All reviews of Francesca
Review about: Jekyll And Hide
Leather bag purchase
I bought this leather bag from that place. But the stitches were starting to come off under the shoulder strap. I let them know about it and they took ages to sort it out. I even had to pay for the return postage, which I wasn't happy about. But in the end, they did send me a new bag before I even sent the old one back. That was a pretty good move, I suppose. Thanks, I guess.
Review about: Base Blu
Online purchase trouble
I had a really bad experience with this online shop. I ordered something and got sent the wrong thing. To top it off, I had to fork out a lot in taxes for this wrong item that was delivered to me here in the UK. When I tried to send it back and get my money back, they said it was an 'imported product' and couldn't be returned. I asked for a discount code so I could buy the right thing, but my emails to customer service were totally ignored. It's been super frustrating and disappointing overall.
Review about: Thomann
Excellent advice, wide selection, 30-day return policy with free return shipping
I recently bought something from Thomann and honestly, I was so impressed with the customer service I got. The staff there gave me really good advice and helped me find exactly what I needed. They have a huge range of products to choose from, so there's something for everyone no matter your preferences or budget. And the best part is, they offer a 30-day return policy with free return shipping, so I felt reassured knowing I could easily swap or return my item if I needed to.
Review about: Kiko Milano
Recent online order
I recently bought something online, hoping it would be good quality and arrive quickly. Sadly, the whole process was a let-down. I didn't hear anything about my delivery for ages after ordering it. When I tried to find out what was happening, I was told it had been sent back to the warehouse because of some issue with a credit note. Even though I asked for a refund, I never got any money back or a credit note. Their customer service team didn't communicate well or help sort things out, which was really disappointing. Plus, the products I eventually got weren't up to scratch, which just made things worse. All in all, my experience with this online service was pretty poor, and I'd advise others to steer clear.
Review about: Weird Fish
Clothes sizes and quality
I recently bought some clothes that didn't quite fit properly - some were too big and some were too small. One of the tops even started to get all bobbly after only a few wears. I sent some items back and now I'm waiting for a refund, but they keep saying they've already sent it. However, my bank account is showing no sign of the refund coming through. It's quite frustrating to be in this situation, isn't it?
Review about: Technicals
Two tracksuits
I ordered two tracksuits a while ago, but they never turned up. When I saw the delivery picture of my front door with no parcels, I got really confused. I've been messaging them constantly, but all they did was tell me to fill in a form and then they ignored me. The customer service is so bad, I don't think I'll ever receive my order or get a refund.
Review about: Hotter Shoes
Telephone order with outstanding customer service
I had to phone up to place my order because I was having trouble online. The customer service was brilliant, the person I spoke to was really patient and helped me decide what to get. They also honoured a special offer and answered my questions quickly - a real person! I would definitely recommend them.
Review about: Salter
Electronic Bathroom Scales
What a waste of money! I got these new electronic bathroom scales to swap out my old ones, but they're completely useless. No matter where I put them, they give me a different weight every time I use them. I even changed the battery, but it made no difference. I want my money back, but there's no return address and I've lost the box.
Review about: Mistral
Ilse Jacobsen Tulip Slip-On Shoes
The Ilse Jacobsen Tulip Slip-On Shoes are really something special when it comes to comfort that doesn't cost a bomb. People love them for their top-notch materials and fantastic design - they're a real must-have for anyone who wants to look good. I was so chuffed when I managed to snag these slip-ons at such a bargain price, especially since they're usually so pricey. Great for wearing on holiday, these shoes are super adaptable and can be smartened up or toned down easily. I've had loads of people compliment me on these shoes and I've told all my friends and family to get themselves a pair.
Review about: Robustsport
Dumbbell set
I am absolutely shocked by the service I have received from this company. I bought a dumbbell set almost four months ago and when it arrived, it was damaged and had missing parts. Since then, I have been regularly complaining, calling, and emailing them, but nothing has been done to fix the problem. It's like I'm just going round in circles, being asked for the same pictures over and over again. It's really frustrating and unacceptable to be treated like this as a customer. I highly recommend not ordering anything from this company.
Review about: Custom Controllers
Metal Gear controller
I recently bought this Metal Gear controller from that store and it looked really cool. However, when I started playing, the stick began drifting unexpectedly. It was ruining my sneaky missions in Metal Gear Solid V! I left a negative review and they contacted me to resolve the issue. The person I spoke to was extremely pleasant and they quickly sent me a replacement. Now I'm just eagerly waiting for it to arrive, but I am impressed by how much they value their customers and address any issues. Thank goodness!
