Lily & Roo - Overall Rating based on 22 reviews
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Quick response via Instagram
I dropped them a message on Instagram and was really surprised by how fast they replied. The team was super helpful and I got exactly what I was after. I'd definitely suggest giving their service a go. My necklace came out brilliantly, I couldn't be more pleased. Thanks once again!
Calendar necklaces, great personalisation
I bought three calendar necklaces from this store - two for me and one as a special present for my best mate. The necklaces are really beautiful and well-crafted, but what makes them stand out is the personal touch. The calendar design gives them a unique feel and makes them extra special for the person wearing them. The delivery was quick and the packaging was lovely, which made getting my order even better.
Sustainable jewelry purchase
I absolutely love the sustainable jewellery I bought from this company - it's so beautiful! I really appreciate the unique designs and knowing that they are made ethically. Although I was a bit disappointed when they couldn't deliver it the next day, when I contacted them about it, they quickly refunded the delivery fee without any fuss. Overall, I think they're a fantastic company with top-notch customer service.
Cute jewelry
I bought these really cute huggie hoops with detachable pearls and oh my goodness, they are absolutely amazing! I've had them for about 3 years now and they still look fantastic. When I accidentally lost one, I contacted customer service and they were incredibly fast and friendly. I will definitely continue to purchase from them in the future!
Wedding jewellery
I had a wonderful time shopping for wedding jewellery at this shop. The customer service was really good - they were quick, friendly, and very helpful. The staff helped me find the perfect pieces for my big day and I'm so excited to wear them. The quality of the products is top-notch and I'm sure they'll make a lovely gift too. I would definitely recommend shopping here for any special occasion.
Wedding jewellery order
I ordered some jewellery for my wedding and I have to say, it's been a bit of a letdown. Ever since I placed my order, there's been radio silence for over a week. When I reached out to customer service, all I got was an automated response with a link to track my order. The tracking info just said "unfulfilled" without any details on when my stuff is actually going to arrive. This lack of communication is really bothering me, especially because this is for my wedding, it's a big deal! I've already been charged a pretty penny for these items, and not knowing when they'll actually get here is making me feel really worried and let down. I was hoping for a great, exciting experience while shopping for bridal jewellery, but it's been anything but that. I've tried contacting customer service through email and social media, but no luck. The fact that there's no phone number to call just makes it even more frustrating, like my concerns are being ignored. I've asked for a refund and to cancel my order, because it seems like I won't be getting my jewellery anytime soon.
Stunning necklace from when my baby bro was born
I absolutely love the necklace I bought when my baby brother was born. It's so beautiful and I wear it every day without fail. The quality is top-notch and I managed to snag it for a great price. I did encounter a small issue with it, but I reached out to customer service and they sorted everything out promptly. They sent me a new chain right away and I was over the moon! I'm really grateful and I adore my necklace. Thank you so much!
Necklace and pearl earrings purchase
I recently bought a necklace and a matching set of pearl earrings from this place. Unfortunately, I ended up swapping the earrings for a different pair as I had ordered the wrong ones by mistake. The exchange process went really smoothly, all thanks to the fantastic customer service provided by Olivia. However, not long after, one of the pearls from my new earrings fell off. Once again, Olivia was quick to help and arranged for a replacement to be sent out without any delay. I have to say, I was really impressed with the excellent customer service I experienced at this place and I will definitely be coming back for more shopping in the future.
Bracelet repair
I had to get my bracelet fixed recently and Lily & Roo were really helpful. They sent me a prepaid label right away so I could return it for repairs, and they didn't charge me anything for the service. I've bought a few things from them before and their jewellery is absolutely beautiful.
My wedding earrings with pearls turned bad
My wedding earrings with pearls used to look so lovely when I first got them for my big day, but now they look all yucky and brown. They cost a fortune and now they look cheap - I'm really not happy about it at all!
Wedding jewellery purchase
I bought a pair of huggie pearl earrings and a bracelet for my wedding, but they both arrived damaged. I got in touch with customer service and they were really helpful and quick to respond. They asked for photos of the damaged items and then sent me a prepaid return label so they could have a look and send me new ones. I was pleasantly surprised at how fast I got my replacements, and they are stunning! The jewellery is really high quality and I am thrilled with my purchase.
Wedding jewellery
While browsing for wedding jewellery online, I came across this amazing store and was truly impressed by the gorgeous selection they had. The prices were fair and the quality was outstanding. I ended up buying a few pieces for my wedding day and they really completed my bridal look perfectly. I am so pleased with my purchases and would definitely suggest this store to anyone looking for beautiful jewellery for special events.
Intricate necklace, fragile
The necklace I bought was really fragile and not at all like the strong pieces they showed in the photos. I was let down by the quality and had to go through the bother of sending them an email to tell them why I wanted to send it back instead of simply returning it with a label. It's a bit of a pain, and I'm wondering whether they'll even bother to reply.
Repair service for my pearl drop earrings and pear necklace
I recently had my precious pearl drop earrings and pearl necklace repaired by them. I have to admit, for a small fee, my jewellery was fixed and returned looking good as new! The service was fast and hassle-free, which made the whole process really positive. I also value their commitment to sustainability and reducing waste, which is definitely a big bonus for me.
Stunning pendant necklace
I just have to say, I had the most incredible experience with this jewellery brand! The customer service I got when I had questions about a necklace I wanted to buy was fantastic. The staff were really friendly and helpful, giving me all the details I needed to make up my mind. Plus, the necklace is just beautiful. The quality is top-notch, and I always get compliments when I wear it. I am so impressed with everything and will definitely be coming back to shop here again.
Wedding pearl jewelry purchase
I bought a lovely set of pearl earrings, a necklace, and a bracelet from this company for my wedding recently. I was really impressed by the range of collections they had, but in the end, I picked these pieces because of their classic and elegant style. Their commitment to high-quality products and sustainable practices also stood out to me, making me feel confident that I made the right decision in choosing to support this brand.
Birthday necklaces
I've just treated my daughters to two necklaces each for their 40th birthdays, and I have to say, the jewellery is truly gorgeous. Both girls were absolutely thrilled with their gifts and got loads of compliments wearing them. However, one of the necklaces unfortunately broke not long after, but when I got in touch with the company, they were really helpful and quick to sort it out. The communication was spot on, and they replaced the necklace without any fuss at all. I couldn't have asked for better service. I'd definitely suggest this brand to anyone after stunning, top-quality jewellery.
Jewellery purchase
The jewellery I bought from this company was so gorgeous. The way it was made and all the little details were amazing. When I saw the pieces in person, they were even more beautiful than they looked online. The customer service was top-notch too. I had to make a change to my order after I'd already placed it, and the person I talked to was really helpful and sorted it out straight away. Plus, the delivery was super quick, which was a nice surprise. Overall, I'm really impressed with both the products and the service of this company.
St Christopher necklace purchase in December
I bought a St Christopher necklace in December and the chain unfortunately broke. I got in touch with the company and they asked me to send it back for them to take a look. They even gave me a prepaid label for the return. Just a few days later, I got an email saying that the necklace had been fixed and polished, and was on its way back to me. I'm really impressed with how well they took care of me as a customer and how good the product is.
Cute pearl earrings
I received these lovely pearl earrings really fast, and they arrived in such a pretty box. The pearls are quite large, and they look more expensive than they actually were. I found the hoops a little tricky to put on at first, but I was able to transfer the pearls onto some other hoops I already owned. Now my granddaughter has a new set of earrings as well!
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