KCOM35 reviews
This score is based on 35 genuine reviews submitted via BritainReviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Migration to new provider
Switching over to this new provider was so easy. The staff at the company were really helpful and made the whole process a breeze. They even sent reminders about when the engineer was coming, who then turned up on time and was really friendly and helpful. It was a nice touch and made the whole experience great.
Randomly contacted, guided through process, part arrived next day, fitted on specified day with no problems
Oh my gosh, I was just doing my thing when out of the blue this random contact got in touch with me. The person on the other end was really helpful and made everything seem like a piece of cake. The part arrived the very next day, and I was amazed at how quickly it got to me. It was put in place on the exact day I needed it, and everything went without a hitch. I was so relieved that everything turned out just right!
Service and Pricing
KCOM have been in control of the market for too long with their overpriced services and unreliable connections. It's really frustrating to see them taking advantage of customers in the area like this. Let's be honest, their rates are just way too high, and most of the time, their service doesn't even work properly! It's definitely time for a change, and I've had enough of their poor service. If you're in their coverage area, do yourself a favour and check out other options like Telstra. Believe me, you'll save a lot of money and won't have to deal with KCOM's nonsense anymore. Don't wait around like Rishi Sunak - switch now!
Broadband purchase
I recently got broadband services and I must say, I was really impressed with how easy and clear everything was. The guy who helped me out, Tony, was brilliant and very professional. He managed to explain everything in a way that even someone like me, who's a bit older, could easily follow along. I was quite surprised at how fast everything got sorted, and now I can't wait for the engineer to come and get my broadband set up in my home.
Installation experience keywords
The guys who came to do the installation were really professional and efficient, which was great. But, I have to say, the person who sold us the service didn't give us all the right info about how it would all work. The survey they did wasn't very detailed, so the installation ended up taking longer and was more disruptive than we thought. The salesman didn't tell us everything we needed to know about how the installation would go, which was a bit annoying and surprising for us. Plus, there were some things in the terms and conditions that weren't what we were told by the salesperson. Despite all these issues, the Wi-Fi service itself seems to be working fine.
Broadband service package
I signed up for a broadband service package recently and gotta say, the sales representative who helped me out was really polite and knew their stuff. They took the time to walk me through all the details of the package and made sure I was clued up before I made a decision. The service itself was top-notch, and I'm grateful for the professionalism shown by the sales rep, Mike.
Changed over to a new internet provider
Today I changed my internet provider and got set up by Derek and Dan. These guys were really nice and got everything done quickly and properly. I'm really happy with the service they gave.
Post fibre installation issues
The engineers who came to install the fibre at our home were really nice and knew what they were doing, which was a good start. But then we had some problems after it was all set up that left us feeling a bit frustrated.
First off, when they switched our phone from copper to fibre, they didn't do it quite right. Outgoing calls worked fine on the new fibre line, but incoming calls still came through on the old copper line. It took a couple of days to sort this out, which was a bit of a pain for us.
On top of that, we found out that caller ID wasn't set up on our new fibre line. It took a few more days after we got in touch with customer service to get that fixed.
And to add to all that, when we got our bill, it was wrong because they charged us at the higher rate for our old copper line. So, we had to give customer service another call to sort out the billing problem.
Overall, it wasn't great having to get in touch with Kcom multiple times to sort out these issues after the installation was done.Printer purchase
The person who came to set up my TV and landline didn't even ask if I needed help with my printer too. Now my printer doesn't work, so I had to call customer service to sort it out. It was a bit disappointing overall.
Broadband service switch
I recently changed my broadband provider and it was surprisingly easy and stress-free. The instructions I received were really clear and simple to understand, so I didn't have any trouble following them. Everything went smoothly without any problems, so the whole thing was really smooth for me as a customer.
Fiber internet installation
I just wanted to say a big thank you to Adam, Brandon, and Dean for doing such a great job installing my fiber internet. They were really professional and knew exactly what they were doing. They showed up on time, kept me in the loop about everything, and got the job done quickly. The quality of their work was top-notch, and I'm really happy with how smoothly everything went. My internet has been working perfectly since they set it up, and I couldn't be more pleased. Overall, I'm really impressed and grateful for the fantastic service they provided.
Fibre Broadband Installation
Derek and Dave, the engineers, came round to install my fibre broadband and it all went really well. They knew exactly what they were doing and made sure everything went without a hitch. I was really impressed by how professional and skilled they were. All in all, the installation of my new fibre broadband was a positive experience.
Full-fibre internet connection upgrade
I just got my internet upgraded to full-fibre after having a few problems with previous attempts. So today, these two blokes called Dan and Derek came to install the service. I was really impressed with how professional and efficient they were in making sure everything was set up properly. They really went the extra mile to ensure I was happy with the service before they left.
