ur Reviews

: 27

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81% Would buy here again

Most relevant positive review

  2024-06-01
Mobile trade-in service
I've recently used a mobile trade-in service and I must say, I was really impressed with the...Read on
Jacob Turner

Most relevant negative review

  2024-05-04
I purchased an iPhone 8+ 256GB
My experience with this company was really disappointing. I got a quote for my iPhone 8+ and an i...Read on
mohammed

Review with most votes

  2024-02-27
Selling my old phone
To begin with, I was a little concerned that the company might not pay me for my old phone, but t...Read on
S. Holmes

Reviews (27)

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    Smartphone trade-in

    I recently swapped my old smartphone with Ur and it was a brilliant experience. The process of sending off my device was easy, Ur quickly gave me a box to post my phone to them. Even though there was a bank holiday, they managed to check my phone within a week. What really impressed me was that they valued my phone accurately, making sure I got the full price for it. This was a nice surprise because I've heard some bad stories about other similar companies. On top of that, I got the money on the same day they confirmed the value, which was so much better than my previous experience with another company where I'm still waiting for payment for a device I sent in. All in all, Ur went above and beyond my expectations and I will definitely use their services again and recommend them to friends.


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    Sold phone for cash

    The whole process from beginning to end was so smooth and efficient. I found it really easy to use their website to locate the phone I wanted to sell. The price they offered was much better than other sites I had looked at. The prepaid return envelope arrived the very next day, and Royal Mail came to pick it up from my house. I really liked getting updates from UR throughout the process, such as confirmation that they had received my phone, explanations about the inspection process, and notifications at each stage. I got a message yesterday saying my phone had passed inspection and was getting ready for payment. To my surprise, the money was already in my bank account this morning! I would definitely recommend this company for their fantastic service and professionalism.


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    Electronics Repair Service

    At first, I was a bit unsure about using this company because I'd seen some negative reviews, but I thought I'd give them a shot since they seemed to offer more services than others. When I didn't hear back after a few days, I decided to send an email and was pleasantly surprised by how quickly they replied. The whole process, from sending in my device to getting paid, took about a week. The customer service was fantastic, and I felt really well looked after the whole time. They gave me exactly what they said they would, and as long as you're honest about the condition of your item, everything should go smoothly. I'm really happy with the service I received and would definitely recommend them to others.


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    Sold iPhone

    I recently sold my iPhone to this company and I have to say, I was really impressed with their service. As soon as I asked for a quote, right up to when the final payment was in my account, everything went really smoothly. They gave me an accurate quote for my iPhone and stuck to it, which was great. I got regular email updates so I knew exactly what was happening at each stage, and it made me feel like my sale was being handled professionally. The payment was in my account within 7 working days, just like they promised, which was quicker than I thought it would be. Overall, I'm really happy with how everything went and I would definitely recommend this company to anyone looking to sell their devices.


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    Mobile trade-in service

    I've recently used a mobile trade-in service and I must say, I was really impressed with the whole experience. The company sent me a return pack quickly, which had boxes, a bag, and free postage labels, making it super easy for me to send in my mobile. I also got regular emails keeping me in the loop on how things were going, which I found really helpful. Plus, the money for my trade-in was put into my bank account without any delays. I would definitely suggest this service to anyone wanting to trade in their mobile devices, as it really went above and beyond what I expected.


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    My new phone

    So, I recently bought this amazing new phone from ur and I absolutely love it. The website was really user-friendly and I easily found exactly what I was looking for. The pricing was also very reasonable, which put a big smile on my face. The checkout process was fast and simple, exactly as mentioned in another review. I'm really excited to receive my new phone and flaunt it to all my mates. I will definitely be returning to ur for future purchases.


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    Selling two phones

    I sold two phones to them recently and it was a pretty straightforward experience. The process was easy and fast - I just filled in the details online and sent the phones in. I got the quoted price for one of the phones, but the other one had a slightly lower offer because of some scratches on the screen. I should have probably kept the screen protector on it! Anyway, I was satisfied with the price they offered and the fact that they paid out on the same day. Overall, I thought it was a great service and I would definitely use them again in the future.