Review about: Devitt Insurance
Last-minute motorbike insurance
I had to sort out insurance for a new motorbike late at night, as I was picking it up the next morning. I was feeling pretty stressed, but thankfully, the whole process was easy and quick. The prices were great too, really competitive. Thankfully, everything went smoothly and I got everything sorted in no time!
Review about: mSpy
Helpful customer service, quick responses
I was really pleased with the customer service I got from the representative. They were so helpful and really paid attention to my needs. They answered all my questions quickly and thoroughly, which made everything much easier for me. I'm truly grateful for all the help from the team.
Review about: Leather Company
Birthday back pack
I received this backpack for my birthday, but the zip was broken when it arrived. I tried to exchange it, but I never got a response to my calls or emails. When I eventually spoke to someone, they made me pay to send it back, and then they sent me another broken one. They keep saying the zip is part of the style, but I just want my refund.
Review about: Oak World
Chairs
I bought some chairs from this company recently and I have to say, I had a really good experience. The delivery time was quicker than I expected after placing the order, which was a nice surprise. They kept me well informed about the delivery date and time, making the whole process smooth and easy. When the chairs arrived, they were well-packaged and handled with care, so they were in perfect condition. And the best part is, the chairs are just as lovely as they looked on the website. I'm really happy with the quality of the product.
Review about: Magic Madhouse
Variety of products
I bought something from an online shop the other day, and I was really impressed with all the different things they had on offer. The website was dead easy to use, and I had no bother at all finding what I was after. It was great that most of the stuff I wanted was in stock, and being able to ask for pre-orders and to get updates when they restocked was a real help.
Review about: Chemist.net
Unique baby cream
I recently ordered a baby cream from Chemist.net and I have to say, I was very impressed with the service I received. Despite being a bit hesitant at first due to some negative reviews, my experience turned out to be fantastic. This cream was quite unique and I couldn't find it in stock anywhere else in the UK. I placed my order on February 27th and made the payment. To my surprise, I got an order confirmation almost right away, followed by another email just 20 minutes later saying my item had been dispatched, along with a tracking number.
The website said it would take 3 days for delivery, but to my delight, the package was at my door by 8.15 am the very next morning, on February 28th. The speed and efficiency of the delivery far exceeded my expectations. I must say, I am very pleased with the fast and reliable service from Chemist.net.Review about: Dickies Life
Split order, missing parts
I recently bought something online that I thought was cool, but it ended up coming in two separate packages which was quite annoying. Despite entering my work address in the "optional" section, none of the packages had it listed on the label. Thankfully, the first package eventually arrived because the delivery person was clever enough to call me when they couldn't find the address. However, the second package was marked as delivered even though I never received it - I had to rely on a kind neighbour to bring it to me in the end. I tried contacting customer service via email, but unfortunately, they never got back to me. I'm a bit put off by the whole experience and I doubt I'll be purchasing from them again in the future.
Review about: Dead Good Undies
Awesome undies
I really enjoy shopping for underwear at this particular store because they have such a great variety of designs and colours to pick from. The customer service is consistently excellent, and whenever I wear their underwear I feel like a sophisticated adult!
Review about: Suntransfers
Last-minute transfer date change
I realised I got the return transfer date wrong less than a day before my trip, and I started to panic, thinking I might have to pay extra or maybe not even have a transfer arranged at all. Luckily, the online chat team responded promptly and sorted out the change easily. The customer service was fantastic, and I was really thankful for their assistance. It's such a relief when errors are fixed quickly and without any trouble. I really appreciate the great service - thank you!
Review about: Get The Label
Various clothing items
The shipping was a bit disappointing, to be honest. My stuff turned up in different parcels, which was a bit of a pain and didn't really make sense. It would have made more sense to send it all in one go. Plus, I had to send back some bits because they were too small. I sent them back on Saturday, but it's been ages and no one's been in touch about my refund yet. It's pretty frustrating - places like Amazon and eBay sort things out way quicker.
Review about: LilySilk
Custom silk pyjama set order
I bought a personalised silk pyjama set not long ago and, on the whole, I'm quite pleased with it. The fabric, the colour, and the style all meet my expectations. The only issue I have is with the fit. I had it custom-made because I'm bigger on top than on the bottom, but the bottoms turned out to be much too high-waisted for my liking - they're almost up to my chest! This wasn't what I had in mind when I chose the mid-rise option. Despite my love for the set, I'm now worried I can't return it as it was specifically made for me.
