Lux Plus - Overall Rating based on 26 reviews
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Unfortunate experience
I really had a terrible experience with this company. I got scammed and ended up with a really rubbish product that I paid a lot for. It was definitely the worst experience I've ever had with an online shop. I would strongly recommend that people avoid using this company to prevent the same kind of letdown and hassle.
Misleading and Terrible Customer Service
This shop is a complete joke. I feel like I've been tricked into wasting my hard-earned cash on products that don't live up to the hype. The customer service is terrible, it's like speaking to a brick wall. I asked for help and got absolutely nowhere, it's as if they don't even bother reading the messages. I wouldn't go near this shop with a ten-foot pole, let alone shop here again. It's just a total waste of time and money.
Price deception
It's really important to be careful when dealing with this company because they like to hide subscription charges in the small print. My daughter got caught out by their sneaky tactics - she signed up for a membership thinking it was a good deal, but then found out they were actually charging her £9 every month. It's obvious that they're aiming at people who might not fully understand the terms and conditions, so I'd recommend that others make sure to read all the details before buying anything.
Scam membership charges
My experience with this website was a total nightmare! I thought I was getting a good deal on their products when I made a purchase, but later found out I had actually signed up for a membership that charged me every month. The small print did mention the membership fee, but I never got an email confirming it. It felt like I was tricked into becoming a member without agreeing to it. This kind of business practice is sneaky and wrong, so I advise people to avoid this website.
Membership dispute
I had a really awful experience with this company's membership policies. They were trying to trick younger customers into signing up for memberships, and even after cancelling, they still tried to take money from a minor's account. It's really not on and totally ruins their reputation.
Subscription service experience
I've been really let down by this company recently. I thought I was just making a one-off purchase, but it turns out it was actually a subscription service, which was not made clear. When I tried to cancel, I had trouble with the email address they gave me. So, I ended up reporting them to the proper authorities due to their dodgy business practices. The lack of honesty and sneaky methods they used are just not on. It's definitely taught me to be more careful when buying from unfamiliar brands in the future.
Unwanted membership subscription
I bought something from this company not so long ago, and they went and signed me up for a membership without even asking. Now they're taking money from my account every month through direct debit, when I never said I wanted to subscribe to anything. I feel like they've pulled a fast one on me and are being sly with their tactics. I've tried getting in touch with their customer service to sort it out, but the response I've had so far hasn't been very helpful.
Luxury skincare products
As a customer at Lux Plus, I treated myself to some fancy skincare products that I'd been eyeing up for a while. At first, I was a bit unsure because of some of the mixed reviews I'd seen online, but I decided to go for it anyway. I was really happy when my order turned up quickly, and the quality of the products was even better than I expected. Plus, the prices were much more reasonable than other places I'd seen, which saved me a good chunk of money. When it came to signing up for membership, it was a breeze - the website clearly said it was a free trial that I could easily cancel before it ended. All in all, my experience with Lux Plus was top-notch, and I don't think those negative reviews really tell the full story.
Online order received promptly
I was really happy with how quickly my online order arrived, but there was a bit too much packaging for my liking. Most of the things I got were as good as I hoped for, except for one major let down. I was really looking forward to trying out the lip pencil from a famous brand that I ordered. However, when I opened the package, I saw that the tip of the pencil was broken. I tried twisting it, but it just wouldn't come out of the tube. I was pretty gutted because the colour seemed just right for me.
Sneaky subscription scam
I'm absolutely livid about what this company has done with their sneaky subscription scam! I bought something from them and next thing I know, I'm being charged £8.99 without even knowing I'd signed up for a subscription. And when I asked for a refund, all I got was some generic message turning me down, just like everyone else. The product itself was okay, but the whole subscription mess is just plain wrong and can't be tolerated.
Membership scam
I'm really disappointed with how Lux Plus runs things. I made a one-off purchase and they went ahead and signed me up for a membership without even asking me. And to top it off, they've been charging my bank account each month without giving me any heads up. It's definitely fraud in my eyes, and I'm shocked by their shady way of doing business.
Subscription scam
This company is definitely a fraud. I bought something from them just once in February, and now I've found out they've been taking £8.99 from me every month without asking me! It's obvious they're sneakily using people's payment info to set up subscriptions without permission. There's loads of folks on here with the same problem, so it's not just me. If you're thinking of shopping here, my advice is to stay well away to dodge their dodgy tricks.
Neutral Color laundry detergent
I always get my Neutral Color laundry detergent from this place because I have a major allergy and they are the only ones who stock it. It's really crucial for me to have this detergent so I can wash my clothes without any issues. I've been purchasing from them for a while now and they always deliver really fast. The staff are also really friendly and helpful whenever I need assistance.
Monthly subscription order for cleaning products and cosmetics
I've been a loyal Lux Plus customer for a few months now and I've got to say, I'm really impressed with the quality of the products I get every month. The range of cleaning products and cosmetics always keeps me interested whenever I make an order. Thanks to the products I get, my house always smells fantastic and my skin feels great with the cosmetics. I honestly wouldn't go anywhere else for such amazing products that are always fresh and interesting.
Monthly subscription scam
I was scammed by those guys who kept charging me £8.99 every month for a subscription I didn't even sign up for. Can you believe it? It took me 3 months to realise what was going on! So, I reported them, cancelled the sneaky subscription, and there's no way I'll be using their services again, that's for certain!
Subscription confusion
I was totally fooled into signing up for a daft subscription when I bought something, I mean who even needs that, right? And then they go ahead and take money out of my account without even giving me a heads up, seriously, what's that all about? It's just not right, and loads of other folks are dealing with the same issue, it's just so underhanded and shady. They really need to make it more obvious when you're agreeing to these things.
Perfume
This is a scam. Please beware. If you buy anything from this company they will automatically sign you up for a membership of £9 a month. I bought a perfume that wasn't a great deal cheaper than a real one. That's right, it was fake. All £60 of it.
I've just had to cancel my bank card and all the inconvenience of what goes with that as they're not to quick to answer your complaint eitherOutstanding service experience
I recently had such a wonderful experience at this place! The staff were so polite and friendly, and they really showed a high level of professionalism that I found really impressive. As soon as I walked in, I was greeted with a warm welcome and made to feel right at home. Their attention to detail and willingness to help me out in every way possible was truly outstanding. I left feeling like a valued and appreciated customer.
Subscribed without my permission
I was tricked into signing up for something I didn't even want, and now I can't even get in touch with them except through some strange foreign address. They took my money without my permission and now I can't even get a refund. The email address on PayPal doesn't even seem to be working! I would strongly advise against making any purchases from them, it's a complete scam!
Good product, good price, quick delivery
I recently made a purchase from this place and it was absolutely fantastic. The product was amazing quality and the price was reasonable. What's more, it arrived very quickly and in perfect condition. It's not often things go so smoothly, but I'm really pleased with how it turned out. I will definitely be a returning customer in the future.
Review with most votes
Not bad
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