Urban Touch

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Urban Touch

33% Would buy here again

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Spotlight: What are our customers saying?

E
Eve
Ordered a dress using next day delivery, received 5 days later. Disappointing since you pay the price and received no update from the company either - also the dress was about £55!! At that price y...Read on
K
Kunal Dawani
C
Cristina
I ordered a top from this company website, paying for next day delivery which never came on time, it actually took 3 working days to arrive. I wrote an email to complain about this as it doesn’t lo...Read on
C
Caroline
This is my second purchase with them. Very quick delivery and always friendly customer service. They send all orders in a stylish box with a wrapping paper. Excellent packaging. I bought al my Chr...Read on
E
Emma
I purchased wrong dress and noticed when parcel arrived. Contacted them via their WhatsApp service on their website and get response in a minute. Send me correct item wit free return label. Excelle...Read on

All reviews (9)

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    Green silk dress

    Ordered a dress using next day delivery, received 5 days later. Disappointing since you pay the price and received no update from the company either - also the dress was about £55!! At that price you’d think they could at least send your order out on time, or do not give a next day delivery option!


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    Shirts

    No


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    Top

    I ordered a top from this company website, paying for next day delivery which never came on time, it actually took 3 working days to arrive. I wrote an email to complain about this as it doesn’t look fair to pay for a service that you don’t receive. I never got an answer back from them which it’s not very professional at all, at least you should reply to your customers. So I can say that the customer service was awful as well as the service. They could not deliver my item on time, charged me for it and ignored me after I complained about it.
    I would not recommend anyone buying in this company. Very unprofessional and unreliable.

    Cristina, I had the exact same. Pathetic service and attitude. I paid for next day delivery on 28th June and now 7th July still no sign. All they say is wait 7ntik the 10th July!


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    3 piece loungewear

    This is my second purchase with them. Very quick delivery and always friendly customer service. They send all orders in a stylish box with a wrapping paper. Excellent packaging. I bought al my Christmas gifts from them.


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    Green slip dress

    I purchased wrong dress and noticed when parcel arrived. Contacted them via their WhatsApp service on their website and get response in a minute. Send me correct item wit free return label. Excellent service, great product. Will definitely order again!


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    Magenta dress

    Received the wrong dress initially. They were quick to send me the correct dress. Returned both. Waiting 2 months for a refund and then I get a response saying the item was worn and I wont be refunded. They are returning the item which is bull. The item was tried on, didn't fit and boxes back up. Terrible company.


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    Black Dress

    Dress did not fit. Sent package off via tracked post weeks ago and have heard nothing. Tried contacting them via phone and email and have heard nothing. Facebook messaged them and after giving my order number and tracking number on their request, they stopped messaging back and have heard nothing since.
    Bad customer service.


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    dress

    OK on getting average product out at an average price.

    HOWEVER ....

    Tried to contact them over several weeks. Been bombarding them with emails and trying to get hold of them by phone to request a return. No response at all. Phone line now dead. Have they stopped trading? Company still taking orders. Be careful.


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    Would buy here again
    Overall

    High quality, variety of clothing and best range to go for

    It has been great quality, a range of products in clothing, fashion-oriented, occassion oriented and much more extensive in the choices which is the best part for me.
    Urban touch stood up to its name pretty well,. I have been an constant buyer and can say things has been quite well with these guys.
    Even delivery is fine.


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Urban Touch

Are you ready for some new clothes? Of course, you want to shop at the best fashion store that you can find. Maybe Urban Touch is such a fashion store. But what will the quality of their skirts and tops be? How will their dresses look on you? Will their playsuits be comfortable? How durable will their jackets and coats be and how long will they last? Will it take long for Urban Touch’s delivery service to send you your new hat or bag? And what can be expected from Urban Touch’s customer service when you want to ask them a question or need them to solve a problem? These questions can only be answered by real customers that have visited Urban Touch before. Read their reviews to investigate what kind of clothing store Urban Touch truly is. Their opinions, ratings, experiences and other comments can help you decide if Urban Touch is your kind of fashion brand.

About Urban Touch
Urban Touch is a clothing store that sells all kinds of fashion. The shop focuses on women’s clothes. Their main office can be found in London. They want to provide you with a whole new outfit or just some new pieces of clothing. They offer both summer clothes and winter clothes. For summer, they provide skirts, tops, dresses and shorts. These clothes are airy enough to be worn on a hot summer day. In winter, you’ll need more than just that. You might want a jacket or coat to put around you and protect you from wind, cold and snow. And if you want to try something new, you might want to take a look at their playsuits and jumpsuits. These jumpsuits and playsuits are quite popular at the moment. So, as you can see, they have a kind of attire for every occasion.


Services of Urban Touch
The clothes from Urban Touch can be ordered via their website. You just make a selection of clothes that you might like and put them in your digital shopping cart. There is a Urban Touch delivery service that offers to send the dress or skirt to your home as soon as they can.They offer free standard UK delivery, so you won’t have to pay for having your clothes delivered to your home. And Urban Touch has a customer service department to assist you when you need some help or advice.

Complaints, Compliments and Tips for Urban Touch
Do you already own some clothes from Urban Touch? In that case, we would be grateful if you would tell us a bit more about your Urban Touch experience. What is your opinion on the quality of their jumpsuits? Are their dresses really as comfortable as they look? Are their shorts durable or do they hardly last one summer season? Did it take long for Urban Touch’s delivery service to send you your playsuit? And what can you tell us about this clothing shop’s customer service department? Add your review to BritainReviews and let us know what you think of this clothing brand.