Luxplus

All reviews

Luxplus

20% Would buy here again

Reviews, complaints & experiences Write a review

Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

Spotlight: What are our customers saying?

A
Abi
I LOVE luxplus. It’s SPECIFICALLY states that you are charged a subscription fee when you make a purchase. I’ve used it regularly and I think the savings are amazing. There are cheap brands and exp...Read on
H
Harris
This is very much clear that concept is in benefits of customers. Not very good amount but this can be big discount as a whole of all months calculation of total purchase. This is equally true we ...Read on
K
Kathy Bachler
SCAM Read on
A
Agnieszka So
Scam!!! They were charging me monthly for membership that I never wanted and refused to refund. I wish I read about your damn company before I made my purchase. Your reviews say it all.Read on
E
Erin Andrades
This for me personally has been an unpleasant experience. I purchased an item from this website over 2 years ago. Normal price no savings, in fact since found it cheaper elsewhere. They automatical...Read on

All reviews (20)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Many many purchases!

    I LOVE luxplus. It’s SPECIFICALLY states that you are charged a subscription fee when you make a purchase. I’ve used it regularly and I think the savings are amazing. There are cheap brands and expensive ones and you get such a good deal. I’ve been happy with every order.

    FYI I don’t know how anyone could miss the fact that you pay a subscription.... for all the people moaning. I cancelled due to coronavirus lockdown now I’m not working and I simply emailed them explaining I needed to cancel until I was back working and within minutes they had cancelled and sent me an email to confirm. Excellent customer service. I will 100% be rejoining again once I’m back at work and being paid!

    It's a rip off company.My partner has been done by luxplus. They scan you into taking a monthly subscription .


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Not bad

    This is very much clear that concept is in benefits of customers. Not very good amount but this can be big discount as a whole of all months calculation of total purchase.
    This is equally true we have to buy every months for livelihood. Then why not from such shops where we can save something against purchase.
    I am new member of Lusplus and realized this could be big deal in total for smooth purchasing.
    So yes truly advisable.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Dr Hauchker foundation

    SCAM


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Sneaky company

    Scam!!! They were charging me monthly for membership that I never wanted and refused to refund. I wish I read about your damn company before I made my purchase. Your reviews say it all.

    They have stolen money from my bank account telling me I’m in a club now,just because I bought from them ince


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Perfume

    This for me personally has been an unpleasant experience. I purchased an item from this website over 2 years ago. Normal price no savings, in fact since found it cheaper elsewhere. They automatically then signed me up to a membership I was unaware of. I’ve not had any further correspondence with this company since original purchase. No I understand their “ concept “ but I was never informed of a membership or that my free trial was up. Or over the years membership news. So I have paid £8.99 for a membership I never knew I had or used. This has been syphoned from my PayPal account, which I use regularly so I’d never noticed till recently. They’ve removed nearly £270 from my account and refuse to refund me. Just be very careful to read EVERYTHING if you use this site. I personally don’t think it’s that cost effective and I’d shop around before purchasing anything from them.

    I am the same as the above really, £250 taken over 2 years without me noticing, but again the same thing, not one email from this company, yes you could argue that I should have realised over the time the money coming out of my account but I was working full time self employed and just noticed this today as I went bust in October 2020 due to Covid. But to start a subscription after a purchase is extremley sneaky to say the very least, but there T&C's regarding the subscription actually does not make sense (true English) I quote

    ACCEPT SUBSCRIPTION TERMS
    By giving your consent to the subscription terms applicable on luxplus.co.uk, you allow Luxplus WE ApS to withdraw the stated membership fee periodically, until you choose to end your subscription. The first month of membership is free. Thereafter, it costs £8.99 per month.
    After you complete an order on luxplus.co.uk, you will receive a receipt via email that contains information regarding the subscription terms. Please note that previous orders, sans the subscription terms, can be found when you are logged onto luxplus.co.uk, under “My Orders” located in the menu tab.
    What does the above highlighted actually mean ????????


