All reviews of Kimberly
Review about: Kitbag
Football jersey
I was really disappointed with the football jersey I bought from this online shop. It just wasn't up to scratch - it looked like a cheap copy rather than the real deal. The pictures on the website were misleading, the actual jersey felt like a dodgy knockoff you'd find in China for a few quid. What's more, when I tried to send it back, they charged me a ridiculous amount for the return shipping and didn't give me a full refund as promised. I felt totally ripped off as a customer and wished I'd never bought it. I'd advise everyone to avoid this company's products and services.
Review about: Protein Dynamix
Protein powder
I've just bought some protein powder from this company and I must say, the quality was absolutely top-notch. The delivery was surprisingly quick too, which was a pleasant surprise. The customer service was fantastic as well. There was a mix-up with my order one time, but they sorted it out straight away by sending me the right products the very next day at no extra cost. They even let me keep the wrong products, which was a really nice touch. All in all, I can't fault them at all for their products and service.
Review about: Prestige Hampers
International gift hampers
We live in Australia and have used this service a few times a year to send gifts to our family in the UK. We're really happy with how easy it is to use and how lovely the hampers look. Our family always enjoys the gifts we send, and we couldn't be more pleased with the service we've received.
Review about: 1st Formations
Quick and effective service
I thought the service was really user-friendly, and when I messed up my addresses, they sorted it out for me straight away. The communication was super quick and they made sure everything was sorted in a jiffy. I was really pleased with the service, and even getting a banking partner set up with them was a piece of cake.
Review about: Ulla Popken
Leggings not arrived
I ordered a pair of leggings ages ago, but they still haven't turned up. They keep using Brexit as an excuse for the delay. It feels like they're just pocketing people's cash without delivering the goods. I've been trying to sort it out with them for ages, but there's been no progress. It's not fair - they should be held accountable for this.
Review about: Priority Booker
Meet and Greet Parking Service Booking
I recently arranged a meet and greet parking service using this platform, but unfortunately, the whole thing was a bit of a disaster. When I got to the airport, the parking company I had booked with didn’t pick up any of my calls or messages. It was really frustrating as I’d already paid for everything through this platform. Both the parking company and the platform itself didn’t give me any help or information, which was really disappointing. I ended up having to find another parking spot last minute, and it cost me even more money which I wasn’t able to get back. To make matters worse, the platform didn’t give me any details for the new parking company that apparently took over my booking, so I was left feeling really confused and inconvenienced. In the end, the lack of communication, support, and responsibility from both the platform and the parking company meant I had a really negative experience as a customer.
Review about: La Redoute
Great product selection, environmentally responsible, and a discount offered made for a really good price.
I was really happy with the variety of products I found on the website, especially the ones that were environmentally friendly. The discount they gave me made the overall price really reasonable too.
Review about: Awesome Books
Quick, affordable, variety
Don't bother looking anywhere else, Awesome Books is definitely the top choice! I always make sure to browse through their selection first before considering anywhere else. The prices are really great, and the delivery is super fast. I honestly can't fault them at all.
Review about: NICCE Clothing
Poor quality clothing
I had a really terrible experience with this company. The clothes I got were so bad that they fell apart after one wash. Their customer service was awful, it was almost impossible to get a refund or swap. Also, the prices were way too high for such cheap stuff. The delivery took forever, and when it finally arrived, the package was all messed up. Overall, it was just a waste of time and money.
Review about: Salter
Bathroom scales purchase
The customer service was really good. The person helping us gave us lots of useful ideas to try and fix our problem with the bathroom scales. Even though we couldn't solve it, they were really nice and arranged for a new one to be sent to us. We were really happy with the service we got.
Review about: Lux Plus
Price deception
It's really important to be careful when dealing with this company because they like to hide subscription charges in the small print. My daughter got caught out by their sneaky tactics - she signed up for a membership thinking it was a good deal, but then found out they were actually charging her £9 every month. It's obvious that they're aiming at people who might not fully understand the terms and conditions, so I'd recommend that others make sure to read all the details before buying anything.
Review about: Arbor Garden Solutions
Table and four benches
I'm disabled and a bit on the heavy side, so I needed some garden furniture that was strong and easy to get to. After looking into things, I settled on a four-foot square table with four benches that I could move around to make it easier for me. I can even use them while I'm working in my borders. It's really versatile, sturdy, and doesn't wobble at all. I paid an extra £40 for someone to put it all together, which seemed like a fair price, and the fact that delivery was free made it even better. The table looks great, with a rustic charm, and I'm really happy with how well made it is.
Review about: Mountain Warehouse
Trekking boots purchase
I bought a pair of trekking boots from this store not long ago, and I have to say, I'm really impressed with how good quality and comfy they are. I got them for a walking trip, and they did brilliantly, just like they said they would. I ended up deciding to return the other pair I bought, but I missed the deadline. When I called customer service, they were really nice and quick to help me out by extending the return date.
