Only Naturals - Overall Rating based on 20 reviews
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Natural products purchase
I recently bought some natural products from this shop and honestly, it was really disappointing. I waited nearly four weeks for my order to arrive and ended up feeling frustrated and let down. I placed my order on the 9th of May, but as of today, the 6th of June, my order still hasn't turned up. The tracking number they gave me didn't even work, so I couldn't even keep track of where my parcel was. The emails I got from the company were terrible, taking ages to reply. When I tried calling them for help, they were so unprofessional, they just put the phone down on me. To make things worse, they still haven't sorted out my problem, so now I'm left out of pocket and with nothing to show for it.
Sensible product choices
I've been buying from this online shop for some time now, and I must say, I'm really impressed with the service I've been getting. The team always responds quickly to my questions, and my orders are sent out without delay. Shopping with them is a breeze, and I'm grateful for the work they've done to make sure that EU customers like me aren't forgotten about post-Brexit. The fact that they've sorted out all the tax and VAT agreements demonstrates just how much they value their customers. I can't recommend them enough.
Herbal supplements
I bought some herbal supplements from this company not long ago, but my order never showed up. I tried emailing them a few times to sort it out, but got no reply at all. It's really annoying and disappointing when a company can't even bother to help out with basic customer service like this. Shows they don't care much about their customers or their orders.
Skincare products
I bought some skincare products from an online store recently and honestly, I was really impressed with the whole thing. The website was easy to use and I found what I needed without any trouble. They had a great selection of products and I liked that they gave all the details and ingredients for each one. Checking out was a breeze and they kept me updated on my order all the way through. When my package arrived, everything was packed really well and all the products were in perfect shape. Overall, it was a great shopping experience and I will definitely be going back for more in the future.
Various natural skincare products
I recently ordered some natural skincare products from this store and I have to say, I was really impressed. The service was excellent, the products were really good, and the delivery time was quicker than I thought. I was particularly pleased to see that the items were packaged in biodegradable materials, which shows they care about the environment. All in all, it was a fantastic experience and I will definitely be returning for more. Thank you!
Herbal supplements
I bought some herbal supplements from this place not long ago and it didn't go too well, to be honest. My order was missing three items, and when I contacted customer service, they just suggested that I look through my package carefully. So, I did that, but the items were definitely still missing. It appears that missing items are actually quite common judging by other reviews I've read. So, needless to say, I won't be making any future purchases from this company.
Alternative item due to out of stock elsewhere
I wasn't sure about ordering because of some bad reviews, but decided to go for it since the item I wanted wasn't available anywhere else. To my surprise, my order arrived super fast and I was really impressed with the service. I would definitely think about using this company again in the future.
Face wash and moisturizer
I ordered this face wash and moisturiser from this place and it turned out to be a terrible decision. I spent ages trying to contact them but no one answered the phone. Finally, when I managed to place an online order, they charged my card immediately without sending me any confirmation. It feels like they just took my money and disappeared! I've been waiting for over a month now and still haven't received my products. It's been a complete nightmare! Definitely steer clear of this place.
Facial products
I've just bought something from this company for the first time, and I have to say I'm really impressed. They have a great range of organic and cruelty-free products, and I was so happy to find exactly what I needed for my face. Ordering was easy and quick, and I liked that they used the 24-hour tracked Royal Mail delivery service - it meant I got my stuff quickly. The quality of the products was even better than I expected, and the prices were really good too. I'll definitely be shopping here again and will be a loyal customer in the future.
Skincare product purchase
I've recently treated myself to a fab skincare product that I stumbled upon at a bargain price on this fantastic website. To top it off, I qualified for free delivery as my order totalled over £30! Can you believe it? The best part is, my package arrived a mere 2 days later - much quicker than expected. I must say, I'm absolutely thrilled with my purchase and the top-notch service I've experienced.
Various orders
I've been shopping at this online store for a while now, and I have to say, the products are top quality. The service is quick and reliable, and I really like how they have a reward points system that lets me earn credit for my next purchases. Plus, the free delivery on orders over £15 is a nice bonus that keeps me coming back for more. I've placed quite a few orders and I've always been really happy with everything.
