Shein Reviews

: 67
73% Would buy here again

Most relevant positive review

  2024-05-19
High-quality clothing items
The stuff I bought from this online shop was top-notch quality. Every time I got something, it ne... Read on
V. Murphy

Most relevant negative review

  2024-04-03
Large order cancellation
I ordered a bunch of gifts, but it got cancelled last minute without any heads up. The company wa... Read on
R. Turner

Review with most votes

  2022-05-10
Clothes
I purchased some clothes from Shein for the first time. I bought holiday clothes for myself and m... Read on
Laura McLaughlin

Reviews (67)

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    Would buy here again
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    Everything...

    If there was a definition for what a perfect online shop is, Shein is DEFINITELY the closet example of that.
    Yes, I do know about fast fashion, but that's just the world we live in, and since I don't have any equal alternatives, I'll stick to them.

    I never liked buying clothes, and when I did buy, it was just so I would have something to wear.
    I heard bad things about SHEIN in the past, so I never bothered, but recently it was everywhere, so I just looked. Never have I ever found myself excited about clothes before them.
    Then I saw the prices.
    Then I saw how quickly packages came.
    Lastly I witnessed numerous cases of their excellent costumer service.

    I honestly don't have anything bad to say about them.
    And no, I'm not being paid - I'm just an average woman who knows to appreciate things, and just want to support them and assure you can trust the website!

    I ordered three items, only one was acceptable, the other two were of a very poor quality. Will not be ordering again, waste of money.

    I ordered 2 pr of ankle boots by mistake, I only wanted 1pr, I have been sending messages since I made the order (1161) early in October to cancel 1 pr (size 39) but have had no response at all, also to have the money for 1pr returned to my bank.
    I am also still waiting for delivery of the order, hopefuly this message eill be seen and some action will be taken.

    I ordered two blouses on the 20th September i have not received them the item number is GSHMS700N000LG8 could you tell me when i will receive them

    This is a fake review

    I ordered my items a week ago

    I ordered my items a week ago and they still havent came

    I ordered my items a week ago and they still havent came i heard they take long but some people say they come quickley i am very conused

    Chinese rubbish, do not buy

    How can it be excellent customer service where no email address or contact number is available?

    I ordered a bobble hat on the 21st February still waiting for delivery.Why is it taking so long?

    You are being paid to write this response.

    I ordered 2 bags from them, they came 2 weeks before their due date and i was quite pleased with them.

    I still haven’t got any refund from my order. £75 down the drain!! I am absolutely devastated

    I ordered on the 2nd o February and I still didn't receive my order when I asked for my money back no answer from them. They have stolen my money dont order from them

    Absolute Nightmare. Have over £50 pounds worth of goods to return. Tried everything. System won't confirm return & customer service impossible to contact. No tel. no. and they don't respond to emails??? Disgusting ****

    Someone is using my email address to order goods which are then delivered to an address 4oo miles away from where I live! There is no way to contact Shien without signing in to an account I do not have or wish to have!

    I agree with Ina, I have returned items and have not received any refund. I will never order from Shein again. I will be taking my case to trading standards!

    Ordered 5 items.All came within 5 days.Very pleased with quality,and communication with SHEIN.I will be ordering more clothes for summer.

    I odered a skirt but ordered wrong size. I need to change it to 2XL please. Or a refund.order number is GSHMH000200MLM5

    Ive had 3 orders from shien and I’m pleased with them one purchase to small but that was my fault should have ordered size karger

    ickly packages came.
    Lastly I witnessed numerous cases of their excellent costumer service.

    I honestly don't have anything bad to say about them.
    And no, I'm not being paid - I'm just an average woman who knows to appreciate things, and just want to support them and assure you can trust the website!

    By: Hagit02-09-2020

    What a load of garbage Shein is dreadful, aftersales is awful, quality is git and miss, sizing is dreadful and express delivery they shove on so you don't always see it, and won't let you cancel it! Then takes just as long to send the items from China! Be warned, I won't buy again don't be fooled by the cheap prices...

    Ordered 16 items, 12 were excellent but 4 wrong size and returned. Shein system shows they have received them on 26the June and quality checked my return on 2nd July but still waiting for refund. Starting to have doubts about them now.

    I don’t know what’s wrong with other people’s orders, but i have received a lot of thing like women tops, skirt, shoes, jewellery etc that are soooooo good. Also, the prices are very fare according to the items. I highly recommend this.

    Ordered 2 dresses took one week to come both fitted perfectly lovely material highly recommended ????