Review about: House of Tents
Quick and Easy Tent Purchase
I bought a tent from this company recently and I was pretty happy with how it all went. Ordering was easy and I got quick help when I needed it. But the courier they used was a bit rubbish. Luckily, House of Tents sorted it out quickly, which was really good of them. So, all in all, I'd say I had a great service from House of Tents.
Review about: Findmypast
Family history website
Oh my goodness, this website is incredibly cool! It's like a goldmine of family history goodies. I can't believe how user-friendly it is. You can create your own family tree and uncover all sorts of fascinating information about your ancestors. It feels like embarking on a really exciting adventure without even stepping out of your house. Plus, they have an abundance of information from all corners of the globe. It's as if you have a super stealthy detective assisting you in locating your distant relatives. I just can't seem to get my fill of it!
Review about: IKRUSH
Stunning clothes, perfect colours, fast delivery
My recent purchase was amazing! The whole process was so easy, from having a look on the website to clicking 'buy'. The clothes I got were stunning, the colours were spot on and they fitted perfectly. I was really impressed with how good quality they were and I will definitely be buying from them again. The quick delivery was a real bonus too, I got my order in no time at all. Overall, I'm really happy with my experience and would definitely recommend this company to anyone.
Review about: Tru Diamonds
Beautiful ring for wife's birthday present
I've been a customer of this company for years and I've always been happy with the jewellery and service. Recently, my wife picked out a beautiful ring for her birthday and I called to order it. I was really pleased when it arrived just three days later. The service was fantastic and the price of the ring was really good.
Review about: Motoin
Exchange of shoes due to size issue
I bought a pair of shoes recently that turned out to be too small, so I had to send them back to the company on May 29th. I was hoping to get a replacement promptly, but it's been a while now and I still haven't received it. This delay is disappointing and it's made me quite frustrated with the whole situation.
Review about: Victorian Plumbing
Damaged tap
We were a bit gutted when the tap we ordered turned up all bashed in, but we got in touch with customer service by email and our problem got sorted quick smart. A lovely lady called Imogen Nesta helped us out and organised a new tap to be sent over, which arrived in mint condition not long after. Even though things didn't start off great, the company's prompt response and Imogen's assistance were top-notch. We'd definitely think about buying from them again down the line.
Review about: TradeInn
Online purchase of sports equipment
Hey everyone, just wanted to share what happened to me recently when I shopped at this online store. I got some sports gear, but it was a disaster. The website seemed alright at first, but they're actually scammers! Seriously, don't trust them. They took my cash and never sent my order. It's really annoying, isn't it?
Review about: Shoe Zone
Second online order
This was my second time ordering online from Shoe Zone and I have to say, I am once again really impressed with the whole service. Ordering was so easy, just simple and straightforward. The delivery was fantastic, the free next day service actually came on time as promised. The products I got were such good value for money, just like the first time I ordered. Overall, I can't fault anything about the whole experience.
Review about: Lit Fibre
New broadband installation
We've only gone and changed our broadband provider after sticking with the same one for a massive 15 years! An engineer named Peter came round to do the installation and he was absolutely fantastic. He turned up on time, was really polite, and managed to get everything sorted out in just over 2 hours. Peter made sure everything was set up exactly how we wanted it and left everything nice and tidy. The system is running smoothly so far and we're happy with it. Here's hoping this good experience carries on for the foreseeable future.
Review about: Card Factory
Balloons for wife's birthday
I popped into the store the other day to get some balloons for my wife's birthday, and I have to say, I was really impressed with the service. Julie, the lovely lady who helped me out, was so friendly and helpful. She made the whole experience really pleasant and took the time to help me pick out the best balloons for the occasion. She even sorted me out so I could pick them up the next day, which was super convenient. I would definitely suggest Card Factory to anyone in need of party supplies, because the service I got was top-notch.
Review about: Devitt Insurance
Vehicle insurance policy
I bought some vehicle insurance not long ago and I have to say, the customer service I got from the team was top-notch. When I rang up to ask about the policy, they picked up the phone quickly and the person I spoke to was really friendly and happy to help with any questions I had. Plus, they sent me the paperwork by email straight away and even gave me the choice to get it in the post if I preferred, which was great for flexibility.
Review about: Vintage Cash Cow
Selling stuff
I was really surprised at how easy it was to sell all the old stuff I had lying around. I had no idea what any of it was worth, but Vintage Cash Cow made it super easy to get rid of it all. They even paid me for it! It felt like magic. And it's great to know that someone else will get to use the stuff instead of it just gathering dust in my house.