Review about: Monpure
Thicker hair due to product effectiveness
I've been using these products for a little while and I've really noticed my hair getting thicker. They're actually pretty great and have sorted out all of my hair issues. I'm genuinely impressed with how well they work and I'll definitely keep on using them.
Review about: Garden Furniture World
Outdoor dining set purchase
I recently bought a lovely outdoor dining set from this store and I must say, I was really pleased with the whole experience. Ordering was a breeze, I got regular updates on my order status, and the customer service was top-notch – really friendly and helpful. The price of the dining set was very competitive, and I felt like I got a bargain. The delivery was quick and the items arrived in perfect condition, all nicely packaged. I'm thrilled with my purchase and would absolutely recommend this store to anyone looking for similar items.
Review about: Echo by LloydsPharmacy
Medication reminder service
I'm really pleased with the medication reminder service I get from this company. It's great to know I won't forget to take my pills because I get a reminder a few days beforehand. The service is really reliable and I find it so convenient. I'd definitely recommend it to anyone who needs help keeping track of their medication.
Review about: Endource Trading Limited
Clothing items
I had a right old mare with my order from this company. They sent me a message saying there was dodgy stuff going on with my account, so they cancelled my order. But get this - they still took payment twice and didn't even send me anything. The lack of info and not keeping me in the loop was really annoying and let me down big time.
Review about: Montirex
My order messed up
They keep sending my things to the wrong place and don't even bother sending me an email when I try to sort it out! Never going through that again!
Review about: Newmarket Holidays
Trip to Spain and Little Trains of the Pyrenees
I was starting to feel a bit worried because my trip to Spain was coming up in less than a week, and I hadn't heard anything from the company. So, I thought I'd give them a ring and luckily managed to speak to Lisa. She was a real lifesaver! Lisa quickly emailed me all the important documents, like my boarding pass and air ticket. I already had some info from when I paid the rest of the money and booked that extra boat trip, but Lisa made sure I had everything I required. I'm really grateful for her patience and the fantastic service she gave. Thanks a lot, Lisa!
Review about: Pretty Lavish
Camille jumper in Navy
I absolutely love the Camille jumper I bought in Navy from this online store! The quality is amazing, with soft and luxurious material, and the colour is even more beautiful in person. I'm so happy with my purchase, the jumper fits perfectly and is really comfortable to wear. I'm already thinking of getting it in every colour available because I love it so much. The customer service was fantastic too, the staff were helpful and friendly, and my order came quicker than I thought. Overall, I had a great shopping experience on this online store and I'll definitely be coming back for more in the future.
Review about: Zap Surveys
Survey rewards
The company says they'll give you rewards in just a few days, but the truth is, it's really hard to get to the minimum $10 you need to cash out. And even if you somehow do, they don't actually pay up.
Review about: Gifta
Photo on aluminium print
This was the first time I ordered a photo printed on aluminium from this site. The delivery was alright, but I was a bit let down by the quality of the photo. The edges of the print were frayed and there were some white spots inside the photo that weren't in the original.
Review about: JustAnswer
Payment issue
I had a really bad experience with the service. I asked a question but never got an answer, and I ended up feeling like I was scammed when they charged me £38 instead of the £5 I was expecting for the trial. I can't believe I actually fell for it.
Review about: Go Groopie
My purchase was easy but confusing
So, I brought something from this shop and it was really simple to do, you know. But then I had to pay for delivery on top and use these red vouchers and I was like, what even is this? Why can't it all just be together, you know what I mean? Just make it easier for us, mate. One step, boom, sorted.
Review about: Earth Wardrobe
Green hoodie purchase
The company's communication was really great. I bought this green hoodie that was of amazing quality. Sadly, the colour didn't quite work for me, so I had to send it back. The return process was super easy and fast, with really good communication the whole way through. I'll definitely shop with them again. The clothes were top-notch and the prices were good. Thanks a lot!
Review about: noflystore
Blinds
I recently bought some blinds from this company and was a bit miffed to see an unexpected import tax added to the bill. It felt like a bit of a sneaky surprise because they hadn't mentioned this extra cost before I bought them. It ended up making the blinds way more pricey than I was expecting, which was pretty annoying. And when I tried to get in touch with customer service about it, they weren't very helpful at all. All in all, I won't be shopping with this company again and I wouldn't suggest them to anyone else either.
