The shop is not UK friendly,in my opinion because the sizing is geared towards small and petite.
I'm waiting for my refund, and if they keep insisting on a photo, I'll have to go to RESOLVER.
I really wish I had not bothered with them.three blouses size M
Nice looking clothes, reasonably priced, delivered in a couple weeks. What we would expect from an overseas retailer doing mail order business in the US. Not exactly...
BUYER BEWARE, I would like to share my experience for those trying to decide of they should click "place my order", or move on. If you do order from this company, be prepared to keep whatever they throw in your mailbox, they make returns very difficult if not impossible.
Although the clothes are cute and the quality appears to be satisfactory, the sizing is NOT accurate. I ordered three tops in size "M" and only one actually fit. These items are much smaller than a typical M in the US marketplace. Tried to initiate a return and things got really frustrating. Ten days of back and forth, requesting pictures of the UPC on the packages, then lay the items out on the floor and take pictures with a ruler, then we need more pictures. Really? The items don't fit and are simply very small for their advertised size. One of the three items fit, I'm not crazy or lying to myself about what my size really is... Now I must send them back at my own expense to China - or "We understand how expensive a return can be, so we will offer you a 60% credit on a future order, or 40% of a refund to just keep the items". NO, this was not my fault, and they don't fit. What makes them think a partial refund will make me feel good about squeezing into a sausage casing of a blouse? I understand business, costs, and minimizing liabilities but lightinthebox has no true intent of standing behind what they sell. They have tried to draw out the return process to frustrate a customer until the $36 is no longer worth the trouble.
If you feel like playing the lottery for sizes, click away. If you expect a "free return" as advertised at the top of the page when you google search the company you will be disappointed.Clothing
The ordering process was simple, but there was no clue that the delivery would take so long - nearly a month! It would not have been dispatched unless I got in touch with them, since 1 item was still out of stock.
The item was removed and the rest of the order was dispatched and arrived within a further week. The refund for the undeivered item NEVER arrived, despite waiting a further 3 weeks.
Customer service is NON EXISTANT. Standard answered copied and pasted, or delaying tactics and brush-offs. No actual service or help whatsoever. Contacting via social media is equally as unproductive.
The garmets were okay but seriously overpriced for the qualityLarge waistcoat
Positive bit......it was easy to order from their website
Negative bit......i bought a large waistcoat from this company, delivery time was 7-10days, only came 2 days late, this company makes it look like they are American or European, they are Chinese, my large waistcoat looked like it was made in someones garage and for a large it wouldnt fit someone small, having asked for refund you are told bluntly that it is not economically viable to send stuff back to china at your own cost. Avoid this company, they sell cheap chinese ... that you cant get a refund on.Phone case for iPhone 11
Can’t give a description because I’ve still not got it 5 weeks on the company has taken my money
Several items of clothing
Good quality considering the price. Arrived within 2 weeks which is what they said. Appears better quality than ordering from Amaz which is a bit hit and miss. They also have an amazing range, far broader then any other single supplier I come across. I not had to return anything yet, so cant say how that works. Placed my 2nd order now and waiting on that.
When I placed an order here, I also placed and order on UltaMod... & I am still waiting for that, a month later.....
But these guys deliver as advertised.Wonderful place for shopping
I liked this shop..Almost everything were attracting me while on their website.
Like super market where I select computer keyboard,mugs, screw driver set, and clothing in sale.
Probably this was my biggest shopping online from this LTB shop.
Great experience, wonderful collection.
Review with most votes
Wonderful place for shopping
I liked this shop..Almost everything were attracting me while on their website. Like super market where I select computer keyboard,mugs, screw driver set, and clothing in sale.... Read onBy: Sophia