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    Samsung galaxy z fold 3

    I've just bought a Samsung Galaxy Z Fold 3 and I have to say, I was really impressed by how great it is to use a foldable phone. Ordering it was a breeze, I made the order on a Friday and got it delivered the next morning, which was amazing. The service I received was excellent, the staff were really friendly and helpful. The price was reasonable for such a high-quality product. All in all, I had a fantastic shopping experience and I'll definitely think about purchasing from this company again in the future.


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    Phone trade-in experience

    I recently traded in my phone as a customer and I have to say, the whole experience was really great. I had sent my phone to another company first, but they tried to lower the value by a lot, which was really annoying. Luckily, I found this service and they offered me a fair £150, even though they reduced it a bit because of some scratches on the screen. The whole process was quick and easy, taking only about a week. I was especially impressed that I got the payment on the same day I accepted their offer.


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    Valuation service

    Overall, I had a great experience with the valuation service from beginning to end. It all went really smoothly, and I was kept in the loop every step of the way. The staff were really professional and knew their stuff, they answered all my questions and sorted out any worries I had. I trusted that the valuation was spot-on and I was happy with the result. Because of that, I'm a really satisfied customer and would definitely suggest this service to others.


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    Sold my phone

    Selling my phone was a breeze, it was quick and simple. The price they offered was better than any other company I looked at. I would definitely suggest them to my friends and will use them again in the future.


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    I purchased an iPhone 8+ 256GB in good condition.

    My experience with this company was really disappointing. I got a quote for my iPhone 8+ and an iPhone 11 Pro, thinking of sending both in. But, after reading some mixed reviews, I decided to just send in the iPhone 8+. After waiting for a week, I was surprised to find out they offered me way less than the original quote. When I asked for my phone back, they sent it without the box, earphones, paperwork, and the original documentation I had sent with it. The packaging was not great, just a thin layer of bubble wrap, which made me doubt how careful they were with my device. All in all, it wasn't the experience I was hoping for.


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    Quick and easy online purchase

    I really enjoyed shopping online recently. The website was so easy to use and the ordering process was simple. I loved that they kept me in the loop with regular updates about my order. My payment went through quickly and I didn't have any problems with the service at all. It was a great experience overall.


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    iPhone purchase

    So, yeah, I got this iPhone from them, right? It was meant to be in excellent condition with a charger plug and cable from Amazon Renew. But, can you believe it? The phone had chips on the edges and bits out of the screen! And, the worst part is, no charger plug! They didn't even care when I mentioned it and totally ignored the issue with the condition. I mean, really! It would have been so simple for them to sort it out but no, they just couldn't be bothered. So now, here I am writing this review to warn all of you guys out there!


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    iPhone purchase

    I bought an iPhone from this company recently and I have to say, I was really pleased with how everything went. The whole process was really easy and quick, the service was great, and the pricing was fair. The iPhone I got was exactly as they had described, which is always a worry when you're buying something second-hand like electronics.


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    Smartphone

    I was so let down by the service at this shop. I took my smartphone in to sell, and they lowered the offer by £100 for supposed scratches on the screen that weren't even there. I'm dreading the state my phone will come back in. Thankfully, I had taken loads of photos beforehand to prove that the phone was in perfect condition.


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    Brand new phone

    Oh my gosh, I bought this new phone and it was amazing when I first got it! But, after about two weeks, they sent me an email saying there was a problem with the screen and they wanted to offer me much less money for it. It's just not fair!


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    My old phone

    This recycling place was great, they took my old phone with no issues at all! They were honest about its value, which was a big relief. The service was really quick and efficient. I'm so pleased with how they helped me out!


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    Selling my old phone

    To begin with, I was a little concerned that the company might not pay me for my old phone, but they completely surprised me! They offered a speedy and efficient service, sending me a free bag to send back my phone and paying me in just a week. I was really pleasantly surprised at how quickly everything was sorted out. I'd definitely suggest this company to my friends and family.


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