Review about: AYP Healthcare
Eye drops purchase
I was quite disappointed with how long it took for my eye drops to arrive - a whole month! The company did keep me informed about the delay and apologised, which was good, but it was still irritating to wait so long for something as basic as eye drops.
Review about: lol.travel
Ticket purchase experience
When I bought my ticket, I was a bit nervous because the booking reference in the email didn't match the airline's system. I had to sign up for the company's portal to find the right one. They should really sort out their email confirmation process to avoid confusing customers. But once I got past that, my flight was fine.
I did have an issue with the Flexible Guarantee Ticket I got. Even though it was meant to be flexible, I still had to pay quite a bit when I tried to use it. This wasn't clear when I bought it, which was annoying. I followed all the terms and conditions and tried contacting customer support through the form, but didn't get anywhere. It was only when I opened a new case directly on the website that I finally got a quick response.
In the end, I managed to sort everything out and complete my journey without too much trouble. But I think the company should work on improving the user experience and making information clearer for customers. Travellers shouldn't have to deal with so many challenges after spending a lot on their flights. Building trust is important, but it needs a more customer-focused approach.
Thank you.Review about: Buy Fencing Direct
Fencing panels
I bought some fencing panels from this company not too long ago and I was really happy with the whole thing. The panels were a good price and arrived on time as they said they would. The delivery driver was great, he even had an app that let me track where my order was at any time. He also helped me unload everything, which was really nice of him.
Review about: Abritel FR
Phone number verification, app download issues, access problems, comparison to Airbnb
I recently gave this service a go, and honestly, it was a total nightmare. They asked me to input my phone number for SMS verification to get their app, but when I did that, I got an error message saying something was up with a French number or iPhone. This problem went on for more than two weeks, so I couldn't even get into the app. Plus, when I tried to go on their website on my computer, they told me to download the VRBO app, but then said it wasn't available in my country, France. The whole thing was super frustrating and let me down, especially when you compare it to other sites like Airbnb that work like a charm. And on top of all that, me and my host couldn't even see the reviews that had been left, making the experience even worse.
Review about: Go Groopie
Marketing services
I've been using their marketing services for a while and I've always found them reliable and efficient. The products they offer are exactly what they say they are, and the delivery is always smooth and on time. I really appreciate the professionalism and high-quality service they always deliver.
Review about: Big Blue Travel Cover
Honeymoon travel insurance
I'd advise you to be careful when booking with this travel insurance company. Even though we had premium cover, we were really surprised to find out that if there's a travel advisory in place, we wouldn't be covered for cancellation costs. They didn't tell us this clearly when we bought the policy, so it put us in a tough spot when we had to cancel our honeymoon. The company's lack of support and understanding was really disappointing and frustrating. To sum up, our experience with this company was bad and we'd suggest others to be cautious.
Review about: Bed Kingdom
Bunk bed purchase
I got this bunk bed, and let me tell you, it was dead easy to put together. My mum and dad didn't even argue once while building it, which is like a miracle, believe me. The best part is that me and my siblings love it so much already. We've had so much fun making dens, having sleepovers with snacks, and watching our favourite movies. It's like our own little clubhouse, and I give it a 10 out of 10 for sure!
Review about: Antonioli
Expensive purchase, poor shipping.
Antonioli sells some pricey stuff, but boy, their shipping system is a nightmare. Basically, they only work with DHL for international orders and won't let you change the delivery to a safer pickup point. So, you're stuck waiting around all day for your package, which is a real pain. Other companies let you redirect DHL deliveries, so it's pretty obvious that Antonioli is way behind the times. When I'm shopping, I want the process to be seamless and convenient, but Antonioli is seriously dropping the ball in that department.
Review about: hush
Jacket
I ordered this jacket and it arrived really quickly. It was a nice shade of pink, just like on the website, but unfortunately, it didn't suit me at all. I had to send it back, but the return process was so simple and I received my refund promptly. I'm really happy with Hush for sorting everything out!
Review about: Zap Surveys
Scamming app
This app is absolutely terrible! It just wastes your time and takes your money. It's a disgrace how bad they are at their job.
Review about: Giordano Wines
Consistent quality, excellent value, extra bits
I've really taken a liking to this wine supplier - their quality is top-notch every time. Plus, their prices can't be beaten! Treat myself to one of their special bottles now and then, and they never disappoint. I can't speak highly enough of them.
Review about: Italist
Dress sizing query
I had a question about the size of a dress I bought for my daughter, and Sarah was really helpful and knew her stuff. She gave excellent customer service and made everything simple and straightforward. I'm so grateful for her help and would definitely recommend this company.
Review about: Buycarparts
Replacement car battery order
I am so frustrated! I bought a new car battery more than 6 weeks ago and it hasn't arrived yet. I've been in touch with Buycarparts several times, but they won't admit fault and won't give me a refund or a new one. Their customer service is absolutely terrible.
