ParcelCompare59 reviews
This score is based on 59 genuine reviews submitted via BritainReviews since 2017.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Express shipment to California
My parcel arrived in California in perfect condition in just five days, which is the quickest delivery time I've ever experienced from a carrier. However, the whole process was kind of messed up. You see, my friend in California doesn't have a regular address, just a PO Box number. Your system couldn't handle that. After a few failed attempts, we managed to find a workaround with a different address.
To make things worse, the system automatically scheduled a pick-up from my friend as well as a delivery, even though I never arranged for that. I was notified about this via email. I tried multiple times to cancel this unwanted pick-up, but no luck. I also couldn't find a contact number to speak to someone for help. It's a shame because I actually wanted to use your service again.My parcel got returned and I got charged extra
You know what, my package got sent back to me for absolutely no reason, and on top of that, they tacked on extra fees with no explanation whatsoever. I tried to have a chat with them about it, but they were totally unhelpful. All they did was tell me I had to pay again for another transaction. It was seriously frustrating, and I've decided I'm never going to use their services again.
My parcel wasn't collected no matter what!
They didn't even bother to pick up my parcel even though I was at home. They didn't call or message me, nothing at all! And then they had the nerve to say it was uncollected and wanted to charge me for rebooking. It's just not cool at all.
International parcel delivery
I was really happy with the international parcel delivery service I got from this company. The price was just right and the parcels arrived in the USA a lot faster than I thought they would. The whole thing went really smoothly, from ordering to tracking the delivery. I'll definitely use this service again in the future.
First-time parcel delivery
I tried out the service for the first time not too long ago, and I must say it was really great. It was so easy to use and the way they kept in touch with me through email was spot on. I reckon I'd tell others to give it a go, and I definitely plan on using it again myself.
Check printing in shop
The website was really easy to use, no problems there. But when I tried to print the parcel label in the shop, I hit a snag. I clicked 'no printer' and picked a carrier that said they could print it in-store. But when I got there to drop off the parcel, I couldn't get the label printed. It was pretty annoying and should be sorted out so it doesn't happen again.
Overcharged for adjustment invoices
This company has really annoyed me by overcharging me for adjustments on packages sent within the UK and to Ireland. They went ahead and took money from my card without even asking for my permission or giving any good reasons. And to top it off, when a package got returned back to me from Ireland, they just went ahead and charged me for it without even checking if I wanted it back. The customer service was absolutely awful, so I won't be using them again. Just a heads up!
PICK UP AND DELIVERY
SCAM SCAM SCAM. Illegally saves your card details and then takes money off via bogus charges costing many mulitple times the amount you initially paid. Complete rip off company whom the directors have many similar rip off companies like this one. Avoid at all costs
I booked a collection of package for delivery usa
After several messages to the company about various queries, issues I eventually phoned Fedex myself to cancel collection as I was getting nowhere with ParcelCompare .. I notified ParcelCompare re cancelling and requested a refund .I received a reply saying they’d get back to me within 4 hours .That was yesterday mid afternoon and it’s now 10 am the following day and I’ve heard Nothing …..
Collection
Hi,
I have been charged an absolute absurd £184.82 for 14.50kg which absolutely ludicrous.
I've attached a picture of the item that was returned, in the picture it shows the NET WEIGHT of the product I had purchased and returned using UPS via your intermediary site.
The NET WEIGHT stated for the product is 31kg, I understand that does not include the weight of a box, only its contents.
SO HOW ON EARTH DOES A BOX THAT IS 90CMx50CMx50CM WEIGH 14.50KG? AND WHY THE HELL IS THE CHARGE SO RIDICULOUS, THE ORIGINAL PRICE PAID FOR THE DELIVERY WAS £31.91.
I AM ABSOLUTELY FURIOUS WITH THE SERVICE AND WILL BE POSTING THIS AS A REVIEW EVERYWHERE I CAN REVIEW YOUR COMPANY, AS I KNOW THAT YOUR COMPANY IS ADDING EXTRA FOR COMISSION AND I FIND THAT ABSOLUTELY ABHORRENT AND DISGUSTING. YOUR COMPANY SHOULD BE ABSOLUTELY ASHAMED OF ITSELF.