    The sizein system is daft I ain't got a clue what size to buy ???? I'm a size 12 any ideas plz xx

    Shein Customer Service Number: 1-843-473-8877 (Toll Free)

    Not sure what's happening to other people, but so far my orders, got within 5 to 10 days. Quality been ok, just couple pieces received so far are too small, some fabric on couple pair leggings bit thin, so using as jammy bottoms lol, ???? @£4.00 each not worth sending back. But must say only thing don't like is their return system. Only one free return ever. So wait till all orders arrived, then return batch lot. Personally thing should be one free return per order number. Puts me off buying now, stopped buying from other companies for same reason, no free returns. Don't see why customers should pay this if companies want us to buy from them. I am size 14 UK been ordering large, only small issue is tops need a bit more bust room, otherwise quality been acceptable, and have fitted ok. But skirts hit n miss, one can not even zip up, other just about, so I try buying only elasticated waistband, same on trouser, dresses stick with elasticated waistband or size up and then piece too long in length. Which might do as have sewing machine so might just adjust length to get fitting.

    Hi does anyone know email address to them? I want to return an item but my QR code is not working.

    ANSWER ME IMMEDIATELY !!


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    SHEIN IS MY SOULMATE !

    i am a big big big fan of shein, i love the variations. Also, the quality is so good. well i am going to talk about my recent shopping experience with shien.
    I bought pullover from the shein, it was light pink in color. i actually bought two, one for my best friend as this was her first experience with shein. AND NOW SHE IS OBSESSED. it was so shocking for her to digest that online stuff can have such amazing quality. However, the rate is kinda high and well i think the same too. But it's fine to buy something little bit expensive rather than buying shitty things. So one point for that! About the pullover. it was so soft! my skin is kinda sensitive and that's why i usually buy things from the market so i can feel the fabric. But since i am buying clothes from the shein. i don't have to do that anymore. I TRUST YOU SHEIN!!!

    extremely frustrating trying to get an address to return some goods. have been trying for over 2 weeks. was pleased with delivery and goods, unfortunately some are too big or too small. will not be buying any more from Shein

    The address should be on your returns label

    The address should be on your returns label

    I bought from them some items, returned most of them due to poor quality or incorrect sizing but still no refund received in 2 months! They are not answering to calls, emails, private messages and I opened a claim with Paypal but still nothing. Worse customer service ever!

    i love eating clothes moth fire yummy

    I haven’t received my order

    It is like Wish. Some take months to arrive.

    -Jay ????

    I don't have a returns label or a QR Code!!!!! How do l return the top that is no good???

    Order: GSHMJ000C00M2N3
    How do return my items


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    Online shopping fashion items

    I recently bought some new clothes from an online shop for my wardrobe, and I have to say, I was really impressed with the quality and range of options available. Ordering was simple and straightforward, and even when I had to return something, it was a quick and easy process. I found some really unique pieces that I love and can't wait to wear. In fact, most of my wardrobe is now filled with items from this online store, and I couldn't be happier. Not only do they have stylish clothes, but they also have some great household items to check out. Overall, my shopping experience here has been really satisfying.


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    Jewellery items

    I was really pleased with how quickly my jewellery items arrived, especially because they had quite a distance to travel. They were packaged well and arrived in perfect condition. I've always found this company's jewellery to be really good quality and value for money. I bought a few pieces for myself and a few for my daughter, and they were definitely worth the price I paid. They looked just like they did on the website and were perfect for what I needed. Overall, I'm really happy with my purchase and would definitely recommend this company to anyone looking for affordable and stylish jewellery.


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    Everyday essentials purchases

    Shein is where I always go to buy my everyday essentials. I like that there's a lot to choose from, but I have to say that sometimes the delivery can take longer than I thought. If you need something quickly, it might be worth checking out other places. However, even with this drawback, I find that the deals at Shein are often better than what other shops offer. Returning items is straightforward, just remember to read the instructions carefully. And if your friends shop at Shein too, you can both benefit from their referral programme for extra perks.


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    Would buy here again
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    High-quality clothing items

    The stuff I bought from this online shop was top-notch quality. Every time I got something, it never let me down. The prices were fair, and I discovered some incredible items that I really adore. I would definitely suggest this store to anyone searching for stylish and budget-friendly fashion pieces.


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    Would buy here again
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    Affordable and versatile clothing items

    I'm really impressed with all the affordable and versatile clothes you can find on this platform. There's such a huge variety of products to choose from, so you're bound to find something to suit your style. The quality of the items I've bought has been top-notch - they've actually surpassed my expectations. Whenever I wear them, I always get loads of compliments. It's so handy being able to shop for all these trendy pieces without even having to leave my house. I've told my family and friends about this platform because I reckon it's really good value for money.


