LoveSilver Reviews

: 20
45% Would buy here again

Most relevant positive review

  2024-06-03
Photo etched key rings as memo
I recently bought two photo etched key rings with special messages on the back as memorial gifts.... Read on
lily

Most relevant negative review

  2024-05-04
Sterling Silver Heart Disc Per
I bought a Sterling Silver Heart Disc Personalised Necklace with a "silver upgrade" as ... Read on
benjamin

Review with most votes

  2022-03-11
Customized jewellery
It was my parents 50th wedding anniversary coming up and it was a course for celebration. We all ... Read on
Ward

Reviews (20)

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    Customized jewellery

    It was my parents 50th wedding anniversary coming up and it was a course for celebration. We all love jewellery in the family which I believe we copied from the parents. So one of the ways I personally wanted to make the occasion memorable was to create custom jewellery for all, starting from dad and mom to the grandchildren. It was interesting concept aimed at making everyone shines that day. LoveSilver actually got the deal to create the necklaces and pendants. Although I felt I could be disappointed by failure to deliver on time or delivering not good quality products, but good to see that LoveSilver customized the jewellery to fit the desire and descriptions as well as delivering on time and everyone was happy putting on theirs during the day.


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    3 love heart pendant

    I bought a lovely heart pendant recently and I've got to say, I was really impressed with the amazing service I got. The customer service was outstanding, they really went out of their way to make sure everything was just right for me. I liked that they emailed me some sample drawings of what I wanted, to make sure I was happy with how it would turn out. Even though I was ordering from Ireland, I was pleasantly surprised to get my pendant in less than a week. And the pendant itself is just stunning, the engraving is really well done.


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    Necklace purchase for niece

    The customer service at LoveSilver is fantastic. I had a problem with the necklace I bought, but the team really went out of their way to sort it out quickly and without any hassle. It's actually the second time I've shopped with them, and I'll definitely be back again. My niece absolutely loves the necklace, and she was so happy to have it fixed. And what's even better is that they didn't charge anything extra for their help. LoveSilver really does go the extra mile for their customers.


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    Upgraded silver jewellery

    I bought some amazing silver jewellery from here recently and I have to say, I am really impressed. The quality is fantastic and the designs are absolutely stunning. I've bought a few pieces from this store and I've loved every single one. Despite a few bad reviews I've come across, I can honestly say that my experience has been nothing short of amazing.


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    Photo etched key rings as memorial gifts

    I recently bought two photo etched key rings with special messages on the back as memorial gifts. I was really impressed with the quality of the products, they were even better than I expected, and the service was super quick. I appreciate the kindness that was shown during this difficult time.


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    Engraved pendant

    I bought a pendant with engravings from this website, but when it arrived, the engravings were barely visible! I got in touch with customer service, and they explained that the images on the site are touched up, making the engravings appear darker in pictures. They assured me that the engravings would become more visible with time, although this was not mentioned in the product description. They referred to it as an 'industry standard' practice, but it's unfair to customers, like myself, who are not aware of these details!


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    Sterling Silver Heart Disc Personalised Necklace with "silver upgrade"

    I bought a Sterling Silver Heart Disc Personalised Necklace with a "silver upgrade" as a birthday gift for my wife. At first, it seemed to be good quality, but after just a month, the chain went black and the disc became tarnished and faded. It now looks cheap and badly made. I contacted the company for help, but considering the bad reviews about their customer service, I doubt I'll get a good outcome. I wish I had checked Trustpilot reviews before buying. I recommend others to avoid this company to prevent any similar letdowns in the future.


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    Cheap bracelet broke after 3 weeks

    My work mates got me a bracelet for my 60th birthday, but it fell off my wrist only 3 weeks later. When I told the company, they said it looked like I had broken it myself, but I swear I didn't. The chain was just not good quality. Don't waste your money on it, it was expensive. Find a better company that values their customers.


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    Silver necklace purchase

    I recently bought a silver necklace and honestly, I'm really disappointed with it. Despite looking after it well, it's already tarnishing and turning black after only a few months. I've had other silver necklaces for years without any issues like this. On top of that, the customer service wasn't great - they just suggested buying more cleaning products from them to fix it. It felt like they were blaming me instead of owning up to the fact that their product isn't up to scratch. I wouldn't recommend buying from them and suggest finding somewhere better for silver jewellery.


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    Bracelets with poor quality

    I bought some bracelets recently and they were really terrible quality. One of them had a loop that was way too big for the T bar, so I had to get it fixed by someone else. Then the chain actually snapped! And to top it off, the clasp on the other bracelet broke as soon as I put it on, so I had to get that fixed too. And all of this happened within just 6 weeks of buying them. I wouldn't advise anyone to get these bracelets.


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    Silver chains purchase

    I bought two silver chains from this shop because I thought I had lost my old one. When the chains arrived, they looked really nice and the quality seemed good. But after wearing them for just 2-3 days, I noticed they had faded and turned a greenish colour. I was pretty disappointed with how quickly they deteriorated and wouldn't suggest buying from this store. In my view, it's not worth the money.


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    Personalised silver necklace

    I bought a personalised silver necklace for a family member and it broke within minutes due to poor craftsmanship. I got in touch with customer service and they only offered me a measly 10% off for a replacement or told me I could pay £10 for a new one to be made. I turned down the offer and asked for a full refund, but now I'm getting no response after making more complaints. I'm really disappointed with the low quality and poor customer service.


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    Necklace turned black within a week

    I bought a necklace and it turned black after just a week of wearing it. I emailed customer service to complain, and they basically said it's normal for silver to tarnish. But that's strange to me because I've worn silver jewellery for ages and never had this problem before. It's a shame because I bought the necklace for a special event, only for it to tarnish so fast. I wouldn't advise anyone to buy from this company, it feels dodgy to me.


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    Necklace purchase, poor quality, and customer service

    I'm really gutted about the necklace I bought from this company. It broke after just a few months, and the customer service wasn't helpful at all. They said I'd have to pay for the repairs myself, which isn't right. It's made me think badly of the company. When you buy something, you should expect good quality and service. I'm gonna take further action to sort this out.


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    Tree of life pendant

    I bought a tree of life pendant for my wife to mark the arrival of our child a few weeks back. Sadly, the chain unexpectedly broke not long after and we nearly lost the pendant. I reached out to customer service, but they quickly pointed the finger at my wife and only offered a small 20% discount for a replacement chain. It's disheartening to see a company dodging responsibility for their faulty items. Their lack of response to my follow-up email has made up my mind - I won't be buying from them again.


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