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Bio oil

    DO NOT BUY ANYTHING from these scammers, they are not interested in selling! all they do is once you purchase something they automatically set up a MONTHLY membership of £8.99 and you get nothing in return, even if you do not tick the subscribe to membership box (like I did) they'll still sign you up to it!!! This is illegal and I have already reported the issue to PayPal and I will be contacting other services about this FRAUD. If you were robbed by Luxplus dont just leave a review but report them, those thieves deserve to get huge fines. Their customer support doesn't even exists, they just send prewritten emails.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Body loition

    Rubbish they are con merchants be very very careful

    This is a big scam. I can’t remember buying anything on their website. The sun of £8.99 is being debited monthly from my account since January 2021 till now and I don’t know how to cancel this transaction. I did not set up a direct debit or purchase anything form their website. I have called their numbers and send email to no avail.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Deodorant

    I bought an item worth £13 on their website without any information on subscription and never added the cost to my basket. However, after a few days, they went and collected money from my account. Though still ignorant of it, on the second month they did just same. It was after the latter that I noticed and since then they've failed to acknowledge their deceit, answer my questions and refund me.
    It's worth noting that these guys are scammers, nothing about them is straight. With their deceit, I spent £13 and then lost £17.89 for an unknown subscription. Honestly, someone/government needs to close that company, they are ripping people off of their hard earned cash - without any form of knowledge/awareness. Luxplus is an internet scammer, thief and full of deceit, since they can't make their membership obvious for people to be aware of.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    aqueous cream

    This is a scam company. Not clear you are entering into an agreement for subscription. In Amazon Prime you can either buy inside a subscription or outside and I must admit I did once subscribe to Amazon Prime once by mistake as their website is often unclear - but they returned the money! I thought I had not chosen the subscription option at Luxplus. I saw the first deduction of £8.99 and cancelled my subscription immediately - but no refund. I am going to block this company now by contacting my bank as I do not trust them at all. I have not heard of this business concept before - except maybe Amazon Prime - but we should publicize it as much as possible before more of us are scammed.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    £17.98

    FRAUD & CHEAT
    I purchased with Luxplus on 13 October (Order number: 4699884)
    and did not realize that I will be tied up in a contract.

    I did not realize that I am being charged £8.99 each month for something I did not want.
    My credit card has already been charged £17.98 so far...

    This is ridiculous, I did not subscribe to your membership and I DO NOT WANT your membership.

    Please return my £17.98 to my credit card with immediate effect.
    If not I will complain to the regulator and sue your company.

    Abdul

    Why have you not gone into your account wnd cancelked subscription?


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    facial care

    I I bought something from this horrible website Luxplus a few months ago, But since then I have been charged a membership fee of £9.99 per month. They refused to make a refund. They said it was for the membership. What membership? I never knew about this membership. I definitely would NOT ADVISE any one to buy anything from this deceptive company. You can buy from else where at similar or better prices without having to become a member or take out membership. The membership is not worth it in any case. My advice: Thieving company STAY AWAY from it.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Tooth paste

    Very took £8.99 from my paypal account a month after my order. How dare they. DO NOT BUY ANYTHING FROM THEM. paypal said they wouldn't refund my money because it is a pre authorized payment. Dear God dont let them win. I hope that they can't appear on google searches so they can scan others. The owners are probably sat on a beach during the coronavirus pandemic as well all suffer in isolation. They'll get what's coming to them one day, and when that day comes they better not complain.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    makeup

    a horrible company that steals people's money. I am very angry they have been making money from my account for many months without my consent and they have refused to refund. pathetic thieves !!!!

    Does your kettle's have a British plug


Others also viewed

Reading Eggs brand logo for reviews of Children & Baby

Reading Eggs

2 reviews

Every child that goes to school sooner or later will have to learn to read. An interesting, enjoyable learning method can really help with that. Bu...

Debenhams brand logo for reviews of online shopping for Fashion products

Debenhams

1 reviews

Looking for a one-stop shop for all your household and family requirements? Debenhams has been acting as Britain’s go-to for all areas of sho...

The White Company brand logo for reviews of online shopping for Children & Baby products

The White Company

1 reviews

Every household needs some linen, homeware and other essentials. But where is the best place to find these items? One of the companies that special...

Skechers brand logo for reviews of online shopping for Children & Baby products

Skechers

4 reviews

We generally wear shoes a big part of the day and if they don’t fit, that can be quite an inconvenience. So it’s only logical that you ...