Surfanic - Overall Rating based on 20 reviews
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Snowboarding gear
I had a really great time shopping with this company. Ordering was a breeze, easy to find and buy the snowboarding gear I wanted. Delivery was speedy and the products came in eco-friendly packaging, which I thought was a nice touch. Also, returning items was simple and quick. The prices were fair and good value compared to other shops. All in all, I am really pleased with the service and quality of products from this company.
Shoreline 3 layered Jacket purchase
I bought a jacket from this company recently and I have to say, I am really impressed. The Shoreline 3 layered Jacket is exactly what I needed - fantastic quality, keeps me nice and warm in windy and rainy weather. And the price was amazing, such a bargain. The delivery was fast and the package arrived in perfect condition, which is always a bonus. All in all, I am really happy with both the jacket and the company.
Snokart cargo 100 luggage
I recently bought the Snokart cargo 100 luggage after doing a lot of research to find the most hard-wearing ski gear bag. But, on my first trip, the fabric got a little tear in it. I contacted customer service, but they didn't take my complaint seriously and just told me to talk to the retailer. I'm really let down by this product, especially because I've had cheaper luggage that's held up much better.
Ski clothing purchase
I've just bought some ski gear, including some awesome bright yellow ski trousers, from this shop. The delivery was really fast, and the stuff is top-notch. I'd definitely recommend this place for all your skiing gear.
Outdoor clothing and equipment
I bought some outdoor gear from this company not long ago. But to be honest, it didn't go great. I spent over £200 on two things and they said I'd get all my money back, but I still haven't seen a penny. And on top of that, I'm still waiting for one more item to arrive. Trying to get in touch with them has been a nightmare, they don't pick up the phone or reply to emails.
Ski jacket and pants
I recently bought a ski jacket and trousers from this company and I have to say I am really impressed with both the quality of the items and how efficient the service was. The products are top-notch and definitely worth the money. Ordering was easy and the delivery was fast. The customer service rep I dealt with was really helpful and quick to answer my questions. All in all, I had a fantastic experience with this company and I would definitely recommend it to others.
Perfect coat purchase
I came across this amazing website and came across the most perfect coat. Honestly, I haven't seen anything like it anywhere else. The quality of the products is top-notch and I am extremely pleased with my purchase. Ordering was easy and straightforward, and my coat arrived just a few days after I placed my order. I even got updates on the delivery progress. I have no complaints at all - I will definitely be ordering from here again without any doubt.
100L Maxim 2.0 Roller bag
I bought the 100L Maxim 2.0 Roller bag on sale in January 2024 and used it for two trips abroad. Unfortunately, after those trips, one of the zips inside the bag came apart from the fabric. I got in touch with the company through their website and was really pleased with how quickly they responded. They asked for some photos, and after looking at them, Adam identified the problem and sorted out a new bag for me. Michelle even got in touch to check the colour preference since the original one was out of stock. The replacement bag arrived in just three days, and I was impressed that they didn't ask me to send back the damaged one. All in all, top-notch customer service.
University backpack replacement
I had to get a new backpack for my son's university and the company I bought it from was really helpful. They sent a replacement with next day delivery as it was a birthday gift for him and he was going back to Uni. Even though I didn't buy the bag from them in the first place, they didn't charge me extra and were so nice and quick. I highly recommend them for their amazing customer service.
Item not received yet
I ordered something last week and it still hasn't arrived. I was expecting it to come in 2-3 days, but it's taking way longer than that! I've tried calling and emailing, but no one has responded. I just want to find out where my stuff is or get a refund. It's so frustrating!
Late delivery, no refund
I ordered a ski helmet for my holiday and was told it would arrive in 3 days. However, it's been 2 days past the promised delivery date and still no sign of the helmet or a refund. Really disappointed with the whole experience, ended up having to rent a helmet for my ski trip. I would recommend avoiding this company at all costs.
Ski jacket purchase
The staff at this shop were absolutely fantastic when I bought a ski jacket recently. They not only gave me great customer service, but they also went out of their way to help with a problem that wasn't even about my purchase. I was really impressed by how quick, knowledgeable, and willing they were to assist me.
Ski bag purchase
I was really pleased with the customer service I got when I bought a ski bag recently. I had a problem with payment, but the customer service team sorted it out quickly and effectively. They communicated well and everything was very professional. Also, the next day delivery option was handy and the bag arrived on time, well wrapped and in great condition. The ski bag was even better than I expected and matched the description on the website. I can't wait to use it on my next ski trip.
Next day delivery coat purchase
I've recently started using this company and thought I'd order a coat for my son with next day delivery. At first, I got a bit worried when I found out the item had been dispatched, but then didn't hear anything from the courier as promised. So, I decided to send an email to customer service to clear things up. I then checked out some reviews online and saw some negative feedback on trust pilot, which made me even more worried. However, the customer service team got back to me quickly within an hour and let me know that the jacket had already been delivered, even giving me the name of the person who signed for it. All in all, I didn't have any problems with their customer service, but it looks like their courier service could use some improvement.
Electric scooter purchase for son's birthday
I felt really disappointed with Halfords when I was trying to buy an electric scooter for my son's birthday. So, I got in touch with Surfanic to see what they had in stock, and I was pleasantly surprised to receive an email back in just 15 minutes. I didn't waste any time and placed my order before the next day delivery cut-off, and I was over the moon when the scooter arrived on time for my son's birthday. Surfanic went above and beyond my expectations, and I'm absolutely delighted with their service. It's a shame that other companies like Halfords can't offer the same level of efficiency and customer care.
Waterproof jacket purchase
I bought a waterproof jacket from this shop recently, and I have to say, I'm really disappointed with how it turned out. Even though it was advertised as being great and had good reviews, the jacket isn't even waterproof. It couldn't keep any water out, and to make matters worse, it just wouldn't dry properly even after a few days. It's like the waterproofing doesn't work at all, which isn't safe for using it outdoors.
Ski gear purchase
The ski gear I bought from that shop is just brilliant. I was really surprised by how good it was, especially for the price. I got my kids some trousers and jackets for our ski holiday, and they really like the designs. I was so impressed that I ended up getting some gear for myself too. I tried it out during three full days of lessons at an indoor snow zone, and it was great. I'm really impressed with how well-made and durable the products are.
Winter coat purchase
This coat is absolutely amazing, it's such a game-changer! The style is spot on, the fit is perfect, and the quality is top-notch. It feels like you're getting a warm hug without feeling heavy. I was really impressed as a first-time customer by how quickly they sent out my order, and it arrived in just 3 days. It's obvious this company cares about being quick and making sure customers are happy. I would definitely recommend them to anyone looking for high-quality winter clothes.
Snowboard jacket purchase
I had an awful experience with this company. I purchased a snowboard jacket and not only did they take my money, but they completely ignored all my attempts to contact them about my order or request a refund. Eventually, I had to contact Trading Standards due to their dodgy business behaviour. I strongly recommend steering clear of this company!
Nice products
Every shop is claiming their products are best and this way they increase customer s time to choose their items .
Superdry mens SDX jacket and one Tog24 womens Aria waterproof jacket
delivered three days back .
I put my concern packing should be more better aa transit time some times get over 75 days .
Just not avoided ,you are delivering within 100 kns area..I am within the range where I aspect better parcel condition.
So dear take care of it.
Items is superb, and finishing is class. No doubt about product but you have to be more careful when despatching parcels either of light weight or heavy weight.
Review with most votes
Nice products
Every shop is claiming their products are best and this way they increase customer s time to choose their items . Superdry mens SDX jacket and one Tog24 womens Aria waterpro... Read onBy: Evans