Fast delivery, eco packaging, quality products
In all my time as a customer at this place, I've always been impressed with the top-notch service I receive. They make sure my orders arrive quickly in eco-friendly packaging, and the quality of the products never fails to meet my expectations. I really admire their focus on the little things and their efforts towards sustainability.
Two products
I'm a customer of Only Naturals and not long ago, I bought two products on the 30th of January. Even though I was told my order would be sent out within 2 to 3 working days, it didn't actually reach me until the 2nd of March. Waiting that long was really annoying and disheartening, especially as I was promised speedy delivery. I tried to get in touch to ask about my order, but communication was a bit sparse until my delivery finally arrived.
International order, unexpected duties
I had a recent order from this company and it was a complete nightmare. I'm based in Europe and to my surprise, when my order arrived, I was hit with hefty duties and taxes that were almost half the price of the item I bought. It looks like the company shipped the order under a DAP agreement, which meant I had to cover all the extra charges. This kind of thing is totally unacceptable and frankly, just plain greedy. I would strongly recommend to fellow EU residents to steer clear of this company and instead go for UK shops that give you the full picture upfront with DDP or transparent duty fees. There are lots of other trustworthy options like cultbeauty, naturismo, feelunique, and lookfantastic that still provide duty-free delivery, even after Brexit. Only Naturals seems to be all about making money rather than making customers happy, and that's just not good business in my eyes.
Hair dye purchase
I sent an email to Only Naturals asking about a hair dye I wanted to buy, and they got back to me on the same day! There was another website I tried to ask about the Logona colour, but they refused to help, saying it wasn't their problem. Only Naturals, on the other hand, took the time to assist me. Turns out, the Logona colour is actually superior to what my hairdresser uses. Their products are really great. Big thanks to Only Naturals!
Product quality disappointment
I was pretty disappointed with the product I got as it wasn't up to scratch compared to what I thought it would be. It didn't meet my expectations at all and definitely wasn't worth the money I spent on it. I've bought much better quality items from other shops that sell similar things. Overall, the purchase left me feeling quite let down.
Hair care products order
I'm afraid to say that my experience with this company hasn't been great. I ordered some hair care products that I've been using for a while on the 14th of May, thinking it would last me a few months. However, it's been quite a while now, and I still haven't received my items. I've exchanged many emails and even called them, but the issue is still not resolved. Their response to my missing order was a bit disappointing, as they claimed that since I didn't pay for a signature delivery, they weren't responsible for the lost shipment. This lack of accountability has left me without the products I needed and without a refund. They don't seem too bothered that Royal Mail lost my order, which is quite frustrating and disappointing. I won't be recommending this company to anyone, and I won't be using their services again in the future.
Winter lotions purchase
I found some amazing winter lotions on social media and thought I'd give them a go, so I went ahead and placed an order on the website. The whole process was really smooth and easy. It was a nice surprise to receive a 10% discount on my first purchase. The website layout is really user-friendly and their emails are helpful and clear. Delivery was free for orders over a certain amount, and luckily mine qualified for that, so I didn't have to worry about any extra charges. The package arrived quickly within a couple of days, and everything was well packaged and in perfect condition. I really liked the Vegan section on the website, it made finding vegan products super simple. They also offer a wide range of products for men, kids, and babies, which is really convenient. Overall, my experience with Only Naturals has been fantastic, and I would definitely recommend them for skincare and beauty products.
Eye cream purchase
I recently bought some eye cream from a shop for the first time. I had been searching for it everywhere, but it was always sold out. Luckily, this shop had it in stock. Today, it arrived in the mail and I'm really pleased with it. Overall, it was a positive experience.
Skin care
I work hard for my money because I always want to look good and I always know that looking beautiful as a lady comes with a price. This has been making me to buy different natural products of which some disappointed me or even caused irritant on my body. I felt bad and it cost me more money to buy another products to clear the reaction. Luckily for me, I discovered Only Naturals. Since I started using products from Only Naturals, I have been very proud of the results. My skin is now shiny and shiny always. Only Naturals is different from others. I'm glad I discovered them.
Review with most votes
Skin care
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