PuzzleYou Reviews

: 24
54% Would buy here again

Most relevant positive review

  2024-05-29
Customizable puzzle with fast
I really enjoyed being able to personalise my puzzle and box cover, and it was helpful that the w...Read on
anthony

Most relevant negative review

  2024-05-20
Personalised photo puzzle
I was really looking forward to my experience with this company, but it turned out to be a letdow...Read on
Reid

Review with most votes

  2024-04-10
Custom puzzle order
I really enjoyed ordering a custom puzzle from this company. Their website was easy to use and it...Read on
Martin

Reviews (24)

  (12)

 (1)

  (7)

  (3)

  (1)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    X-large puzzle of family collage

    I bought a big puzzle with 12 family pictures all put together as a Christmas present for my wife, and she really liked it. She actually said it might be her favourite gift! The pictures looked really good, much better than I thought they would be. I made sure to use high-quality photos and edited them a bit to make them look even better before putting them in the puzzle, and I think that made a big difference. The cardboard and pieces of the puzzle were also really good quality. The puzzle being so big made it easier to see all the little details in each photo, which was great. The website was easy to use, so ordering it was simple.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Custom puzzle with missing piece and errors

    I recently ordered a personalised puzzle for Christmas, featuring a photo of my family. Unfortunately, when I started putting it together, I realised that a piece was missing. To make matters worse, there were a few errors in the puzzle, including some mistakes I made when typing the date. I expected the usual customer service run-around when I contacted the company, but they surprised me by responding quickly. They not only sent me a new puzzle with the missing piece but also corrected all the errors, both mine and theirs. I was really impressed with their customer service and how they made the extra effort to rectify everything.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Custom puzzle order

    I really enjoyed ordering a custom puzzle from this company. Their website was easy to use and it was great to see previews of the box and puzzle design. The shipping was super quick and the puzzle pieces were top-notch - really thick, well-printed, and with unique shapes. I found it simple to upload high-quality images using the tools on the website, so I'm surprised to hear about any problems with low-res or badly cropped images. Just make sure to double-check the quality before placing your order! Also, if you're ordering from Canada, keep in mind there might be duty charges.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Personalized puzzle

    In memory of my late mother, I wanted to create something that will constantly remind me and other family members of her. Jigsaw puzzle seemed to be the most tangible thing to do within available resources. So the search for a good puzzle personalizing company was in full gear and that was how PuzzleYou was discovered. It was now left for them to do a nice job. Of course, it is gladdened that PuzzleYou didn't disappoint, but rather, did a nice job and delivered on time too. The price was not either too expensive unaffordable. I will definitely want to do business with the company again.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Customizable puzzle with fast delivery

    I really enjoyed being able to personalise my puzzle and box cover, and it was helpful that the website let me know if my photo was good enough quality for my order. The website was really easy to use, and my order came quite quickly, despite being all the way in Canada. The puzzle looks to be really well-made, and I'm excited to see how it turns out since it's a gift. Overall, I'm very impressed with how easy it was to use the website, how quickly my order arrived, and the high quality of the product!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Personalised photo puzzle

    I was really looking forward to my experience with this company, but it turned out to be a letdown. I was hoping for a top-notch product, quick service, and fair prices, but that's not what I got. The website didn't give me an accurate picture, and trying to place an order was a headache. I had a tough time getting through to customer service, and when I did, they weren't much help. It felt like my concerns were just being brushed aside. The prices seemed steep given the lack of quality and service. The delivery ended up being later than anticipated, and overall, I was left feeling unhappy and frustrated.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    First puzzle purchase

    I've just had my first custom puzzle made after taking some lovely photos on a trip. I came across this company online and thought I'd give it a go. The puzzle arrived quite fast, but then I discovered that there were some border pieces missing, which was a bit annoying. However, when I got in touch with the customer service team, they were quick to send me a new puzzle to replace the missing pieces. I was able to finish the puzzle in the end, and it looks really great. I'm now excited to get another puzzle made by them. PuzzleYou is now my go-to place for custom puzzles.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Photo puzzle for son recovering from stroke

    I wanted to send my son, who is recovering from a stroke, a special gift to help him with his hand-eye coordination. After looking into different puzzle makers online, I chose this company because of their knowledge and fair prices. I uploaded a photo of my son, his brother, and daughter, and placed the order without any hassle. Even though I'm 82 years old, I found the whole thing easy to do. My son got the 500 piece puzzle and he's been loving it as part of his therapy. I'm really pleased with how it turned out, especially since I live over a thousand miles away.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Personalized puzzle as a Mother's Day gift