Review about: LiveFootballTickets
Cup-Final ticket purchase
Going to special events like Cup-Finals might cost more, but it's worth it to make sure you get a ticket in such high demand. The service we received was great, and the prices were better than other websites. Everything went really well, just as we had hoped.
Review about: Wynsors
Friendly and helpful staff
I had a really good time shopping at this store. The staff were so friendly and helpful, they gave me a hand without being too pushy. I will definitely come back again for more shopping in the future. I was especially impressed by the service I got from Ashley B - she was really friendly, super helpful, and very patient.
Review about: Derma Care Direct
Skincare products
I am so annoyed with the service I got from this company. I ordered some skincare products on 24th November and they still haven't arrived. To top it off, the tracking info I was given was wrong, which is just not on. How come other stuff I ordered with Royal Mail after mine has already arrived? It's obvious my order was not properly taken care of.
Review about: Create and Craft
Craft supplies
As a customer, I'm really disappointed to learn that the company might change ownership and even shut down. It's worrying that all the employees might lose their jobs and people like me might not get our orders. It's even worse to hear that it's all because of one person in the accounts team causing financial problems. I really hope that everything gets sorted out fairly and quickly for everyone affected.
Review about: Rail Discoveries
Reserved booking, waiting for insurance
The booking process was really easy and straightforward. I was grateful for the helpful advice from the staff when I wasn't sure about insurance options. They were really patient and supportive, giving me the time I needed to figure out the details without making me feel rushed. Overall, it was a smooth and professional experience.
Review about: Mastershoe
Refund for falling apart boots
I managed to get a refund from Mastershoe when my boots completely fell apart just after 6 months. They were really prompt about it and even covered the cost of me sending them back. Big thanks to Mastershoe for being so great!
Review about: Demon Tweeks
Tyres ordered online
I needed some new tyres for my bike so I searched online and found them on this website. I placed the order late on a Wednesday evening and they were delivered on Friday morning. The website was really easy to navigate and the prices were good. The service was top-notch and I was thrilled with how quickly they arrived. I was so impressed that I called to express my gratitude for such excellent service. Huge shoutout to Demon Tweeks for a job well done!
Review about: Sunshine Mobile
Contract phone purchase
I was trying to get a contract phone from different companies, but none of them were willing to work with my payment plan. Only Sunshine Mobile agreed to my request and let me start paying on the 3rd of next month. I haven't got the phone yet, but I'm grateful for their flexibility and consideration of my circumstances. I'm excited to see how good the phone and service will be when I finally get it.
Review about: Toni And Guy
Haircut and highlights
I went to this salon for a haircut and highlights. The staff member was really unfriendly and it took ages for them to finish my hair. They kept on talking to their colleagues instead of concentrating on my hair. I felt like leaving but I had to stay. I definitely won't be returning to that salon.
Review about: Monpure
Haircare purchase
My recent haircare order took longer to arrive because of the courier, but it was worth it in the end. After using the products just once, I can already see a big difference in how clean and shiny my dry and damaged hair looks. I'm really happy with the results and will definitely be telling my friends about these products. The customer service team were great and sorted out a different courier for my delivery.
Review about: TravelSupermarket
hotel and car park booking at Heathrow
I booked a hotel and car park deal at Heathrow recently using this service. The listing said it was a mystery hotel "just a short distance from the terminal." I was looking forward to saving money and being near the terminals. But, once I paid and got the hotel confirmation, I found out that the Delta by Marriott hotel was actually almost 7 miles away from the terminals. They didn't give a phone number, so I had to email them to check, but they never replied. I recommend using a different website for booking travel, as this one isn't trustworthy.
Review about: Booking
Quick and easy booking
I booked my stay nice and fast, everything went really smoothly and the terms were great - just what I needed. I'm really pleased with how it all went.
Review about: Mastershoe
Trainer purchase
I bought a pair of trainers from this shop and the whole experience was brilliant. Before I ordered, I had a chat with someone on the phone who was really helpful checking stock and answering my questions. I was really happy with the great customer service and the attention they gave me.
Review about: Fantastic Services
Removal and packing service
Superb job, all of our belongings arrived safe and sound at the new house.
It took them longer than expected and the price was slightly increased at the end, but they really worked hard and were gentle with our furniture.
It was a very easy move out.
Dear Francesca,
Customer experience and satisfaction are our priority, and your review reaffirms the hard work we put in every day.
So thank you for your kind words, and we look forward to hearing from you again.
Regards,
Fantastic Services