Internet service disruption
I've been really let down by the internet going down for nearly two weeks. It's been a nightmare not being able to work from home and it's caused me a lot of stress. Even though I had to take time off for the engineer to come round, I'm still being asked to pay the full amount for a service I couldn't even use. I think I should be getting some compensation for all the hassle and money I've lost because of this.
Product not suitable
The company didn't do their homework before sending me the wrong device. Their mistake meant I had a frustrating time trying to connect it to my system, but I managed to fix it by simply plugging it in directly. Their lack of understanding and bad customer service left me feeling unimpressed and unhappy.
About KCOM
As much as surfing the internet is fun, paying the high bills that come with it can be very depressing and not encouraging. To be able to surf and download as much as you want from the internet, it is important to acquire a good broadband data network to help you enjoy streaming online and downloading whatever you want. KCOM, an online internet connection brand, claims to provide the necessary support right from internet installation to managing data payment plans for its users. Before you consider taking any of the services and products offered by KCOM, we suggest you read through unsolicited customer reviews of KCOM here to get a good insight into how their internet brand functions.
About KCOM
KCOM is an internet company specializing in the maintenance of broadband and light stream bundles. Established in Hull and East Yorkshire, the United Kingdom in the year 1904, KCOM claims to have enabled its users over the years to surf, stream, and download from the internet with ease due to its good data packages. The company also deals in a real fibre network available for both home and business use. Internet safety for children is crucial, as this would censor whatever your child is about to view and only recommend visual articles appropriate for their age. KCOM alleges to understand this concern of parents and claims to allow parents to have control over what their children watch or download online, which can be achieved when an account is set up on the KCOM website.
Products and Services of KCOM
KCOM deals with the management of calls, broadband installation, and phone data bundles. The company functions by creating an account on its website for each user, where they can log in and manage their internet services. KCOM also allows its users to track their data usage and view their bill payments so you know what you are using and how much you are supposed to pay at the end of each day or month, according to your selected packages. KCOM asserts to offer a 24-hour customer support service, where users can ask questions and get clarification whenever necessary, as well as installation of the broadband fiber for their customers' internet connection.
Compliments, Complaints, and Tips for KCOM
Kindly share your experience here if you have ever used any of KCOM's products and services such as its Broadband connection or light stream services in the past or currently. How fast is their broadband when connected? Does their broadband have a strong internet connection? Are you willing to patronize KCOM again in the future and refer others? Please leave your experience here as reviews for other users, and maybe you can suggest to us by leaving tips on how the company can improve its products and service delivery for the best clients' experience. Your feedback will benefit the company and help potential clients choose wisely. We'd love to hear from you soon!
Key Points to Consider when Choosing a Telecom Provider
There are currently many companies offering telecom services and various marketing techniques to attract new customers, making it harder to see through the many offers and decide which provider to choose. The most important thing to keep in mind is that the provider should be a company that aligns best with your needs. Here are three basic qualities to look for when choosing a service provider:
Network Reliability - Check that the network is fully converged with a consolidated infrastructure that includes IP, Ethernet, and optical technologies. Network convergence includes the coexistence of video, voice, and data communication. Also, security and stability are main concerns, so always check that the network has all the needed protection to prevent service attacks, has the ability to restore services fast with minimal impact on your activity, and that the systems are constantly updated to offer the latest technology to avoid performance issues and stall the growth of your business.
Offers and Support - Check what products and services are provided by the company that best suit your needs. Telecom providers should offer a good amount of customization and options for their products and services that adapt to your specific needs. Make sure you are choosing the best option based on your activity and that these options don't come with unnecessary burdens of services and expenses that you aren't interested in.
Customer Support - Make sure they have quality customer support. There are many occasions when a client doesn't get offered the best products or the assistance they need just because the company doesn't consider the importance of keeping their clients happy and helping them when in need. Customer support should be effective, treat you with respect, and have good communication skills. This is essential to ensure your experience with your provider turns out to be a positive one.
Considering these main points should help you decide the right telecom provider for your home or business. Another great way to help you decide your network provider is to read customer reviews about these companies. Here are some telecom services that you may want to look into:
- Gigaclear
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Contact Information
37 Carr Lane
HU1 3RE Hull
United Kingdom
Categories KCOM
Telecom | Internet & Hosting Reviews & Experiences
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Last update: December 2025
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Review with most votes
Post fibre installation issues
The engineers who came to install the fibre at our home were really nice and knew what they were doing, which was a good start. But then we had some problems after it was all se... Read onBy: Butler