ParcelCompare - Overall Rating based on 54 reviews
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CARGO DELIVERY
Keep away from this company..absolutely terrible service..would not give a contact number to pay customs charge..in the end after goods being held for 20 days being in custom I contacted the carriers direct and made payment..
i am sure the agents were trying their best to get me to pay over the odds for customs and additional service charge..
you have been warnedParcel delivery
We sent a box to the USA and AFTER it was delivered DHL who Parcelcompare used to send our box said it was bigger than we said and nearly DOUBLE the weight
A weight an OAP like myself could not LIFT to weigh in the first place
Parcelcompare asked for photographic evidence from us of our box but REFUSED to give any from DHL !!
This has gone on for over 2 weeks and causing us OAP’s great stress which with us being in the highest Covid tier is terrible
WE SHOULD HAVE READ THEIR APPALLING REVIEW SCORE FIRST
AVOID AVOID AVOID THIS COMPANYMy suggestion is to file a report with Police Action Fraud which you do online www.action fraud.police.uk
Parcel delivery
FRAUD FRAUD FRAUD. DO NOT USE THIS COMPANY AND ALERT TRADING STANDARDS. I tried to give zero stars but this site won’t let me!
They will accuse you of not giving correct weights/dimensions and try to extort more money from you. I checked with UPS, who PARCELCOMPARE (Lewis Enfield) said had conducted an audit and found the parcel was heavier, and UPS said they had not audited the parcel! This is fraud. Avoid at all costs otherwise you will regret it.Did you pay them any e yea money they asked for
No I didn’t! I have informed Police Action Fraud.
Next day delivery
Didn't collect, parcel was delayed further due to a weekend and bank holiday, that if collected on time, would have been avoided. ParcelCompare admitted the error but after 20 emails! refused to offer any compensation or credit to my account.
Their customer service is a complete joke, just a scrip reading robotic response designed to make you give up and go away.
Like many couriers these days they are happy to offer expensive services with no responsibility taken if things go wrong. It cannot be right that a contract of service can simply be ignored.Send package to Malaysia
Very bad company be aware dont use!! Customer service is like talking to the wall!! They increased value of my package from £50 to £300 and never admitted they're mistake on other side very big custom charge.!! Unprofessional!!!!! Avoid.!!
Parcel from UK to South Africa
Please be aware. If you use this company to make a shipment, ensure you measure and weigh your items before and take photo evidence. I sent a parcel overseas, and only once it was in the destination country, I was informed they way they calculated cost was different and I have to pay in. They have processed a payment against Paypal without my consent. They are unable to provide any evidence whatsoever, but rather just charge the Customer! Scamsters
delivery with TNT
your service was appalling, you did not deliver the item, then tell me the item is damaged. Then won't refund me for the courier service or the very expensive item. And you do not have a phone number or a chat serve. Utterly furious, your service is appalling, worst delivery service I have ever used.
Good Service
I sent a parcel to Australia and had inadvertently paid twice. Parcel arrived within a few days and they refunded the overpayment without any quibble. Only comment would be it would have been nice to have a mail confirming my e-mail regarding the overpayment. Small matter really but the service was good
FRAUD SCAM FRAUD SCAM. Lewis Enfield (made up name) should be arrested. Why are Trading Standards not investigating?
Scam take money at will, no phone. Number to get in touch bunch ...
Pricks take extra money month later, no explanation, make sure you tell your bank to stop any extra money being taken, crooks.
Bad experience
They originally rejected the claim saying the packing was insufficient. I could reclaim with new evidence. Went around and around in many circles, and many different people until I summarised and laid everything out -that my evidence was to show my parcel was packed to spec`s and therefore invalidates the rejection, rather than them wanting me to find a whole new issue. And that I had paid the extra insurance money for it just incase something happened. From then on we were on the same page and progress was made with someone called Krystyna taking over my case and being helpful. They wanted all original purchase receipts which i didnt have (but accepted screen shots of similar items on ebay). Perseverance won in the end but very difficult with poor service
Beware!
Laurel and Hardy have nothing on these people. UPS collected my parcel and I thought it had been delivered. Recipient advised me that he had not received the goods, but had an email from parcel compare saying that it could not be delivered as it was damaged.
I contacted parcel compare but they did not respond.
I have now received a message from parcel compare saying that there has been a disruption and the parcel is to be returned to me, but only when I pay them for the return!!!The worst company in the world for courtier delivery
Please don’t use this Parcel compare they have lost 2 of my courtier which had very important documents and whin I contacted them they just wrote an email says that they apologies and did even bother to tell me how they managed to loss my document.
If you want your documents to be delivered Safe please don’t use ParcelCompare they are not a professional company
They are bunch of irresponsible people playing with the publicFalse Update, Bad Service!!
I arranged a collection on the 22nd of the month, for the 25th. The collection did not take place on the 25th as scheduled which was a waste of my day because I took a day off work to be available. It baffled me that the update showed the collection took place at 3.25pm however, it is 11.11pm and I am staring at the supposedly collected package which is meant to be delivered on 5th June (their own proffered delivery date). Convenient as they do not work during the weekend so my query cannot be dealt with until Tuesday (Monday is a bank holiday). If they could not arrive and collect the package as agreed, a mere text or email would have sufficed; I would have understood and not have wasted my whole day at home. I will definitely never use parcelcompare again, ever!
Absolutely NO Cust Service or Care
When they were Fastlane International we used them all the time and had fantastic service and rates.
Now however, our last package arrived past the guaranteed delivery date and the response from their customer service...."not their problem...if the package cannot be delivered they will charge me to return it".
This was a gift to a friend whose son had just died and I needed the gift to arrive before the funeral.
I said that if I did not receive an apology, and confirmation that FedEx will hold the package until my friends return home, I would be leaving a negative review.
Their response from customer service (Charlotte Harper) "Please refrain from issuing threats, our platforms are available to all customers to post their reviews your comments will not altered how your shipment will be handled." - No apology there then!
Still waiting apology.
Still waiting parcel delivery.
Still waiting resolution.Great and fast service
My father and I are a big fan of ParcelCompare, I know this parceling process to another country or even city is so hassle-filled. it consumes so much time and money, also i get so worried until i get the courier on its correct place. However, ParcelCompare is a great option no matter where i am parceling my stuff, they are damn good what they are doing and i am really happy with their service.
and you are their mate?!
Your post really made laugh Kylie. 'Great and fast service'?! Perhaps in your dreams.
I am trying to get in touch with Parcelcompare. Anyone got a TELEPHONE Number. I have tried searching for one, but there is nothing.
The worst service I have ever seen in my life. 0 Stars
A clear scam - avoid at all costs! they pre-authorise access to your payment details and then conveniently help themselves to money from your bank account on the basis that you understated the dimensions despite you showing otherwise with evidence. Avoid these crooks at all costs!
FRAUD SCAM FRAUD SCAM. Lewis Enfield (made up name) should be arrested. Why are Trading Standards not investigating?
This company is SCAM !!! Where is my money ??? Why you exisiting ??
ParcelCompare are the worst company I have ever dealt with. No customer service. They've lost my package and seem totally indifferent.
Pay your money and receive absolutely no service.
Reported to trading standards , Which, Action Fraud and.BBC Watchdog, others should do the same
Total crooks. Gave complete details of parcel (size and weight) paid asked amount over a month later took the fee + extra. Still trying to contact them but to no avail.
Scam just avoid.
This company is a scam. I have reported them. I think it takes a lot to stop them trading. Buyer beware. Very cunning strategies to look like the real deal, take your money and run
Review with most votes
Great and fast service
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