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    Clothing

    SHEIN is the perfect website. I have no complaint. From the fact it tells me the estimate for the arrival of my clothes will be a few weeks, it’s extremely obvious they would have a crappy return policy. So I always check what clothes have great reviews and photo evidence so I know that’s what I actually want, and checking if sizing is normally too large or too small, avoiding having to return. SHEIN has the absolute best clothing and the quality is amazing for the price, on majority of products. I’ve bought from all others but the design, fashion is all worth the wait. Be smart ladies.


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    Black kimono cover up

    Just received my first order from shein from placing order to delivery I cannot fault it ,had read some bad reviews but decided to give it a go ,I'm so pleased I did ,the kimono I ordered is fantastic really good quality and great fit I like that you get lots of pics of people wearing same item it gives you a real good idea how it looks on a normal woman not a model !! My order came within a week of ordering ,even when I changed my mind from ordering a small to a medium it had a help chat forum so I could ask this question before it was sent out all in all a great consumer experience


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    Dresses and tops

    Avoid them like the plague!!!
    I placed a big order for choice as I thought that you could print off a returns label. I need to return some of the items and my order is not even showing on my account. I have contacted customer service and they just send back some standard irrevalant reply saying I should log in to another account (which I don't have)
    From reading all the dreadful reviews on here it looks like I am stuck with them! I also didn't realise it was a Chinese company or I wouldn't have ordered in the first place. It's disgusting that they can get away it!

    I have tried to find an email or phone number for their customer service but there is nothing on their website at all, I’m disgusted! If anyone can help please let me know ASAP . Thank you

    I am having the same problem, no items showing on my account, so can't return items what are not suitable.

    I agree entirely, they are ... and I certainly won't be purchasing anything else, I'm.stuck with some shoes and I cannot find the returns label and contact details are not even available; an absolute scam, I'm not happy with this company at all.


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    Affordable fashion finds

    The quality was really excellent for the price I paid. Although not everything was top-notch, most items actually exceeded what I was expecting. The variety of clothes on the website is huge, with something for every style and preference. I managed to find something that suited me perfectly. The delivery was a lovely surprise, turning up four days earlier than I thought. It definitely made me even happier with my shopping experience.


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    Quick delivery, great dress

    I ordered my dress late on Tuesday and it arrived by Thursday lunchtime - talk about speedy delivery! The dress is absolutely fab, fits like a glove, and the quality of the material is top-notch. I'm already planning on wearing it for my upcoming holiday.


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    Birthday gift

    I received this really cool birthday present that was supposed to arrive in two weeks, but ended up getting here in just one week! It was amazing because it meant I had it in plenty of time for the big day. I was so excited to give it to my friend and they absolutely loved it!


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    Various clothing items

    I've bought a few clothes online recently, and I have to say I'm really impressed with how it all went. Ordering was really smooth and easy, I found exactly what I wanted without any hassle. The clothes I got were even better than I expected, great quality for the price. There's such a wide variety of stuff on there, it's now my favourite place to shop for clothes. I'd definitely suggest this company to anyone who wants stylish clothes at a good price.


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    Large order cancellation

    I ordered a bunch of gifts, but it got cancelled last minute without any heads up. The company was advertising products at low prices that they couldn't actually deliver, so they refunded me and cancelled right before they were meant to be delivered. I had to speak to customer service, and let me tell you, my chat with this lady Abigail was not great at all. I'm pretty let down and annoyed by this whole experience.


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    Clothes and accessories

    I bought some clothes and accessories from this store, but when they arrived they didn't look the same as they did on the website! I tried to send them back, but they told me it's a final sale and I can't! I don't think that's fair at all, they should allow me to return them if they're not what I thought I was getting!


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    Clothing and products variety, excellent value for money, fast delivery

    I've always had great experiences with this shop. Every time I've placed an order, it's been spot on, packaged nicely, and arrived promptly - sometimes even earlier than expected. The clothes and items they sell are top-notch and really well-priced. They have such a range to pick from, which is why I always turn to them for fashion and good deals.


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    Clothes household everything

    This is your chance to get free gifts from SHEIN. Click this link to join!
    ...


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    Faulty item resolution

    I just wanted to share my experience with this company. I had a problem with something I bought from them, but their customer service was really impressive. I got in touch with them about the issue and they sorted it out quickly. It's great to see a company that looks after their customers so well. I was really happy with how they handled everything and now I'll definitely be sticking with them.


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