    As someone who loves puzzles, I was on the lookout for a unique gift for my mum on Mother's Day. After browsing different websites, I stumbled upon a company that caught my eye because of their skilled craftsmanship in making personalised puzzles. Ordering the puzzle was easy and simple. I picked a photo, made some customisations, and was happy to see that the product was quite affordable. When the puzzle was delivered, I was pleasantly surprised by the high quality, and it really touched my mum's heart. It's now one of our most treasured memories.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Custom picture puzzle

    I recently bought a custom picture puzzle from PuzzleYou and it was amazing. The puzzle pieces were really sturdy and fitted together perfectly, making it feel like a real piece of art. I was impressed with all the options available for personalising the puzzle, I was able to make it completely unique and special. The delivery was super quick and the customer service was fantastic, they were really helpful and made sure I was happy with everything. I would definitely recommend PuzzleYou to anyone wanting a top-quality custom puzzle.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Custom puzzle, great quality

    I really loved the custom puzzle I ordered! The pieces were super solid and really good quality. There are loads of great gift ideas with custom puzzles, and I'm really excited to get more in the future. I gave them as Christmas presents to families and they loved them. It's such a nice way to give the gift of family time, and having the option of bigger pieces means younger kids can join in too.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Defective puzzle delivery

    I bought a puzzle as a present for my friends, but when it arrived, it was missing a piece. Instead of the picture I wanted, there was a repeat of a different one. I was really let down because I wanted to give my friends a unique gift. They need to work on checking the puzzle pieces before shipping them out to avoid mistakes like this in the future. I hope they sort this out quickly so I can enjoy buying from them again.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Low-quality product with unexpected additional shipping fees.

    I bought something from this company the other day and was really let down by how rubbish it was. It was made even worse by the fact that I had to pay extra for shipping because they're based in Germany. Honestly, I feel like I've been scammed and I'm so annoyed. Definitely steer clear of this company and stick to shopping locally.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Puzzle ordered

    You know what? I've gone and ordered this really cool puzzle online, but you won't believe what happened next! Out of the blue, they suddenly decided they wanted it back! Can you imagine? How am I supposed to tell if it's good quality if I can't even keep hold of it? I paid for it fair and square, and then they just said, "Sorry, we've changed our minds. Take it back." No reasons given, not even a little explanation. I don't even know what to make of it. And when I tried to reach out to customer service, they were as quiet as a mouse. Not cool, not cool at all. I get that things might be a bit delayed, but this is just getting out of hand. They should've double-checked everything was alright before they sent it over to me.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Custom photo puzzle purchase

    I recently bought a custom photo puzzle, and I have to say, I am really happy with the whole experience. The instructions on the website were straightforward, making it easy to upload my photo. The review step let me check the quality of the photo before placing the order, which was reassuring. The company's service was excellent, with fast responses to my questions and a smooth ordering process. Overall, I'm very pleased with how everything turned out.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Puzzle for wife

    I got my wife a puzzle for Christmas from this puzzle shop. Tried to customise it on their website but it was rubbish, so I used Photoshop instead. Normally she completes 1000 piece puzzles in a few weeks, but with this one she spent two weeks and still couldn't finish the frame. Some pieces fit perfectly but just don't seem to go together, really frustrating!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Custom puzzle purchase

    Struggling to do the puzzle because it's too small and the pictures have heads missing. The customer service isn't very helpful and they're quite condescending in their replies. There are better puzzles out there, so I'd recommend looking elsewhere.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Puzzle image with unnecessary info

    I took the time to pick out and adjust the image for my jigsaw puzzle, but when the puzzle pieces arrived, they had extra info like timestamps and screenshots that weren't needed. It was a real letdown and made the whole thing less enjoyable. I won't be giving this service another try.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Customized jigsaw puzzle

    I was really let down by PuzzleYou as a customer because the jigsaw puzzle I ordered came with no picture or indication of the size. It made it so hard to get started on sorting out the pieces and putting the puzzle together. Not having a point of reference meant I couldn't even make the frame, let alone tackle the detailed design. Basically, the missing essential info really spoiled the whole experience for me and took away the enjoyment of the product.


Others also viewed