Soho Home - Overall Rating based on 20 reviews
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Furniture, Home Decor
Recently, I had a problem with a piece of furniture I ordered, but I was really impressed by the excellent customer service I received. A woman named Sarah helped me out and sorted everything out quickly. I've been buying from this company for a while now, and this really proved to me that they're trustworthy. Their products are great quality and I always enjoy shopping with them. I'd definitely recommend this place to anyone wanting to spruce up their home decor.
Dining room chairs with a faulty leg
I bought some dining room chairs from this homeware shop the other day, and it turns out that one of the chairs had a dodgy leg. I got in touch with customer service, and they were really speedy in getting back to me and fixing the issue within just a few days. The service they provided was top-notch and I was really impressed with how they dealt with everything. It's exactly the kind of service you hope for when you're buying from a posh brand.
Bed purchase
I recently bought a new bed, and I have to say, it's been a total nightmare. I ordered it back in October last year, and after waiting for over 7 months, it finally arrived. Unfortunately, it was damaged. Even though they promised a replacement, it took another 3.5 months for the new bed to arrive, and it came with the wrong screws. The level of incompetence and lack of attention to detail is just not acceptable for a company like this. The constant delays and mistakes have left me really frustrated and disappointed, especially considering how expensive their products are. I definitely won't be shopping with them again in the future.
Bed Linens
I recently bought some bed sheets from this place and I have to say I am really happy with the quality. The material is nice and it has the perfect design I was after. I've been coming back here for a few years now and this purchase has just confirmed how satisfied I am with their products.
Robe purchase
After I washed the robes I bought, I had a bit of a problem because the cotton material shrank. Turns out the washing instructions on the label didn't match what was on the website. Pretty disappointing, but Linda from customer service was amazing. She sorted out my issues quickly and got me a replacement, making sure everything was sorted out nicely. The customer service team at Soho Home really impressed me with how fast and helpful they were. Now I'm a happy customer for life.
Luxurious home decor purchase
I had such a fantastic experience at this fancy home decor store. The staff there were so helpful and really knew their stuff. They gave me tons of ideas to achieve the exact look I was after for my home. It honestly felt like they were making everything just for me, based on what I liked. They really went the extra mile to make sure I was happy with what I bought, and you could tell they really care about creating a perfect space for their customers. I walked out of there feeling so confident and thrilled about my new luxurious home decor.
Theodore chair, Bari Floor Lamp, Footchair, Fleet Side Table
I bought a Theodore chair, Bari Floor Lamp, Footchair, and Fleet Side Table from your store not long ago. But when I got them, I saw some cracks and wear marks on the chair. At first, I thought it was meant to look that way, but when I went back to your store and checked out the other Theodore chairs, it was clear that mine was not right. I think I ended up with a faulty or damaged product that had not been properly checked, as there was even a fingerprint under the polished layer. This whole thing has really let me down.
Barwell Coupe Glasses
I bought a lovely set of Barwell Coupe Glasses from this store recently. But when I opened the package, I realised one of the glasses was missing. So, I got in touch with customer service straight away, and I was really impressed by how quickly and helpful they were. Jill, the customer service rep, got back to me immediately and offered to send the missing glass to my home or for me to pick it up from my local shop. I decided to go collect it myself, and Jill sorted it out with the manager efficiently. I have to say, the customer service I received was absolutely top-notch, and I really appreciate Jill's professionalism and quick response.
Duo Link delivery assistance
I bought a Duo Link recently and had a bit of trouble finding out when it would be delivered because of a text message problem. But Daisy from customer service really helped me out and sorted everything so I could arrange a delivery date that worked for me. I was really thankful for her help and thought the customer service was top-notch.
Light part missing
I felt really disappointed when I opened my package from Soho Home and saw that a part was missing from my light. But, something great happened! I got in touch with their customer service and had a chat with Linda, who was absolutely fantastic. She sorted everything out really quickly and now they're sending a replacement to me. I never realised customer service could be so good! The Soho team definitely knows how to look after their customers. They definitely deserve a big thumbs up for their outstanding after-sales service!
