Original Penguin Reviews
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Reviews (30)
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Defective item purchased in January
I bought something back in January, but it turned out to be faulty. When I got in touch with customer service, they replied pretty quickly asking for more details. However, I haven't heard anything from them since then. I must admit, I'm pretty disappointed with the lack of communication and fixing the issue.
Clothes
I popped into this shop to grab some new clothes. The staff were proper lovely and helped me pick out the perfect outfit. They were so friendly and made me feel right at home. I'll definitely be heading back there again.
Great clothing brand, perfect
I loved the clothing brand, fantastic to buy.
Durable, branded and perfect to choose upon.
Penguin wear has been into my bookmarks ever since
It's the great collection and quite tempting.cialis cheap cialis
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Wrong items received
I bought something from this company not long ago, but I got the wrong stuff sent to me. I've sent a few emails to their customer service, but no one has got back to me yet. It's really disappointing and annoying that they're not in touch. I reckon customers like me deserve better service and a quick fix for any problems that come up. It's not on to get the wrong items and then hear nothing from them about getting it sorted. I'm pretty let down by the service from this company and it's put me off as a customer.
Clothing items
My experience with this company was really disappointing. I ordered some clothes thinking they'd arrive the next day, but it took a whole week and they hadn't even been sent out. When I asked about it, the customer service team told me things that turned out to be untrue, which just made me more frustrated. All in all, I wouldn't suggest using this company because they're just not reliable and their communication stinks.
Expensive shirt purchase
I ordered this pricey shirt ages ago, but it never showed up! I tried getting in touch with customer service loads of times over the past three weeks, but they just keep ignoring me and dodging my calls. It's so annoying that they haven't bothered to sort this out or even just talk to me properly. I wish I'd read some reviews before buying from them, then I would have known how terrible their customer service is. I'm definitely not buying anything from them again.
Clothing item
I was really let down by the customer service from this company. I tried to get in touch with them a few times about my order, but never heard back. And to top it off, I got charged for postage when I didn't even ask for it. It made me feel so annoyed and let down by the whole thing.
Horrible company
This company is absolutely awful! I ordered some clothes and out of the blue they just up and cancelled my order. I was really looking forward to receiving my new clothes and then, out of nowhere, they went and cancelled it.
Wrong item sent
I ordered this really cool thing, right, and what arrives is something completely different. Like, seriously? So, I get in touch with them and show them some photos to prove it was their mistake, but then they expect me to send back their mess-up, get a refund, and then make a completely new order. I don't get it, does that even make sense? Shouldn't they fix their mistake first and then I send back the wrong thing? We're just going back and forth about policies, it's just ridiculous!
Shirt order cancelled without notification
Recently I ordered a shirt last Monday, only for it to be cancelled without any notification, which left me a bit annoyed. I had to contact customer service to ask about my order, and was frustrated that the company didn't keep me updated. It's been a week now since my order got cancelled, and I'm still waiting for my refund. I would suggest to others to steer clear of this company, their poor communication and customer service is just not acceptable.
Multiple shirt purchase
I had a bit of a nightmare trying to send back an item from my order. I had got a few shirts, but sadly, one of them didn't fit right. When I tried to send it back, it was a real struggle. After a lot of faffing about, I was told I'd have to fork out $6 to return it by post. It really got on my nerves and put me off completely. So I won't be buying anything from them again, that's for sure.
Underwear purchase - Size issue
I bought a pair of undies from here, got them in size M, said to be a size 10 UK on the label. But, I was disappointed to find out that they were more like a size 6 UK. It's a shame to get something that doesn't fit as expected, you know?
Wrong items sent
So, I basically ordered some really cool stuff online, but when it arrived, it was completely wrong! Now I'm out of £70. It's really not cool, man.
Clothing items
I bought some clothes from this shop not long ago, but they only sent me two out of the three items I paid for. When I got in touch with customer service about it, they said they couldn't give me a refund because I paid with PayPal. I was so disappointed and annoyed as a customer. Because of their lack of responsibility and bad customer service, I won't be buying from them again.
Review with most votes
Great clothing brand, perfect
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