SHAME!!!Parcel Delivery
I made the mistake of using this company for UK-Cyprus package, was promised 3-5 days delivery, my parcel was sent depo to depo in UK for ONE week, they finally have posted it through post office, which I could have done for fraction of cost - they wont give a refund - there are no phone numbers - Customer service through email is ... - BEWARE of their SCAM which they call MULTI-Courier service you sign for- THIS means they are allowed to send it Whichever way they LIKE to be cheapest so it will take as long as it takes.
Ups from uk to Portugal
Complete and utter scammers, booked for collection with ups, parcel collected on time, tracking information shows that the parcel made it to a dock in feltham and then didn’t updated for weeks, ups confirmed parcel compare never booked to the parcel to go to Portugal but instead to a location of parcel compares choice in feltham, they have now stop responding to my emails, still show my parcel as I’m transit 5 weeks later on parcel compares website but on ups website it was delivered to parcel compare and isn’t travelling any further, luckily only live 45 mins from
Parcel compares office in Brentwood so will be making a commute down there for a little chat face to face. Moral of the story stay far far away from this company and there fake feefo reviews lol, probably the reason they have had to change their name from fast lane couriersParcel sent to Japan
Don't use this company, they take your goods, don't send them on, charge you for returning the items (which are never returned) and then once they have your bank account they continue to take additional amounts out for 'extra costs'. Horrendous customer service, horrendous company, complete scam artists.
Parcel collection and delivery
The company is a SCAM. We paid for a parcel collection. They never collect it. We asked for a refund and they asked us to pay 6£ on top before giving the refund. We did not pay the additional charge as we have been ripped off already. Do not trust this company. There are many reviews on their website but I believe those are fake as I can't add one there
International delivery to Cyprus
Beware.! booked my parcel to go to Cyprus paid £47,20 courier came didn't ask for any paperwork even though i did ask if he needed anything else. 4 days later parcel was returned to me because paperwork was not right. Contacted parcelcompare who looked into it and the refunded me £24 and said i could rebook when i had the right paperwork. Needless to say i booked tnt direct (literally direct) won't be using these Highway men again ... So Beware
International shipping
Worst customer experience ever, do not use this provider. They are not in control of their services and customer services. In one single shipment they have managed to lose track of collection, lose documents, lose my packages at custom (twice) and got an invoice from the shipment provider for 1200, boxes that included personal belongings. They don’t even have a phone number. Do yourself a favour, Call directly the shipment provider. Shipping 5 boxes containing personal clothes has cost me almost £1500 using them. It was meant to be only 200£. Ah I forgot, they don’t even have a real escalation path. Stay away! I geve 2 stars because I can’t give 1 or 0
SAME DAY COLLECTION.. SUPPOSEDLY!
I honestly wish that read more about the company prior to making a booking. I worked with so many logistics companies and third parties in the past, but this is by far the hardest/MOST complicated experience I have ever had. I booked the collection on Monday (which was supposedly URGENT collection/delivery) -- I was getting no updates, parcelcompare website was telling me that collection was the same day yet no one was coming to collect the parcel. When I contacted the logistic company directly, I was asked for so many irrelevant details about the parcel whatsoever and there is no easy way to contact parcelcompare (whom I initially paid the service to). The only way to contact them seems to be by post!
I feel completely neglected as a customer and I will not ever use their services. I DO NOT RECOMMEND THEIR SERVICES TO ANYONE.Courier
Please just avoid this company for your sanity sake. If anything goes wrong that's it and i can assure you things are very likely to go wrong with ParcelCompare. They are just thieves with license, i have no idea how that is possible in a lawful country. Their customer service are practically toddlers without any clue what Customer service is all about. They don't have a contact number to ring. You can only write on their website and hope to God they will respond. My item was lost, after wasting my time for over 2 months they closed the case with no compensation. The courier (UPS in this case another company to avoid) told me they have paid compensation to ParcelCompare but ParcelCompare will not pay the compensation to me. Absolutely disgusting
.... For those who find their comparing site good, please just use it only as a search engine don't buy from them. If you find a good price with any courier on ParcelCompare you must go directly to the courier company and buy directly from the courier ( price is usually the same) because if anything goes wrong the courier company will not deal with you if you buy through ParcelCompare.order nr 1536999785
Very negative, paid for a service which didn't arrived and had to pay almost 10pouns for it. By a parcel compare mistake. Never going to use their services. Should had used PayPal. Anyway keep away from them. What a rip off
Delivery of parcel - and got returned!