Chandeliers, sideboard, dining chairs, dining table
I recently bought a few things from this company - two chandeliers, a sideboard, six dining chairs, and a dining table. The chairs were in good condition, but had some small issues with the fabric. The Katia chandelier is beautiful, but unfortunately, some of the glass pieces were chipped and marked. I've contacted the company and I'm waiting for a response.
The dining table, however, was a total disaster. It had defects, cracks, and holes that are just not acceptable for such an expensive item. I'm still waiting to hear back from Soho Home about this. There are also two items - a chandelier and a sideboard - that haven't been delivered yet. With the quality problems I've had so far, I'm thinking about returning these items.Bed delivery
I just wanted to say a big thank you to the team at Soho Home for their amazing customer service. When my bed delivery was late, Sophie and Kyle really went out of their way to sort everything out quickly and efficiently. Their calm and problem-solving attitude completely turned things around and made what could have been a bad situation into a good one. Because of their hard work, my client will now get to enjoy their new bed on time. I am so impressed by Sophie and Kyle's professionalism and commitment.
Reed diffusers and candles
I recently bought some reed diffusers and candles from this one shop. The second lot I got are just as good as the first - top quality. The scents that come from them last ages and smell absolutely lovely. Using these products has been a really great experience all round.
Furnishing assistance from Sarah
I just want to say a big thank you to the amazing help I got from Sarah over at Soho Home. As I was sorting out my new place with furniture, Sarah was there whenever we had loads of questions. She was so patient while we took our time making decisions and she was super professional in everything she did. Sarah really knows her stuff when it comes to the business and products, which made the whole experience fun and informative. But most of all, her kind and caring attitude made the whole thing easy and without any stress.
Wall lamps for a client
I bought two really nice wall lamps for a customer, but one of them had a problem. I got in touch with customer service and Georgia sorted it out by sending a replacement part. The lamps look amazing and the customer is really pleased. Thanks for resolving the issue so promptly!
Minor issue with order
I had a little problem with my order not long ago, but I have to admit, the customer service team sorted it out really quickly. Carol from customer service was great, she kept me updated and fixed everything in no time. I was really impressed with the service I received and it definitely made me feel more positive about this company overall.
Excellent customer service experience
I recently had the pleasure of dealing with a fantastic customer service rep at this place. I had a problem with a tight deadline, and Jill really went the extra mile to sort it out quickly and professionally. Her attention to detail, keeping in touch, and all-round helpfulness made my experience with this company really great.
Furniture order for a flat
I just ordered some furniture for my flat and I have to say, I was really impressed with how the delivery went down. The delivery team was super professional and even wore white gloves, which showed they really cared about getting everything right. What stood out to me was when they actually sent four people to bring in my dining table, making sure it was handled very carefully to avoid any damage. All in all, I'm really happy with how it all went and I would definitely recommend their services to anyone.
Dinner plates
I bought some dinner plates from this company, but they arrived broken. However, I was really happy with the customer service I got from a lady named Carol. I called her up, and she quickly sorted everything out by sending me a replacement set. She even refunded the delivery fee, which was a nice surprise. I was impressed by how efficient and professional Carol was. It was a nice extra touch to receive an email confirmation soon after our chat.
Furniture, interior decoration and lighting
I have bought and used different products from Soho Home and was completely satisfied with their products. I had to recommend to a friend who just got a new apartment and needed to furnish the place. She got satisfied with Soho Home products and services too. She also recommended the firm to another person who later thanked her for the recommendation. All these simply point to the fact that Soho Home has a habit of satisfying their customers no matter who they are and where they are from. So just like we were satisfied, if you wanna buy quality furniture, interior and exterior decoration equipments, lighting and more, you too can try Soho Home. It's surely a place to consider.
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Review with most votes
Furniture, interior decoration
I have bought and used different products from Soho Home and was completely satisfied with their products. I had to recommend to a friend who just got a new apartment and needed... Read onBy: Foster