Mallet - Overall Rating based on 20 reviews
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Exchange for size 13 sliders
I recently needed to swap a pair of size 12 sliders for a size 13 at Mallet. Despite hearing some negative feedback, I have to say that my experience with their service was great. The whole process was really quick and smooth, completely different from what others had said. Once I requested the exchange, they quickly sent me a returns QR code to print. Then, all I had to do was send a photo of the returns label, drop off the package at a local DPD collection point, and they took care of everything without any trouble on my end. As a regular customer with several pairs of Mallet shoes, I can honestly say that I would recommend their services to anyone looking for efficient and reliable support.
Trainers purchase
Everything went smoothly from the beginning to the end. The trainers I purchased are really great, comfortable shoes. Overall, I'm a satisfied customer.
Trainers in size 9
I bought some trainers in a size 9, but they sent the wrong size. I tried to return them, but they're saying they never got them. Their customer service is so bad, they're not giving me a refund. I'd recommend staying away from this company!
Teens birthday gift
I got these trainers for my grandson's 16th birthday and they are really cool! The quality is amazing, even better than what I usually wear. He's been wearing them all the time since he got them and says they're comfortable and stylish. I'm really happy with this purchase!
Comfortable shoes, not great for driving
I bought a pair of shoes from this shop and let me tell you, they are so comfy and great to wear. But let me tell you, trying to drive my manual car with these shoes on is a nightmare! The braking is so harsh and crazy. Maybe it's just me, but I reckon the sole of the shoe is way too thick and needs to be thinner. It's like walking around with bricks on my feet!
Stylish and comfortable sneakers
The company is really professional and they always go the extra mile for their customers. I've seen how dedicated they are to making sure their customers are happy, which really makes them stand out from other companies. Their shoes are spot on, each pair of trainers has its own cool style and attitude. The sneakers aren't just trendy, they're also super comfy, making them a great option for people who want both style and comfort.
First order of footwear
I just ordered my first pair of shoes and I have to say, I'm really impressed with them. They fit perfectly and look really stylish, which I love. I can't fault this purchase at all and I'm actually thinking of getting another pair sometime in the future.
Shoes, top quality
The shoes came quickly and were really good quality - just what I was hoping for. But when I wore them for the first time, I accidentally scratched the leather and I was so upset. 😢
Quick resolution, fantastic follow-up
I gotta say, the aftercare service I got from the team was top-notch. They didn't mess about when I had a problem and sorted it out sharpish. The follow-up was absolutely brilliant too, it really showed me they give a damn about their customers.
Mallet trainers
I bought a pair of trainers from this shop recently and I have to say I was really impressed with both the product and the service. The trainers were just as described on the website and they arrived quickly in a well-packaged box. The whole shopping process was smooth and I liked how they took care to package everything nicely to make sure it arrived in good condition. I would definitely recommend this shop to anyone in the market for some good quality shoes.
Terrible customer service
Dealing with this company has been an absolute nightmare! I had a question about my order and I tried reaching out to them using their contact form, but I never heard back from them. It's so annoying when a company can't even be bothered to reply to customer queries. I won't be buying anything from them again, that's for sure.
First mallets, gonna buy more
These mallets are amazing, they're my first ones and I absolutely love them! They're so strong and easy to use. I can't wait to buy more in the future, they're going to improve my game so much.
Return inquiry
I got in touch with customer service about a return, but I wasn't happy with the service I received. It's been over a month now and I still haven't heard back from them. The lack of communication and slow response to my issue has really let me down. Because of this, I don't think I'll be shopping with them again. Good customer service is really important for businesses, and the way they've handled this has made me feel unimportant and annoyed.
Hoxton 2.0 shoes
I bought a pair of Hoxton 2.0 shoes for my boyfriend from a different shop and, after he only wore them three times, the soles started falling apart. We were really gutted because we really liked how the shoes looked. The shop gave us a refund for the faulty shoes, but now we're a bit reluctant to buy from Mallet again in case the same thing happens. It's a shame because we really loved the shoes and they seemed to be really good quality at first.
Sneaker purchase causing pain
I made a bit of a blunder by buying a pair of trainers that have been nothing but trouble for me. I'm in SA and I got them from a local shop, thinking they were a good buy. But, soon after wearing them for a few hours, I started getting painful sores and blisters on my feet. I can tell you, it's not a matter of wrong sizing, as I made sure I got the right size. The pain and discomfort are just too much to handle, and I really regret buying them. The price I shelled out for these trainers doesn't match the agony I have to deal with every time I put them on.
Christmas present trainers
Well, I picked up these trainers as a Christmas gift for my daughter, and she's over the moon with them! They're really stylish, and she's hardly taken them off since she got them. Ordering was a breeze, and they made sure to keep me in the loop about when they'd arrive - which was surprisingly fast. When the package turned up, it was all nicely wrapped, and it even came with a shoe horn, spare laces, and a dust bag! I wasn't expecting all those little extras, but they were a nice touch. So far, everything's been great, and I'm really pleased with my buy.
Uncomfy trainers
These trainers keep giving me blisters whenever I wear them! I've done everything I can think of to try and make them more comfy, but nothing seems to help. They may look good, but they're just too painful to actually wear. What a waste of money!
Latest footwear purchase
I got myself a new pair of trainers recently and I have to say, I am really impressed with how good they are. As soon as I took them out of the box, I could tell that they had been made with a lot of care and attention to detail. The materials used are top-notch, they feel really durable but also comfortable at the same time. The stitching and overall construction of the trainers are amazing.
Replacement pair of laces
I needed some new laces for my shoes, so I got in touch with customer services for help. I was really impressed with how fast and helpful they were. Shona, the person I spoke to, was super nice and sorted out my issue. She asked for my address and sent me a new pair of laces right away, and didn't charge me anything for them. I got the replacements within a week and I'm really pleased with how everything turned out. All in all, I'm really happy with the great service I got from the customer service team at this shop.
Luxury trainers purchase
Buying my first pair of luxury trainers was a bit of a treat for me, but it was absolutely worth it. I wasn't sure about the cost at first, but when the package arrived, I knew I had made the right choice. The packaging was top-notch, making me feel valued right from the start. The trainers themselves went above and beyond my expectations - they not only look great, but the quality is outstanding. Putting them on gave me a real boost of confidence and joy, and I could tell that every penny I saved up for them was well-spent. Thanks for such a brilliant product and experience.
Review with most votes
Latest footwear purchase
I got myself a new pair of trainers recently and I have to say, I am really impressed with how good they are. As soon as I took them out of the box, I could tell that they had b... Read onBy: Craig Kelly