Awful service, by staff Tusxxx who refused to answer about pricing - my parcel to China was unfortunately returned despite the website doesn't say there could be any potential customs issue about sending a laptop - first I have been unhappy about the unclear advice in your pre-order website. I received a bill of 60+ pounds which was way more expensive than the outbound bill. I asked Tusxxx for explanation yet I only got this: "you can simply create a quote from the destination to the sender with the same service and you'll get your answer." As a customer I must honestly say this is very rude and lacking empathy or responsibility to answer customer concerns; this is particularly problematic as it comes along with a very expensive bill while they hold my parcel with them. The only other message by that person in the message was "Please do let me know as soon as the amount is paid." so they don't consider you customer; once you have anything with them they only ask for money! I definitely won't use them again!!!
Pathetic I've booked and paid for delivery then all my details disappeared can't get a response
About ParcelCompare
Sometimes you want to send something that cannot be contained in an envelope. In that case, you will need a special parcel delivery service to bring the package to the home of the receiver, especially when said receiver lives abroad. But what kind if parcel delivery service is the best choice? One of the companies that offer parcel delivery services is ParcelCompare. But will they handle your parcel with care? Will the package end up safely at the home of the recipient? And what kind of customer service will ParcelCompare provide if your parcel gets lost or you have some order sort of question, complaint or problem? The best people to inform you of these matters are the ones that have sent a parcel via ParcelCompare before you did. Read their reviews containing their experiences, comments, opinions and ratings to find out if ParcelCompare sounds trustworthy and reliable enough to deliver your parcel.
About ParcelCompare
ParcelCompare is a parcel delivery company. The company was founded over 30 years ago, so they have quite a bit of experience. Their goal is to offer great service and amazing value. Now, they service over 40,000 customers and operate in 80 countries worldwide. They offer UK parcel delivery services for people that want to send parcels within the UK. So you can have them send your parcel to someone on the other end of the country. But they also provide international delivery services. They send to over 220 countries worldwide. So you can send a package to the USA, Far East, Australia, Africa or South America and countries like China, Jamaica, Canada, Bangladesh, Nigeria, Hong Kong, Kenya, Italy, Germany and many other countries. Their couriers include FedEx, DPD, DHL, Hermes, TNT, UPS and some other couriers. And they also offer delivery services for large and heavy parcels. They offer door-to-door delivery services, but you can also choose to drop your parcel off at the post office.
Services of ParcelCompare
You can get a quote via their website. Just choose the collection country, collection postcode, delivery country, delivery postcode and the number of parcels that you would like to send. They will provide you with a quote so you will know exactly what sending your parcel is going to cost you. If you need some help, their customer service is willing and able to assist you. And ParcelCompare is also present on social media such as Facebook, Twitter, Google+ and LinkedIn.
Complaints, Compliments and Tips for ParcelCompare
Have you ever send a parcel via ParcelCompare? Then we would like to know how that worked. How easy was it to get a quote via their website? How did sending a parcel work? Did the package arrive safely at the delivery postcode? Or was the parcel lost somewhere in the delivery process? Did they provide you with a tracking code? And what did their customer service department have to say when you had some question, complaint or problem for them to solve? Write a review and tell us what your opinion on ParcelCompare really is so potential customers of ParcelCompare will know what to expect from this parcel delivery company.
Will ParcelCompare deliver your parcel safely? Read customer reviews about this parcel delivery service and their UK delivery & international delivery
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Services | Postal Services Reviews & Experiences
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Last update: June 2026
Review with most votes
Great and fast service
My father and I are a big fan of ParcelCompare, I know this parceling process to another country or even city is so hassle-filled. it consumes so much time and money, also i get... Read onBy: Kylie