ParcelCompare Reviews

: 33
27% Would buy here again

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M
MR HERMAN LEONG
Sent an urgent document from UK to Macau via a 2 days delivery option. Quoted collection on 25th and deliver on 27th. As soon as the order is placed, the Fedex tracking is already showing it is ...Read on
I
IMRAN
Keep away from this company..absolutely terrible service..would not give a contact number to pay customs charge..in the end after goods being held for 20 days being in custom I contacted the carrie...Read on
D
david collins
We sent a box to the USA and AFTER it was delivered DHL who Parcelcompare used to send our box said it was bigger than we said and nearly DOUBLE the weight A weight an OAP like myself could not LI...Read on
C
Chris Boyes
FRAUD FRAUD FRAUD. DO NOT USE THIS COMPANY AND ALERT TRADING STANDARDS. I tried to give zero stars but this site won’t let me! They will accuse you of not giving correct weights/dimensions and try...Read on
P
Phil Chapman
Didn't collect, parcel was delayed further due to a weekend and bank holiday, that if collected on time, would have been avoided. ParcelCompare admitted the error but after 20 emails! refused to of...Read on

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    International document delivery 2 days via Fedex

    Sent an urgent document from UK to Macau via a 2 days delivery option. Quoted collection on 25th and deliver on 27th. As soon as the order is placed, the Fedex tracking is already showing it is estimated to arrive on 30th. Check it again on 27th, the document is still in France. Might as well just go to the local post office. Totally disappointed.


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    CARGO DELIVERY

    Keep away from this company..absolutely terrible service..would not give a contact number to pay customs charge..in the end after goods being held for 20 days being in custom I contacted the carriers direct and made payment..
    i am sure the agents were trying their best to get me to pay over the odds for customs and additional service charge..

    you have been warned


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    Parcel delivery

    We sent a box to the USA and AFTER it was delivered DHL who Parcelcompare used to send our box said it was bigger than we said and nearly DOUBLE the weight
    A weight an OAP like myself could not LIFT to weigh in the first place
    Parcelcompare asked for photographic evidence from us of our box but REFUSED to give any from DHL !!
    This has gone on for over 2 weeks and causing us OAP’s great stress which with us being in the highest Covid tier is terrible
    WE SHOULD HAVE READ THEIR APPALLING REVIEW SCORE FIRST
    AVOID AVOID AVOID THIS COMPANY

    My suggestion is to file a report with Police Action Fraud which you do online www.action fraud.police.uk


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    Parcel delivery

    FRAUD FRAUD FRAUD. DO NOT USE THIS COMPANY AND ALERT TRADING STANDARDS. I tried to give zero stars but this site won’t let me!
    They will accuse you of not giving correct weights/dimensions and try to extort more money from you. I checked with UPS, who PARCELCOMPARE (Lewis Enfield) said had conducted an audit and found the parcel was heavier, and UPS said they had not audited the parcel! This is fraud. Avoid at all costs otherwise you will regret it.

    Did you pay them any e yea money they asked for

    No I didn’t! I have informed Police Action Fraud.


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    Next day delivery

    Didn't collect, parcel was delayed further due to a weekend and bank holiday, that if collected on time, would have been avoided. ParcelCompare admitted the error but after 20 emails! refused to offer any compensation or credit to my account.
    Their customer service is a complete joke, just a scrip reading robotic response designed to make you give up and go away.
    Like many couriers these days they are happy to offer expensive services with no responsibility taken if things go wrong. It cannot be right that a contract of service can simply be ignored.


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    Send package to Malaysia

    Very bad company be aware dont use!! Customer service is like talking to the wall!! They increased value of my package from £50 to £300 and never admitted they're mistake on other side very big custom charge.!! Unprofessional!!!!! Avoid.!!


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    Parcel from UK to South Africa

    Please be aware. If you use this company to make a shipment, ensure you measure and weigh your items before and take photo evidence. I sent a parcel overseas, and only once it was in the destination country, I was informed they way they calculated cost was different and I have to pay in. They have processed a payment against Paypal without my consent. They are unable to provide any evidence whatsoever, but rather just charge the Customer! Scamsters


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    delivery with TNT

    your service was appalling, you did not deliver the item, then tell me the item is damaged. Then won't refund me for the courier service or the very expensive item. And you do not have a phone number or a chat serve. Utterly furious, your service is appalling, worst delivery service I have ever used.


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    Bad experience

    They originally rejected the claim saying the packing was insufficient. I could reclaim with new evidence. Went around and around in many circles, and many different people until I summarised and laid everything out -that my evidence was to show my parcel was packed to spec`s and therefore invalidates the rejection, rather than them wanting me to find a whole new issue. And that I had paid the extra insurance money for it just incase something happened. From then on we were on the same page and progress was made with someone called Krystyna taking over my case and being helpful. They wanted all original purchase receipts which i didnt have (but accepted screen shots of similar items on ebay). Perseverance won in the end but very difficult with poor service


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    Beware!

    Laurel and Hardy have nothing on these people. UPS collected my parcel and I thought it had been delivered. Recipient advised me that he had not received the goods, but had an email from parcel compare saying that it could not be delivered as it was damaged.
    I contacted parcel compare but they did not respond.
    I have now received a message from parcel compare saying that there has been a disruption and the parcel is to be returned to me, but only when I pay them for the return!!!


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