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Full-fibre internet connection upgrade
I just got my internet upgraded to full-fibre after having a few problems with previous attempts. So today, these two blokes called Dan and Derek came to install the service. I was really impressed with how professional and efficient they were in making sure everything was set up properly. They really went the extra mile to ensure I was happy with the service before they left.
Internet service disruption
I've been really let down by the internet going down for nearly two weeks. It's been a nightmare not being able to work from home and it's caused me a lot of stress. Even though I had to take time off for the engineer to come round, I'm still being asked to pay the full amount for a service I couldn't even use. I think I should be getting some compensation for all the hassle and money I've lost because of this.
Product not suitable
The company didn't do their homework before sending me the wrong device. Their mistake meant I had a frustrating time trying to connect it to my system, but I managed to fix it by simply plugging it in directly. Their lack of understanding and bad customer service left me feeling unimpressed and unhappy.
About KCOM
As much as surfing the internet is fun, paying the high bills that come with it can be very depressing and not encouraging. To be able to surf and download as much as you want from the internet, it is important to acquire a good broadband data network to help you enjoy streaming online and downloading whatever you want. KCOM, an online internet connection brand, claims to provide the necessary support right from internet installation to managing data payment plans for its users. Before you consider taking any of the services and products offered by KCOM, we suggest you read through unsolicited customer reviews of KCOM here to get a good insight into how their internet brand functions.
About KCOM
KCOM is an internet company specializing in the maintenance of broadband and light stream bundles. Established in Hull and East Yorkshire, the United Kingdom in the year 1904, KCOM claims to have enabled its users over the years to surf, stream, and download from the internet with ease due to its good data packages. The company also deals in a real fibre network available for both home and business use. Internet safety for children is crucial, as this would censor whatever your child is about to view and only recommend visual articles appropriate for their age. KCOM alleges to understand this concern of parents and claims to allow parents to have control over what their children watch or download online, which can be achieved when an account is set up on the KCOM website.
Products and Services of KCOM
KCOM deals with the management of calls, broadband installation, and phone data bundles. The company functions by creating an account on its website for each user, where they can log in and manage their internet services. KCOM also allows its users to track their data usage and view their bill payments so you know what you are using and how much you are supposed to pay at the end of each day or month, according to your selected packages. KCOM asserts to offer a 24-hour customer support service, where users can ask questions and get clarification whenever necessary, as well as installation of the broadband fiber for their customers' internet connection.
Compliments, Complaints, and Tips for KCOM
Kindly share your experience here if you have ever used any of KCOM's products and services such as its Broadband connection or light stream services in the past or currently. How fast is their broadband when connected? Does their broadband have a strong internet connection? Are you willing to patronize KCOM again in the future and refer others? Please leave your experience here as reviews for other users, and maybe you can suggest to us by leaving tips on how the company can improve its products and service delivery for the best clients' experience. Your feedback will benefit the company and help potential clients choose wisely. We'd love to hear from you soon!
Key Points to Consider when Choosing a Telecom Provider
There are currently many companies offering telecom services and various marketing techniques to attract new customers, making it harder to see through the many offers and decide which provider to choose. The most important thing to keep in mind is that the provider should be a company that aligns best with your needs. Here are three basic qualities to look for when choosing a service provider:
Network Reliability - Check that the network is fully converged with a consolidated infrastructure that includes IP, Ethernet, and optical technologies. Network convergence includes the coexistence of video, voice, and data communication. Also, security and stability are main concerns, so always check that the network has all the needed protection to prevent service attacks, has the ability to restore services fast with minimal impact on your activity, and that the systems are constantly updated to offer the latest technology to avoid performance issues and stall the growth of your business.
Offers and Support - Check what products and services are provided by the company that best suit your needs. Telecom providers should offer a good amount of customization and options for their products and services that adapt to your specific needs. Make sure you are choosing the best option based on your activity and that these options don't come with unnecessary burdens of services and expenses that you aren't interested in.
Customer Support - Make sure they have quality customer support. There are many occasions when a client doesn't get offered the best products or the assistance they need just because the company doesn't consider the importance of keeping their clients happy and helping them when in need. Customer support should be effective, treat you with respect, and have good communication skills. This is essential to ensure your experience with your provider turns out to be a positive one.
Considering these main points should help you decide the right telecom provider for your home or business. Another great way to help you decide your network provider is to read customer reviews about these companies. Here are some telecom services that you may want to look into:
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Contact Information
37 Carr Lane
HU1 3RE Hull
United Kingdom
Categories KCOM
Telecom | Internet & Hosting Reviews & Experiences
Page Statistics
Seite online seit: 12 November 2020
Letzte aktualisierung: 29 November 2024
Review with most votes
Post fibre installation issues
The engineers who came to install the fibre at our home were really nice and knew what they were doing, which was a good start. But then we had some problems after it was all se... Read onBy: Butler