Review about: Zaful
Bikini purchase
I gotta tell you, my experience with this online retailer was a total nightmare. So, I go ahead and order some bikinis, right? And I'm thinking "Great, they've got this awesome 14-day return policy!" But then I discover that guess what? Bikinis can't be returned. Seriously, who thinks that's okay? Like, if it doesn't fit or look good, why wouldn't you want to send it back? I felt like a right idiot for trusting this company and I'll definitely steer clear of them in the future. And on top of all that, their customer service was nowhere to be seen - didn't even get a response to my complaint email. It's just not on, is it? Disgraceful, really.
Review about: Get Transfer
Airport transfer service
I recently got a lift to the airport and was really pleased with how the driver kept in touch. He messaged me on WhatsApp the day before my flight from Heathrow to say hello and make sure everything went smoothly when I got there. Everything went seamlessly and I was grateful for the great service and the way they paid attention to all the little details.
Review about: Perfume Direct
Replacement perfume disappointment
I got a new perfume from Perfume Direct the other day, and honestly, I was really let down. I bought the Estée Lauder one, but it just doesn't smell right and the scent fades too quickly. It's making me question if it's even the real deal. I thought I'd save some money by trying it out, but it was a waste in the end. I reckon it's worth spending a bit more and going with a trusted seller.
Review about: Etoren
Latest purchase experience
My recent online shopping experience was a bit of a letdown to be honest. The stuff I got was decent quality and ordering it was straightforward, but the delivery was late and no one even bothered to tell me. It was a real pain. I bought some tech bits and bobs and they were alright, but the whole delayed delivery situation really put a dampener on things for me.
Review about: Jet2 Insurance
Extra legroom seat purchase, hotel complaints, lost EarPods claim denial
I had a terrible experience with my extra legroom seat purchase with this insurance company recently. My wife and I paid for these seats, only to find out they had been changed without letting us know. On top of that, we had a lot of issues at the hotel we were staying in. But the last straw was when I lost one of my Apple EarPods and tried to make a claim. Even though my policy clearly says that personal belongings are covered up to a certain amount, Axa insurance rejected my claim, saying I needed separate gadget insurance. It's ridiculous! They mislead customers by saying electronics must be insured separately, even though the policy is supposed to cover personal items. I tried to sort it out by getting in touch with both Axa and the insurance company, but they just kept blaming each other, leaving me annoyed and out of pocket. This whole thing has been a nightmare, and I won't stop until it's sorted. I'll be taking this further and seeking help from an ombudsman if I have to.
Review about: Get Transfer
Transfer booking
I arranged a transfer and it was really simple. The driver was polite, the car was spotless, and the journey was really smooth. I'll definitely use them again next time I need a transfer.
Review about: The F1 Store
Weekend tickets purchase
I bought a couple of weekend tickets from The F1 Store as a birthday gift for a pal. I wasn't too happy about how it all went down, though. Luke, the person I talked to, was nice, but the answer he gave wasn't up to scratch. I splashed out over £700 on those tickets but all I got was a template to download and print. That just seemed a bit lacking compared to what other companies like Virgin Experience and Buyagift offer. They give you a nice gift pack, even if the tickets aren't physically included. It would have really made the birthday celebration extra special for my friend.
Review about: Modlily
Customer service assistance
I had a bit of a problem with my order the other day - I accidentally got cut off from the customer service person I was talking to at first. But, it turned out okay because I was put through to another rep called Alice, who, along with Clara, managed to sort out my order problem really quickly. I'm so thankful for the amazing customer service I got from both Clara and Alice in such a stressful situation. They were so professional and sorted out my issue so efficiently that I'm really happy with my whole experience with the company now.
Review about: Temple Spa
Received skincare gift set
I received my skincare gift set but noticed that one of the items was missing. I got in touch with customer service and they sent a replacement out promptly. I'm really pleased with the service and the products. Thank you!
Review about: The Skills Network
Online course experience
My tutor was absolutely amazing! They helped me out a lot when I was having trouble with the work. I've been dealing with some health issues, and they were really understanding about giving me extra time when I needed it. The application process for the course was straightforward, and the support team was quick to assist whenever I called them.
Review about: Shaw Academy
Photography Course
I love everything about the classes, there’s a chat box to try and answer any questions you may have. The course is packed full of information that is Both, important and interesting to know. I love how accommodating they are to work around your schedule! It’s pretty fun, I love photography and I love learning new things about it all the time. Taking a refresher course with a couple extras I could use more help with is an added bonus! I love to look at things in a different perspective, from someone else’s point of view. I am so glad I joined! Nothing negative that I have dealt with so far. But I feel that after this I am sure I will more than likely take more courses in the future! Thanks so much!!