Sarah Raven Reviews

: 29
62% Would buy here again

Most relevant positive review

  2024-06-06
Healthy plants, timely deliver
The plants I ordered came quickly and were packaged securely in fully recyclable materials, which...Read on
Kirsten Marshall

Most relevant negative review

  2024-04-30
Rose plants
I was really impressed by the range of rose plants at this store when I first saw them. However, ...Read on
A. Saunders

Review with most votes

  2023-06-10
The Ultimate Pelargonium Colle
Ordered using gift voucher. Very quick to take money, slow to deliver. Plants were poor unnamed p...Read on
Susan Jones

Reviews (29)

  (10)

 (5)

  (6)

  (8)

  (0)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Bedding plants, vegetables, shrubs

    I'm a retiree who has found a new love for gardening, and I have to say, I've been really impressed with the selection of top-notch plants available on this website. They've got everything from bedding plants to veggies and shrubs, and every single product I've gotten has been well-packaged and arrived in great condition. The website itself is easy to use and has loads of useful info on plant care and growing, which has made my gardening adventure even more fun. Even though I had a small problem with one of my orders, the customer service team sorted it out super quickly and I was really pleased with the outcome. I've already recommended this website to my mates, and I can't wait to keep adding more plants to my garden from their awesome selection.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Plants, weak, customer service

    This year, I've bought quite a few plants from this company. Usually, I would've given them top marks for their products and services. However, this year has been a bit disappointing. Some of the younger plants they sent me were quite fragile and spindly, unlike before when everything thrived. Sadly, many of these plants haven't lasted long in my garden. I can only guess that the weather, especially the lack of sunshine here in Scotland, might have affected their health. When I contacted their customer service about this problem, it took them over a week to get back to me. On a more cheerful note, the dahlia tubers I bought are doing really well. They're flourishing, unlike our economy, which I hope will improve soon.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Healthy plants, timely delivery, eco-friendly packaging

    The plants I ordered came quickly and were packaged securely in fully recyclable materials, which was a nice surprise compared to the usual excessive plastic. It was great not to have to fight with layers of packaging just to get to my items. The plants looked really well looked after and were in great condition - showing the nursery workers really know their stuff when it comes to plants. Overall, it was a brilliant experience and I'm grateful for the effort put in to make sure everything was sustainable and top-notch quality.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Cute plants but some were dead

    Yeah, so I ordered some plants which came really small, and some were even dead when they arrived! I was so surprised! But then I got in touch with Customer Service, sent them a photo, and they were really cool about it, saying not to worry because they'd sort it out. They sent me some replacement plants that were big and healthy, and they arrived really quickly, like just 2 days later. I was over the moon! If the first plants had been as good as the replacements, I definitely would have given them 5 stars.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    I bought some plants

    I recently got some plants from this place and they were amazing. I placed an order and they arrived really quickly, like super speedy! They kept me informed about the delivery status and when to expect them. The plants were really healthy and lovely. I absolutely adore them!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Healthy plants

    I received my order really fast and the plants were wrapped up really nicely so they didn't get squashed or anything. They all look really healthy and I can't wait to see them grow and flower. I'm really pleased with my purchase from this place.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Flower bulbs

    I've always had a positive experience with this company. So when my recent order of flower bulbs had a little issue, I was impressed by how quickly and efficiently the customer service team sorted it out. I was pleasantly surprised by their speed in resolving the problem and I'm grateful for the happy outcome. I'm looking forward to placing more orders in the future. I would definitely recommend this company, especially after a bad experience with another plant provider.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Plants delivered in good condition

    I've always been happy with the plants I get from this company. They're always in good condition and packaged well. But, I've had a few problems with the delivery. Even though I tell them where to leave the parcel, the delivery company tends to ignore my instructions and leaves the plants in awkward spots. This has led to some damage to the plants before, which is a shame. I'm hoping they can sort this out in the future for a smoother delivery process.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Salvia plants purchase

    The Salvia plants I got were just beautiful! They came all nicely packed and arrived really quickly too. Honestly, I've always been happy with the plants I get from this garden supplier. Oh, and the tulip bulbs I ordered online were fantastic - the best I've ever had, honestly! They also gave really useful planting info which was great.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Plants

    I recently bought some plants from this company and got sent the wrong ones. But, after a quick call to customer service, they sorted it out straight away. When the right plants came, I was really impressed with how good they were and how well they were packaged. I'd definitely think about using this company again.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Rose plants

    I was really impressed by the range of rose plants at this store when I first saw them. However, my excitement didn't last long as both orders I made turned out to be a disaster. The gifts I wanted to get for my friends were delayed multiple times, and then suddenly cancelled without warning. All I got was a partial refund from my card provider, which left me unsure if the items were just reduced or completely cancelled. I contacted customer service twice, but only got a response saying my orders were cancelled with no solution offered. The same thing happened with my next order, so I decided to just delete my account altogether. The customer service at this store is really disappointing, and I wouldn't recommend it to anyone looking for a reliable shopping experience.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Plants arrived in good shape

    My plants came in good condition, but the postman was a bit rough and one fell out of its pot. However, they still look healthy and I'm excited to see them bloom.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Plants were disappointing

    The delivery went really well and the staff in the office were lovely, but I was a bit disappointed with the plants. The Salvia Nachtylinde was quite straggly and not as healthy-looking as I had hoped.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Recent plant order

    I recently ordered some plants and was pretty disappointed with what I got. Some of them, like the sweet peas and nemesia, were great. But the lavender, geranium, and salvia were a let down - small and weak, already trimmed so they won't flower this year. To top it off, the thyme and anagallis monelli were fading, and the convolvulus mauritanicus had no growth at all. It would help if the company was more honest about what we're getting, instead of just showing off impressive pictures of fully grown plants. Those pictures are misleading, as they take years to achieve.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Nemesia 'Wisley Vanilla' 10 rooted cuttings

    I recently placed an order for a few bits and bobs, one of which was the Nemesia 'Wisley Vanilla' 10 rooted cuttings. Gotta admit, I wasn't overly chuffed with what showed up. The plants looked a bit sorry for themselves upon arrival, and I'm not too sure if I'll bother buying from them again. I'll give it another week to see if they perk up, but I might have to ask for a refund in the end.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Plants in sale

    I always get my seeds from this place and they usually grow really well. But this one time, I ordered some plants that were meant to arrive in June and out of nowhere they tell me I got a refund without even bothering to explain why! I'm so let down!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Compost and manure order

    Oh, I'm so annoyed. I bought some compost and manure from this place and they actually charged me £25 just for delivery! Can you believe it? And now it's been nearly a week and my order still hasn't shown up! How am I supposed to get on with my planting if I don't even have the stuff I need? I didn't even order that much, just a couple of bags of compost and manure. I feel like I've been totally conned and I'm really let down.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Plants in good condition

    I was really pleased when my order from this place turned up. The plants looked great - healthy and vibrant, with not a single damaged box in sight! I wasted no time in moving them to their new homes, and now I can't wait to see them grow.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Pelagonium collection order

    Oh no, Sarah Raven has been absolutely terrible. I ordered a pelagonium collection from them and I'm still waiting for it. They took my money and haven't even given me an update on what's going on. Another order I placed got cancelled and they didn't bother to provide an explanation. They're so rubbish. I reckon it's best to just go to your local garden centre, they're much better!


Others also viewed