Original Penguin - Overall Rating based on 30 reviews
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Golf polos for team event
I recently bought some golf polos for my team event and it turned out to be a complete nightmare. I only got 3 out of the 32 items I ordered, and the customer service was just terrible. I tried sending them emails on numerous occasions, but never received a response. Even the online chat representatives weren't much help, as they gave me conflicting information about my order. It took a whole 4 weeks for me to finally get the incomplete order, only to discover that some of the items were actually out of stock. Now I have to return the partial order at my own cost, which is really disappointing considering it was for a team event.
Defective item purchased in January
I bought something back in January, but it turned out to be faulty. When I got in touch with customer service, they replied pretty quickly asking for more details. However, I haven't heard anything from them since then. I must admit, I'm pretty disappointed with the lack of communication and fixing the issue.
Polo T Shirts order
I recently bought some Polo T Shirts online and was really looking forward to getting them. But when the parcel arrived, I got a shock as I received shorts instead of the T-shirts I was expecting. Obviously, I was annoyed and got in touch with customer services straight away to sort it out. They said they'd get back to me but I never heard anything, which made me feel ignored and like I'd lost out on my money. It's not right to get the wrong order and then not have it sorted out quickly. All in all, I'm pretty disappointed with the whole thing and it's made me wonder if this company really knows what they're doing.
Unreliable online ordering experience
I made two orders from their online store recently and, to be honest, I was really disappointed with both experiences. The first time I ordered something, it never arrived. When I got in touch with customer service, they told me there was a problem at the warehouse and said they would give me a refund and a 20% discount voucher. But I was a bit annoyed because the discount could only be used on items that weren't already on sale.
Awesome jacket
I bought this cool jacket and was buzzing to receive it. But, sod's law, it seemed to take absolutely ages to arrive. When I finally reached out to them, their response was really slow and not at all helpful. It felt like they just couldn't be bothered.
Wrong order received
I recently bought something and was really let down when I got the wrong order along with someone else's receipt showing personal info. I got in touch with customer service, but the person I spoke to wasn't helpful at all. They said I had to send back the wrong order at my own cost. It looks like someone else got my order and receipt, so now I'm left without the stuff I actually bought. I'm really unhappy with how this was handled and won't be buying from this company again.
Christmas gift order cancelled
I was really looking forward to getting a Christmas gift for my mum from this place, but then 4 days later I received an email saying my order was cancelled because they thought it might be dodgy. It was so confusing because I paid with my usual bank account! I then had to deal with a tedious verification process which was incredibly frustrating. I've never had this problem when buying stuff online before, so it really ruined my Christmas shopping mood.
Denim jacket and t-shirt
I purchased a denim jacket and a t-shirt back in April, however, I haven't received my items yet! I've been trying to contact customer service through emails and phone calls, but unfortunately, I haven't had any luck. I'm starting to feel like they've somehow taken my money! 😡
Late refund processing
I purchased this really awesome jacket from here but unfortunately, it didn't fit me properly, so I had to send it back. It took such a long time for them to eventually refund me. Can you believe it? Two whole months! And you know what? They didn't even bother to apologise or send a proper email, just an automated one. What's that all about? I had to keep chasing them with emails in order to eventually receive my refund. It's as if they didn't care at all. Totally uncool, mate.
Great clothing brand, perfect
I loved the clothing brand, fantastic to buy.
Durable, branded and perfect to choose upon.
Penguin wear has been into my bookmarks ever since
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Review with most votes
Great clothing brand, perfect
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